医師紹介
シルビナ・ボッカ医師、米国
Silvina M. Bocca医師（MD、PhD、HCLD）は、女性および男性の不妊症の診断・治療と、IVF検査室での胚培養学において20年以上の経験を有しています。生殖内分泌学・不妊症のサブスペシャリティ認定を受け、認定胚培養士および高度複雑性検査室ディレクターでもあります。
シルビナ・ボッカ医師は、オールド・ドミニオン大学およびイースタン・バージニア医科大学を卒業し、生物医科学のPhDを取得しました。Jones Institute for Reproductive Medicineで胚培養士としてキャリアを開始し、その後、認定検査室ディレクターとなりました。続いて医学部、産婦人科研修、生殖内分泌学・不妊症フェローシップをEVMSで修了し、現在は同校の臨床胚培養学修士課程の教授を務めています。
体外受精および胚移植を含む生殖補助医療（ART）の全領域に加え、内視鏡手術にも精通しています。臨床上の関心分野は、反復流産、妊孕性温存、早発卵巣機能不全、男性不妊です。中部大西洋地域で高く評価され、質の高い患者中心の医療により数々の栄誉を受けています。また、国内外の学術会議に招待され、製薬企業の諮問委員会のコンサルタントも務めています。
ボッカ医師は米国生殖医学会（ASRM）の会員で、規約委員会の委員長を務めています。また、生殖補助医療学会（SART）の会員であり、元副会長でもあります。
ボッカ医師の情熱の源は、患者との間に築く長く続く絆と、患者が家族を築く手助けをする喜びにあります。
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Darya McNeil
1年前
2025年4月7日
Fertility care can be an essential path to building a family! I had an extraordinary experience at Procreate. I learned a great deal about how female and male bodies work during conception and how the clinic helps people build families. I was dealing with personal health issues and believed I could not become pregnant. My husband and I were preparing to begin fertility treatment, and I was told I needed diagnostic surgery. Miraculously, I conceived naturally before the surgery began. I would give more if I could, but this is definitely 10/10, hands down! I am very grateful that the team supported me through different obstacles. Special thanks to my favorite nurses, Chelsey and Lydia; Corrine at the front desk; Dr. Katherine Duey and Stacey Seeley; the laboratory and anesthesia staff; and, most of all, Dr. Boca. I graduated from the clinic at ten weeks pregnant and miss the team very much. I am now six months pregnant with my first child, a baby boy, and plan to return in the future if needed. Thank you, fertility team!
S
Sydney Alexander
1年前
2025年3月2日
The two stars are because I did have my daughter under their care, although in hindsight I think it may have been a coincidence. I was prescribed progesterone, which I have continued taking, but I still miscarry frequently. I went to Procreate for recurrent pregnancy loss, but unfortunately felt like a number. After miscarriage after miscarriage, they never ordered more testing or tried anything different; they just told me to keep trying. When my beta-hCG plateaued or declined, they would not honestly say the pregnancy was failing and instead gave me false hope. Once, despite a drop of several hundred points in the first few weeks, I was told, “This will be baby number two.” That was painful because it was clearly not a viable pregnancy, and I miscarried days later. Nurses called with information that contradicted the doctor, including saying I did not need progesterone when the doctor actually wanted progesterone injections. I never felt confident in my care. During my second-to-last miscarriage at this clinic, I brought in products of conception for genetic testing. The nurse was rude and insensitive, took the sample away when I forgot to complete part of the form, and rolled her eyes. To them it was another sample; to me it was my fifth pregnancy loss. I later went to another clinic that performed more testing and found correctable issues that may have caused my six miscarriages but were never investigated at Procreate. Billing was also frequently wrong, and I often had hundreds of dollars in credit on my account without knowing it. This practice may be better for IVF alone, but I do not recommend it for recurrent pregnancy loss.
R
2025年3月1日
I had a terrible experience. They were unprofessional, overcharged my account, and did nothing helpful. They do not understand your pain, show compassion, or help you, even when you are going through all of this because you want a child. This is a terrible place and a complete waste of time. Please be aware.
A
alyssa Haberdash
2年前
2025年2月25日
I wish I could give this place 10 stars. They gave me so much hope and a chance to grow my family, and I was genuinely sad to graduate to my OB because I will miss them so much! Special thanks to Kat and Stacey, who were with me from the beginning, always supported me, and made me feel that I had choices in my care plan. I cannot praise the entire staff highly enough.
