Boston IVF - The Rhode Island Center, United States

The medical team is excellent. That said, their billing department should be investigated by the Office of Inspector General (OIG) and the Consumer Financial Protection Bureau (CFPB). In just two years, my wife and I have twice received collection threats from Boston IVF without ever receiving any notice or bill for the accounts. The first time, they acknowledged that the bill was invalid and canceled it in full. Now I am facing the same issue again for another date of service. I have wasted far too much time dealing with debts fabricated by Boston IVF, which is shocking. Be very cautious if you choose them as your healthcare provider. I deeply regret choosing them.

This fertility center is amazing! I am deeply grateful to everyone at the Providence office for the attentive care they provided during my long fertility journey. Dr. Luzzo is highly skilled, and the staff genuinely cared about me. My journey began at Women & Infants Fertility Center, but it was not the right fit. I quickly changed course and transferred to BIVF, where I received empathy, compassion, and exceptional care. The overall experience was excellent. Every fertility journey brings unexpected challenges, long waits, and emotional ups and downs, but trust your team to guide you through them!

It was a pleasure working with Dr. Luzzo. Her explanations were very thorough. The nurses were also extremely helpful and supportive when we faced difficulties. The new Providence office is well equipped and very convenient. If I needed care elsewhere while traveling in New England, I could also schedule laboratory tests and ultrasounds at one of the clinic's other satellite locations. I am very happy to say this clinic helped us become parents.

I ultimately did not pursue IVF, but I completed all the testing, and this clinic is unbelievably inefficient. They found an ovarian cyst, yet after a year they still have not sent my records to my gynecologist. It is almost impossible to reach anyone by phone; every call leads to an automated “press 1” menu. I left about 8 voicemails for medical records over the past year and never received a response. Someone finally emailed me, and after several exchanges their authorization form changed, so I had to complete it again. My doctor still has not received the records, and I cannot schedule an evaluation of the cyst until they arrive. Turning a simple fax into such a complicated process is absurd. I do not know the clinic's success rates, but it operates like a large corporation, offers no personalized service, and is extremely difficult to contact.

3.5 stars. Honestly, no one wants to go to a fertility clinic, right? Whether because of infertility or, as with my wife and me, a lack of sperm, IVF is not pleasant, and I sincerely wish everyone the best through it. The downside is communication between departments—it is poor. After speaking with many people going through IVF, this seems to be a common issue throughout the process. There are simply too many moving parts. We had been trying to complete an egg retrieval since August, and our first retrieval was this month. This was partly due to medication side effects and partly due to poor communication between departments. Another downside is that we saw the doctor only once, via telehealth. Honestly, Dr. Luzzo was almost absent from the entire process. We ultimately had to go elsewhere for the egg retrieval. It felt as though she was only there to sign off on the treatment plan. She would never recognize us in a crowd. Our biggest issue here was that, because it is not Hope 365, egg retrievals are batched. This may work well for some people, but it did not work for us. Now for the positive: Alexandria.

Poor quality service. Fails to provide adequate service. Fails to provide timely service. Constantly late for appointments that are time sensitive. Fails to provide explanation of costs and or disclosure of costs. Resulting in surprise billing. Paperwork is vague and response when you ask questions is I can't answer help or advise. Overall company comes across as preditory. You can check BBB complaints and see a pattern. Someone should start class action.

We had our daughter through IVF at Boston IVF, and it was the best decision we ever made! She is now 9 years old!!!! Thank you, Boston IVF!!

I specifically searched Google for this clinic's location to find out how I could thank the entire team after two and a half years of fertility treatment. I wanted to do this not only because my treatment has finally progressed, but because I believe I could not have reached this point without the accuracy, timeliness, kindness, and support of everyone at the Providence location. I have read other reviews and understand how easy it is to feel overwhelmed and frustrated by setbacks during this painful journey. Yet in more than two years—often visiting every other day before teaching early childhood classes from 8:30 a.m. to 5:30 p.m.—I never had a bad experience at this clinic. They operate like a well-oiled machine, even on understaffed days when they use paper sign-in sheets to organize appointments and still work hard to keep everything running smoothly. Beyond their efficiency, they provide quiet, quick ultrasounds and blood draws, which is especially remarkable at 6 a.m. The staff are always warm, friendly, and reassuring, putting me at ease during one of the hardest periods of my life. From the phlebotomists and ultrasound technologists to the nurses and front desk staff, I want to express the heartfelt gratitude I had accumulated even before I had anything to celebrate. I know you deserve an encouraging review for the countless hours you devote, sometimes without recognition, to people who are anxious, overwhelmed, and uncertain. We see your hard work. If anyone sees this message, I would love to know whether I can send a physical thank-you gift to the clinic 💓

