Reproductive Medicine Associates | Sound Fertility Care, États-Unis

It is hard to believe that after two and a half years, I am finally graduating from maternal care. I am profoundly grateful for the attentive care I received from the Sound Fertility team—Dr. Lin, Dr. Keller, Kelly, Taylor, and everyone involved in follow-up care and embryology. This journey brought small joys and major setbacks, but Dr. Lin and her team always made me feel that they genuinely had my best interests at heart and provided thoughtful guidance and treatment options along the way. I have now undergone multiple intrauterine inseminations (IUI), egg retrievals, and embryo transfers, so I tell all my friends considering IVF to prepare themselves emotionally: the experience can sometimes transform you physically and mentally. Having a medical team you can trust helps you trust the process, and I feel incredibly fortunate. I found Sound Fertility through Google reviews several years ago and will always be grateful for that life-changing decision. Thank you, Sound Fertility!

After trying several fertility clinics, we can confidently say that Reproductive Medicine Associates | Sound Fertility Care provided the best experience we could have hoped for. Dr. Lin and the entire team delivered exceptional care from the beginning. The nurses were knowledgeable, attentive, compassionate, and professional. They always answered every question patiently and responded quickly in urgent situations, which gave us tremendous peace of mind throughout the process. Fertility treatment can be an emotional journey, but this team made us feel supported at every step. Thanks to their expertise and dedication, we are now expecting our daughter and could not be more grateful. We cannot wait to meet her! Thank you to Dr. Lin and the entire staff for helping us fulfill our dream of building a family. We will always be grateful and highly recommend this clinic to anyone seeking exceptional fertility care.

The staff had a cold attitude. The doctor was late for the first appointment, does not bill insurance companies, and does not attempt to collect insurance fees. Bills are sent to both partners, but insurance claims are not filed for both partners simultaneously. A terrible clinic.

I highly recommend RMA! My husband and I are very grateful to Dr. Lin, Paulinna, Claudia, and the RMA Seattle and Bellevue teams for the excellent care they provided during multiple egg retrievals and embryo transfers. Throughout our challenging fertility journey, they gave us attentive care, expert guidance, and dependable support. When I had an adverse reaction to ovarian stimulation medication, they made sure my needs were addressed. Even after I was discharged, they remained willing to provide care when I developed an unexpected illness. We look forward to returning to RMA for our next embryo transfer.

I was very disappointed with my experience at this clinic and cannot recommend it, especially for patients with complex conditions. My situation was complex, and after two ovarian stimulation cycles recommended by Dr. Lin, I felt the clinic conducted no follow-up or investigation and offered no explanation for why they failed or how the treatment plan might be improved. Communication was the biggest problem. My coordinator repeatedly failed to respond, often taking days or even weeks, including during critical periods when I was taking medication. The clinic also seemed to prioritize its internal egg retrieval schedule over patients' natural cycles. If your timing did not fit their schedule, they stopped treatment regardless of how much medication you had already taken. It was a frustrating and disappointing experience.

My wife and I had an excellent experience with Dr. Lin at RMA and want to share our story in hopes of helping others seeking fertility treatment with both expertise and compassion. We drove more than 200 miles for every appointment, but every mile was worthwhile. The distance required commitment, but from our first visit, we knew we had found the right place and a doctor we could trust. Dr. Lin not only has extensive clinical experience but also a calm, reliable manner that made us feel supported through a fertility journey that can often be overwhelming and uncertain. We are currently expecting our second child, and both pregnancies were made possible by Dr. Lin's careful treatment and guidance. That alone speaks to her expertise and diligence. Even more impressive, however, is how she and the RMA team consistently treat each patient as an individual rather than a case. At every stage, we felt heard, respected, and genuinely cared for. For those traveling from far away, the travel, scheduling, and logistics are real challenges, but the results and care we received made it all worthwhile. We would make the same choice again without hesitation and are deeply grateful for the role Dr. Lin and RMA have played in growing our family.