C
Courtney White
2年前
2025年1月27日
My experience here was amazing! You can tell everyone truly cares about you and your well-being. They always answered my questions and made me comfortable at every step. Everyone was incredible, from the front desk staff to the nurses, doctors, and laboratory technicians. I would recommend Procreate to anyone.
M
Mallery Wilburn
1年前
2025年7月4日
If they worked as hard at caring for patients as they do at responding to negative Google reviews, perhaps their business would improve. My experience with this clinic lasted from November 2024 to June 2025.
I was a first-time out-of-state surrogate for a wonderful couple. In November, I flew in for screening. I completed forms stating that I had just returned from vacation in Mexico. Kat read everything and said screening could not proceed because I had to wait 6 months due to Mexico's history of Zika. I left, then returned 10 minutes later to ask whether we could proceed with written consent from the intended parents. When I asked to speak with the provider, still within my appointment window, the front desk employee, Kierra, said no and that they would contact me later. I ultimately explained, politely but firmly, that I had a flight to catch and needed to speak with the provider. They then all went into a room to discuss the situation, and I could hear everything. They determined the document was outdated, Zika screening was no longer required, and they would proceed with my exam. *There was no apology or acknowledgment of the confusion, just an awkward exam with someone who had tried to send me away 30 minutes earlier.
I eventually met all requirements, completed all legal steps to establish the surrogacy arrangement, and returned in early 2025 to begin.
Throughout my experience, I received multiple rude emails and calls from the clinic, encountered failures in their internal communication, and had to name the provider or Kierra in forms. On one occasion, outside monitoring had to be scheduled for an ultrasound. They sent orders to both me and the clinic but forgot that the document also requested lab work. I received several rude emails saying I had failed to complete the labs, demanding a status update, and repeatedly reminding me to schedule other appointments to ensure the labs were done. *Every problem was treated as my fault, never the clinic's.* If I had questions, the front desk staff, who had no medical experience or knowledge, always gave vague answers.
I tried the after-hours line three times and left a voicemail each time. I never received a call back or response. *Once, I emailed Kierra about my symptoms because she had asked. I had mild spotting, which the doctor said was normal during my treatment at the time. She rudely replied that I should have called the after-hours line.
Before the actual transfer, after an ultrasound at the Virginia clinic, a polyp was found. They decided I needed a hysteroscopy to ensure there would be no implantation issue. The clinic strongly pushed anesthesia. I declined because the entire procedure took under 30 seconds and was completely painless. It felt like a money grab.
Also, on the day of the appointment, my husband and I saw a couple upset about the staff's communication. Whoever called them had not mentioned the anesthesiologist's additional out-of-pocket fee. Staff were very rude to her, the manager/medical provider was not present, and she had misunderstood information from the call, even though none of the women present had made that call. We completely understood their complaints about poor communication.
My first transfer ultimately succeeded. Unfortunately, because the fetus had a fatal neural tube defect, we had to terminate the pregnancy at 12 weeks. On the morning of the termination appointment, I received a call from Kierra. I told her I was on my way to terminate the pregnancy. She then asked when I had visited maternal-fetal medicine. She said they did not know and still needed those records, and asked whether I could have them sent. I said she could contact them herself. *Kat absolutely knew because we had scheduled it twice before—another internal communication problem. Finally, she briefly said, “I'm sorry,” and said she would contact the intended parents to ask when we would be willing to move forward again. I told her I would not.
Procreate showed more compassion to the intended parents because they had the money. The entire process was about making money, and they exploited a child's tragedy and the parents' hopes. Never again.
R
Racquel Lavy
1年前
2025年6月18日
I highly recommend Procreate!!! I had been unable to conceive on my own because of polycystic ovary syndrome (PCOS), but they helped me become pregnant after my first course of letrozole. My first appointment was in January, and I was pregnant by April!!! It is expensive, but worth it. The assistants, physician assistants, and doctors were all wonderful! Vina was there whenever I had a problem ❤️ Tricia took exceptional care of me! Thank you so much ❤️❤️❤️
C
2025年6月11日
I cannot say enough good things about Procreate!! They always encouraged me and were with me through every step toward fulfilling my dream of becoming a mother. Now that I have graduated to my OB-GYN, I miss them so much, haha. I will always be deeply grateful to all of them, especially Diana, Veena, Stephanie, Angela, Tricia, and Kristen. Thank you again for everything, and I hope to visit soon!
M
Megan Sikkelee
1年前
2025年5月29日
My experience at Procreate Fertility was both hopeful and deeply disappointing. On the positive side, my consultation with Dr. Bocca was excellent. She was knowledgeable, encouraging, and compassionate—exactly the kind of doctor one hopes to find during the emotional journey of fertility treatment. After speaking with her, my husband and I felt hopeful and seriously considered entrusting our care to Procreate.
