Center for Reproductive Medicine - Winter Park, United States
     
4.1
Consultations 43
Reproductive Medicine
Hours: 08: 00 - 16: 00
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Clinic Details

We are also proud to offer patients a laboratory facility that is staffed by a full-time PhD embryologist as well as an outstanding group of medical technologists and reproductive biologists. Our superior lab facilities allow us to offer a full range of in-house testing and other services, many with same-day results. In fact, our lab’s reputation is such that many area physicians rely on our infertility specialists for their testing needs.

 

Our lab facility is fully accredited by the Commission on Office Laboratory Assessment (COLA), 1 certified by the College of American Pathologists (CAP)2 and affiliated with the Society of Assisted Reproductive Technology (SART).3

 

COLA is an independent certification organization that establishes extremely high standards for safety, hygiene and efficiency.

CAP standards are even more stringent than those established by the federal government, requiring a thorough inspection of laboratory records, practices, facilities, equipment and management, as well as the qualifications of our infertility specialists and other staff members.

SART examines the data of all member practices each year.

Center for Reproductive Medicine accrediting agencies

We’re proud that our facility has been accredited by the industry’s leading governing bodies and agencies.

 

United Healthcare Center Of Excellence

AAAHC - Accreditation Association For Ambulatory Healthcare, Inc.

CAP - College Of American Pathologists

CLIA - Clinical Laboratory Improvement Amendments

COLA – Commission On Office Laboratory Accreditation

FDA – Food And Drug Administration

Together, these endorsements represent a rigorous ongoing process that ensures you will receive superior care at all times.

 

After hours and emergencies

During evenings, nights and weekends, all telephone calls are routed through our answering service. The answering service is unable to schedule appointments; however, the on-call nurse or physician may be contacted depending on the nature of the call. If you have a medical problem that requires you are seen immediately, our infertility specialists will make every effort to see you either in the office or in the emergency department at the appropriate hospital. All emergency calls received through the answering service will be forwarded to the appropriate team member on call.


Listing Highlights

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Location and Hours
1500 S Orlando Ave, Winter Park, FL 32789
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  • Monday

    08: 00 - 16: 00

  • Tuesday

    08: 00 - 16: 00

  • Wednesday

    08: 00 - 16: 00

  • Thursday

    08: 00 - 16: 00

  • Friday

    08: 00 - 16: 00

  • Saturday

    Closed

  • Sunday

    Closed

    • Closed Now
    Facilities and More
    • Credit cards accepted
    Doctors at This Clinic
    Dr. Randall Loy, United States
         

    Reproductive Medicine |

    Years of experience | Consultations 61

    Female infertilityMale infertility
    4.6

    Free Consultation
    Dr. Sharon Jaffe, United States
         

    Reproductive Medicine |

    Years of experience | Consultations 64

    Female infertilityMale infertility
    4.9

    Free Consultation
    Dr. Sejal Patel, United States
        

    Reproductive Medicine |

    Years of experience | Consultations 68

    Female infertilityMale infertility
    4.3

    Free Consultation
    Dr. Albert Asante, United States
         

    Reproductive Medicine |

    Years of experience | Consultations 25

    Female infertilityMale infertility
    4.8

    Free Consultation
    Dr. Seif Sadek, United States
         

    Reproductive Medicine |

    Years of experience | Consultations 39

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Jessica Feranec, United States
         

    Reproductive Medicine |

    Years of experience | Consultations 71

    Female infertilityMale infertility
    4.5

    Free Consultation
    Featured Reviews
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    On-Site Overall Rating

