We could not recommend Spring Fertility and Dr. Fischer more! Going into our fertility journey, we weren’t sure what to expect, but from the very beginning, Dr. Fischer and her incredible care team (shoutout to Sam!) made us feel supported, informed, and truly cared for. Everyone we encountered was kind, knowledgeable, and compassionate. Our needs always felt like a priority, and we felt confident and cared for every step of the way. What can often be an overwhelming journey was made so much better because of the amazing people at Spring. We are now 11 weeks pregnant and closing this chapter with Spring, but we will forever be grateful for the role they played in helping us grow our family. Thank you, Dr. Fischer and the entire Spring team, for everything you have done for us!

我真的无法用言语表达我对菲舍尔医生、汉考克医生、阿什利护士、萨曼莎以及春之生育中心全体医护人员的感激之情。从一开始，他们就给予我无比的同情、友善和真诚的关怀。在我人生中最脆弱、最情绪低落的时刻，他们让我感到安全、被支持，并且从未感到孤单。 每一次预约、每一次电话、每一次交流都让我感受到，对他们而言，我不仅仅是一个病人。他们倾听我的心声，安慰我，鼓励我，并以极大的同理心陪伴我走过这段艰难的历程。像送花这样贴心的举动，对我来说意义非凡，难以言表。这充分展现了他们对每一位患者的深切关怀。 我无法奢求更好的医疗服务，也无法奢求与如此优秀的团队携手走过这段旅程。我将永远感激春之生育中心。

最近，我们迎来了一个健康可爱的男宝宝，这都要感谢菲舍尔医生和Spring诊所出色的团队。我们与菲舍尔医生共同制定了生育计划，包括人工授精（IUI）和一次成功的试管婴儿（IVF）周期。整个医疗团队反应迅速、体贴入微，并始终站在我们这边，给予我们全程支持。他们甚至在周末也抽出时间来帮助我们，及时告知我们各种选择和后续步骤，并尽力让整个过程尽可能地舒适和充满希望。强烈推荐Spring诊所和菲舍尔医生！

我来自印度，一个充满关爱和热情好客文化的国度。我在Spring Fertility的就医体验远远超越了我以往任何一次就医经历。 在选择医生之前，我做了大量的调查研究，并且对最终的决定有着非常高的标准。我选择Klatsky医生是因为他卓越的学术成就和科研实力、始终如一的出色治疗效果，以及他的人格魅力。他是一位充满奉献精神的医生，这意味着他会竭尽全力确保患者得到真正的关怀。我曾多次在下班后（包括凌晨两点紧急情况下）给他打电话，他每次都冷静而耐心地回应。 在我进行基础超声检查和血液检查的那天，Klatsky医生坦诚地告诉我我的生育指标以及我应该合理预期的结果。他还花时间了解我的价值观和优先事项。当我告诉他我非常关注各项指标和最终结果时，他非常理解我的目标，并据此调整了整个流程。手术当天，他的同理心和积极态度让我安心了一半。我们会向所有朋友推荐他！ Spring Fertility 的所有人，包括护士和患者协调员，都非常棒。他们会全程陪伴你，让你在整个过程中都能得到支持，你可以和他们坦诚交流所有问题，从症状到保险和费用，尤其考虑到试管婴儿治疗费用高昂。Salve 应用会持续更新，信息量非常丰富——我几乎不需要再去网上搜索其他信息。用药指导视频和 MedTeach 课程讲解详尽易懂，让原本复杂的过程变得更容易掌控。 我坚信，医疗保健不仅仅是临床技术，更重要的是同理心和患者体验。Spring Fertility 正是将这两方面完美结合的典范。 最后——他们的蓝色品牌形象真是太棒了！:)) 祝你们一切顺利！继续加油！

我最初对他们的医疗团队印象非常好，他们让我感觉受到了无微不至的照顾。然而，我分享这次经历是为了帮助其他患者更好地了解整个流程。 在初次咨询冷冻卵子后，我们定在了六月开始，我也围绕这个时间安排了全年的计划。我完成了初步的血液检查，医生告诉我可能需要提前服用避孕药，具体情况取决于检查结果。之后一直没有收到回复，我以为一切都在按计划进行，但为了以防万一，上周还是主动联系确认了一下。今天，他们让我去做一次紧急抽血，几个小时后却告诉我，由于我需要先服用避孕药，整个流程都需要推迟。 由于这个过程对时间要求非常高，这种沟通上的疏漏意味着我不得不推迟整个流程（对我来说，这意味着要等到明年）。虽然医疗水平看起来非常出色，但这个小小的疏忽却让我感到非常沮丧。我建议其他患者，一定要主动跟进检查结果和时间安排，而不是被动地等待诊所联系我。

I have to share that I have been at Spring for about two months. From the moment I walk in until the moment I leave, my experience is always wonderful. Overall, I could not have found a better team to care for me. My treatment is not yet complete, but I am very grateful to have such an excellent team. Keep up the outstanding work!