Words cannot express how grateful I am to Dr. Lin and the entire RMA team. I did extensive research before choosing her clinic, and I am so glad I chose Dr. Lin. She is not only knowledgeable and highly skilled but also compassionate, understanding, and genuinely caring. From the beginning, I felt that Dr. Lin cared about me. She patiently answered my questions without judgment. She listened carefully and made me feel comfortable asking questions or sharing concerns at any time. Throughout treatment, I always felt seen, heard, and supported. The entire medical team was also very responsive and attentive, which was extremely important to me. They consistently offered support and assistance, making everything easier and more reassuring. I am very pleased with the outcome and highly recommend Dr. Lin and the RMA team.

Dr. Lin is wonderful, and Taylor is excellent. This rating is entirely because of the finance and billing team: 1) they are extremely inefficient; 2) they consistently provide inaccurate figures and never acknowledge their mistakes; and 3) there is no transparency. If I transfer from RMA to another provider, it will be entirely because of the billing team.

I am sharing my experience at RMA because it truly changed my fertility journey. I had a wonderful experience working with Dr. Lin and Dr. Keller. I initially underwent IVF at another clinic (SRM) to preserve my eggs, but both cycles failed. Unfortunately, they did not give me a clear explanation or suggest any improvements for future cycles. I felt that my concerns were not fully addressed and that there was no clear follow-up plan. Later, on my OB-GYN's recommendation, I came to RMA to see Dr. Lin. I cannot say enough good things about her. From the beginning, she was dedicated and thoughtful. She explored every possible way to optimize my treatment while remaining realistic and transparent about the expected results. I felt heard, supported, and confident in the treatment plan we developed together. Since transferring to RMA, I have successfully completed two IVF cycles. I am very grateful to Dr. Lin and Dr. Keller. They are excellent physicians, and I highly recommend this clinic.

If you are considering IVF treatment, be very cautious. My experience at RMA Seattle was terrible. Communication was extremely difficult, scheduling required dozens of calls, and my medical concerns were ignored. The Seattle manager’s behavior was most concerning. She never disclosed her name, defended an inexperienced front desk employee who did not understand patient needs, and then unilaterally called to cancel my appointment. She contacted my doctor directly without my consent, crossing a professional boundary. This conduct should be audited at the franchise level. When I later requested my records, I found that the report had no physician signature because their baseline data were not based on a physician’s clinical assessment. It also contained a bizarre internal warning: “Patient: Warning—Do Not Schedule.” The Seattle manager is out of control. This raised serious concerns about their administrative practices, handling of patient feedback, and potential discrimination. Ultimately, I chose another provider to ensure the safety and continuity of my IVF treatment.

At our first appointment, a picture suddenly fell off the wall and hit my husband in the head, leaving a bump for several days. We should have realized then how bad this clinic was. Communication is extremely poor. They repeatedly told me a patient coordinator would contact me, but no one ever did. We consulted five clinics, and RMA had by far the worst communication. Do not go here! They do not understand how valuable every week is during this process. Worse, 5.5 weeks after our last appointment, my husband and I took time off work for a follow-up, only to be told that RMA did not want to accept us as patients because of our prior health issues. We did not need to take time off work to receive that answer. When scheduling, I repeatedly emphasized that we only wanted to know whether we qualified for treatment—yet we waited another week and a half and had to miss work just to be rejected. Our experience with Pinnacle Fertility was much better.

I am writing on behalf of my sister to warn other women considering egg freezing at RMA Seattle. My sister is a healthy 30-year-old woman with no underlying conditions, yet her egg-freezing cycle at RMA failed completely, apparently because of underdosing and inadequate medical oversight. I previously froze my own eggs at another clinic, and the difference in the level of care was shocking. Dosing issue: RMA prescribed only 25 IU of Gonal-f daily. By comparison, my standard protocol was 300 IU daily, split into two 150 IU doses. This enormous difference appears to have caused her complete lack of response. Lack of monitoring: By stimulation day 10, RMA had brought her in for monitoring only twice. At my clinic, I had already undergone four ultrasounds and blood draws by day 10 so doses could be adjusted in real time. Because RMA did not monitor her adequately, they did not realize she was not responding until it was too late. No access to a physician: Most upsettingly, she never saw a doctor. When we realized on day 11 that she had only one egg and the entire cycle might be canceled, we asked to speak with a physician. The earliest option offered was a video call one week later—useless in a time-sensitive cycle. My sister injected medication for 11 consecutive days with no benefit and only risk because this clinic failed to monitor and medicate her properly. We are now contacting other clinics (POMA/SRM/PNWF), hoping to salvage the situation. Please do your research before choosing RMA Seattle.