    92 ratings

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    Jun 27, 2026
    这绝对是我经历过的最荒唐的事情。这家公司就凭这种态度，根本不应该继续经营下去。你们真丢人！注意你们跟潜在客户说话的方式，别以为可以讽刺挖苦，至少要专业、礼貌，这才是最基本的要求！
    Jun 28, 2026
    Jun 29, 2026
    萨德克医生真是个了不起的医生！我们爱他，也感到无比幸运。他比所有星星都更耀眼，因为他如此谦逊善良。他带给我们平静和安宁🫂🥹🙌
    Jul 4, 2026
    他们的网站声称提供包容性服务，但事实证明这是谎言。这家诊所存在体重歧视。杰夫医生对体重问题和BMI的理解还很陈旧。他们不以患者为中心，而是只寻找能为他们带来最多利润的病人，因为他们的试管婴儿服务非常有限。这是一次令人痛苦的经历，我现在唯一能做的就是庆幸自己离开了这家诊所，并在中纽约生育中心找到了一家真正包容的诊所，该中心现在在奥兰多开设了监测点。 尽管杰夫医生存在歧视性做法，但我还是要说，这家诊所并非一无是处。1）办公室工作人员、护士和实验室技术人员都很棒；2）在我流产期间，其他医生和护士都给予了我极大的关怀；3）护理协调员沟通能力很强；4）冷冻保存团队行动迅速且乐于助人（尽管诊所的冷冻保存服务价格虚高，其他诊所的价格要便宜得多）。总而言之，我建议所有女性远离这家诊所。据我了解，他们在社区里的口碑很差，而且他们正在利用女性的生育问题牟利。 **致所有渴望成为母亲的超重/肥胖女性**：你们值得拥有称职、包容且专业的医疗服务。虽然在CRM诊所无法找到这样的服务，但这样的服务是存在的。一位优秀的医生会全面评估您的健康状况，而不是仅仅因为BMI就将您排除在治疗和手术之外。生育医生不应该告诉您需要减掉多少磅体重。您可以服用促排卵药物来诱导排卵，您可以持续服用GLP-1类药物直到需要麻醉或验孕呈阳性，您完全可以拥有一个健康安全的孕期。
    Jul 7, 2026
    我在生殖医学中心的就诊体验非常棒。 Jaffe 医生和她的团队非常出色、专业且乐于助人。 感激不尽！
    Jun 8, 2026
    Jun 9, 2026
    令人遗憾的是，这家诊所让你感觉自己只是个数字。他们提供的服务缺乏人情味，而且几乎所有事情都是通过线上完成的。我们在这家诊所就诊大约一年了，却从未见过主治医生阿桑特博士本人。所有治疗都是通过线上预约进行的。上一次治疗周期，他们甚至没有联系过我妻子询问治疗进展或状态。那时我们才意识到，他们根本不了解我们，我们只是他们用来赚钱的账户。除非我们主动联系，否则他们永远不会知道我们上一次治疗的进展。这是我们在这家诊所遇到的最大浪费。他们收费很快，但之后却不与我们沟通。除非我们主动要求复诊，否则所有事情都是通过应用程序和医疗助理完成的。甚至连医生本人都不是直接与你沟通。他们只是把所有信息来回转述。我们开始怀疑诊所里到底有没有医生，还是他们都在其他州或国家远程办公。如果你喜欢这种服务，那这家诊所绝对适合你。否则，我会避开CRM系统，另寻他处。我宁愿被当成一个人来对待，而不是一个为了完成指标而存在的数字。一个只顾交易的办公室。
    Jun 12, 2026
    我现在怀孕16周了，这都要感谢CRM。我和丈夫早在2023年就见过Asante医生，他非常友善，乐于助人，详细解释了整个流程。我之前在另一家诊所做过冷冻胚胎移植，现在有一个儿子。CRM为了追求最佳结果，流程更加严格，需要进行更多检查，比我们之前做胚胎移植的诊所要多得多，所以我和丈夫当时觉得还没做好充分的准备。 到了2025年底，我感觉准备好了。我通过ReproTech公司将我们珍贵的7个胚胎（2019年冷冻的！）从新泽西州运到了佛罗里达州，整个过程非常顺利，因为ReproTech与CRM有着密切的合作关系。在胚胎到达之前，CRM非常认真地与我们之前的诊所沟通，了解他们冷冻胚胎的流程、胚胎分级系统等等。虽然需要填写很多文件，但CRM就是这么细致周到。 胚胎运到奥兰多后，我做了宫腔镜检查和输卵管造影检查。我之前做过输卵管造影（HSG），但从未做过宫腔镜检查。当时感觉有点小题大做，但我理解CRM只是想确保患者子宫内膜没有其他潜在问题，他们确实希望尽可能多地进行检查，以免浪费胚胎。这两项检查都是Sadek医生做的，他非常棒，在检查结束后立即解释了整个过程和检查结果。 检查一切顺利，一切正常，我准备开始冷冻胚胎移植（FET）方案。操作说明会在应用程序和上传到应用程序的文件中找到。我的护士犯了个小错误，应用程序上的说明和其中一份上传的文件不太一样，但我通过门户网站快速提问后就得到了澄清。护士们的回复都很及时。有时回复会有些延迟，需要打电话升级处理，但他们总是会回电。 在冷冻胚胎移植（FET）方案中，阿桑特医生为我推荐了一些营养补充剂，并就性生活等方面给了我指导，比我之前在另一家诊所遇到的情况要详细得多。在最后一次子宫内膜检查时，他说鉴于我的子宫内膜状况良好，他对我们成功移植充满信心。 这家诊所最让我满意的一点是他们提供的温馨支持手册，以及可以加入由护士和其他经历过不孕不育的女性组成的线上支持小组。通过这个项目，我可以就一些非紧急问题咨询护士和生育指导师，也可以在遇到困难时倾诉。这对我来说简直是救命稻草，我真希望当初备孕第一个宝宝的时候也能有这样的支持。 移植当天，我的主刀医生是洛伊医生，他可能是资历最深的专家之一，谢天谢地我选择了他。移植过程中，他发现我的宫颈口呈“U”形，这使得导管插入非常困难且疼痛。移植通常只需要15分钟，但我们等了45分钟。他问我感觉如何，是否需要重新安排时间？我告诉他绝对不行，我们再试一次。谢天谢地，他没有放弃我，最终顺利完成了移植，没有出血或损伤。胚胎移植位置完美，我当时就有一种预感，我们会怀孕的。果然，两周后我的β-HCG值飙升。谢天谢地，我们怀上了第二个男宝宝💙 还要特别感谢前台的工作人员，Kelly、Ruby和Isabelle。每个人都彬彬有礼，专业周到。 我最要感谢的是Asante医生。他总是态度和蔼，而且非常坦诚直率。他真心关注患者的治疗效果，同时也会如实告知你成功的几率。我会毫不犹豫地向任何人推荐他。Asante医生还欠我一个女宝宝呢🤣，不过这都是我当初选择不做活检的错。我们非常感谢 Asante 医生、Loy 医生和 CRM 帮助我们组建家庭！
    Jun 18, 2026
    非常失望。我和我丈夫，还有我们的医生，已经无数次联系这家诊所，要求他们把我们的化验结果送到我们的生育诊所。我们从未收到过回复。最后我们终于收到了一封包含结果的邮件，但他们竟然忘记把化验结果作为附件发送……一个月以来，我们一直在尝试联系他们，但始终没有得到回复。现在我只能在这里留下差评，因为这是我唯一看到有人在这里得到回复的地方。
    Jun 20, 2026
    我无法用言语来表达我对奥兰多CRM中心超声技师Maame的感激之情。 6月8日，我在进行生育检查时遇到了Maame。她让原本可能充满压力和焦虑的经历变得充满希望、安慰和由衷的喜悦。从她走进房间的那一刻起，她就以无比的友善、热情和同情心对待我，让我立刻感到放松自在。 在超声检查过程中，她告诉我一个令人兴奋的消息：我怀上了她亲切地称之为“一群宝宝”的宝宝。作为一个一直在经历生育之路的人，那一刻对我来说意义非凡，或许她永远也无法体会。她的热情、积极和发自内心的喜悦，让原本可能只是一次普通的就诊变成了一段我将永远珍藏的美好回忆。 Maame拥有与患者建立联系的非凡天赋。她专业、博学、鼓励人心，并且充满同情心。她让我感到自己被当作一个人来看待，而不仅仅是一个病人。离开诊室时，我感到充满希望、精神振奋，并且无比感激。 我真心希望所有医护人员都能像Maame一样。她绝对是CRM Orlando的宝贵财富，她的善良对她照顾的患者产生了深远的影响。Maame，非常感谢你为我的求子之路带来如此巨大的改变。你正是患者在人生最重要的时刻最希望遇到的那种人。 这条评论是关于我6月12日的预约。 从一开始，我在CRM Orlando的体验就非常棒。生育治疗可能是一段充满情感波动和压力的旅程，但我遇到的每个人都让我感到宾至如归、备受支持和关怀。 特别感谢Maame，她为我做了额外的超声检查。在整个过程中，她都非常友善、专业，并且让我感到安心。她的热情和同情心帮助我在紧张的治疗过程中放松下来。 我还要感谢前台的Kelly。她总是面带微笑地迎接患者，营造出一种温馨舒适的氛围，让你一进门就能感受到。她积极的态度真的非常重要。 抽血的Fabi也很棒。她温柔、高效、专业，让整个过程既快捷又舒适。 她的名字一定是“Fabulous”（棒极了）的缩写，因为她真的太棒了！ 凯瑟琳是我这次就诊经历中另一个亮点。她知识渊博、体贴入微，并且花时间让我感到被支持和被倾听。很明显，她真心关爱她服务的每一位患者。 衷心感谢露比女士，她帮助我了解治疗的费用，并找到了我需要联系的人。她耐心、博学，并且在解释我的各种选择和解答我的疑问方面提供了极大的帮助。她的指导让原本复杂的过程变得轻松许多。 奥兰多CRM的整个团队都以友善、尊重和专业的态度对待我。我非常感激我所得到的照顾，并强烈推荐他们给任何正在开启生育之旅的人。 ⭐⭐⭐⭐⭐
    May 28, 2026
    We were very pleased with our experience at the Center for Reproductive Medicine. Everyone was warm, friendly, knowledgeable, and welcoming. Communication was prompt and thorough. Dr. Jaffe is amazing! After years of infertility, we are finally pregnant. Highly recommended!
    May 28, 2026
    It has been nearly a year since we successfully conceived through IVF at the Center for Reproductive Medicine and welcomed our baby boy. I want to reflect on our journey under Dr. Loy’s care. After several failures, Dr. Loy and his outstanding team never gave up on us. Kelly at the front desk always greeted us with a smile and encouraged us with her positive attitude. Dr. Loy’s nurse, Evelyn, supported us through every high and low, accompanying us like family at every step. Dr. Loy and all the physicians at the Center for Reproductive Medicine worked together to create a thoughtful plan for our unique fertility journey, ultimately resulting in our healthy, strong, happy baby boy. We are overjoyed with the outcome, thanks to Dr. Loy and the Center for Reproductive Medicine team.
    May 28, 2026
    The CRM team took excellent care of me and my family. From Kelly’s smiling face at the front desk to the nurses and ultrasound technicians, everyone was kind and considerate. Dr. Asante became our friend and encouraged us throughout the journey. He did not sugarcoat anything, which I appreciated. We waited a long time to bring our baby home, and they stayed beside us with tremendous support and encouragement.
    May 30, 2026
    CRM is a wonderful place that I highly recommend! From the moment you enter the clinic and meet each doctor and nurse, you can feel that they genuinely care and will guide you through your fertility journey. Kelly at the front desk is always smiling and friendly, but she also went further by listening and comforting me during a difficult time, which meant so much. Dr. Asante is also wonderful. When one plan did not work, he always developed a new one and remained positive, which greatly encouraged me. They feel like family, and I sincerely thank the entire team!