I highly recommend Spring Fertility. The staff is welcoming and compassionate. I had my first egg retrieval in early April. Dr. Hancock was amazing and made sure to answer any questions that I had. The communication with staff was easy and I always received a timely response. Spring Fertility made such a physical demanding process easier without me being stressed with the administrative side of things.

I highly recommend Spring Fertility's egg-freezing program. It was absolutely worth the cost. Every staff member was kind, professional, and efficient, including the receptionists, Dr. Hancock, nurses, coordinators, phlebotomists, anesthesiologists, and embryologists. Communication with my care team at Spring was seamless, which was essential to feeling supported and confident throughout. All my questions were answered the same day. Before each step, they uploaded materials for me to read/watch, preventing information overload. Monitoring appointments and blood draws—and there were many—were fast and efficient. Because appointments were scheduled early in the morning, I needed fewer days off work than expected. The egg retrieval was much more comfortable than I anticipated, despite my prior anxiety, because the staff were so attentive. I am very satisfied with the process and final results. They also called to explain the results.

I had a wonderful egg-freezing experience here! I received excellent support and guidance throughout the process.

I just completed egg retrieval with Dr. Yoder and her team, and the entire experience was wonderful! Everyone was kind and considerate during this very vulnerable process. I know some people may be frustrated by short ultrasound appointments, but I also recognize how many patients they serve in this area and how professional and efficient they are. From the beginning, Dr. Yoder was very honest about expected outcomes and the reality that egg-freezing results vary by person, which made the entire process clear and reassuring. Their app, Salve, made it easy to ask the team medication questions and helped me take each dose correctly and on time. The medication packaging also made refills very easy! If I have the opportunity in the future, I will choose Spring again. They made this difficult journey feel less lonely and gave me peace of mind. Thank you to the entire team!

The Spring team is amazing! I highly recommend Dr. Fischer and her clinical team!

I recently completed my egg-freezing journey at Spring Fertility. The entire process was smooth from beginning to end, and I am incredibly grateful. I worked with Dr. Yoder and her excellent nurses and care team, who made every step easy and stress-free. At one point, Dr. Yoder was away for a week, and I did not even notice because the continuity of care was so seamless. She still personally reviewed all my medications and monitoring results. That level of dedication truly impressed me. From the outset, they created a detailed, personalized calendar so I always knew what to expect, and everything went according to plan. Registration and admission were fast and efficient, and I never felt lost or overwhelmed. Spring also has an app where you can view all your medication information and contact your care team directly, which is very helpful. What truly distinguishes them, however, is that I could always reach a real person—a nurse or physician—even after hours. This level of access is rare and greatly reduced my anxiety throughout the process. The staff were warm and friendly at every visit. Even during a New York blizzard, the clinic remained open, and monitoring and testing continued on weekends, which truly demonstrated their commitment to patients. I am very happy with my results and sincerely grateful for such a seamless experience from both the patient and physician perspectives. I highly recommend Spring Fertility to anyone considering fertility care!