My egg-freezing cycle at RMA Seattle was extremely disappointing. I am 30, with a high AMH and follicle count, but by stimulation day 11, only one dominant follicle remained and all the others were immature. Monitoring was sparse even late in the cycle, with labs every 3-4 days. Medication doses stayed low except for one small increase, and despite the poor response, adjustments were minimal. I was taking 25 IU of Gonal-f, later increased to 37.5 IU, and 75 IU of Menopur. Given how my cycle was progressing, I felt these doses were inadequate. Most concerning was the limited physician involvement. I never spoke with Dr. Lin during the entire cycle. When I asked to discuss the disappointing results, she said she was too busy and would not be available until the following week, while Dr. Paulina was away. Being unable to reach a doctor during an active, failing cycle felt terrible. Egg freezing is not trivial—it is expensive, time-sensitive, and physically and emotionally exhausting. I chose this clinic based on its reviews and expected closer oversight, more responsive care, and direct access to my doctor. Instead, the experience felt rushed, poorly supervised, and impersonal. On a positive note, the nurses and my coordinator were kind, and I am now somewhat less afraid of needles.

Overall, I found the quality of care average, but I had real problems with my treatment plan and coordination. I raised them directly with Dr. Lin. She apologized and offered a partial refund because of my dissatisfaction and the coordination details that were missed. I spent hours traveling between home and Bellevue Hospital searching for the medications I needed and ultimately had to miss work because of their specific timing. This happened because their coordinator did not know which medications, doses, and timing I needed. She offered compensation for some of my lost time and effort, but I have received nothing. For months, the clinic has repeatedly brushed me off. I find this very unprofessional. Offering compensation to resolve a problem and then lying to retain me as a patient is not good business. I will not return.

This review is long overdue. I completed my first cycle and transfer in late 2022, and it was very successful—our baby turns two this week!

Unfortunately, I cannot give more than five stars. This review is for Brittany Warker. I called today to ask how to begin my IVF journey, and words cannot express how warm, kind, knowledgeable, and helpful Brittany was. She spent considerable time discussing billing and answering my many questions, making me feel extremely comfortable starting IVF. I never felt rushed or dismissed; she listened and cared. Fertility issues can be emotional, and people like Brittany are angels who reduce stress and add light and joy to the process. Thank you for your guidance and for putting your heart into your work! Sincerely, Eliza Schultz 😊

RMA is the best fertility clinic in the greater Seattle area. Many of my friends now choose RMA for IVF instead of other clinics and are very satisfied. Dr. Lin, Dr. Taylor, and Dr. Kala cared for us attentively and genuinely care. The entire IVF and embryo-transfer process was very smooth. Communicating with the team through the app and on-call phone line was very convenient. Note 1: The Seattle and Bellevue care teams are essentially the same. Note 2: You will be asked to pay a refundable deposit, but the billing department may forget to refund it. Our experience with billing was not very good, but we had little interaction with them, so it was manageable.

With Dr. Lin and her team, I had a very positive egg-freezing experience. From the initial consultation through injections, retrieval, and post-retrieval care, I felt well cared for. I completed most morning monitoring, including blood tests and ultrasounds, at the Seattle office, which was convenient and efficient. The retrieval itself took place at the Bellevue office, a larger clinic with a fully equipped operating room. The clinic portal was very useful for reviewing medication instructions, appointment times, test results, and documents. Email or text alerts would improve it, as I had to log in frequently to check. My retrieval in Bellevue went very smoothly. The doctors and nurses helped me feel comfortable, and the procedure was completed quickly. Recovery was somewhat difficult, but the team was attentive, reassured me, and ensured everything was going well. After the procedure, however, I realized I had considerable medication left. Partly this was because I refilled medication and they added more than requested, but I received no instructions at all for two medications. Insurance covered all my costs, so it did not matter financially, but I would have been more concerned if I had paid out of pocket. I would still recommend this approach to anyone considering egg freezing.

RMA’s Seattle/Bellevue clinic is an excellent choice for prospective parents. My experience was smooth and reassuring, and every staff member was kind, understanding, and helpful. They scheduled appointments around my work. The Artemis app was very useful, with fast communication, daily medication reminders, and immediate answers to questions or concerns, even on weekends. I never felt alone or left without answers. The entire team works tirelessly to help make your greatest dream come true. I highly recommend this clinic. Thank you.