    May 30, 2026
    My experience at this fertility clinic was excellent from start to finish. The entire team was considerate, professional, and genuinely invested in our treatment. Every appointment was thoughtfully organized, and I always felt supported and fully informed. Special thanks to Kelly at the front desk, who is amazing! Every time I came for an appointment, Kelly was warm, friendly, and extremely helpful. Her warm personality and positive attitude made a stressful treatment process much easier, and she always went out of her way to make me feel comfortable and cared for. Thank you, Dr. Loy and his nurse Evelyn, for helping make my dream come true! ❤️
    May 6, 2026
    I had a wonderful experience at this fertility clinic. The doctors and nurses were caring and professional and always explained every step patiently. The staff made what could have been an emotional process easy and positive, especially Samantha on the first floor. I am very grateful for their care and highly recommend this clinic.
    May 7, 2026
    Belynda and Fabby are the best lab technicians.
    May 7, 2026
    Want a good laugh? Kelly at the front desk is the person to see! She is warm, attentive, always smiling, and eager to help. Thank you, Kelly! Samantha at the surgery center downstairs is also wonderful. She is always cheerful and friendly. Thank you for everything you do!
    May 8, 2026
    Dr. Patel, Zoraida, Judy, Nicole, and Kay were extremely kind, understanding, and empathetic. I am grateful 🙏🏽
    May 9, 2026
    The front desk staff here is amazing! From the moment I walked in for my first consultation, I felt welcomed and supported. One morning I went to have surgery at Orlando Avenue Surgery Center and I was annoyed because I had to wait about 3 hours until my surgery time. Samantha was incredibly kind and patient with me at explaining the process.
    Apr 9, 2026
    The fertility journey is not easy, but having some of the best staff in the field makes all the difference. Everyone here is kind and welcoming, and I especially want to thank Kelly at the front desk. She is a ray of sunshine and brightens every visit. Kelly, thank you for your smile, optimism, and genuine kindness—we appreciate you more than you know.
    Apr 10, 2026
    Apr 15, 2026
    I had an excellent blood draw with Jenn at CRM in Celebration. She was very gentle and patient, making me feel at ease during what can be an anxiety-provoking procedure. She immediately helped me relax, and the draw was quick and nearly painless. Her professionalism and kindness made a lasting impression. I sincerely appreciate her excellent care.
    Apr 17, 2026
    We will always be grateful to CRM for helping us build our family as an LGBTQ couple. Kelly warmly welcomed us at every appointment, and we always looked forward to seeing her. Her support never wavered through our miscarriage or when we later learned we were expecting twins. Dr. Jaffe is highly knowledgeable and tailored the treatment to my wife's needs. Every staff member was kind and compassionate. I highly recommend CRM to anyone seeking to build a family or preserve eggs/embryos.
    Apr 17, 2026
    This is one of the best facilities ever! From the very beginning, literally the very first phone call, I have had an outstanding experience! Big shout out to Dr. Loy, Patel, Asante, Sadek, nurse Evelyn, the front desk staff, the lab nurses, and TRULY everyone at CRM, for a job well done in providing A+ care and customer service!
    Mar 16, 2026
    Although some staff were very kind and thoughtful, I encountered several problems. First, I only saw the doctor at my initial consultation and never again. Second, I was told I could not consult or speak with him again until I completed the three intrauterine inseminations (IUI) he ordered. Third, a woman named Belinda was drawing blood. When I asked if she could use my hand, she made me feel like a burden and said I should have told someone earlier because other patients were waiting. This blood test was confirming the miscarriage of my first pregnancy. When I complained to the manager, her solution was for me to return another day, even though Belinda was not the only person drawing blood. I will not return. I understand this is a business, but we are human, and pregnancy can be one of life's most sensitive and painful experiences. Please show more compassion and patience.
    Mar 19, 2026
    My husband and I had struggled with infertility since 2021. After trying to conceive naturally for a year, we were referred to the Center for Reproductive Medicine. The doctors and staff were amazing and truly our saving grace. After countless blood tests and ultrasounds, they discovered and treated a condition I did not even know I had (endometriosis). Following medicated cycles, 4 intrauterine inseminations (IUI), and IVF involving one egg retrieval, one hysteroscopy, and two embryo transfers, we welcomed our sweet son Trace this February. Few people share their infertility stories, but I am happy to say we finally saw the light at the end of the tunnel. ❤️
    Mar 24, 2026
    To Dr. Jaffe and team, we sincerely thank all of you. Judy was an absolute pleasure to work with. She is knowledgeable and understanding, and makes you feel like more than a number. Every clinic needs someone like Judy! Stephanie and Suzel were also wonderful. They responded quickly to our specific situation and provided a wealth of helpful information. It was a pleasure working with this team, and we are deeply grateful for everything you did for us!