Unfortunately, our interactions with other staff were frustrating and, frankly, disheartening.
Before scheduling the consultation, I carefully confirmed that Procreate was in network with our insurance and that the consultation and initial testing would be covered. I verified this not only with the insurance company but also by calling Procreate directly. They assured us verbally and in writing that there would be no charge. Based on that assurance, we proceeded with the consultation.
However, we later received an unexpected bill for the consultation. Although the billing issue itself was frustrating, it was only one sign of a broader problem. Our post-consultation experience with administrative staff was marked by poor communication, incorrect information, repeated loss of personal information—three times, to be exact—and a complete lack of accountability.
Most troubling was our interaction with Megan, who I understand is a manager. Instead of offering any meaningful resolution, her responses seemed dismissive and lacked accountability. This left us not only disappointed but genuinely concerned about the clinic's ability to handle matters as personal and important as fertility logistics. Megan also explicitly said that she had encountered our exact issue before and blamed the doctor, which was unquestionably unprofessional.
To be clear, this was not simply a billing error. When dealing with fertility matters, especially something as sensitive as your own or your partner's genetic material, you need confidence that the clinic is organized, attentive, and trustworthy. Based on our experience, we could not confidently say that about Procreate's staff.
Although Dr. Bocca is excellent and highly skilled, the support staff around her did not demonstrate the same level of professionalism or competence. Because we lacked confidence in Procreate's administrative processes—essential when entrusting others with one of the most important decisions of your life—we decided not to continue with this clinic and would not recommend it to others.
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Tye Savage
1年前
2025年5月20日
By far the worst fertility clinic: Procreate Fertility Center of Virginia!!! Especially the Chesapeake, Virginia, location.
Here are several reasons, though not all of them:
❌Communication is terrible!
❌They charge us out-of-pocket fees as if we are not paying attention.
❌The billing department refuses to speak with us by phone because “they prefer written communication.”
❌They do not respond to portal messages.
❌They do not thoroughly explain anything, especially to new patients.
❌They read emails as if they only want to send a response.
❌We constantly receive emails saying a medication vial expired months ago.
❌They do not explain when an appointment will be charged; they simply let you walk out and say, “You can go!”
❌They build no relationship whatsoever. It is unbelievable how many times the front desk secretary asked my name!
❌One doctor completely ignored my wife, Jessica McKinney Savage, when she entered the room.
❌The staff do not tell me when or how to take medications...and there are many more problems; this is not all of them!!
✅ The only two excellent team members are Stacey Seeley and Kim!!! They cared throughout, apologized even when the mistake was not theirs, and communicated promptly when needed. Stacey also helped us have a son!
I do not usually make posts like this, but I am angry that we must deal with something this serious at such an unprofessional workplace. It requires a great deal of time, patience, understanding, and money—usually more than 25,000 dollars!!! 🤬 I am going to make a video to warn others who are trying to conceive!!! Especially since they—the finance department—actually refuse to call us! This is terrible.
S
SUZZY BESST
1年前
2025年7月23日
Hello, and thank you for caring.
Every appointment with Dr. KATHRINE is pleasant, and I always feel more at ease about myself and the IVF process.
Thank you all, and thank her and her team members for helping us conceive with the same dedication. As with Dr. KIERRA, if God ultimately allows me to conceive successfully, the baby's name will begin with the letter K. They never grow tired or exhausted, always answering my frustrating questions and helping me explore the future.
They are the true definition of hope, faith, and success.
They instill confidence in you—the evidence of things not seen, but hoped for.
Our once-hopeless lives are filled with hope despite not being counted among women naturally blessed with the fruit of the womb, fertility, and confidence.
In the end, when their work bears fruit, you will achieve success. Thank you again, and may you continue to be blessed.
May Almighty God do for you what you cannot do for yourselves, just as you do for us what we cannot do for ourselves. In Jesus' name, I pray every day. Amen. @ VSGT SUZZY.@. The best.
M
Melonie Fields
1年前
2025年7月23日
Respectful and caring. The staff made both my husband and me feel comfortable.
A
Anne Casassa
1年前
2025年7月19日
My husband and I had a wonderful experience at Procreate! Dr. Bocca and Mary Jo were very professional, patient, and kind, and I am now five months pregnant.
I preferred the VB office and staff. Communication from the office was excellent, and from the moment I stepped out of the elevator and entered the waiting room, I was treated like a person. I cannot say enough good things about this clinic. I hope I will not need them again, but if I do, I would return without hesitation!