This clinic felt like a scam. They rushed through numerous tests but provided no results. My husband and I went there on our gynecologist's recommendation. Honestly, there were far too many tests. I had already been tested at another clinic and knew I had a small 3.4 cm cyst, so I brought those results. They required every test to be repeated, and I could not communicate with the doctor or even ask about costs without an appointment. There was no doctor-patient communication. They offered no solution and simply had me repeat tests without providing any results. It was a waste of time and money. I strongly do not recommend this clinic.

Good luck reaching them. Calls always go straight to voicemail, and then you have to watch your phone while at work. If you miss their call, you must leave another message. I waited several days without a return call. It is the worst game of phone tag I have ever played. Their laboratory produced a false result that delayed me by a month, and now I cannot even reach anyone. They also cannot perform a test they require at their clinic, so they refer me elsewhere? The doctor I met once was kind, but otherwise poor communication has caused constant anxiety. Update—I transferred to Women and Infants Fertility Center, and they are excellent. Avoid the Providence location to spare yourself months of frustration. Boston IVF told me I needed a hysterosalpingo-contrast sonography (HyCoSy) before continuing treatment. They outsourced the procedure to a hospital but did not tell me they had scheduled a different, more painful test. I did not realize until the procedure had begun. It was a nightmare, especially because their administrator, Kristin, later wrote in an email that she was “sorry” if she had forgotten to tell me it was a different procedure. Three weeks later, no one had called me back to discuss it. Please be careful! - Update 2 – I am very grateful that Women and Infants could accommodate me. I became pregnant with my daughter after three intrauterine inseminations. I conceived within four months, while I had waited so long just for an initial consultation at Boston IVF. The way they treat patients is unacceptable. My daughter is now one year old. I highly recommend Women and Infants Fertility. Even receiving an email reminder about this review from Boston IVF still causes me anxiety. For your mental health, do not go there.

Update: This location is absolutely terrible. I have much more to say, but in short, do not come here. They cannot communicate essential information promptly or properly. All my stress came from staff being unable to provide accurate, timely information or respond to my requests. Women in the Providence area should go elsewhere. This location does not respect your time and shows no urgency, even though time is the most valuable factor for some of us. Although the overall process was fairly good, patients now have to check in through an app. The receptionist still sits behind the desk and explains how to check in. It is extremely inconsiderate. Logging into the app and scanning a QR code takes longer than having the receptionist check you in. This change was completely unnecessary.

I strongly dislike this clinic for profiting from families already facing difficult circumstances. My OB-GYN suggested that my husband and I have a consultation. I scheduled an initial Zoom consultation. The financial coordinator called and said my insurance was excellent, with no deductible—only the out-of-pocket maximum and a $55 copay. I specifically asked whether she was sure because my plan has a high deductible and usually covers little. She insisted it was only a $55 copay. I believed her because I had been told Harvard's fertility coverage was good, which now seems foolish. My husband and I had the Zoom consultation. We never saw a doctor, only an assistant, who was kind and professional. During the consultation, all the testing seemed urgent, but after discussing it, my husband and I fortunately decided to pause until the new year. I have now received the insurer's explanation of benefits. They billed $458 for a new-patient office visit. I manage a dental clinic, which I know is different, but if my estimate were wrong by more than 800%, I would be fired. Considering I never even saw a doctor, this is outrageous. I would not mind paying if I had seen one. I called both the clinic and insurer but was left with this wildly inaccurate bill. I cannot imagine how much I would have owed if I had completed all the testing while believing insurance would cover it.

From the first day I contacted them, everyone was helpful, courteous, and patient. I know I will be supported here and will enjoy this journey. ☺️

Run! We spent more than a year with Boston IVF. Appointment details were often overlooked, and at times we were scheduled for the wrong procedure or had to postpone another procedure because an unscheduled one had not produced results. Since we live 40 minutes away and these care issues continued, the process was difficult for my wife and me. My wife frequently had to remind staff of information in her medical record that they had not noticed, referenced, or recognized, and this happened repeatedly. We met the doctor twice during the year, both times online, and neither meeting was impressive. Her manner sometimes seemed robotic. Of course, that is only my personal view, but she was not a good fit for us. To their credit, the financial coordinators were always easy to work with and quickly provided information. We once had to visit the Boston location for a procedure and found the care there better and more coordinated. I strongly recommend exploring other options, though choices in the Rhode Island area are limited. My advice to management: beyond the initial plan, there was no real communication. We were often told what was needed, what had been scheduled, or generally what was happening. We regularly had to call the nurses to ask about next steps, only to discover something was missing and needed to be arranged. Patients should not have to do this to receive necessary care.

