Shady Grove Fertility à Fair Oaks, Virginie, États-Unis

We had an amazing experience with Dr. Gannon at Shady Grove Fertility in Fair Oaks. The care, expertise, and compassion I received from the team throughout my treatment exceeded my expectations. I would especially like to give a shout-out to my nurse, Sophie, who truly made a difference in our experience. She was there for us every step of the journey. She patiently answered countless questions, listened to our concerns, and guided us through every stage of the process. Her kindness, responsiveness, and encouragement provided tremendous comfort during a challenging time. We had the opportunity to transfer to a Shady Grove Fertility location much closer to our home, but we chose to remain at Fair Oaks, mainly because of Sophie. Knowing she would continue to be part of our care team gave us confidence and peace of mind throughout the process. We are incredibly grateful to the entire SGF Fair Oaks team!

I highly recommend Dr. Alexandra Gannon and her team. We tried to conceive naturally for years without success and eventually decided to visit SGF to learn more about IVF. Although I had heard that some people disliked the clinic's size and felt it was like a "factory," our experience was nothing like that. From our initial consultation with Dr. Gannon through our final graduation visit, we never felt like just a "number." Dr. Gannon genuinely cares about her patients, and this was evident in every conversation and interaction. She is highly skilled, and she made our experience at SGF so positive. Our nurse coordinator, Sophie, was also outstanding—always warm, gentle, and patient. She answered every one of my many questions. Our nurse, Tiffany, was wonderful as well—always positive, kind, and friendly. Here, they remember your name, know your story, and show a level of care that I have never experienced from any other doctor or nurse. Our IVF transfer was successful, and we graduated from SGF. I miss this core team so much. They do excellent work, and I am sincerely grateful to them. I strongly recommend seeing Dr. Gannon if you can—she is the best.

Dr. Gannon and Emily A. were tremendously helpful throughout the entire process. Infertility treatment is a painful roller coaster, but I truly felt that they were always there for us. They celebrated our victories, endured the heartbreak of our setbacks with us, and listened to my thoughts and advocated for me when the treatment plan needed to change. We are so excited for the next chapter of our lives, and none of it would have been possible without the two of them and the Shady Grove Fertility team.

SGF Fair Oaks turned my experience around. I had previously received care from a provider at the Leesburg office, and we were not a good fit. He went so far as to say, "What the hell are you doing?" regarding the more patient treatment plan my husband and I chose, which was fully covered by insurance and aligned with our personal beliefs. We were ready to leave SGF until I was connected with Julie Bobersky. She listened to me, our story, our hopes for the journey, and what we were and were not comfortable with. She personally selected Dr. Brad Swelstad for us at Fair Oaks, and it could not have been a better move. Dr. Swelstad was patient, compassionate, and sensitive to our goals and dreams for our family. He treated our preference for patience with care and offered support and statistics that helped us feel informed and empowered. 2 short months later, after a similarly simple, low-tech treatment plan that was fully covered, we learned that we were expecting. I share my story in the hope of encouraging others to hold fast to their beliefs and what feels comfortable. If you do not feel supported, hold your head high and advocate for yourself and your family. Not all providers are the same, and thankfully, this practice is large enough that you, too, can hopefully find the support and care you need. The Fair Oaks front desk, phlebotomy team, and NP ultrasound specialist were always kind, prompt, respectful, and smiling. The music in the waiting room is always on point!

I had a wonderful experience at the Fair Oaks location. Thank you to Dr. Gannon and her team—you made this miracle possible! Your kindness, patience, and attentive care made our dream come true, and we will always be grateful.

I am incredibly grateful to Shady Grove and modern medicine for helping me achieve my dream of becoming pregnant at 34 after years of infertility... Words cannot express my gratitude. Dr. Gannon, Phuong, Hillary, Megan, and the smiling, welcoming women at the front desk... Daniela, Leslie, and Brenda... It has been a long journey, but I know it will all be worth it when my baby arrives in November. I highly recommend Shady Grove. I never imagined I would reach this point after IVF, and I am so glad I did not give up. Thank you, Shady Grove!!!

This clinic does not deserve its 4.3 average rating. Here is why: 1. You will feel like just one of their many "patients." 2. Be aware that the doctor there is inexperienced and offers only two IVF protocols regardless of who you are. 3. After two failed IVF cycles, they will strongly recommend donor eggs. 4. You cannot even reach the on-call doctor when you have questions. Considering the enormous amount we all pay for IVF, I find this unreasonable. 5. New nurses lack supervision and sometimes give patients incorrect instructions.