I was preparing to begin my egg-freezing journey and researched, interviewed, and consulted with five leading clinics in the New York City area. Once I spoke with Spring Fertility, the answer was obvious. This is a deeply personal and emotional process, and you need a clinic that will support you in the way you want and need. I am afraid of needles and blood draws and have been known to faint just thinking about them. Because of this, I delayed freezing my eggs for more than two years because it meant giving myself injections. If I can do it, you can too, especially with the help of the Spring Fertility team. I chose Spring Fertility for its personalized care and a team genuinely dedicated to you, where you are not treated like a number. At my first introductory visit, Lauren was very kind, patient, and confident about everything. She took the time to answer all my questions and ease all my fears. During these discussions, I learned that: - You are assigned a care team that you can contact through the app. - You see your own physician at every appointment rather than whichever physician is on duty. - Their laboratory equipment mimics the uterine environment. - Hormone protocols are tailored to your individual needs for the best possible outcome. - Treatment can begin according to your schedule. I booked an initial consultation and was fortunate to meet Dr. Klatsky. During that consultation, he explained the science and possible outcomes in detail and patiently addressed all my questions and concerns. We then completed an ultrasound and bloodwork, and he even shared a preliminary treatment plan. What impressed me most about Dr. Klatsky was his expertise and warmth. He was honest and transparent in the most caring way. He prepared me for the entire treatment process, helped me understand what to expect, and closely monitored my condition to minimize risk. Once treatment began, it included bloodwork and ultrasounds every 2-3 days, with monitoring increasing as the procedure approached. The clinical team made medication management simple, explained how to administer the injections in detail, and provided tremendous care and support throughout. At every visit, they were attentive and ensured that I felt comfortable at each step. On the day of the procedure, I was surprised by how calm and relaxed I felt. Even my mother was surprised! At check-in, they gave me a warm gown and blanket and heated my chair. Everything was very well organized. These seemingly small gestures made me feel incredibly reassured and created the best possible experience. The nurse explained postoperative care, and the anesthesiologist and Dr. Klatsky checked on me before the procedure. These details gave both me and my care team confidence. After the procedure, they checked on me again, confirmed that I had achieved the expected goal, and explained the best next steps. I am very grateful to Dr. Klatsky and the Spring Fertility team. I am extremely happy with the outcome and glad that I chose Spring Fertility to help me. My only suggestions are to introduce the entire team, including the nurses, so patients know who everyone is, and to make clear who the primary nurse is and when she works. It does not make sense when the primary nurse is unavailable. More juice should also be available in the lobby, and the appointment calendar should integrate with Google Calendar. I ultimately had to add every appointment to my Google Calendar myself, but it would be helpful if the team provided this feature.

Dr. Yoder and her team are kind and professional. They guided me throughout the entire process, and everything from clinical treatment to financial arrangements was clear. I greatly appreciated the team's excellent communication and how well everyone cared for me. Highly recommended.

I highly recommend Spring Fertility. After undergoing egg retrievals and embryo transfers at other clinics, I can confidently say that Spring Fertility provides a level of exceptional care far beyond the others. Dr. Klatsky carefully reviewed my previous protocols, thoughtfully assessed what had and had not worked, and created a truly personalized treatment plan. His patience, kindness, and genuine care exceeded anything I had experienced before. Just as importantly, the entire clinical team was very thoughtful, which made a crucial difference during this emotional journey.

I am incredibly grateful for everything Spring has done for me 🩷 My daughter Josephina is now 17 months old and thriving. My care was previously managed by Dr. Hancock and Nurse Kris, both of whom I adored. I chose Spring again for my second journey and was once more very fortunate to transfer smoothly to Dr. Hancock, with Nurse Runa also doing an excellent job. Everyone was very patient and kind throughout the process. It was not easy, but it was completely worthwhile. I will always be grateful to my care team and highly recommend them!

Like many people, I had previously received care at another clinic. Dr. Yoder and her team, along with the front-desk staff, nurses, and laboratory staff, were all very positive, welcoming, and supportive. Their app made communication with every team member, including the clinical team, extremely easy. No matter how minor my question was, I received a reply within a few hours. They were also very easy to reach by phone. I highly recommend this clinic.

As a donor, I am very grateful to Spring! The staff was gentle and caring, putting me at ease with their warmth. Dr. Klatsy and the kindest assistant, Maurie, spoke with me thoughtfully and made me feel truly valued and respected. I highly recommend Spring!

I had an excellent experience at Spring Fertility and highly recommend Dr. Hancock and his team! Dr. Hancock explained every step thoroughly and genuinely cares about his patients. The team is very kind and quickly answers any questions through their extremely convenient app. I will definitely return when I am ready for a second child!

Dr. Klatsky is the best fertility specialist. His team is very professional and responsive.

Thank you for reading our review. At present, we can say our treatment was successful. Even if it had not been, we would write the same review. These words are entirely heartfelt. We cannot adequately express the excellence of the Spring Fertility team. Spring Fertility transformed what could have been a stressful and frightening fertility journey into a warm, caring, even "womb-like" experience. From the doctors, physician assistants, nurses, laboratory technicians, and finance team to the front desk staff, everyone we encountered was exceptionally capable, kind, professional, and dedicated. Danielle, Julia, Jaylia, Maurie, Saira, Erin, Kyana, and Lucia are just a few of the excellent team members who supported us. We left every visit feeling confident and grateful that we had chosen the right path. Spring Fertility's genuine commitment and passion are inspiring, and they are leading this important field in an extremely positive direction. We have experienced several fertility clinics, and Spring Fertility stands out in every respect. Simply put, we sincerely recommend choosing Spring Fertility. Whatever the outcome, you can feel confident that you received the best possible care.