    Mar 25, 2026
    My experience at the Center for Reproductive Medicine was exceptional and far exceeded my expectations. From the moment I arrived, I felt welcomed, valued, and genuinely cared for. Kelly at the front desk sets the tone for the entire center. She is warm and friendly, greeting everyone with such positivity that my anxiety immediately eased. Ruby at checkout was equally outstanding: friendly, efficient, and reassuring. She made the process smooth and stress-free, which meant so much after an appointment. Fabiola in the lab was amazing. I am very afraid of needles and was initially anxious, but she made everything easy. Her calm demeanor and natural, friendly conversation completely distracted me and made something I feared unexpectedly simple. And Ms. Evelyn... words cannot express my gratitude. She is an absolute gem. Her patience, compassion, and deep understanding of patient anxiety are unmatched. She made me feel safe, heard, and supported throughout. Her genuine love for her work is evident in every interaction. After I have my second child, if Ms. Evelyn is still there and I have a choice, I would choose her again without hesitation. Every staff member I met was respectful, kind, and professional. The level of care and teamwork at this practice is rare and special. Dr. Loy was also wonderful 🩷. He uniquely combines professionalism with humor, making a joke just when you are nervous and instantly helping you relax. That approachable bedside manner is invaluable. Communication impressed me most. It is essential to me, and this practice exceeded my expectations in every way. They are thorough, responsive, and make you feel supported at all times. This was honestly one of the best healthcare experiences I have ever had. I am deeply grateful to the entire team and would recommend this practice without hesitation.
    Mar 26, 2026
    I love this clinic!!! All the staff are so friendly and nice and professional. You’re still praying for our baby, but it’s in the Lord‘s hand. They made our journey easy.♥️ I highly recommend!
    Feb 24, 2026
    Feb 28, 2026
    Jan 14, 2026
    My wife and I have been patients at CRM for three years. We have struggled with infertility, but Dr. Patel and her team have been extremely helpful throughout the process. They always respond promptly, and we have never questioned their approach to treatment. Dr. Patel is the best! She patiently explains everything and takes time to answer any questions. I would recommend her a million times if I could! Special thanks to Gabby, who always responds quickly and is so kind. She deserves a raise!
    Jan 20, 2026
    I had never experienced fertility problems before coming here. I have had several children and even became pregnant while taking birth control pills. I had my fallopian tubes removed, with no damage elsewhere. Every embryo tested as poor quality, and none of the transfers succeeded.
    Jan 22, 2026
    I hardly know where to begin; words cannot express my joy. My physician was Dr. Loy, who was excellent and professional from start to finish. Even better, every staff member—from the front desk and phlebotomists to the nurses and ultrasound technicians—was wonderful. My husband and I thank everyone who helped make this wish come true. The surgical team on the first floor also gave me tremendous help and support every time I had a procedure. Thank God for making this possible and for providing such an excellent medical team to help others who long to build a family.
    Jan 24, 2026
    We officially “graduated” today (YAY!!!) and there’s only good things I can say about Dr. Jaffee and the CRM team! We originally were open to be treated for fertility, and we ended up getting pregnant naturally❤️, the doctor and the team (which was available conveniently through the app) were quick to make my first 2 months of the 1st trimester a success, I felt safe and heard if I had a concern, and they were quick to act!!! Dr. Jaffee is always kind and doesn’t rush to answer any questions and will have the right answer for you. My husband and I are truly thankful for your service and care❤️
    Dec 16, 2025
    Very expensive. We had four failed IVF cycles and five failed IUIs. We still do not know what the problem is. We spent a great deal of money and time.
    Nov 29, 2025
    I have only just started using their services, so this review reflects my initial experience. The staff are friendly and knowledgeable. Their app makes the entire process very easy to follow. They are one of two companies recommended by the Department of Veterans Affairs, and I am pleased that I chose CRM.
    Dec 3, 2025
    Three years wasted without ever meeting the doctor in person. Dr. Loy lacks compassion and empathy for patients. In addition, he failed to use the correct medication dosage twice during IVF treatment. When my wife asked how we should prepare for the next step toward having a child, he made an unwarranted personal attack and said she needed ‘emotional management treatment.’ Dr. Loy lacks medical ethics and the ability to help others. After multiple failed IUIs and IVF attempts, I began to wonder whether CRM deliberately avoids helping couples become pregnant because the longer patients remain, the more money it earns. Dr. Loy was our fertility doctor for more than three years, yet we never met him in person! For over three years, we communicated through an app. The entire process was disappointing, and the treatment plan lacked guidance. Most absurdly, when the injection stage began, they simply sent instructional videos and nothing more! The clinic provided no guidance on how to correctly mix medications, attach needles, or administer injections. My wife and I paid for two IVF attempts, and both failed before egg retrieval. Our entire experience at CRM was terrible.
