The Fertility Center of Michigan - Kalamazoo, United States

We have recently been receiving care at this clinic. We have undergone many tests, and I feel very reassured. They listened carefully to my and my husband's concerns and have been extremely helpful. We are very grateful and look forward to continuing our fertility journey here.

I felt completely comfortable as soon as I walked into this clinic! I never felt that way with previous OB-GYNs or fertility centers. Shana and her team are amazing!! Thank you for everything you have done and will continue to do for my husband and me! Special thanks also to the financial team. Zayde helped me so much!! I highly recommend them!

My experience at this fertility center was absolutely terrible. The entire process was emotionally and physically exhausting, and the attitude of the administrative and billing staff made it even worse. The billing department was completely disorganized—they sent my account to collections after I had already paid. When I tried to resolve the issue, they were rude, interrupted me, and would not listen. Management and front-desk staff were cold and indifferent, lacking any compassion or professionalism. It was shocking to see such a sensitive and personal experience handled so carelessly. The medical team itself was acceptable, but unfortunately any positives were completely overshadowed by the negativity and disorganization of the front-desk and management teams. They clearly do not know how to support or communicate with patients going through the difficult process of fertility treatment. If you value kindness, honesty, and professionalism, go elsewhere. This place turned what should have been a hopeful experience into one of the most stressful and frustrating experiences of my life.

The fertility center helped me realize my dream, and I now have a wonderful daughter. Throughout the process, they were professional, kind, and encouraging, and always took time to listen and answer my questions. I highly recommend them to anyone struggling with fertility issues.

This fertility center is amazing! Thanks to them, I have a son who is nearly two, and we are praying to welcome another baby soon. They are wonderful people: always friendly and cooperative, intelligent, hardworking, and thorough. I gladly recommend them to anyone seeking answers on their fertility journey. These doctors were a blessing to me.

What I experienced here was more than an error—it was medically dangerous and emotionally traumatic. A major prescription error went uncorrected for weeks, causing severe physical side effects and ultimately affecting my IUI cycle. Worse, some staff dismissed and gaslighted me while showing no accountability. Here is what happened: I was referred by St. Joseph Lakeland and received a $250 voucher at my first appointment. The front desk was cold and dismissive, and I was billed despite presenting the voucher. When I called for clarification, I was spoken to condescendingly, setting the tone for what followed. While taking letrozole, I was told I could not continue treatment because of a uterine septum. Nurse Annie abruptly delivered this news without compassion. Fortunately, I was later transferred to Grand Rapids for surgery, and thankfully that part of my care was handled well. Then came the most serious problem. I was prescribed cabergoline 0.5 mg—30 tablets to be taken daily—and followed the instructions exactly. I had even messaged through MyChart earlier to confirm, and Annie verified the dose. What I did not know was that the prescription was seven times the correct dose; it should have been taken once weekly. Over the next several weeks, I experienced hallucinations, migraines, abdominal pain, and emotional distress. Despite this, no one corrected the error or advised me to stop. At my post-IUI follow-up, I was finally told the dose was wrong. My prolactin had fallen to an extremely low 0.3. The cycle was complete, and the damage was done. Dr. Bjorkman eventually acknowledged the error and apologized, saying it was system-generated. The clinic director called and offered a $400 credit, but this felt inadequate given the emotional, physical, and financial harm. The final straw was an aggressive call from clinic manager Dawn, who was unprofessional, condescending, and dismissive despite the clinic already admitting the error. Before I hung up, she accused me of misunderstanding the instructions and misrepresented my words. Worse, I received a letter from a doctor I had never met claiming I had not followed instructions, completely ignoring everything that occurred. It felt like blatant gaslighting. To be clear: I was prescribed a dangerously high medication dose. I confirmed the dose with the clinic. The error went uncorrected for weeks. I suffered physical side effects and emotional trauma. My IUI was compromised. The clinic acknowledged the error but accepted no real responsibility. I was later mistreated for speaking up. Please be very cautious before trusting this clinic. Errors happen, but how they are handled matters. What happened to me was not merely a clerical error; it was a breakdown in care, professionalism, and basic human empathy. I would not wish this experience on anyone.

They were excellent at staying in touch and answered all my questions. It was a wonderful experience. Dr. Sarah Bjorkman made the entire process enjoyable; she is amazing! Lilly was very patient and kindly helped prepare my medication. I am extremely grateful for everything they did.

The staff are wonderful, and I like my doctor, but the process needs to be streamlined and simplified. I should not have to manage calls, emails, and bills from 4 or more entities. Everything should be centralized for patients' convenience. We are already under significant stress while paying boutique-care prices. Frankly, there should be more guidance throughout. Whenever I hear from their partner Ovation Fertility, they threaten a late fee unless I pay within 3 days after my procedure. I do not even know when my procedure will be; last time it was not confirmed until 3 days beforehand. This is ridiculous. A separate pharmacy makes sense, but everything else needs a complete overhaul. At $20,000 per cycle, the process should be easy and stress-free for patients. Options are limited in western Michigan, so I must accept this flawed process unless I want to travel 2 hours to metropolitan Detroit for treatment.