医師紹介
ロバート・ガストフソン医師、米国
ガストフソン医師は、月曜・水曜・木曜にルイビル院、火曜にLone TreeのCCRM Colorado Main Centerで診療しています。
生殖内分泌専門医としてボード認定を受けたロバート・L・ガストフソン医師は、2006年に、現在のCCRM FertilityであるColorado Center for Reproductive Medicineの医療チームに加わりました。1999年にフロリダ州ゲインズビルのフロリダ大学で医学研修を修了し、2003年にはノースカロライナ大学病院で産婦人科の行政主任研修医として研修を行いました。
その後、メリーランド州ベセスダの国立衛生研究所で生殖内分泌学・不妊症の専門フェローシップを受けました。さらに、2003年から2006年まで、Uniformed Services University of the Health Sciencesの産婦人科で臨床講師を務めました。
研修中には、学業および臨床上の功績により複数の奨学金を受け、医学生および研修医教育に関する数々の賞を受賞し、臨床研究の卓越性を認められました。生殖内分泌学分野でCastle Connolly 2021-2024 Top Doctorにも選出されています。
現在も臨床研究に積極的に取り組み、生殖内分泌学・不妊症の発展に尽力しています。新しい卵巣刺激プロトコルや子宮内膜症に関する査読付き論文を複数発表しています。また、卵巣過剰刺激症候群や生殖補助医療の成功を予測する臨床因子など、幅広いテーマについて全米学会で発表しています。
da Vinciロボットシステムを用いたロボット手術の認定を受けています。
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2024年9月12日
Dr. Surrey did an excellent job explaining the process and setting expectations. Everything afterward was a failure. I would not recommend this business to anyone. As others have noted, the finance staff are dishonest, and you should not trust anything they tell you. They had our insurance information for two months and even told us we had coverage, then handed us a huge bill and tried to convince us we had no coverage elsewhere and should pay and continue with them. Their estimate was over $30-40k.
No medical facility should perform a procedure without first disclosing the cost. They lied and then lied more. It is not only about the money... save yourself the heartache. Do not go here.
We did in fact have excellent coverage, and another Denver provider worked with us very well. I am glad we left. We found another Denver provider who was amazing at every step.
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Hannah Voorhees
2年前
2024年7月30日
Dr. Ehrhart is wonderful. Unfortunately, the finance and billing departments are such a nightmare that I went to another clinic. It would have helped if they had told us that although the clinic is in-network, its laboratory and surgery center are out-of-network. This would have been good to know before traveling to Denver for one-day testing. There are some excellent people in billing and finance, but everything is so fragmented that it takes multiple calls to accomplish anything, and portal messages about these topics go unanswered for weeks. People undergoing IVF do not need this added stress. I hope CCRM improves.
Edited to add: CCRM asked me to contact them, but I have done so many, many times without a response, and my voicemails have not been returned. I recently spoke with an operator who said she would ask a manager to contact me. That was a week ago.
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Ashley Coffey
2年前
2024年7月18日
I highly recommend CCRM for both donors and recipients! Over years of experience with my process, I have encountered nothing but professionalism, kindness, and education. The staff make you feel comfortable and confident about what is happening. If you have doubts about the process, I recommend proceeding. Whether you are a donor or recipient, every step here makes you feel like family.
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Kristin Collura
2年前
2024年6月27日
Dr. G is a genius. Do not waste valuable time and money elsewhere. I am kissing my beautiful, perfect baby girl as I write this review—priceless!
J
2024年9月18日
I am sharing my experience at CCRM, which I initially hesitated to post in 2022 when we were trying for a second child. I arrived for my fifth IUI, but it was canceled because my husband's sperm had zero motility. I was surprised because no one had informed me beforehand. The nurse said my husband may have lost some of the sample during collection. At home, he told me he had not lost any semen and everything was collected in the dish. I emailed the clinic with questions and received a very rude call from the nurse in charge. She said my husband had selected “yes” on the specimen dish indicating possible sample loss, which was clearly a mistake. How can someone like this work there? The person collecting the sample never mentioned anything to my husband. I asked whether the laboratory could have made an error—we are all human and perhaps it was accidentally spilled. Her tone was extremely rude, and she refused to consider anything about it. According to her, that was impossible because two people handled the sample.