    Dec 11, 2025
    I cannot say enough good things about this fertility clinic! Dr. Patel is wonderful—knowledgeable, thoughtful, and patient. She truly listens and makes you feel that your concerns matter. Her nurse Gabby is equally exceptional: warm, helpful, and always available to answer questions and ease anxiety. The staff at the Winter Park clinic are also wonderful. Everyone is kind and attentive, making you feel completely at ease throughout the process. The entire team made a potentially stressful journey much easier. I am extremely grateful for the care and support I received here! Thank you for everything you do!
    Dec 13, 2025
    I deliberately waited nine months to write this review because we were patiently awaiting the arrival of our baby boy. I am delighted to share that he was born healthy in November 2025. Our journey with CRM began two years earlier, in September 2023, when we first consulted Dr. Loy. After spending time with him, hearing about his experience, and even drawing at his desk, we knew he was the doctor we needed because he was approachable and compassionate. During a stressful and uncertain period in our lives, the entire CRM team treated us with exceptional care and consideration. Before coming to CRM, we had tried to conceive for four years, and two years later, we finally welcomed our beautiful baby! The journey was not easy. We experienced three failed IUIs and three IVF cycles, finally succeeding on the third. Dr. Loy was very honest, and his thoughtful treatment plans made us feel that he took our concerns with each attempt seriously. We especially thank Dr. Feranec for performing our hysteroscopy, Dr. Jaffe for our egg retrieval, Dr. Asante for our laparoscopy, and Dr. Loy for our embryo transfer. We also thank the reception team for supporting and encouraging us throughout the journey. I hope this review helps others going through the same process understand that success is possible and that they should never give up!
    Nov 4, 2025
    This is the worst medical center in all of Florida. The people here are terrible and look for every way to take patients' money. A woman named Pamela is extremely rude and unprofessional. In June, she sent the wrong prescription to CVS and refused to correct it. Months have passed, and despite my repeated calls, she hangs up and still will not fix the error. I am now without medication that I must take every day. I would never recommend this clinic to anyone. Please seek care elsewhere to avoid the same ordeal.
    Nov 12, 2025
    Thank you to Dr. Loy and his wonderful team! We finally met our baby girl on October 23, 2025! None of this would have been possible without them.
    Nov 17, 2025
    Nov 19, 2025
    They are difficult to communicate with and hard to reach. You cannot even call with a simple question. They only allow messages, but when you send one, the person responding has no idea what you are talking about. Then you wait another hour for a reply, and two days later you finally receive the information you needed—but it is too late, and the entire process is delayed another month. They do not treat people like human beings. I can no longer tell whether I am chatting with a person or a bot, and they do not answer the phone anyway. If it were not already too late, I would have switched companies. If you ask detailed questions and want to participate actively, I strongly advise staying away. If you do not care about the outcome, give them a try.
    Oct 14, 2025
    I met Dr. Asante several times by video, and he was pleasant. However, the finance department has been one of the most difficult I have ever dealt with. I planned to begin IVF this summer, but they required full prepayment before my cycle and immediate purchase of all medication. I paid everything so we could proceed, but then conceived naturally and never began the cycle. In the first week of July, I told them I was pregnant and no longer needed IVF. They still charged a coordination fee and said it would be deducted from my refund, which was another issue, but promised a refund. Nearly four months after payment, they have not answered my emails or clarified whether the refund was approved, how much it will be, or when it will arrive. It is outrageous that I had to pay immediately while they hold a large deposit for four months. The stress forced me to consult a lawyer about next steps. I therefore do not recommend CRM.
    Oct 23, 2025
    Dr. Patel and her team are amazing! Our daughter is nearly ten months old, and Dr. Patel's faith and determination are major reasons she is with us today. Working with the entire team was wonderful. We sincerely thank you 💕
    Oct 24, 2025
    Do not waste your time or money with this terrible company. They do everything by text, and none of the staff seems to know what they are doing. You can never schedule an appointment by phone. I have to drive 1 hour and 40 minutes just to reach them. Do not waste your time.
    Sep 25, 2025
    Unbelievably poor customer service. Do not waste a second calling this company; go elsewhere. I spent all morning going back and forth because a referral was ‘wrong’ simply because two words were missing. Completely unhelpful, indifferent, and a total waste of time. Your money and peace of mind are better spent elsewhere.
    Sep 26, 2025
    Sep 26, 2025
    Despite all the fancy features here, I felt compelled to leave an honest review because difficulty bringing new life into the world is among the hardest challenges anyone can face. Avoid this place and find an office where you can speak directly with your doctor. This office tries to charge your insurer and you as much as possible. If you continue here, ask when and how often you will actually speak with your doctor. I quickly noticed a clear difference between this office and my previous doctor. After three months, I still had no reliable plan for moving forward. I had met my doctor only once in a 10-minute virtual visit. I had to retell my story to every staff member because earlier notes did not accurately convey what I had shared.
