Brown Fertility - Winter Garden, États-Unis

If I could give 20 stars, I would! I struggled with infertility for more than eight years, and now I can proudly say that my dream of becoming a mother is coming true, all thanks to this incredible team of nurses, medical assistants, and doctors. I could not be more satisfied or happier. Today, I am six weeks pregnant after just one fresh IVF cycle. Thank you from the bottom of my heart—especially Llancy, Faith, Dr. Brown, and Dr. Casella. It was a stressful time filled with uncertainty, but they made everything feel so easy. Thank you for giving me such a wonderful experience!

I would not choose this clinic. They require genetic testing ($700) before any fertility treatment, which is ridiculous. I would understand testing for IVF or a problem such as recurrent miscarriage, but I felt they were more interested in making money than helping me. I previously received fertility treatment in another state and conceived my first child because I was not ovulating, and the care felt like a five-star hotel. This clinic was completely different. The clinic staff were pleasant, but when scheduling I selected Winter Garden because it was near my home. When I arrived in Winter Garden, guess what? They had scheduled me in Orlando. Fortunately, I could have a telehealth appointment. Overall, it was nothing like I expected. If not for the genetic testing requirement, I might still have chosen this clinic. Genetic testing should be optional, not mandatory. Most people either pay for fertility treatment themselves or have insurance that does not cover it. This requirement only adds to the burden.

My husband and I had an excellent experience at Brown Fertility’s Winter Garden location. From the beginning, we received caring, attentive, and highly professional service. Without question, the most memorable part of the process was embryologist Vinicius. His patience, dedication, and exceptional expertise far exceeded our expectations. He carefully explained every step and helped us feel reassured and supported throughout. His professionalism and genuine care were remarkable. Dr. Ross also provided exceptional medical care and contributed greatly to our positive experience. We are extremely grateful and satisfied—it was a perfect experience. We highly recommend Brown Fertility to prospective parents seeking excellent medical care and compassionate service.

Terrible experience. The place was dark and frightening. I would not recommend it to anyone. The staff had no sense of service.

Years ago, after struggling to conceive my first child, I sought help from Brown Fertility. After several attempts and our first intrauterine insemination (IUI), I became pregnant with my lovely daughter Haila, who is now almost 10. That experience alone earned my lifelong gratitude. While building our family, I was diagnosed with breast cancer. During that extremely difficult time, my doctors advised me to return to Brown Fertility to freeze embryos because I was getting older and the future was uncertain. At age 40, the team retrieved 15 eggs, 12 of which developed into embryos—a remarkable result that gave me great hope during my darkest period. Two and a half years later, we transferred two embryos through in vitro fertilization (IVF). One implanted, and I now have my second lovely daughter, Maria. Brown Fertility gave me two miracles. Throughout my journey—from infertility and cancer treatment to embryo freezing and IVF—every step was handled with professionalism, expertise, compassion, and attentive care. I highly recommend them. They truly changed my life.

After three years of treatment and four failed IVF cycles, I feel compelled to speak about serious issues at this fertility clinic that urgently need management's attention. Despite repeated failures, my doctor did not proactively recommend additional testing or any meaningful adjustment to my treatment plan. Instead, the same process was repeated without explanation. After each failure, there was no automatic follow-up call to discuss alternatives, reassess the plan, or have an honest conversation about whether treatment should continue. The clinic's default response seemed to be: proceed to the next cycle and keep paying. If you want to understand why a cycle failed or what else can be done, you must pay $175 for a follow-up visit—and even then, the visit feels rushed and depends heavily on whether the patient asks the right questions. Only after multiple failures and repeated pleas to “look deeper” did my doctor finally recommend further testing, which led to an endometrial biopsy and polyp removal. This raises a deeply troubling question: why was this not investigated sooner? Throughout treatment, I was repeatedly told that my lab results and ultrasounds were “excellent” and that my “reproductive organs were perfect.” Yet when more thorough testing was finally done, problems were found. Being told everything looked perfect while treatment failed again and again was not reassuring; it was misleading. The lack of empathy, rushed appointments, and cold, transactional approach are impossible to ignore. Patients are treated like numbers and dollar signs rather than people experiencing infertility, grief, and hope. Over the years, I invested trust, time, emotion, and tens of thousands of dollars, only to end up physically and emotionally exhausted, still without answers and financially strained. Fertility care requires curiosity, compassion, and accountability—not a one-size-fits-all process and pay-per-visit model. I hope leadership takes this feedback seriously, because no patient should have to struggle this hard to receive thoughtful, individualized care.