Ask detailed billing questions so you are not blindsided later.

This review applies only to the scheduling coordinator who books consultations. I called at 8:37 this morning. The woman answered only with ‘Hello?’ and made me wonder whether I had the right number. She appeared to be working remotely from home. She was extremely rude and would not let me schedule because I had only my insurance card, not my partner’s. Every personal question came with an attitude. When she asked whether I had his card, I said no because I had not prepared it. I asked why my card was insufficient or whether I could pay out of pocket, but she kept saying ‘No!’ She told me to call back with the card and hung up without explaining why his card was needed or asking whether I had other questions. The lack of compassion and respect was enough to make me reconsider becoming an RMA patient, even though I really wanted to see Dr. Lin. I did not catch her name because she hung up. I only know she was from India. I hope these recorded calls are reviewed, because if this is how you want your business represented, no thank you.

This was the worst medical experience I have ever had. I advise everyone to avoid this clinic. What should have been a hopeful, attentive treatment process became heartbreaking. A terrible place.

2025 update: We did another transfer in 2023 and welcomed our baby girl. Our family is finally complete, all thanks to Dr. Lin and her team. Choosing her for our care was one of the best decisions I have ever made. Thank you for supporting us throughout and changing our lives. 💜 In 2019, Dr. Lin and her team gave us the greatest gift, our daughter. During a very difficult time, they made us feel cared for and informed about our options. Throughout our IVF cycle, they were kind, attentive, and helpful. They are a special group of people, and we will always be grateful for everything they did for our family.

Working with Dr. Lin was completely different from my experiences at previous fertility clinics. Her attention to detail, caring manner, and dedication to finding the treatment best suited to me were unmatched. I felt supported from start to finish. Although the process was not easy, I felt like a person rather than a number at every step. After becoming pregnant with Dr. Lin's help, we are now looking for an OB-GYN, and I am certain we will choose her again if we want more children in the future. The RMA staff were very helpful in answering our questions, appointments were convenient, and I felt that the quality of treatment exceeded my expectations.

I used them for remote monitoring for another RMA clinic. It took them more than a week to send the results, and they would not discuss the ultrasound findings with me at all, even though I paid $700 in cash that day. I called daily and left messages in multiple voicemail boxes. A month later, they tried to send me an additional $300 bill. This made me wonder whether the entire procedure cost $300 or they were trying to take another $300. The bill was highly questionable, and I felt like a number to them rather than a real person with a frightening medical condition.

Dr. Kat Lin is absolutely one of the best doctors I have ever worked with. I transferred to her from RMA Northern California, and the entire process was very smooth and supportive. From the beginning, Dr. Lin stood out through her attention to detail, deep expertise, and genuine care. She takes the time to understand your unique circumstances and explains every step of treatment clearly, with empathy and care. What impressed me most was her instinct to help—you can feel that she is genuinely invested in your success and well-being. She never makes you feel rushed or dismissed; she treats you as a person, not a case.

Nearly every interaction was exhausting. I am a queer single parent undergoing IVF treatment. Although Kathleen Lin has a good bedside manner, that is essentially the only positive thing I can say about the experience. Every professional misgendered me, and scheduling, coordination, and communication of information and expectations were a complete mess. Management of my medication procurement was terrible. They said everything would be covered by insurance and gave me samples to begin my IVF cycle to 'get me through the first few days' until the prescription was approved. Then they failed to follow up on the approval and were extremely slow to respond after I took over coordinating among the pharmacy, my insurance company, and RMA. Because of the medication shortage, I nearly had to restart my cycle. In addition, there was extensive confusion about known, directed, and intimate partner donors, and they made many assumptions about my gender and sexual orientation and about my known donor's gender, sexual orientation, and marital status. This also led my known donor to undergo a series of unnecessary tests at RMA that actually had to be performed at a sperm bank. Fortunately, they refunded the cost because it was their error. Ultimately, I am still disputing the matter between them and the insurance company. My insurer says there is no record of my payment to RMA, so I cannot prove I met my deductible. Honestly, I have had enough. No embryos implanted successfully during this round, and I am considering going out of network to avoid another headache.