Kindbody - Chicago Wicker Park, États-Unis

They refused to discuss arranging the tissue transfer with me until the day of the appointment. Absolutely ridiculous. Let this private equity company go out of business. Do not give them your money or your eggs.

I was very happy with the phlebotomists, ultrasound technicians, my nurse Madison, and Dr. Jilani. Unfortunately, the terrible and confusing billing completely overshadowed the excellent medical care I received. My first treatment was a year ago, and I have now received an enormous bill for $6,700. I obtained every prior authorization required by my insurance, yet they continue demanding payment. I have called three times and sent three portal messages. I asked them to escalate my case. Instead of responding, the billing department ignored me and continues harassing me with automated texts and emails. The frustration and stress this has caused are difficult to describe. If you are considering IVF, I strongly recommend choosing another clinic.

If you choose them, which I do not recommend now that Dr. Belsos has left, watch your bills very closely!!! They made countless mistakes and are still pursuing me for payment for services from 2024. My baby has been born and I am happy, but dealing with some of their nurses and financial staff was exhausting and frustrating!

I completed my egg-freezing journey at Kindbody, and their care team was excellent. The nurses handled everything very well, including ordering medication, coordinating with my insurance company through the mail-order pharmacy, calling to explain medication instructions, and scheduling appointments. The front desk, phlebotomists, and ultrasound technicians were all very friendly and made the process pleasant. The on-call nurses were also extremely helpful and always available to answer questions. The billing team responded a little slowly, but other reviews are right: you need to follow up proactively. If you do not receive a response, follow up again. You must monitor your own treatment closely. During both egg-freezing cycles, they told me the number of eggs frozen that same day, which also impressed me. Overall, I am very glad I chose Kindbody!

After my longtime doctor left the clinic, they completely neglected my care. I experienced a bereavement that required intensive treatment, but afterward I received no proper follow-up from any other provider and am now dealing with a rare treatment side effect. They would not assign me a provider, saying I first had to establish care—and the earliest appointment was three months away. My choices were either a male doctor or a doctor I could never see because she works out of state. After about six to eight weeks, I finally had a telehealth visit with a nurse who could not answer a single question and simply read my chart aloud during the appointment. For such a serious condition, I cannot recommend a clinic that cannot provide even basic follow-up care. I wish I could give KB Clinic zero stars. Stay away!

Not recommended.

The customer service staff were excellent, scheduling was smooth, and they were very attentive on the day of my appointment. Their explanations were very clear and reassuring.

Do not go to Dr. Alvarez at Kindbody. It was the worst decision I have ever made. If you were previously a patient of Dr. Jeelani, go to her new clinic. She is an excellent doctor. Going to him is a major step backward. His medication protocol will not promote egg development, and you may even ovulate during stimulation. He is absolutely not suited to fertility medicine and should do something else. I am not saying this because I was unsuccessful with him. I stayed at Kindbody because everything of mine was there. I have worked with both doctors, and their approaches to treatment are incomparable.

The receptionist was welcoming, but everything else about the experience was awful. I came here for genetic testing and a semen analysis. Apart from the receptionist, all the staff looked miserable. Not angry, just very sad. There was not a smile in sight. The exam room was also dim and depressing. The atmosphere was terrible. And although I asked before leaving whether there would be any other charges, they still sent me a bill several weeks after the appointment. It made me very uncomfortable. I hope this clinic succeeds. The services they provide are important and the prices are relatively reasonable, but...please, could they hire people who do not look like they want to die?

Because of a poorly considered policy, patients cannot schedule an appointment directly even if they have no insurance and are willing to self-pay.

Please avoid this clinic. They seem good initially, but once treatment starts, dealing with them becomes unbearably difficult. It was a nightmare, and only after changing clinics did I fully understand how bad they were. You do not have to take my word for it, but please consult other clinics first.