I am incredibly grateful to the fertility clinic's excellent team for making my dream of pregnancy come true. From the beginning, the staff showed exceptional kindness, support, and professionalism at every step. Special thanks to Dr. Gannon, whose expertise, patience, and compassion made all the difference. I always felt heard, cared for, and in the best hands. The journey was not easy, but having such a dedicated team beside me meant everything. I will always be grateful for their help in reaching this beautiful milestone. 💕

Jennifer Falcon has been our financial coordinator since we joined Shady Grove in 2024. She helped us navigate insurance changes and is always willing to answer my many questions. We sincerely appreciate everything she has done and will continue to do for us.

The staff, nurses, and doctors were all wonderful. They patiently explained every step and were always available to answer my questions. Highly recommended! Special thanks to Dr. Gannon, nurse Sarah, and Candice for their help!

We first visited the Leesburg clinic about three years ago and had a terrible experience; my review is on that clinic's page. A friend later recommended Dr. Brown in Fair Oaks. About six months later, I had my first egg retrieval with her, but all the eggs stopped developing after three days. We felt devastated and hopeless, as though we were back at the beginning. Dr. Brown was retiring at the end of the year, and there was not enough time for another retrieval before she left. She said another doctor would be assigned in the new year. We tried again at the beginning of the year with our third doctor. Honestly, we had little hope, but the outcome was unexpectedly good. Dr. Swelstad and his team, including nurse Emily ❤️, were exceptional from beginning to end. From preparing for the second retrieval through the ultrasound after our successful transfer, they did everything possible to help us. I highly recommend them. Thank you for everything!!!

Ariana was very helpful and knowledgeable and answered all our questions. Thank you!

Words cannot fully express our gratitude to Nurse Sara Conron, Dr. Alexandra Gannon, and Candace Vite. They played essential roles throughout our IVF treatment at Shady Grove Fertility Fair Oaks. These three talented, kind women reassure anxious prospective parents every day, and their patience and empathy often made us want to hug them, hold their hands, or cry with relief. They repeatedly went above and beyond to support us at every step of this complex journey. We can hardly imagine how difficult it is to navigate insurance, approvals, authorizations, verification, and countless other obstacles and institutions. My husband and I faced many setbacks and struggled with the process's complexity, but these three women helped us remain optimistic. We honestly could not have reached this point without their guidance and daily support. Their kindness is unmatched, and we are deeply grateful for the time, attentive care, and exceptional service they provided, far beyond anything we had experienced before. If you are considering IVF, choose the SGF Fair Oaks team without hesitation. Their expertise is outstanding. It is difficult to imagine a stage of life that could inspire more gratitude. Few decisions are more important than having a child, and their unconditional, continuous support was our lifeboat through rough seas.

The fair oaks team is very helpful. I felt cared for and guided step by step in this challenging process. Jennifer from financial, has been a true guiding hand with everything, specifically the insurance details. Love all the staff and Dr Swelstad that makes it easy to speak to.

If I could, I would give Shady Grove-Fair Oaks 100 stars! The infertility journey is incredibly difficult and discouraging much of the time, but this clinic always greeted me with warm smiles at my early-morning appointments. They always remembered my name and treated me with great kindness. They consistently responded promptly to my questions through their website or by phone. I just “graduated” from the clinic yesterday, and I will always be grateful to everyone I met there. They were truly wonderful and helped us fulfill our dream of becoming mothers! The entire team is very kind, especially the front desk staff Lesley, Hillary, Meghan, and Jullie, as well as Dr. Gannon.

During our fertility journey, Dr. Gannon and her team created a safe, loving, and supportive environment. From knowing nothing at the beginning, through the most painful moments of our lives, to finally achieving pregnancy, they supported us warmly at every step. We had heard that many people hesitate about Shady Grove because they feel like just another number in the system, but our experience was completely different. We love our team and felt their encouragement every time we entered the clinic. I cannot imagine how we would have made it through this difficult journey without them.