I do want to say that Dr. Ehrhart was excellent. After this disappointing experience, I ended my relationship with CCRM and pursued IVF in Europe. Surprisingly, my husband's sample, collected one week after the initial zero-motility result, showed perfect parameters. Given the short interval, my European IVF doctor thought this was highly unlikely and essentially agreed that CCRM may have misled us about his results. Avoid disappointment and understand that this institution puts profit before people. Compared with our European experience, the contrast in care was striking. Our coordinator there even cared for our older child while we were tested, allowing us to focus on the appointment. It was also much more affordable.
M
2024年9月24日
I was traumatized by my IUI. Today was my first intrauterine insemination, and they inserted the speculum 3 times because the catheter would not pass through my cervix. The second speculum was metal, and I screamed in pain. It was the worst pain and experience of my life. I began shaking and crying. The third was a small plastic speculum like the first. The nurse then found another nurse to help, and the second nurse passed the catheter through my cervix in under 30 seconds. After being unable to stand because of the pain, I could not move. I could not eat all day afterward and kept crying and shaking. I did not wake until 3 a.m., still crying and shaking. I do not know what to do.
Update: The doctor called and took full responsibility. He explained that medical procedures sometimes do not go as smoothly as hoped. If I have another insemination, he will perform it. Simply speaking with him made me much calmer. They offered to examine me for pain, but I only had cramping, which is normal. I think much of it was a hormone-related reaction.
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Alexis Johnston
2年前
2024年10月10日
We could not have asked for a better experience. We worked with Dr. Surrey and his team. Our primary nurse, Meaghan, was exceptional, and I cannot imagine going through this process with anyone else. We will always be grateful to CCRM and everyone who helped!
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Emily Rogers
2年前
2024年10月10日
CCRM has the kindest, most genuine staff! I traveled from 3.5 hours away in Kansas and never doubted that the journey was worthwhile. They communicated quickly and helped ensure that my care plan ran smoothly even from another state. I live in a very rural area, yet their organization and planning never faltered as they scheduled and shipped medications and other essentials to me. From the front desk and nurses to the technicians and even the woman at the kiosk, we felt at home whenever we spent the day there!
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Felicia Mcmahon
2年前
2024年10月10日
The doctors are amazing! The staff are not very friendly. Priscilla, the receptionist at the front, is curt and rude and does not let you speak. She becomes frustrated easily when you ask questions. Five years ago, I froze my eggs because I was about to undergo chemotherapy for breast cancer at age 29. I have been trying to contact the financial department to find out what I can do about my bill and learn more about donating my eggs to someone in need. I have been trying to make an appointment, but they will not allow me to come in because I owe them money. I did speak with a nurse once, and she was also not very friendly. When I asked about egg donation, she sounded almost exasperated, which made me feel very uncomfortable and somewhat guilty. I simply want to discuss my situation with someone so I can make a plan :(
Could someone please call me back, speak to me kindly, and help me make a plan?
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Sarah Bell
2年前
2024年10月10日
My husband and I had the best experience at CCRM! Everyone we saw and spoke with was very friendly and helpful. I actually enjoyed our full day of appointments :)
2024年10月14日
The reason I will never return is that during the IUI procedure, the provider wiped me with a tissue. They touched me in a way that made me extremely uncomfortable. Why not hand me the tissue?
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Laura Bitterman
2年前
2025年1月12日
Dr. Surrey is wonderful. He offers the ideal combination of compassion and realism. I would recommend him to anyone.