Spring operates very efficiently. I am a patient from Canada and received treatment at Spring in 2024. Spring helped coordinate remote monitoring so I could remain in Canada until shortly before egg retrieval/transfer. After three frozen embryo transfers, I now have a baby boy.

Dr. Fischer is amazing! I am so glad we found Spring. When my husband and I started this process, we were both overwhelmed. Dr. Fischer and the team truly helped us regain our confidence. When it was time to graduate from the clinic, my husband asked whether we could stay at Spring for the entire pregnancy! Neither of us wanted to leave. Thank you to the whole team!

I highly recommend the Spring Fertility team, especially Dr. Catha Fischer, particularly because I was very anxious about treatment and have long been afraid of needles. The entire team, including Dr. Fischer, physician assistants, nurses, anesthesiologists, and front- and back-office staff, provided warm and prompt service. Dr. Fischer and her team always made time to answer all our questions quickly and explained the advantages and disadvantages of each recommendation in detail, allowing us to make informed choices based on our circumstances and risk tolerance. Notably, with this team's help, my regular blood draws were smooth and painless—something I can confidently say is not guaranteed at other medical facilities in the city! Our results at Spring Fertility aligned completely with our expectations and plan, as well as the realistic expectations Dr. Fischer established from the beginning. I would gladly work with Dr. Fischer and her team again!

Dr. Fischer is wonderful and made me feel very comfortable throughout egg freezing. I highly recommend Spring Fertility for fertility preservation!

Dr. Catha Fischer and her team did an amazing job! I had previously consulted doctors about freezing my eggs without success. As I prepared to work with Dr. Fischer, she was compassionate and, more importantly, very practical. I felt fully supported and in control. Although we remained cautiously optimistic, I achieved remarkable results because Dr. Fischer closely monitored how my body responded to hormones and my overall health. I will always be grateful for the attention and care she and her team gave me!

I am extremely grateful to Dr. Fischer, the nurses, and the other doctors I met at Spring. I also want to thank the embryology laboratory, the quiet heroes behind the scenes. None of this would be possible without them! Before Spring, I went to a well-known fertility clinic where I felt like a number and received almost no individualized care. I am so glad I switched. Dr. Fischer gave me the calm, confidence, and optimism I desperately needed throughout treatment. She is an angel whose kindness and compassion help people achieve their family-building goals. The nurses were warm, friendly, helpful, and always reachable through the Salve app. Thank you for tolerating all my messages! My journey included low AMH, a uterine septum, and miscarriage, and Dr. Fischer supported me throughout. We ultimately chose IVF. After two IVF cycles at Spring to bank embryos, I am now 30 weeks pregnant following our first FET. Spring’s care is truly personalized, attentive, and compassionate. I am deeply grateful and hope to update this review soon with a baby photo. Thank you, Spring!

Dr. Fischer and her team are amazing! She listened carefully to my medical history, was very thoughtful, and developed a comprehensive treatment plan. She is easy to communicate with and genuinely cares about me. I highly recommend her and Spring Fertility!

I highly recommend Spring Fertility and Dr. Hancock. They exceeded my expectations in every way. From the beginning, I felt supported and cared for, with hands-on guidance at every step. Every question was addressed, and instant messaging through the Salve app made communication easy and stress-free. Dr. Hancock is dedicated, compassionate, and reassuring. Most impressive was that she personally handled all my appointments, making me feel truly cared for and confident that my treatment plan was thoughtfully designed and receiving the highest level of attention. The clinic is modern, spacious, and very well run. I appreciated being able to schedule morning appointments before work, and the location was convenient. The nurses were gentle during blood draws, making each visit as quick and comfortable as possible. At first, freezing eggs and embryos felt overwhelming, but now I feel empowered. After two cycles, I feel more in control of my fertility journey and understand my body better. I sincerely hope to continue my gynecologic and obstetric care with Dr. Hancock and Spring Fertility. It was an exceptional experience, and I wholeheartedly recommend Spring Fertility to anyone considering this journey.