The worst place! A complete scam! This is not a medical clinic but a predatory business model. After wasting more than $30,000 on multiple failed IVF cycles and overpriced medication, my advice is simple: run! This clinic operates like a profit-driven used-car dealership. They do not treat patients as patients; they exploit the desperation and grief driving you to empty your wallet. They profit specifically from your emotional pain and fear of infertility without showing any compassion. The truth behind the “care”: Manipulative sales: They exploit your desire for a family to sell expensive and unnecessary treatments. Questionable data: Do not trust their claimed success rates. Everything is carefully designed to keep the clinic's “business” profitable. Price gouging: Everything, from procedures to medication, is priced far above industry standards. The irony is that once we finally left this place and abandoned their “science,” a miracle happened—we conceived naturally. Do not let these people sell your hope back to you at a premium. Save your money, protect your sanity, and keep trying. Miracles do happen, but not because of the people in this building.

My heartfelt thanks to the Shady Grove Fertility – Fair Oaks team for the exceptional care and support they gave us. Dr. Swelstad was kind and thorough, clearly explaining every step and answering all our questions. Saimah was always responsive, supportive, and reassuring, while Jennifer made the financial side completely worry-free. I am also sincerely grateful to all the nurses and staff for their kindness and thoughtfulness. This journey was not easy, but the entire team made us feel supported and cared for, and they shared our genuine joy when we learned we were pregnant. Thank you for the beautiful and meaningful work you do.

First of all...everyone in our office is wonderful. But Caitlin B. deserves special recognition. She has always been an excellent nurse, especially when there was a problem scheduling my procedure at the Fairfax office. She went far above and beyond. I felt ignored and helpless, but she stepped in and advocated for me. She deserves everything good in the world and a five-million-dollar raise! 🩷🩷🩷

Jennifer in the financial department is one of the most thoughtful and dedicated people I have worked with in years. She is not only approachable but deeply empathetic, with impeccable communication skills. I could feel how much she cares about her clients, and I was very fortunate to have her help with all my insurance and benefits matters so I could receive the services I needed as quickly as possible. Words cannot express my gratitude to Jennifer, my star nurse Sophie, Hillary, Dr. Swelstad, and the entire Fair Oaks team. I am sorry to see some negative reviews because Shady Grove is, after all, a very large organization with many people involved in handling such a sensitive matter—but my own experience has been wonderful from the start!

Excellent care experience! Everyone at this clinic was attentive, knowledgeable, and made me feel at ease throughout. Nurse Megan was especially outstanding—she always responded quickly to my questions and explained everything very clearly. Highly recommended!

This clinic and Shady Grove as a whole are scammers. They use bait-and-switch marketing. We provided our insurance information before the appointment, and they told us the service was covered and quoted a price. When we arrived, however, they claimed a fertility exclusion meant the appointment was not covered, told us to self-pay, and charged a higher rate. I called my insurer, and no such exclusion existed; my plan actually covered fertility testing and all related services. I spent hours arguing with Shady Grove customer service before they finally submitted an insurance claim. They kept pushing us to self-pay rather than use insurance so they could charge more. The doctor was good, but they look for ways to keep insurance from covering services so they can collect more. Update: My insurance company approved the claim. This proves they lied in order to charge more.

Billing problems ruined an otherwise excellent care experience. I had a frozen embryo transfer (FET) in early August, and it still has not been billed correctly. I have repeatedly had to go back and forth between Shady Grove and my insurance company to learn the claim status. Shady Grove keeps telling me it is "under review" when it was actually denied two months ago, and they say they recently resubmitted the bill, though my insurer confirmed today that no new claim was filed. They had authorization for the procedure, so the claim should have been straightforward because the same codes were used. I feel passed between claims representatives, with no one taking ownership of the problem or treating it as important. I feel I must scrutinize every billing detail to ensure accuracy, which is extremely frustrating. I suspect the matter is less urgent to Shady Grove because if insurance does not pay, the patient will likely be responsible, which is very discouraging. I will update this review if the matter is resolved.

We had an amazing experience at Fair Oaks with Dr. Gannon! Thank you so much!!! After years of trying different methods without success, we had nearly lost hope. A friend suggested Shady Grove, and it worked on our first attempt! The team was very attentive and supportive. I am usually afraid of blood draws, but they adjusted the process so I would not faint, and everything went smoothly. The doctor and team explained the entire process in detail, answered all my questions, and continued to help throughout treatment. This made me feel very safe and reassured. I experienced some symptoms and felt overwhelmed, but the team was always there to answer my questions and provide guidance. We have now graduated from Shady Grove and are excited for the next stage. 😀 Thank you, Shady Grove Fair Oaks, Dr. Gannon, and her team!!!