Avoid Brown Fertility if you do not want the anxiety and stress of frequent staff mistakes, bills far above estimates, an aggressive billing department that blocks appointments and medication until every balance is paid, practices that appear unsanitary, and doctors who do not remember you and rudely rush every visit. The only benefit was becoming pregnant with one of the two embryos they transferred, an outcome I believe I could have achieved elsewhere without these problems. *I had already created embryos elsewhere; they only agreed to perform a frozen embryo transfer (FET). I then waited nearly a year amid repeated problems. Billing charged twice the estimate because they thought I needed surgery, then blocked further treatment or appointments until I prepaid everything, with no payment plan. When I prepared to pay, they first disclosed an additional cycle fee that also had to be paid before another appointment or medication, after I had already paid an anesthesiologist fee that insurance did not cover. At a postoperative visit, the same doctor asked, “Did I perform your surgery?” and asked questions that should have been in my chart. ReproTech later said Brown had made an error in the embryo-shipping documents. On transfer day, the doctor was visibly irritable with staff. The embryologist read the embryo's name incorrectly and had to verify that it was mine while the doctor grew annoyed by the delay. The post-transfer document describing the embryo and grade was also wrong. Insurance later said Brown had overcharged beyond the contracted amount. We learned they often billed us before insurance processed claims. I had to mediate among staff, billing, insurance, and storage while my doctor repeatedly seemed to forget me and rushed care, all during the stress of infertility and time pressure to have a child. I also had serious hygiene concerns. A condom was always left on the transvaginal ultrasound probe in the dim examination room, exposed to the air, and other rooms were the same. I saw a technician remove one after my examination, quickly wipe the probe, and apply a new one for the next patient. Every other clinic I visited had a disinfection machine in the room. I do not trust a simple wipe or leaving a condom exposed to air, breathing, coughing, or talking. The lack of a medical plastic cover may also make some patients uncomfortable. Overall, I am glad to be pregnant, but I wish I had chosen differently. I have already selected another clinic for my next frozen embryo transfer (FET).

I sincerely thank Brittany V. in finance for her continued support and communication. She thoroughly understands the process and patients' needs. When other departments provided conflicting information, Brittany ensured every detail was accurate. She is a valuable asset to the Brown Fertility team. Many other departments did not meet my expectations, but Brittany was attentive and highly professional. Other departments should follow her example by respecting patients, showing compassion, and fully understanding the process.

My husband and I had a deeply disappointing and stressful experience with Dr. Cabrera and the Brown Fertility team at the Winter Garden office. During the initial consultation, Dr. Cabrera's manner was discouraging. I understand that at 39 my chances of natural conception are lower, but he presented the information very negatively. My husband felt his approach resembled a sales pitch rather than professional medical guidance, but because we desperately wanted a family, we continued. Soon afterward, my husband went to the clinic for a deposit appointment and found a reality show filming people in the waiting room without permission. After he raised the issue, he was told a manager would speak with him. Twenty minutes later, the manager apologized and promised the service would be free because of the incident. Despite that promise, we were billed. My husband called three times and spoke with both the billing manager and Dr. Samuel Brown. Each time they promised to remove the charge, yet bills kept coming. Six months later, we received a collection notice for a service they had explicitly promised would be free because of their error. Infertility treatment is already emotionally stressful, and this made it worse. We ultimately transferred to another fertility clinic and conceived naturally before Brown Fertility offered any follow-up or resolution. They took no responsibility for the unauthorized filming, kept none of their promises, and did not address the stress caused during an already vulnerable time. Please choose another clinic.

This organization is terrible. You authorize them to complete appointment details and forms, but they repeatedly enter them incorrectly. Before the appointment, they send an online form you cannot access because your name is wrong, so you cannot even review the contract. After about ten emails and calls, they finally correct the information. You then decide not to accept the contract or use their services, but they send a letter saying you must pay because you canceled too late. Train your staff to respect clients and enter information correctly so people can review details and contract terms before deciding whether to use your services. I would never recommend this disgusting organization.

The entire staff at Brown Fertility did an amazing job! Our little angel, Amery Patel, turns 3 on January 22, and we could not be happier. We love everything and everyone at Brown Fertility. We highly recommend Brown Fertility.

I met Dr. Gomez, who helped bring my miracle baby into the world after many failed attempts. Patience is never easy during infertility, but a doctor who gives you hope also gives you the strength to endure difficult moments and believe better days will come. I will always be grateful to him for helping me find my precious daughter!