    Oct 1, 2025
    The doctors and staff are wonderful, but billing is a nightmare. Every time I sought a refund, the patient's insurance was overcharged. I was told I had unpaid out-of-pocket costs, although I had paid in advance and my insurance was still billed, so I know they were paid twice. It is a nightmare that patients must call to recover a $3,000 overpayment.
    Oct 10, 2025
    CRM. The worst experience. Unprofessional and disrespectful, with staff showing dismissive and even insulting attitudes toward LGBT people. Healthcare should be compassionate and equitable. I wish I had read the negative reviews before registering.
    Sep 18, 2025
    I went to CRM on the recommendation of friends and colleagues. I am extremely grateful to Dr. Loy’s team at the Winter Park clinic for helping us build our family. I have been Dr. Loy’s patient since 2021, and we now have two wonderful children thanks to the IVF treatment they provided. They are very willing to listen and recommend the best treatment plan for your specific situation. We had both male- and female-factor infertility, with only a 5% chance of conceiving on our own. They readily provided information so we could make informed decisions and never pressured us. A few things to note: your primary doctor remains your doctor and is responsible for all testing and treatment plans. However, they share some procedures. Their doctors rotate responsibility for different procedures. All their doctors are excellent, and I saw nearly every one of them for various treatments. Fertility treatment and testing take time. This is not a quick process. It requires patience, especially when you want to start a family. Trust the process, but do not be afraid to advocate for yourself. They are a large clinic, and although their team is excellent, it is entirely appropriate to ensure communication remains clear while you are undergoing treatment and/or testing. I hope this helps you find the right fertility doctor, and I wish you all the best.
    Sep 21, 2025
    Sep 6, 2025
    I am incredibly grateful to Dr. Jaffe and the excellent CRM team for helping me have my two children! Dr. Jaffe is highly knowledgeable and solution-focused, and I felt exceptionally well cared for as her patient. The nursing team was always available and gave me tremendous support and encouragement with every concern, both during my successes and through setbacks and disappointments. I will always be grateful to CRM for giving me the opportunity to become a mother. Highly recommended!
    Sep 13, 2025
    Sep 13, 2025
    Sep 1, 2025
    My experience at this clinic was amazing! Dr. Sharon Jaffe was understanding, attentive, and genuine from the beginning. The entire clinic team takes excellent care of you and answers all your questions. Although it took several months, everything was worthwhile. We searched for a doctor for nearly four years and finally found this clinic. It was a miracle! A few months later, my test was positive. My baby is now 7 months old, and we can only be grateful because none of this would have been possible without finding the right doctor. God bless. P.S. Those who say the costs are high need to understand that all these processes are expensive. They require many tests, medications, and injections, and ultimately, you may also choose whether to undergo surgery. I have BCBS insurance and only paid for one fallopian tube test they performed, about $1000. They warned us that insurance might not cover it. I also paid for genetic testing, which was not expensive. I could even pay the $1000 in installments. Some pills and injections were covered by insurance, while others were not affordable, mainly vitamins for my husband and me. I highly recommend the brands they carry; they are excellent.
    Aug 9, 2025
    For years, I have trusted CRM to help achieve my family-planning goals. The attentive care provided by the reproductive endocrinologists and staff truly put my husband and me at ease. They gave us confidence in the process and reassured us that they would be with us at every step.
    Aug 11, 2025
    Your process was supposed to be ‘easy and stress-free,’ but my experience was the opposite. Being honest and proactive seemed to get me nowhere. I repeatedly had problems with the app not displaying results. I kept calling, but it took three weeks to finally reach a live representative; until then, everything was handled by text. After the technical problem was resolved, I repeatedly asked about a $50 charge that appeared and disappeared. I even went to the clinic, but no one could explain why the balance kept appearing. Again, I was the one constantly following up. Eventually, I spoke with Susy in billing, who told me my account had been sent to collections for $50 back in April and should have been frozen. I was shocked because I had already begun the process. On August 7, 2025, and August 11, 2025, I called again for clarification. The second call was at 8:45 a.m., and I spoke with an extremely rude woman. When I asked whether I was speaking with collections, she said, ‘Unless you pay what you owe to the collection agency, we cannot help you.’ She refused to provide any information and claimed that her name was also Susy. She even put me on hold and said her supervisor was unavailable. The entire process was frustrating, poorly communicated, and far from the promised ‘easy’ experience.
    Aug 23, 2025