Financial education specialist Candace Vite was immensely helpful throughout what can be a challenging and confusing process! She always responded quickly and was very kind. You can tell she genuinely cares about everyone she works with and truly wants to help. She went above and beyond to support me through this period. Candace, I am so grateful for your help! I also want to thank all the clinic staff! The front desk team, phlebotomists, my nurse Katelyn, ultrasound technician Julie, and Dr. Gannon were all excellent and guided my husband and me through the entire process with great care and attention. Thank you! :)

We tried for more than three years and had nearly given up hope when my new primary care physician recommended Shady Grove. Our experience was amazing. Everyone was exceptional, from our excellent medical team, including Dr. Browne and our nurse coordinator Megan, to the welcoming front desk staff and the clinicians who checked my vital signs and performed my tests. Every step of the journey was handled with thoughtfulness and care. We are incredibly grateful. Thank you all—you gave us the best Christmas gift! xoxo

Amazing clinic! Nurse Caitlin is wonderful and highly recommended! She made me feel welcome and very comfortable.

Hillary and Daniela were both incredibly helpful! I am very grateful for all the information they provided to help me understand the process and for their positive encouragement!

I have called Shady Grove Fertility in Fair Oaks several times with different questions, and Hillary and Daniela have been amazing every time they answered! They were patient, kind, and incredibly helpful in answering all my questions. I am nervous and excited about starting treatment, and they truly put me at ease. Their care and professionalism made a real difference. I am so grateful for their support!

The team at SGF Fair Oaks is always so kind and thoughtful. Supervisor Brenda stands out every time—not only is she professional, but she genuinely cares about every patient. She always takes time to listen, help, and make sure everything runs smoothly. It truly feels different to walk into a clinic that genuinely cares about its patients.

Shady Grove Fertility is the best clinic. Carolina patiently answered all my questions and was exceptionally kind and friendly to me, which I greatly appreciate. Brenda also always made sure I was satisfied with every visit and interaction! Carolina and Brenda, thank you so much for going above and beyond for me and the other patients!

If I could give this clinic zero stars, I would. TriCare no longer covers medical services at any Shady Grove clinic. I reported poor care to the patient care coordinator but received no response. To reach her, I had to interrupt her while she laughed on a phone video with two phlebotomists as I waited more than 45 minutes for a blood draw. Federal employees and military members—active duty, reserve, and veterans—no longer receive coverage, while Shady Grove’s fees have increased. Their doctors are cold, uncaring, and unresponsive. I was repeatedly called by other patients’ names, and my doctor misstated my medical history. He also complained that he had spent too much time with me—only 10 minutes after 5 failed cycles—because he was too busy. Their finance department openly violated HIPAA by refusing to provide medical records (PHI) until receiving advance out-of-pocket payment. Care was not individualized, and the care team did not adjust treatment based on current results. Moreover, my partner and I are federal employees. During the government shutdown, when we were unpaid, they denied us care and forced us to stop an IVF cycle already in progress. Please seek care elsewhere. This practice only cares about its bottom line. Its doctors have poor pregnancy outcomes because continuing to charge you when you do not reach your fertility goals is more profitable. They exploit patients, and the finance department often cancels cycles on Friday afternoons when weekend appointments are scheduled. Try these clinics: Columbia Fertility Associates, CCRM Associates, Dr. Rifka, Washington Fertility Center. Best wishes.

I sincerely thank Dr. Ganon and the medical team, especially my nurse Megan, for their guidance and support throughout my IVF cycle. Their professionalism and encouragement were invaluable. The staff at the Fair Oaks office, particularly the front desk, were always very helpful with scheduling and information, making this difficult journey smoother. I am deeply grateful for their attentive care and wish other couples the best on their IVF journeys.

Good environment

Very friendly staff and environment. We greatly appreciate Dr. Ganon’s support and guidance!

I want to leave a note of appreciation for Hillary at the Fair Oaks office. I called for information about services, and she was knowledgeable, answered my questions, and was very helpful in resolving my concerns. I greatly appreciated speaking with Hillary; she was cheerful and engaging.

I just called to schedule my first consultation, and the phone representative, Bria/Brea, was not very pleasant. A previous representative gave me different information, leaving me confused about the process. Rather than helping clarify it, she made me feel foolish. I hope the doctors are gentler.

We love Dr. Gannon. She has been wonderful so far, and we cannot wait to continue with SGF! The Fair Oaks clinic is smaller but still excellent. We usually see her at the Fairfax clinic, but we are happy to go wherever she is!