I am an uninsured teacher paying out of pocket. I have paid Brown Fertility over $1000 without ever seeing a doctor. My boyfriend and I had a consultation, bloodwork, and genetic testing. They told me the genetic testing was free… all lies. Only after testing did I learn we each owed another $350, plus $150 each for bloodwork and $300 for the initial video consultation, which was not even with the doctor. They clearly try every way possible to extract money from self-pay patients until we give up completely. I feel terrible for women with fertility issues who go to a place like this—it left me emotionally devastated and financially strained, with no hope of pregnancy… and that $1000 did not include any medication. It was only for consultations, without a single word from a doctor. Thank you, Brown Fertility, for doing nothing. Do not go to this clinic.

The nursing care was terrible. I had my egg retrieval nine days ago. Throughout the process, they said everything was going well and looked great. Yesterday, I discovered that another doctor, not my doctor, prescribed my medication. My doctor had no idea what was happening. Another doctor also performed the retrieval, and I never even saw his face because he did not come in before the procedure. I spent all my money on medication and clinic fees. They retrieved only 3 eggs, although they said there were 11. So far, no one has told me what happened during the procedure. I requested my medical records, including the ultrasound results, but they still have not sent the ultrasound results. The nurses went on vacation in the middle of my cycle without even informing me. If they do not act, I will hire a lawyer.

Thank you, Brown Fertility, for beginning our journey to parenthood. We faced setbacks, but you always supported us. Thanks to you, our family is complete. We welcomed our son in 2023-5 and our daughter in 2025-8. Thank you for caring for us.

I was here for a long time! It felt like I went to the clinic almost every other day. They supported me through life's highs and lows. Now, thanks to them, I have two children, and I am very grateful. Lisbeth and Dr. Cabrera—thank you.

This place does not care about you, only your money. There are no clear instructions, guidance, or communication. They did poor work, charged an enormous $5,000 bill for simple laboratory orders, and blamed me. When I asked questions, the doctor told me not to ask and simply trust the process. This is a terrible experience for someone at a low point in life who wants a child.

Terrible. Staff took 40 minutes just to collect my specimen bag and check my blood pressure. The administrators and doctors are appalling, unethically overbooking patients to make money.

Heather and the rest of the Winter Garden office team are amazing! They were kind, supportive, and reassuring throughout our IVF journey.

I would give this company zero stars if I could. First, the nurses and Dr. Christie are wonderful. They are kind and lovely; on a five-star scale, I would give them ten. The other doctors are terrible. I completed 5 IUIs and 2 embryo transfers here, all unsuccessful. That is not necessarily their fault, but my only diagnosis is PCOS. The doctors do not remember you. My last appointment with my assigned doctor was terrible, even though we had seen him for a year. He entered the room and asked whether we had met before. He was not joking. A year earlier, during my IVF intake, this doctor told me to discuss stopping antidepressants with my primary care doctor, then added, “I hope you don't jump off a bridge.” That comment was completely unnecessary. You can never reach a nurse by phone, and they do not call back. They communicate poorly about prices and paperwork. Office waits can exceed an hour, as can telephone waits. If I can offer any advice, choose another company and spare yourself the pain and stress.

Browns Fertility is wonderful! IVF nurse Heather is amazing. Whenever you need help, she is available and does everything possible to answer any questions. This clinic will not disappoint you. They are like a light in the darkness.

Brown fertility has shown great compassion throughout my experience. I'm still pending results so I'm leaving this review regardless of the outcome. Heather has been my navigator through the majority of this process and at this point I consider her a friend. When I came in for the transfer I hugged her so hard, I thought I broke her in half! I would highly recommend this facility to anyone! All of the staff members, I literally mean every single one of them, has been respectful, polite, kind and caring throughout this entire process. Process. It's a very fragile state to be in and it's wonderful to have such compassionate people working towards the same goal!

There are too many problems with Brown Fertility. First, a doctor speaks with you and seems to create a good plan—three intrauterine insemination (IUI) trials. Then they lost my wife's and my blood samples four times through Quest. They also never told us that, given her age and bloodwork, IUI had only a 2-4% chance of resulting in pregnancy. We never saw the doctor again; only nurses performed ultrasounds, without even explaining the results. It felt like a money-making factory: perform three IUI cycles, and if they do not work, collect money for in vitro fertilization (IVF). No thanks. We stopped after two cycles, and my wife never wanted to return. We live near Brown Fertility in WG, but they never had availability, so we had to go to the Orlando clinic at 7 a.m. Why open a local clinic at all? We are now trying Shady Grove Fertility, and from the first appointment we learned the entire process, the available treatments, their differences, and success rates—information we had never been given before. It is incredible...

Bryttani V., financial counselor, and Heather K., RN, were extremely helpful throughout the process. Bryttani keeps you on track to meet your goals, while Heather answers your questions before you even realize you have them. I greatly appreciate their professionalism and knowledge!

Carmen is the best receptionist and staff member at this facility. She resolved an important issue quickly and efficiently. Thank you again, Carmen!