S
Susy Romero
1年前
2025年7月15日
I shared my experience here and then found this clinic. They told me everything would be excellent and performed tests that same week, but to this day I still have not been scheduled for surgery, even though I paid in cash. Do not waste your time at this clinic. They are experts at lying: they get you excited, persuade you to spend money on tests, and then ignore you.
M
Milly Cunningham
1年前
2025年8月5日
I wish I could give zero stars. Although my experience with the providers was excellent, their billing department is terrible. If you have TRICARE PRIME, be sure to schedule with a referral. I initially contacted them to ask about their services and whether Tricare would cover any costs. Both the front desk and billing department assured me Tricare would cover everything and that I did not need a referral unless I was active-duty military. They lied! Do not make this mistake, or you will be stuck with several bills that could have been avoided with a referral. Most frustrating is the lack of accountability from the Chesapeake branch's billing manager. On four separate occasions, she promised to call me back and never did. I have been dealing with this for a month. Communication has been terrible, and they have taken no responsibility for misleading and deceiving me. Every time I contact billing, I am told it is Tricare's fault, that Tricare is wrong, and that she is right. I do not know what kind of person would be so stubborn and unwilling to correct her own mistake. I asked what she would do to resolve this and whether she had tried to determine why Tricare would not pay the charges, but her only answer was that Tricare was wrong. Worst of all, they continue to mislead new patients by saying Tricare covers all diagnostic costs without a referral. Do not come here. I hope they soon reorganize their billing department and train them on Tricare policies!
2025年7月31日
I cannot express how grateful I am to the Procreate team. Their warmth and positivity were evident at every appointment. I am very thankful for the atmosphere, which helped me persevere. I previously had great difficulty trying to conceive. Procreate was the second clinic in the area where I pursued IVF. My experience was much better; the team was dedicated and experienced. Thank you, Dr. Bocca, Dr. Perez, Kat, Stacey, and Ana! All the nurses and front desk staff were wonderful and made me feel welcome at every appointment. Their fees were better than at my previous clinic, and I am finally pregnant and received my injection on schedule!!! I cannot wait to return after the baby is born.
H
Haley Corprew
12か月前
2025年9月8日
Dear Procreate team,
We wanted to extend our deepest gratitude to each and every one of you for the incredible care and support you’ve given us over the past three years. This journey was unexpected and, at times, overwhelming but throughout it all, we felt nothing but compassion, expertise, and encouragement from your entire team.
For the first time, we truly felt seen and heard by a medical provider. Your kindness, patience, and unwavering support meant more to us than words can express. You not only cared for us medically, but you also educated us, empowered us, and walked beside us through one of the most emotional chapters of our lives.
“Thank you” hardly seems enough. Because of your dedication and care, we are now expecting something we never thought possible a baby of our own. You’ve helped us achieve everything we’ve hoped and prayed for, and we will forever be grateful to Procreate for making our dream a reality.
Thank you,
Haley and Brandon Corprew
K
Katie Reyes
12か月前
2025年9月5日
I want to share my experience to help other women make informed decisions. I was diagnosed with endometriosis and came to this clinic for fertility treatment. Unfortunately, I now believe their approach to treating endometriosis was limited and ultimately cost me valuable time and money.
After my first IVF cycle failed, the doctor recommended surgery, but they did not fully excise the endometriosis; they only drained it. I later saw a specialist who confirmed that, given my advanced endometriosis, the treatment offered by this clinic was unlikely to succeed. I underwent two IVF cycles and one surgery in total, but the doctor did not give me a realistic assessment of my chances of success.
There was a lack of consistency throughout my treatment:
• Different providers often gave conflicting advice.
• Calls were rarely answered, and it was difficult to speak directly with a doctor.
• Appointments often ran more than 30 minutes late, which is challenging for working patients.
• After receiving the result of my failed transfer, no one from the clinic followed up to discuss next steps or analyze what had happened. This was extremely frustrating, especially considering that each cycle cost about $25,000.
Although I am grateful that my insurance covered part of the cost, I still paid a substantial amount out of pocket. I cannot help feeling that because the clinic knew I had insurance, they focused more on pushing me through additional cycles than on truly guiding me toward the best treatment plan. If you are paying entirely out of pocket, think carefully before deciding. Costs add up quickly, and the experience may not match the investment.
I now feel at a loss because, based on my second diagnosis, I believe the medical advice I received was wrong, and there is nothing I can do to change what happened. It is deeply upsetting that I had to learn this lesson through such a painful experience while spending thousands of dollars.