    Avoid this place at all costs. After I completed all the tests, the doctor said I simply had poor egg quality and my husband had low sperm motility, which did not seem as serious to me as blocked fallopian tubes or similar problems. I hoped he would prescribe medication to help my husband and me, but instead he had a stranger call to sell us a medication he knew would not improve egg or sperm quality. We tried every medication, and the IVF he recommended was beyond our budget. We were very dissatisfied with our experience and felt that the practice was more focused on making money than helping us reach our goal.
    Jul 29, 2025
    The doctors, staff, and most nurses are wonderful. However... ...the financial department caused enormous, unnecessary stress for my family and me. I was charged far more than my insurance should have left me responsible for. Claims were not submitted or were submitted incorrectly, and nothing was resolved until I personally spent hours reconciling them.
    Jul 22, 2025
    Highly recommended!! Everyone is wonderful, but Dr. Patel and my nurse Gabby were especially outstanding. Thank you so much!
    Jun 7, 2025
    Dr. Jaffe and the entire CRM team helped me dream of becoming a mother again. They first answered the questions we had carried for so long, then guided us through the entire IVF journey. The app was very helpful for tracking medications, and the chat feature was an added benefit because the staff responded so quickly. I will always be grateful for all their guidance and help, and I cannot wait to welcome our baby!
    Jun 17, 2025
    Jun 26, 2025
    Pay attention to other similar reviews. This clinic operates like a factory, cramming in as many patients as possible every day. They make you download their terrible app, which they use to ensure you never get to see a doctor. They do not contact you with test results and instead make you call to schedule a follow-up. They send you in circles for months, and you can never reach a doctor or get useful advice. This clinic is a joke. I am sure they will reply to this review with their usual canned response: “We are sorry about your experience; please email us...” Save your time and money and find another clinic to help you make one of the most important decisions of your life.
    Jul 12, 2025
    Do not use this company; it seems to be falling apart. Since joining Prelude, they have become extremely difficult to work with. Our experience over the past few months has been a nightmare, worse than dealing with most government agencies. Each employee is wonderful and tries their best, but they seem to know nothing about policy and departmental changes. Because departments were moved without staff being informed, it took us weeks to get answers. We have been trying to leave for more than two months, but their bureaucracy makes it very difficult. The department handling transfers says email responses may take 24-48 business hours, or 3-6 business days, making communication extremely slow.
    Jul 15, 2025
    I am 45 years old and now 8 weeks pregnant. I just want to thank this team! It has been a long journey. They always supported us, and the doctor always answered our questions patiently. Carlos is wonderful, and the nurses are very gentle. And Dr. McNichol is simply perfect!
    Feb 25, 2025
    Feb 26, 2025
    I do not understand how this practice has such high ratings. During the first six months, we saw a doctor only once. Our case was somewhat unusual, and I understand that human error happens, but they handled our case quite coldly. We received a generic ‘we are sorry’ but no explanation of how they would resolve the situation. There was no strategy or plan. I am honestly frustrated that I wasted time there. Time is critical, and it felt as though no one respected the limited time we had. Other issues I found with this practice: - Poor follow-up after procedures. I had to call several times to receive my results, and they made excuses that sometimes results are not available for months. - Billing. Make sure you follow up on how they charge you because duplicate charges do occur. - No one discusses your ultimate goal, and I felt that the idea of using an egg donor was raised several times. - When the ARNP reviewed our results with us, she did not even know who our doctor was. If you want to feel like another number and a sheep being herded through the process, this is the place to go. Please note that I regularly visit other practices and was shocked by my experience here. The only positive thing I can say is that the front desk staff were very kind.
    Feb 27, 2025
    The doctors are friendly because they make a lot of money from you. Fertility services are a money-making operation. The billing department is a nightmare. They charge you for services 9 months later without even explaining what the bill is for. The doctors order unnecessary procedures and surgeries, and the entire process feels like an assembly line. They know you depend on their services to become pregnant, and they thrive on that. The doctors seem accustomed to a particular treatment protocol, and if your body does not respond normally, they do not know what to do with you. They move you through the clinic quickly, but be prepared to receive bills two years after leaving.
    Feb 19, 2025
    I searched online for options accepted by my PPO and happened to find CRM. I am so glad I did! They have been doing this for almost as long as I have been alive, and so far it feels like fate. I pray the same for you!!
    Feb 18, 2025
    Jan 22, 2025
    I spoke with Nicole but felt unheard regarding my inquiry. They refused to disclose their fee structure unless I came in for a consultation. I told her that was not a good fit because I want a transparent and respectful practice.