I am very enthusiastic about Spring Fertility NYC and wholeheartedly recommend them. I worked with Dr. Hancock and also saw Dr. Fischer and Dr. Yoder at different times. I ultimately conceived naturally, and they were extremely supportive throughout the process. They were compassionate, humane, and very organized. It was a wonderful experience.

I highly recommend Spring and Dr. Fischer. The clinic is clean, everyone I met was kind and intelligent, and the entire process exceeded my expectations. I am very grateful that Spring came to New York!

Pros: If a doctor here had not recommended a saline sonogram, which found a polyp, I would not be pregnant with my son today! Every ultrasound had been 'normal.' Ladies, advocate for yourselves! I had never even heard of a saline sonogram. I have shared my story with many people here. Cons: They do not accept insurance, and I had to work with the financial team several times to get a few bills corrected.

I am deeply grateful and cannot fully express how positive my experience at Spring was or how well I was cared for throughout egg freezing. From the front desk to the nurses and, of course, Dr. Hancock, everyone made me feel supported, safe, and genuinely cared for. The experience exceeded every expectation I had for care and support. I cannot imagine a better or smoother experience.

I am a huge fan of Dr. Fisher, his team, and the facility! As a Spring NYC patient since it opened in 2021, the care and attention I received during my infertility journey were remarkable during an inherently stressful experience. We will always be grateful to Spring for helping us have our first double rainbow baby, and we deeply appreciate them as we work together again to grow our family. Thank you to the Spring team for thinking through every step and providing first-rate care and support.

Thanks to Dr. Klatsky and his team, I had one of my best experiences with a physician. Dr. Klatsky took time to understand not only my medical needs but also my personal values, goals, concerns, and mindset. He listened with care and empathy, making me feel fully understood and respected. The team also treated me compassionately and provided genuine support and responsiveness. They were truly wonderful throughout the process. What impressed me most was how skillfully he balanced medical expertise with deep respect for my personal values regarding the procedure. Based on my values and concerns, I made an unusual request that required a more challenging approach. Dr. Klatsky never minimized or dismissed it. Instead, he worked with me to find a path that respected those values while prioritizing my safety and health and seeking the best fertility outcome. His willingness to undertake a more complex, less common procedure and complete it successfully speaks volumes about his expertise and dedication. He was patient, explained everything, kept me informed at every step, and ensured we remained aligned. Most importantly, he treated me with compassion and kindness. I knew I could trust him and felt at ease about the procedure. Afterward, I felt not only cared for but understood and satisfied with the result. I will always be grateful to Dr. Klatsky and his team for being part of this deeply personal and important process.

My overall experience was excellent. The only improvement I would suggest is a more thorough explanation of what may happen during injections. For example, I did not learn until later that an on-call doctor was available. Overall, everyone was friendly, efficient, and communicative. The nurses responded quickly, which I appreciated because I asked many questions. They were very accommodating even when I was late to several appointments. My results were excellent too: 54 eggs across two cycles. Recovery after retrieval was also smooth with little pain. You should at least consider them! I worked with Dr. Hancock, Emily, Hannah, and others.

Spring Fertility ruined one of the most sensitive and personal medical experiences in a woman's life. Please read below: Update February 21, 2025: We finally spoke with Spring Fertility's client experience team and head of finance. They were condescending on the call and implied that we did not know how to read a cost sheet, even though we both work in professional roles. They ultimately admitted that we were never given the appropriate cost sheet for thawing and fertilizing eggs to create embryos. They offered only a 10% discount on a bill exceeding $14,500, which we found insulting, especially after they admitted their mistake. Our embryos remain effectively in financial limbo because unexpected hidden costs were not disclosed despite our repeated questions. Update February 5, 2025: Management acknowledged that the cost sheet did not include the split-cycle "post-billing" costs and that the employee handling the financial process "changed" during our treatment. No solution was offered. Original review: In January 2024, I froze eggs and embryos at Spring Fertility. Initially, the experience was positive: the process went smoothly and I achieved the outcome I hoped for. However, it sometimes felt rushed, and I did not always receive the attention or clarity I needed. The real problem emerged afterward. When my partner and I contacted Spring Fertility about the next steps—thawing and fertilizing the eggs to create embryos and deciding how to proceed with the staged cycle we had initially chosen—we were shocked by the finance team's estimate. Thawing the eggs and creating embryos would cost nearly as much as the entire initial process, including retrieval and medication. This was frustrating because we had understood that costs would be low once the eggs were stored. Twice, we were charged storage fees far above the quoted amount. Spring Fertility's finance team eventually corrected them after we reached out, but their due diligence and communication need improvement. Unexpected quotes involving thousands of dollars cause needless stress and reflect poorly on their business practices. Spring Fertility seems to lack transparency and due diligence. Multiple conversations with the care management team never clearly conveyed that the next phase could cost so much. We felt misled and might have made different choices had we known the full financial picture in advance. If you are considering Spring Fertility, I strongly recommend advocating for yourself. Ask detailed questions about every charge, document everything, and insist on written confirmation. This is an emotional and sensitive journey that requires clarity and transparency, especially given the major financial investment. I expected better communication and consideration from a private clinic at this level. So before proceeding with Spring Fertility, be cautious, ask every question, and make sure you fully understand all current and future costs.