Dr. Gilani is a miracle worker, and my nurse Maggie was wonderful. I could never repay them for giving me the most precious gift in the world. Every sonographer, phlebotomist, receptionist, nurse, and other staff member I met was excellent. Everyone was so kind and gentle. I am incredibly grateful. 🩷

Five years have passed since my initial experience, and Vios/Kindbody has consistently achieved its goals throughout. Other reviewers are right about communication issues, but persistent follow-up can overcome them. Everything moves quickly, so omissions and miscommunication occur. Overall, however, this clinic is professional and efficient. Perform your own quality checks, review everything carefully, ask about anything unclear, and follow up when replies are delayed. Advocate for yourself. My original review follows. I occasionally leave a one-star review intentionally to see how feedback is handled. Their response was excellent: they acknowledged the issue, contacted the vendor to confirm it, and submitted a feature request. Original review: This should really be five stars. I will change it later, but for now I want to draw attention to an issue. There is a fundamental problem if both parents cannot log in separately to embryo-storage provider Emberient Options. According to Emberient Options, only one parent can currently register for its portal. This technical limitation is unacceptable. I hope the relevant organization will ask Emberient Options to update its system so both parents can have portal access.

I deeply regret choosing this company for my fertility journey. I underwent several egg retrievals but received poor service and continual administrative confusion instead of support. Three years later, I still receive unexplained bills attributed to “system updates,” further demonstrating unreliable recordkeeping. Despite paying high storage fees, I now doubt the accuracy of their database. No one should worry whether their eggs and other critical information are being properly safeguarded and tracked. If you are considering this clinic, I strongly advise researching alternatives carefully before deciding.

If you have any other option, you should try that instead. It’s a lot of managing your own care and following up on things that are missed/not taken care of as promised. I’ve had issues verifying benefits, the nurse submitting orders with someone else’s demographics (several times), doctor not calling when she said she would, an employee that was not involved in the procedure walking in unannounced while I was getting a vaginal ultrasound, ineffective procedures, unprofessional staff, and honestly so much more.

I have used this clinic for fertility testing and planning for one month and highly recommend it. I had two virtual visits and three in-person diagnostic appointments, and every staff member was wonderful. From nurses and coordinators to ultrasound and lab staff and my doctor, everyone was respectful, kind, thoughtful, and understanding. Costs were clear from the first consultation, and I received financial updates whenever I had questions. The team responded promptly through the portal, usually within hours and always within 24 hours, even on weekends. The portal was very useful for tracking information. I was initially hesitant and overwhelmed, but now feel informed and confident about my fertility journey. Thank you, Kindbody ❤️

Words cannot express how grateful I am to Dr. Gilani and the entire team at Kindbody Wicker Park. From the moment I began my fertility journey, every nurse, ultrasound technician, and staff member made me feel cared for, supported, and truly understood. You spend a great deal of time at the clinic during this process, so having such a kind, compassionate, and professional team is essential. Dr. Gilani is truly a miracle worker. Her expertise, empathy, and dedication gave me tremendous hope and confidence throughout the process. The countless appointments, early mornings, and emotional ups and downs were much easier because of this incredible team. Thanks to them, I now have my first child, something I had always dreamed of. I will forever be grateful to Dr. Gilani and everyone at Kindbody Wicker Park for helping make this miracle possible.

Words can never express my gratitude to Dr. Jilani and her team. Dr. Jilani cared deeply for us throughout the process and provided excellent treatment recommendations. During my pregnancy, she was always available to answer questions. She will always be a very special person to me. She is passionate about her work and is the outstanding fertility doctor everyone hopes to find. I am so glad I had the opportunity to work with her! Thank you to Dr. Jilani and her team for their hard work and genuine care for patients!

Their billing and communication are terrible.

This clinic's billing practices are terrible. I once provided a semen sample in a cup, and two and a half years later they sent me a $300 bill. Dr. Alvarez also seemed bored while listening to our fertility history, and we eventually switched clinics. Thankfully, we now have a beautiful baby boy because of that other clinic. I do not feel this clinic helped us much on our fertility journey.