    Feb 1, 2025
    I called this afternoon to have results faxed to my doctor's office, and the person I spoke with was very rude. People working in healthcare should try to be more sensitive toward others.
    Feb 6, 2025
    I have no complaints about the doctors or facility and had a wonderful experience. Speaking with billing, however, is a nightmare. You ask a question and they talk in circles or do not provide what you requested. Do they read requests? For example, I asked for an itemized statement of charges paid with my Carrot card for fertility assistance, but they completely ignored the request. I had to emphasize and ask four more times before they understood. A simple question should not cause this much stress. I explained clearly what I needed, so please get organized and read patient requests.
    Feb 7, 2025
    My husband and I are very grateful to the CRM team for helping us have our baby girl through IVF. We completed 2 IVF cycles and 1 FET. As Dr. Patel's patient, I received excellent treatment. She truly cares, which made all the difference. She is strategic with her protocols and does not make rash decisions. Dr. Sadek was also very kind and made me comfortable when he performed one of my retrievals. Ta'nah worked with us throughout the process and cared deeply about us. I would recommend CRM to anyone needing fertility treatment and would certainly return in the future if necessary.
    Jan 11, 2025
    Jan 16, 2025
    My husband and I are completing our first IVF cycle and have just finished egg retrieval. Overall, we had a wonderful experience! Dr. Jaffe created a plan tailored to my fertility needs. Thanks to Dr. Patel and her care team, our retrieval was successful! I highly recommend this place; everyone is very caring and kind.
    Jan 17, 2025
    We are deeply grateful for CRM's role in helping us conceive our son. After trying two other fertility clinics in the area without success or satisfaction, we found CRM and are very happy we chose to pursue IVF there. From the moment we entered, it was clear that CRM's approach was different and exactly what we needed. The clinic's team-based approach to care is outstanding. Clear communication, organized systems, and highly responsive staff made every step easier. CRM made it simple to stay connected through the patient portal, schedule appointments, and ask questions when needed. Compared with our previous experience of consistently difficult communication, CRM's streamlined, professional approach was a welcome change. Our attending physician, Dr. Jaffe, was wonderful. Her team educated us not only about IVF but also about lifestyle changes, nutrition, and supplements intended to improve our chances. IVF is a major emotional, physical, and financial commitment, and we appreciated that Dr. Jaffe and the entire team took it seriously. They did not simply rush us into treatment. Instead, they provided guidance and care that made us feel fully prepared. A major highlight was CRM's commitment to thorough, individualized care. For example, they required a uterine biopsy before embryo transfer, whereas other clinics might use this protocol only after a miscarriage. This proactive step led to the discovery and treatment of asymptomatic endometritis, which we believe was a key part of our success, especially because we had only one embryo available. The financial side of IVF can be overwhelming, but CRM's financial counselor made it more manageable. She clearly explained every cost and helped us find options such as Bundl, making treatment more affordable and less stressful. Throughout our journey, we always felt supported, informed, and respected. IVF is emotionally and physically demanding, but CRM's thoughtful, attentive, deliberate approach made a tremendous difference. We are thrilled to have a healthy, beautiful baby boy and would absolutely recommend CRM—especially Dr. Jaffe and her outstanding team—to anyone seeking a fertility clinic. Their careful attention to every detail is exactly how IVF care should be.
    Jan 18, 2025
    Dr. Patel is kind, gentle, and compassionate. You can tell she loves her work and cares deeply about her patients. We are very grateful to her and her entire care team! Infertility can feel stressful and isolating, but having a team like this cheering you on makes all the difference.
    Jan 19, 2025
    Oct 14, 2024
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    Sep 27, 2024
    Aug 31, 2024
    I am a mother of two boys and began looking for information with a friend. She recommended CRM. I started the process at the end of May, and it moved very quickly. I have just had my egg retrieval and am waiting to hear how many eggs are suitable for transfer. Everyone at CRM is kind and calm and always willing to help and explain procedures again.
    Sep 5, 2024
    I called twice on different occasions, and both scheduling coordinators were rude. This behavior is very off-putting when seeking care, especially in a sensitive field like fertility. More compassionate and understanding staff would be appropriate.
    Sep 17, 2024
    I live in Jacksonville and previously had a successful IVF pregnancy with CRM Orlando. We are starting again in pursuit of another success and are very happy to do so with such excellent doctors and staff. The infertility journey is difficult, but CRM's help makes everything easier.
    Sep 25, 2024
    Sep 27, 2024
    Dr. Asante was very professional, he took his time to explain everything to me that is very difficult to find, I have experience that in other places doctors do not explain, but Dr. Asante did it, I feel very comfortable and I know that I will achieve my pregnancy soon...

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