Spring Fertility has three major problems, which is why I do not recommend it. 1) They do not clearly disclose pricing, so you receive unexpected bills. They have no process for personally explaining all costs clearly from the start. 2) They are much more expensive than other clinics. You could pay over $10,000 more for one cycle. 3) They do not ask initially about your insurance or whether they are in network, likely because they may not accept it. Important: other clinics in the city can bill some services to insurance, significantly reducing your costs. Insurance may cover parts of certain treatments even if fertility care is generally excluded.

An excellent, communicative care team.

Dr. Fischer and the entire Spring team are wonderful! Everyone is always kind and compassionate, scheduling is efficient, and they accommodated me well even when I was late. Dr. Fischer always takes time to listen, answer my questions, and make me feel comfortable throughout the process. I loved my experience and am very grateful I found Spring!

I had a very poor experience at Spring, and it's my biggest regret that I didn't go to NYU or Cornell like I was advised by many peers who have done egg freezing before. I committed to Spring for a specific doctor, only to discover on my own about 10 days into my process that the doctor I had chosen was actually on vacation (and it was very unclear who was looking after my care). My results were average to below average (the doctor himself described the results as "ok"), and it frustrates me that I'll have to do this again (to put my body through this again AND self pay again) vs doing this once with a doctor that would've monitored my care more closely. Please do NOT assume a smaller practice like Spring will treat you better - in fact, Spring's doctors rotate who is on call even every weekend, so there's no guarantee that your doctor will see you or even do your procedure. My communications from Spring have also been hilariously robotic, almost as if they want to reiterate that they see patients as numbers, not people (details below). In retrospect, the stability of an experienced institution like NYU/Cornell would've been a much better choice. It also would've been substantially cheaper (even if your insurance doesn't cover fertility/egg freezing, lots of related aspects like ultrasounds, blood work, etc might). I deeply deeply regret this decision and am sharing this experience so others can make an informed decision rather than a rash one like I did. // Additional detail: - I discovered the doctor I had chosen was on vacation only when I was about 10 days into the process - something that was never disclosed to me when I committed to Spring. I discovered this only from overhearing conversations between nurses, which then made sense why new people (nurses, doctors, admin) were seeing or contacting me every time with new and conflicting information at every turn. I have strong reason to believe my treatment wasn't taken as seriously and consistently as it should've, which likely created results that were (in my doctor's own words) only "ok." - When I brought this up as a concern to the Spring team on day 10, the situation was made much worse by their staff at every step. At first, I gave benefit of the doubt that it was an honest mistake. However now, the defensiveness and absurdity of the responses I've gotten make me think this was an active effort to conceal this from me. Some examples: a) A nurse who was completely uninformed robotically told me that I was told about the doctor's vacation at a meeting that I never even went to and directed me to a contract I had signed that had nothing to do with my concern. b) Another admin on their team called me, suggesting that I cancel my process. I was on *DAY 10* -- I had spent THOUSANDS of dollars on medications and had been injecting myself for 10 days. I was shocked that they proposed this as a serious suggestion, signaling just how out of touch and unsympathetic they are. c) The doctor himself called me from vacation and made me feel like crap. He kept emphasizing how I was taking time away from his "wife and kids" on his vacation because of my call (which I didn't even ask for). Ironically. this is literally exactly why I found it problematic the vacation wasn't disclosed. I didn't want to be in a situation where I was choosing between my health and imposing on someone's vacation, yet now, I was made to feel guilty about it even though it was a situation I had no choice in (and would've opted out of, had I known).