If you are considering this clinic, especially if you have endometriosis, please look elsewhere. I am sharing my story not out of anger, but in the hope of preventing others from going through what I did. No one should have to endure the same painful and expensive lesson.
H
Holly Smith
10か月前
2025年11月1日
I am truly grateful to everyone at Procreate. I completed 6 IVF cycles in total. Before my OB-GYN referred me here, I had completed 3 cycles at another clinic without achieving a pregnancy. The expertise of the Procreate team, especially Dr. Bocca and Dr. Perez, made a tremendous difference.
Infertility is incredibly difficult, and this team genuinely wants to help you achieve a positive pregnancy test. I saw Nurse Stacey and Nurses Chelsea and Crystal many times throughout the process. They are truly wonderful! Thank you again!
I am pregnant!! I cannot believe I can finally say that. Thank you—I cannot wait to meet my baby.
M
2026年2月3日
My first appointment was by video. From the beginning, everyone warmly offered advice and was kind and helpful, and the doctor I consulted was friendly and professional.
M
2025年12月13日
The Procreate team helped us tremendously during infertility treatment. At our darkest moments, they kept encouraging me. Through improved results, ongoing medical guidance, and endless support, we ultimately became pregnant. During intense emotional and hormonal changes, they supported us like friends and family.
We will always be grateful that they helped us create the family we dreamed of at age 41!
T
Tiffany Reeb
9か月前
2025年12月11日
I feel very fortunate to have finally found a clinic that listens and takes my concerns seriously. Dr. Jackson, her colleagues, and all the staff are wonderful. They identified a problem that had affected me for more than a year but that doctors at three other clinics never took seriously or investigated. It is reassuring to have such a capable medical team.
2025年12月11日
For the first time, I feel truly understood and heard as a patient, especially as a woman who has struggled with fertility and endured countless disappointments and anxieties. I am very glad I found Procreate and especially grateful to Dr. Jackson. Of the four doctors I saw, she was the only one who took my concerns seriously and acted on them, beginning at the very first visit. I must also mention how wonderful the entire clinic is. From the front desk, nurses, and support staff to the other doctors, everyone is exceptional. I am so glad I found them.
L
Lemon Seed Designs
8か月前
2026年1月2日
I strongly recommend avoiding this clinic. My experience was extremely unprofessional and disorganized. I was initially told I had only one uterine fibroid, but after seeking a second opinion, I learned that I actually had sixteen. Communication was consistently poor—they did not contact me to schedule surgery until the day before, and postoperative follow-up was nearly nonexistent.
Overall, I felt they lacked patient care and accountability and focused more on billing than on providing appropriate medical guidance. I recommend finding a more attentive, transparent, and professional fertility specialist.
T
Tiffany Mostacato
8か月前
2026年1月2日
Dr. Jackson and her team are amazing. They are very kind and compassionate, take my concerns seriously, and fully understand my situation. I have never felt so well cared for, and I am very grateful to work with Dr. Jackson and her team to improve my health!
C
Cleatus Peake
7か月前
2026年1月24日
Dr. Brugh is excellent. I had a testicular sperm extraction. The process was professional, sperm was successfully retrieved, everything went smoothly, and I am very satisfied.
A
Amanda Gonzalez
7か月前
2026年1月21日
Kimberly in surgical scheduling went above and beyond to ensure that my procedure and costs were handled smoothly. She does excellent work and is a valuable member of the team.
W
William Church
7か月前
2026年1月20日
The entire team at Procreate Fertility is phenomenal. From the moment I walked in, the front desk staff was friendly and welcoming, the nurses were attentive and relatable, and Dr. Perez was the cherry on top. He made everything easy, ensured we had everything we needed and felt comfortable, and made a stressful situation manageable.
2026年3月10日
They treated me very well at my first appointment. They were kind and professional and made me feel comfortable. I recommend them.
J
Jennifer Navolis
5か月前
2026年4月11日
I was very impressed with Dr. Jackson. He is highly knowledgeable and attentive to my needs and concerns. He never made me feel rushed or treated me like just another patient. Highly recommended!
C
Cheri Williams
4か月前
2026年5月8日
Dr. Jackson is amazing!! She listened carefully and took my concerns seriously. I love her—she is my gynecologist!!! 🥰🥰🥰 Highly recommended, 10 out of 10!!
Cheri Williams
2026年4月29日
Do not choose this clinic for IVF.
In short, we spent a great deal of money and communication was terrible. The billing department was disorganized and caused major losses for my family.
We spent $16000 and ended up with neither a pregnancy nor a successful embryo transfer.