The nurse at our first Zoom meeting, Sarah, was wonderful! Visiting a new doctor's office is always nerve-racking, especially in this situation. When I went to the Providence office for my initial testing, everyone was kind and helpful. I do not like having blood drawn, but my phlebotomist was very understanding. Overall, I am grateful and eager to begin the Boston IVF process!

I would not recommend BostonIVF to anyone. We chose them because they are one of only a few clinics in Providence, and we deeply regret that decision. Communication is terrible; they frequently mishandle appointments, delay treatment, and show no compassion or empathy for people going through fertility treatment. From beginning to end, we dealt with rude people. We had to move our embryos to another clinic, at considerable expense, so we could work with a different medical team. Do not go to this clinic.

A bad doctor using outdated practices.

Boston IVF will always hold a special place in my husband's and my hearts! They have the best staff and doctors and treat you with the utmost respect and kindness. Dr. Luzzo is the best! Special thanks to her secretary, Kelsy, who is also wonderful and always helps resolve any problem you may encounter. We look forward to working with them a second time, whatever the outcome.

I do not recommend Boston IVF. Their website was updated months ago, and my lab results and treatment information disappeared. I also received no response from anyone about canceling the previous process. It is a complete mess. If you want continuity of care and easy access to appointment information, do not go to Boston IVF. It has been a headache since day one, and appointments are spaced 6-8 months apart just to get everything arranged.

The nurse who conducted my telehealth visit was very kind and knowledgeable.

Terrible place. They are very nice to you at first, and you think they truly care, but then they completely ignore you and delay everything. You have to chase them for every detail. My advice is not to go to Boston IVF; they are the worst ever!!

I love my doctor, but the recent merger has turned the call center into a nightmare. I am confused about which office or phone number to call and have been redirected many times. They once scheduled me at a satellite office that was closed for air-conditioning repairs. I was frustrated because I had driven an hour to get there. I hope they fix this.

Very disappointed with the communication, administration, and support staff. My wife and I have been coming here for about 9 months. My wife is a nurse practitioner, and I am a physician. Even as a healthcare professional, she sometimes has difficulty navigating their system; I cannot imagine what it is like for people without medical training. It is difficult to reach anyone when you need help. She recently developed complications after egg retrieval—symptoms of ovarian hyperstimulation syndrome—and called the on-call provider. The provider said, “I’ll send a message and someone will urgently call you back,” but no one from the office contacted her until a registered nurse called 6 hours after the retrieval. We then saw a nurse practitioner and had laboratory tests to determine whether there were any kidney or electrolyte problems. They told us, “I or my supervising physician will call you with the results,” but the weekend was approaching and we heard nothing. At the very least, they could have said, “No news is good news.” They leave you in the dark, uncertain, and feeling uncared for. Overall, the care is very poor in my opinion. I am a primary care physician and know what good care should look like. We will seek a transfer to another office in hopes of receiving better care and communication. Also, they routinely double- or triple-book laboratory and ultrasound appointments.