A Heartfelt Thank You to Jimeylie – Our IVF Coordinator My husband and I began our fertility journey in January 2024, filled with hope and uncertainty. Over the course of several months, we went through three IUI attempts—unfortunately, all unsuccessful. It was during this emotional rollercoaster that Jimeylie gently introduced the idea of IVF to us. At first, I was hesitant and unsure, but we decided to schedule an appointment with her to learn more. From the moment we sat down with Jimeylie, everything changed. She walked us through the entire IVF process with incredible clarity, compassion, and attention to every detail. Her patience, knowledge, and unwavering support helped us feel confident and informed every step of the way. She stood beside us not just professionally, but with a kindness that made all the difference. This journey is not easy—it can be mentally and physically draining—but having someone like Jimeylie by our side made it just a little bit easier to bear. In November 2024, we did our first (and only) embryo transfer. And today, we are holding our little miracle in our arms. 💝 Dreams do come true. For some, the path may be longer or more difficult, but the journey is absolutely worth it. We want to extend a heartfelt thank you to every nurse and doctor who supported us along the way. And a special shout-out to Carmen as well—thank you for your kindness and care. We are forever grateful. Because of you, we have our little family.

Everyone was very nice, and everything was clear and professional.

We are so grateful that we chose Brown Fertility to be part of our story. Dr. Gomez is the best! You supported us every step of the way and showed great compassion and patience. In April 2024, we were blessed with an adorable baby boy.

I had high expectations when I first visited this fertility clinic, but unfortunately the experience was disappointing. Fertility is highly sensitive and requires care, understanding, and clear communication, all of which I felt were lacking. They do not take time to sit with you and explain things clearly. I often left more confused than when I arrived. Empathy and proper communication are essential when dealing with something as emotional and complex as fertility, but they did not seem to be priorities here. Although the staff were polite, the overall experience left me unsupported and uncertain about the next steps. I hope they improve their approach to patient care and communication.

I recently underwent IVF at Brown Fertility in Winter Garden and highly recommend them. From the moment we entered, the staff were welcoming and supportive. Their joy and passion for their work were contagious. The nursing and administrative teams made every visit comfortable and stress-free, always answering questions and reassuring us. Special thanks to Jessica Gonzalez for her tireless work and support throughout. Dr. Gomez was wonderful. His knowledge and expertise in fertility treatment truly stood out. He explained every step and created a plan tailored perfectly to us. Thanks to this excellent care, we are thrilled to welcome twins next year. We could not have done it without Brown Fertility’s dedicated team. If you are considering fertility treatment, I strongly recommend this clinic. You will be in excellent hands!

Main issues: 1. Lack of clinical tact. I underwent an HSG. As soon as it was completed, while I was still lying there, I was told my tubes were blocked and IVF was my only option. The news was delivered in one quick, casual sentence, as though the doctor were giving a weather update. He saw my confusion and eventually realized he needed to slow down and explain from the beginning. On my way out, he gave me a document about the diagnosis and said I would receive a call to schedule laparoscopy. Neither he nor his staff ever followed up. Zero empathy. 2. Poor customer service. I felt like just another number. I could not work directly with the front desk and had to call the corporate line. Half the time, my requests were not addressed, so I had to call again. 3. Medical records. To receive records, you must complete a form and email it back, which is fair. But I did not receive a response until more than 30 days after my request. I received the doctor's note but not the X-ray images. I explained that a specialist needed them before removing my tubes. Emails went unanswered. I called more than ten times and was repeatedly told they had left a note for a supervisor and I would receive the images that evening. This continued for months. Last week, after more than four months, I finally received one X-ray image by email. I am very grateful that I sought a second opinion from Shady Grove Fertility. The contrast in care was striking, and I easily decided to transfer there before continuing IVF.

We are very grateful to Dr. Brown and his entire team for helping us through IVF, not once but twice. I am now 17 weeks pregnant with my second child. We especially thank my coordinator, Thayane, who was compassionate and organized. She was extremely helpful and always answered every question immediately. I would gladly recommend Thayane to everyone. We highly recommend Brown Fertility to anyone seeking fertility care. They are professional and knowledgeable and can help make your dream of success a reality.

This was one of the most painful medical appointments of my life. After 2.5 hours and $150, I left with only tears, insults about my condition, and medical advice based solely on assumptions. I am now $150 poorer, deeply hurt, and back where I started.

Today I started with the best people. They showed my husband and me so much warmth, and Dr. Gomez gave me great hope.

My initial appointment was excellent. The front desk staff greeted me with a smile. Daniela was attentive and friendly. Dr. Gomez took time to educate me and provided valuable insight into treatment options. I was satisfied with the service I received.