I just had my second child with help from the SGF Fair Oaks team, and both experiences were excellent. Infertility is difficult, but this team helped me stay very positive throughout IVF. When fertility treatment requires frequent appointments, friendly faces make a tremendous difference, especially on blood-test days—thank you to Hillary, who gets it right every time. If needed, I look forward to returning for a third child!

I always enjoy visiting my team at Fair Oaks! Hillary A. always has a smile, makes blood draws quick and painless, and even remembers which vein works best for me!

My experience at Shady Grove over the past few months has been excellent. Communication has been very smooth. Dr. Swelstad is wonderful and explained in detail everything we needed to know during our time at Shady Grove. Every woman at the front desk was warm and friendly :) I recommend Fairoaks 100%!

I have held this in for four months and finally need to let it all out. The only reason we endured it for so long was that we desperately wanted a child and kept trying to remain positive. After four months of treatment, however, all we had was frustration, emotional stress, and a great deal of wasted money. We chose this clinic only because of my insurance. Apart from the kind receptionists and ultrasound nurses, our experience at the Fair Oaks clinic was deeply disappointing. Most staff treated us like a burden, as though we were asking for favors rather than paying patients seeking help. This is difficult to say, but it must be said: one of the two phlebotomists, the taller one, was extremely rude, and based on my observations, her behavior appeared highly discriminatory. I do not say that lightly. I noticed that she treated people very differently. She never returned my greetings or responded when I thanked her and always maintained a cold attitude that made us feel we owed her something. I used to greet her with a smile but eventually realized she did not want our kindness. Yet she gave several other people special attention and was always enthusiastic with them. Once, she even disrupted our appointment time, made us wait more than an hour, and caused us to miss an important meeting without offering a single apology. She simply blamed someone else and maintained the same attitude. People say she is kind only to certain patients—the ones she chooses for 'special treatment.' The female doctor was almost never present. She acted more like an inaccessible celebrity than someone genuinely providing care. She did not listen or help and made us feel completely ignored. My assigned nurse handled only basic administrative work. Whenever I asked a question, she dismissed or minimized it. Once, I asked a straightforward question by phone, and the nurse simply laughed and said she did not know, as though I had asked something foolish. This was extremely unprofessional—if you do not know, you should ask the doctor or find out. It felt as though no one truly cared about us. Even the financial coordinator could not track our payments, causing our treatment to be placed on hold. After a great deal of effort, they finally told us it was just a 'technical issue.' If something goes wrong at this clinic, you are essentially on your own. They appear professional on the surface, but we never felt any real support. This was our first fertility clinic. After everything—the hope, heartbreak, and disappointment—we lost trust in it. The experience took an emotional, financial, and mental toll and was one of the hardest periods of our lives. Even so, we will not give up. We will continue our journey at another fertility clinic. I wish everyone going through this process good luck—please choose your clinic carefully.

I wish I could give them more stars! Everyone here was very kind and caring throughout my treatment. My nurse Mya promptly answered my countless questions! Dr. Swelstad is absolutely wonderful! Everyone at this practice made me feel special and exceptionally well cared for. Many thanks to Dr. Swelstad and his team! I highly recommend them!

The staff at Shady Grove’s Fair Oaks clinic are wonderful! They are always compassionate and responsive. Although treatment was long and difficult, they always helped me find the right direction and answered every patient question. Thanks to them, I am now expecting our second miracle baby! I have been with Shady Grove for five years, and they have consistently been excellent. Science is always advancing, and I appreciate that they remain at the forefront of new research. Dr. Browne is kind and knowledgeable. The front-desk staff are very friendly as soon as you enter, which I especially appreciate because patients there may be uncomfortable. My veins are difficult, but phlebotomists like Hilary have never had a problem! My nurse Adrienne is extremely helpful and can clarify all my information and answer every question. Thank you, Shady Grove!

Hello everyone! I do not usually write reviews, but I suddenly wanted to write one for Ariana E. I have piercings and tattoos, yet I am afraid of needles. I hate blood draws because they always hurt. Ariana E is incredibly gentle! My veins are small and often require several attempts, but Ariana always succeeds on the first try, without pain. Once she told me she was finished and I had not even realized she had inserted the needle. I never imagined I would be an SGF patient, but I am truly grateful you have her. She calms me and makes blood draws very easy. I usually develop large bruises on my arms, but that has never happened with Ariana. Ariana, thank you for taking such attentive care of your patients!