I scheduled an appointment in July, saw the doctor in September, and completed testing in October, but no one followed up with the results as promised. Multiple calls produced no useful answers, leaving us to research them on our own. Communication was inconsistent, and staff members provided conflicting information. I received an email saying my doctor was about to retire, but the clinic did not contact me until I left multiple messages requesting an update. A follow-up with the doctor was scheduled for late November. During my consultation, the doctor made dismissive and unsupported statements about my chances of pregnancy and misrepresented my medical history in his notes. He ignored my specific testing requests, discouraged questions, and showed little interest in a treatment plan. My concerns about a medication allergy were also dismissed. After we decided on treatment—the doctor did not make a recommendation as we expected; he simply gave us options because, in his own words, he really did not care—the nurse told me insurance approval would be delayed about 4 weeks because of the holidays. I later learned from a staff member that the process involved multiple departments and would take substantially longer, which the nurse had not mentioned. To date, the case has still not been submitted to insurance for review. I conceived naturally in November and confirmed the pregnancy in early December. If the doctor had listened to my concerns during the follow-up and tested my progesterone level, we might have been able to avoid the biochemical pregnancy I am now experiencing. When I called the office to report a positive HCG test and express concern about my previous chemical pregnancy, I asked whether I should take progesterone. They dismissed my concerns and scheduled only an HCG blood draw. No additional testing was performed. I completed the blood test on Monday. At 6 p.m., I began miscarrying. I sent a message through the app—which they require patients to use, so forgive me for actually following their instructions—to tell the clinic I was having some bleeding and did not know what to do. Rather than advising me to have blood drawn or providing guidance, I was reprimanded at noon the next day for using the app instead of calling. In that moment, I was in denial about what was happening and needed help, not criticism of how I communicated. On Wednesday, my HCG level confirmed the miscarriage. Progesterone was not prescribed until then, when it was too late to have any effect. It is a relief that he is retiring this week. However, the staff at this clinic have shown almost no concern for my health. Repeated calls and messages, followed by days of waiting for a response, have been unbelievably frustrating. We came to this clinic for professional help and guidance during a difficult journey, but the experience has been heartbreaking. I feel I have wasted six months here and cannot invest any more of my time, energy, or health in this place. I reasonably expected an IVF clinic to provide compassionate care and demonstrate expertise. Instead, I encountered indifference, dismissal, and a complete lack of accountability for their inaction.

I had a wonderful experience. The nurses in the office were amazing, the wait was short, and the staff gave us so much care and support. I hope to return soon. It worked on the first try. I am grateful to everyone who played a role in helping me conceive my son, especially Dr. Nanny!

Remember that the reviews and experiences you see here vary by location. If you are a woman in the Providence area, I would avoid the Providence location at all costs. It feels less like a doctor's office and more like a poorly managed warehouse. They treat you like cattle. The services they offer are also very limited compared with other locations. If you are undergoing IVF, they perform retrievals during only one week each month. If your retrieval falls outside that window, you will be sent to the Waltham office more than an hour away, and every subsequent transfer must then be done through Waltham. They will not move your embryos for you; you must pay extra for that. I especially do not recommend this facility if you are over 35 because wait times and delays are severe, and I know time is critical for many women going through this at an older age. Because the facility is overcrowded, it took 9 months from my initial call to schedule treatment until treatment began. If you are lucky, they give you a new appointment with the doctor about every 3 months, and everything is put on hold until another appointment. I have had documents lost, appointments canceled, and incorrect blood tests scheduled. If you are fortunate enough to have insurance that covers treatment, their process for submitting everything is extremely slow, taking about 3-4 weeks. They falsely claim the insurer takes time to approve things. It does not. Their backlog and organization are so poor that simply submitting your documents to insurance takes weeks. It took me an entire year to complete one round of IVF, and the process is still ongoing. The doctors and staff do not care about the lengthy delays they cause. My own doctor, Dr. Luzzo, was very rude and dismissive. If you call with questions about your treatment plan, she will not even speak to you as her patient. They always make the poor receptionist deliver bad news. I genuinely feel sorry for her because she has no authority to make decisions, and they simply make her place the calls they do not want to make themselves. The tactic is obvious, and patients can see it. They claim to have a patient advocate who is supposed to assist with your care, but I believe she is really there only to manage expectations because she never actually does anything to help. I cannot comment on the quality of the other locations, but if you are a woman with infertility, do not go to the Providence location. The people working there do not care about you, and it will be a tremendous waste of your time, money, and energy.

Difficult to work with. No one communicates across departments. In our experience, this has happened more than once—from problems with my name to billing the wrong insurance. Every time we turn around, the process is delayed again because of office errors. Extremely disorganized and very stressful for patients. This experience has been deeply disappointing and frustrating. If we were not already this far along, we would go elsewhere. The office seems brand new, and no one appears to know what they are doing. Friends in Massachusetts went through the same process and had an informative, positive, straightforward experience—the complete opposite of ours. It is very unfortunate to have this experience in such a sensitive situation.

The staff was wonderful.

After four years, my wife and I have a beautiful son. We did not succeed on our own, but we did with help from Boston IVF.

I worked with Boston IVF for two years. We finally became parents, for which I will always be grateful, but I would not recommend the Providence location. The new facility is nice, but only about half the staff seem to care about patients going through an extremely sensitive time. I had very good interactions with the Waltham office and would recommend it over Providence.