Many problems could have been avoided, especially transferring an embryo despite a fairly large uterine fibroid, which led to failure. A nurse then blamed me for refusing ultrasounds, although I attended every one.
The billing department is absurd. They billed both my insurer and me for ultrasounds. Had I not discovered it, I would never have received a refund, and I am still pursuing it. I decided to pay the remaining balance and be done, but I warn everyone not to choose this clinic.
They never answer the phone or return messages.
Everything must be handled through the portal, and even replies take a long time.
The Newport News location is not where I began treatment. When they told me I was not pregnant, the staff were extremely rude. The experience was unacceptable. They essentially said, ‘You are not pregnant; you can stop the medication,’ with no consideration for how I would feel after years of taking medication on schedule and doing everything possible.
The specialists had me follow their instructions for their own convenience, without compassion.
If you want to build a family, go somewhere that explains everything: every financial detail and exactly how to use the medication. This is a complex process, and communication is essential. This is not the right place.
The only reason we kept returning was Dr. Bocca, who was kind. But I was treated by several doctors, not only her, and she did not perform my embryo transfer or retrieval. I wish I had insisted that she do so.
M
Miranda Dowling
4か月前
2026年4月25日
I began my IVF journey at Procreate about two years ago. Everyone there was wonderful, especially Stacy and Crystal. My baby is now almost one year old, thanks to the excellent Procreate team. I moved out of state and am starting treatment at a new clinic, which makes me appreciate my time at Procreate even more. Their attention to detail, thoughtfulness, and warmth made me feel truly cared for.
S
Samantha Gusewelle
4か月前
2026年4月21日
Excellent location and attentive, welcoming staff. The atmosphere is warm and pleasant, with smiling faces everywhere. I felt comfortable, and they listened carefully to my needs. The space is very clean and modern.
E
Emily Probin
2か月前
2026年6月17日
We’ve always had an amazing experience with all the staff, but especially Stacey. She feels like family at this point. She's been the best provider I've ever had and listens to every question or concern, even if it seems silly.
M
Melea Caldwell
3か月前
2026年6月12日
From check-in to checkout, the staff were outstanding. They were warm, friendly, candid, and professional. Every staff member I encountered made sure communication was clear and concise and that guests knew what to expect.
J
Jordan Lugo
3か月前
2026年5月28日
I wish I could give zero stars. I am extremely disappointed with their management. The front desk staff were completely unhelpful. I drove 35 minutes to my appointment, only to be told it had been scheduled incorrectly and there was nothing they could do. I have an extremely busy work schedule, and after doing everything I could, I was simply left to drive home alone with no one willing to help. I will never return and strongly advise others to stay away.
C
Carrie Perez
1年前
2025年4月16日
The current staff at the Newport News office are wonderful—very attentive, and truly the best team you could ask for!
M
melissa vannoy
2年前
2024年9月20日
When we moved to Virginia for our final IVF attempt, we needed a monitoring site. I did my research, and the Newport location was convenient for work. We arranged laboratory and ultrasound orders and discussed same-day results. As a remote-monitoring patient, I expected lower priority and some delays, but not more than 24–36 hours.
Not once or twice, but *3 times*, the clinic mishandled the laboratory processing. Each time, I spent more than an hour over the next day or two trying to find someone who could help. No one answered portal messages or voicemail, and reaching anyone by phone was nearly impossible.
I cannot understand how an IVF clinic could repeatedly be so incompetent with basic details. If you are new to IVF or cannot travel elsewhere, it may be adequate, but given the cost and sensitivity of these procedures, I cannot recommend it because of the poor staff communication.
K
KyShae' Gaines
2年前
2024年7月23日
Newport News location: My husband and I began our fertility journey with Procreate in January 2024, and I became pregnant in April 2024. I was diagnosed with PCOS in February 2020 and had a history of irregular cycles. We desperately wanted to become parents and found Procreate after we could not conceive on our own or with ovulation medication. We completed all the testing offered in January to begin treatment. Based on the results, we decided IUI was the best plan. Our first IUI failed in March, but they immediately started a second cycle, and we conceived. Christine gave us hope between the two cycles and helped me stay positive. I am very grateful to Procreate for helping us conceive our baby girl, due in December 2024. I graduated to a regular OB in June 2024, miss the staff greatly, and will always appreciate their support. The Newport News nurses were always friendly and supportive. Christine was exceptional and performed the second IUI that conceived our daughter, as well as every ultrasound, from monitoring scans to weekly pregnancy scans. Diana at the front desk was wonderful, always supportive, and as excited as we were to see our baby grow in the weekly ultrasound photos. Even the laboratory technician supported us throughout the journey. If you need help growing your family, I absolutely recommend Procreate. I will always thank Christine for helping us realize our dream of becoming parents, and I cannot wait to bring our daughter to visit.