Words cannot express what this clinic means to my family. Our family of four began its infertility journey in 2020. Our son and daughter made every tear, injection, and prayer worthwhile. We traveled from Florida to Chicago for IVF specifically because of Dr. Jilani. She is absolutely one of the most knowledgeable and compassionate reproductive medicine specialists in the field! She is a treasure, and we will always be grateful to her.

I have been battling a billing dispute with Kindbody since 2022. They charged me with showing up to the West Loop location to have my eggs retrieved on 10/27/22 and a charge of $500. I NEVER WENT THROUGH WITH THE PROCEDURE. I never went to the West Loop location! I decided NOT to go through with the medical procedures after I received my ultra sound at the Wicker Park location! Fast forward to March of 2025 and the patient billing center STILL has my dispute “under review”! This is insane and I’m following up with the Better Business Bureau.

I have had billing issues since April 2022. Working with this company has been a painful experience. They lack transparency and communication, among many other shortcomings.

We are forever grateful for Kidnbody and especially our nurse, Rowan! She made the whole process seamless and relaxed!

I first went to FCI two years ago and do not recommend it. At the first meeting, I was told I had little chance and should consider donor eggs. My experience with Dr. Jeelani, Isela, and the Wicker Park team has been dramatically better. I now have three embryos. Compared with standardized treatment, you receive a personalized approach, and I am always in and out of cycle visits within 15–20 minutes. Dr. Jeelani is available by text or phone and is supportive.

Visit the Kindbody Reddit and see what a nightmare Kindbody is. Disorganized, ineffective, and dangerous. Dr. Louden may be one of the most incompetent doctors I have encountered. Stay away. They are in the business of making money, not providing care.

I started at this location in October 2022, when it was still Vios. I completed five cycles and one transfer, and my child was born in March 2024. We recently decided to return to try for a second child, and this has been the worst experience I have had with any company. First, I asked about retesting two embryos with low DNA content. When the time came, I was told the Kindbody portion would be covered 100% and I would only have to pay Progenesis. Now they want to charge me nearly $1,300 to test them. Then I received a list of tests and procedures to complete before starting. I did everything and submitted it to Kindbody. A few days before I was supposed to start, I received a message saying I needed more tests or could not proceed with the cycle. I had to beg my doctor to fit me in because the wait is usually several months. Even after I scheduled the appointment, three different people messaged me saying I needed to schedule it. On Wednesday, WIN Fertility called and said everything was covered 100%, including all my medications. So explain why I received a message and a document to sign on Friday saying I had to pay $900 or could not start. I had my baseline on Thursday, and my first monitoring appointment was Monday, and now you add fees at the last minute? I knew about part of it, but you want to charge a $500 cycle-monitoring fee and claim WIN does not cover it? WIN covers all medically necessary aspects of IVF. I am fairly certain they are either trying to bill me twice for something WIN already paid or never submitted it. I am tempted to cancel and find a better clinic. It has gone downhill since Kindbody took over.

Kindbody gave my husband and me the most attentive care. They never gave up on us and always offered the absolute best path, even when it was the hardest one.

I cannot recommend Kindbody enough. I am seeing Dr. Alvarez, who is brilliant. After three fertility doctors—one at Advanced Fertility who missed two of our appointments and two at FCI with serious ethical issues—coming here felt like landing on a cloud instead of navigating hell just to get anything done. The staff is friendly and helpful. Billing is clear and simple. I love how quickly they reply to messages instead of leaving me wondering whether anyone received my message, calling only to get a busy signal, and eventually giving up. Dr. Alvarez treats me like a person and listens to my concerns. If Dr. Alvarez suspects a problem, he examines me instead of pointing at me and diagnosing me with a serious health condition, as happened at FCI. Dr. Alvarez also remembers who I am. Overall, I feel cared for and respected here. That is the minimum standard for patient care, but with some fertility clinics, the bar seems to be underground. 12/10, very grateful I found this place.