A
Arielle Hills
3年前
2023年12月22日
Newport News location:
Hi, my name is Ariel and my husband is Jaden! We are a young married couple who recently moved from Florida to Virginia because of the military. After trying to conceive for two years, we decided to seek help. My OB-GYN was completely unhelpful and would not listen. I raised my concerns, but for months they did not want to investigate a diagnosis. We refused to lose hope and looked for help. I found Procreate and made an appointment. We completed the full fertility testing package (covered by Tricare Prime for my military families 😉) and learned that I had PCOS, along with a few other issues that required adjustments. They quickly started me on a medicated cycle. Appointments were quick and the process went smoothly. Our first cycle failed, but the team remained hopeful and compassionately helped me accept another cycle when I was heartbroken—and then I became pregnant!! 🤰🏼 After so many tears, prayers, tests, trials, and “maybe next month,” my husband, the team, and I finally achieved pregnancy! Christina at the front desk, who no longer works there 😔, was very kind and welcoming. Dr. Boca's wonderful smile and calm, warm kindness made every visit amazing. When I was sad, Stacey always reminded me there was hope at the end of the tunnel. She was professional and knowledgeable, listened to my concerns, and made things happen. Nurses Angela and Kat were the best and supported me every step of the way, helping me feel comfortable and less alone during infertility. Christine performed almost every ultrasound for our precious baby. She has the sweetest smile and is so kind; her positivity lights up the room. Dr. Perez also performed a procedure and was very professional and considerate. I will always remember the faces of the Newport News fertility team and how they helped my husband and me conceive our precious child. Expect a miracle. My heart is with every woman facing infertility or needing help building a family. If you see this, do not hesitate to visit Procreate Fertility and work with the team; you will never regret it. They provide timely help with appointments, calls, ultrasounds, and medication. Ask for help when you need it, and never give up! Expect a miracle.
2025年6月20日
We were very nervous about IVF, but the team at Procreate Fertility put us at ease and gave us a wonderful experience. Everyone was kind and professional. When we are ready to grow our family again, we will definitely return! Thank you so much to the entire Procreate family. You made our dream come true.
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Nia Harris
1年前
2025年6月19日
Most of the medical staff act as though it is their first day. It is hard to believe they have received any real training or certification. No one knows anything.
Never again.
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Miguel Figueroa
1年前
2025年8月6日
I cannot say enough positive things about Procreate Fertility in Virginia. From the moment we entered the clinic, we felt genuinely cared for and supported at every step of treatment. Every staff member was welcoming, knowledgeable, and compassionate—exactly what you hope for during such a personal and emotional process.
The doctors took time to explain every option in detail and patiently answered all our questions without ever making us feel rushed. The nurses were equally kind, responsive, and genuinely invested in us. We felt cared for by people who truly care about their patients.
One of the greatest stresses of fertility treatment is often the financial aspect, and Procreate Fertility's billing department was exceptional. They guided us through the entire process, helped clarify our insurance coverage, and worked with us to develop a more manageable treatment plan. They were consistently honest, responsive, and transparent, with no surprises—essential when you are already carrying the emotional burden of fertility treatment.
Thanks to Procreate's excellent team, we felt supported and empowered throughout the process. I highly recommend them to anyone seeking fertility support in Virginia.
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Naysha rodriguez
1年前
2025年8月6日
Procreate is a wonderful clinic with friendly staff and a comfortable care experience. I would definitely return to this clinic for treatment.
2025年8月6日
What really impressed me was how personalized everything was. Fertility treatment can be an overwhelming and emotional journey, but the team at Procreate made it feel manageable and hopeful. They treated me like a person, not just a patient or a number.
2025年8月6日
I went in person to make an appointment and provided details about the service I was looking for, but the representative, Dayana, failed to pass along the information. She was supposed to call me back, but she did not. I called again, and she hung up after realizing it was me.
I personally would not recommend this place.
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Birgit Hardaway
8か月前
2026年1月13日
The staff were very friendly. The doctor was kind, listened patiently, and answered all my questions. It felt wonderful to go there for my first visit. First impressions are always important, and mine was excellent. The clinic was clean and comfortable, with a pleasant overall atmosphere. I am glad someone recommended it to me, and I hope to continue receiving care at Procreate Fertility Center in Newport News, Virginia. Every woman needs an excellent OB-GYN. 🤗
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Alexis Losh
6か月前
2026年2月18日
Everyone is very kind and thoughtful! I have an excellent experience every time I visit.
2026年2月12日
I had an excellent appointment with Dr. Jackson yesterday. From the moment she entered the room with her infectious smile, I knew I was in the right place and felt completely at ease. She listened carefully and addressed all my concerns. She is a very caring and highly skilled physician. I would recommend her to my family and friends without hesitation.
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Ashley Bailey
7か月前
2026年2月11日
My telehealth appointment wit dr Christina was super comfortable I can’t wait to meet with her in person
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Evan Devot
6か月前
2026年3月10日
I had a poor experience with their billing process. I paid through their app but then received a collection notice for a bill that never appeared in my account. I contacted them several times by phone and email but received no response.
2026年5月9日
Dr. Wahl was kind, compassionate, and understanding. She made an already stressful visit much easier, and I am very grateful to her!
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Carol Watson
3か月前
2026年5月29日
I felt very comfortable, and the visit was welcoming. The doctor and staff were very kind. I will continue choosing them and my doctor in the future.
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Julianna Little
3か月前
2026年6月13日
I was seen within a week of scheduling. The nurse, receptionist, and physician assistant—I am sorry I cannot remember her name, but she was the lovely red-haired PA—were all warm, friendly, and happy to answer my questions. I am so glad I found this clinic and hope to have all my future OB-GYN needs met here!
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Vita Crisp
3か月前
2026年6月12日
She was very kind, patient, and a great listener, and she made me feel hopeful about beginning this new journey toward motherhood.
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Adair Neighbors
2年前
2024年11月8日
Everyone in the office is kind, compassionate, and knowledgeable. Mary Jo and Dr. Boca truly took the time at every appointment to listen and address all my concerns. The front desk, medical assistants, and phlebotomists were wonderful. Thank you all for caring! —Lorraine Neighbor
J
2024年5月1日
I met Dr. Katherine Duey for the first time today, and I loved the visit. What I appreciated most was that she took the time to explain every concern, and she speaks Spanish! I truly appreciate it. I recommend her without hesitation, and all the staff were extremely friendly. On a scale of 1 to 10, I give them 100!
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Gabriel Forero
7か月前
2026年2月4日
I highly recommend Procreate Fertility. Most clinics make you feel like a number, but the doctors and staff here explain everything thoroughly and keep you updated. They are professional, respect your time, and make a stressful process much easier. If you want a professional, respectful team, this is the place.
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Tracy Ojeda
7か月前
2026年2月3日
Everyone is caring, professional, welcoming, and helpful. They patiently answered all my questions and gave clear feedback. They truly put patients first. Dr. Jennifer Baldeston is wonderful, as are the other doctors and medical team ♥️💯
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Maria Perez
7か月前
2026年1月30日
The staff are very friendly, the doctors are highly professional, and pricing is transparent.
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Holly Smith
7か月前
2026年1月20日
Many thanks to this team! Mary Jo, Amya, and Lidia were very kind and made both my husband and me feel comfortable throughout.
I learned a great deal and always felt I received the best care. I cannot wait to return with my IVF baby. Thank you, Procreate :)
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Jessica Alvarez
7か月前
2026年2月11日
After IVF with Dr. Silvina Bocca at the Jones Institute in 2018, I worried I would not find a treatment process as high-quality and convenient as hers. I ultimately found my old friend here. I am delighted to continue with a second IVF cycle and hope to conceive our second baby. 🤞🏻
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Nikki Lewis
7か月前
2026年2月10日
Everyone in the office is wonderful. They are helpful, attentive, and kind.
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Barbara Blake
6か月前
2026年3月12日
This was a poor visit. The clinic was extremely difficult to find because neither the address nor the clinic name was marked. Since then, I have been unable to get my prescription filled, no one answers the phone, and messages through the voicemail system go unanswered. I think they need to improve their clinic management.
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Ruth Ritchey
6か月前
2026年2月27日
This doctor is truly excellent. She makes you feel at ease, explains everything thoroughly, and gives you enough time without rushing. I would have given five stars, but the clinic had moved and my appointment location changed without my knowledge. Perhaps this was because I was a new patient and my information was not yet in the system. Now that I have met this doctor, I will see her for all my future gynecologic needs.
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Kala Steward
3か月前
2026年6月6日
I am very grateful for how thorough and thoughtful the consultant was during our consultation. She answered all my questions without trying to influence my decision. I cannot wait to see how Procreate can help me become a mother.
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700 Oak Grove Rd, Chesapeake, VA 23320, 米国
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