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Dawn Brown
2年前
2025年1月11日
I would give zero stars if I could. I ultimately did not see a doctor here because the entire onboarding and scheduling experience was so unpleasant. My initial conversation was brusque and focused mainly on the $375 consultation fee, the $250 cancellation fee, and all the documents I had to complete before the appointment. As someone in my thirties who had just learned that I might not be able to build a family, I would expect people working at such a clinic to be trained to show empathy and compassion and to consider the grief and pain of the woman on the phone. Instead, I felt as though I were ordering chicken nuggets at McDonald's from an untrained teenager whose only concern was taking my money. I will look for another clinic to discuss my fertility options.
2025年1月25日
I give CCRM 5 stars or more. Wonderful doctors and staff—I would say they are the best in the world. My doctor, Sarah Barton, thank you so much for everything you did ❤️ She is an amazing doctor 👏
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Phillip Stern
2年前
2025年1月24日
The service and courtesy on the phone and when scheduling were terrible. I called four separate times, and each interaction was cold and unconcerned. They disconnected me 3 times while saying they were waiting for the schedule to load. They did not ask for my phone number, so I had to volunteer it.
Most of the time, they put me on hold without saying anything. When I finally managed to book an appointment on my fourth attempt, after about 30-40 minutes for a simple scheduling task, they did not even thank me.
I will not use this service or clinic again. I encourage you to go elsewhere because their service staff do not care, and I imagine their doctors do not either. If the doctors do not understand this, they need to enter another field.
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Ali Wagstaff
2年前
2025年2月11日
I am having my transfer in a few weeks and wanted to write a review in advance in case things go well, because I am sure it is easy to forget the earlier experience once pregnant.
Pros of CCRM:
- They diagnosed my husband's antisperm antibodies when other clinics missed them
- Their laboratory is reportedly one of the best (I have a neighbor who works in the industry)
- The staff is generally kind, especially all the women in the ultrasound room and at the front desk (shout-out to Jewel)
- The nurses respond through the portal, and the NP may be the most informative provider I spoke with in person
- Two egg retrievals went smoothly, and the operating room staff was excellent. However, the retrievals were the only time a treatment provider obtained genuine informed consent.
Cons of CCRM, based on my experience as a patient and medical professional, an NP:
- Care is not personalized; you are mostly treated like a number
- There is a lack of informed consent, including discussion of risks, benefits, alternatives, and shared decision-making. An MA obtains “consent” before procedures, which is outside their scope of practice and even outside an RN's scope
- I mostly just received prescriptions without instructions or information about what they were for
- Forms were provided for signature without an opportunity to ask questions. I had to watch YouTube videos to learn how to take most medications. Only for the trigger shot did an RN discuss how to do it with me. I have worked in medicine since 2010 and do not know how a layperson manages all of this.
- The protocols seem outdated compared with other clinics I have seen
- Providers are not current on treatments supporting egg quality, such as NAD infusions, red light therapy, and others
- When I brought new research or journal articles to discuss with my doctor, I was told he did not have time to read them
- At age 38, when I underwent egg retrieval, I had to conduct extensive research myself to support egg quality. I was given nothing, including CCRM's own acai protocol, which I found online myself (more below).
If this helps others, I was 38, with AMH 3.8, FSH 6.7, and AFC 16–20. My first retrieval produced 22 eggs, 10 sent for testing, all abnormal. For this cycle, I did everything CCRM advised, including stopping all supplements except prenatal vitamins.
This is not medical advice, but before my second retrieval, after extensive research, I added acai, NAD infusions and injections, a higher ubiquinol (CoQ10) dose, nightly red and near-infrared light therapy on my lower abdomen, a ketogenic diet, NAC, and glutathione—essentially anything I could find to support mitochondrial function and proper cell division. I continued these through retrieval and did not stop during stimulation. About 8 weeks separated retrieval #1 and retrieval #2.
The second retrieval produced 26 eggs, 16 fertilized, 12 sent for testing, and 5 came back normal (euploid). This may be entirely coincidental, but it may also reflect everything I did to support egg quality and cell division.
My personal outcome is still to be determined, but as a medical professional and business owner, I believe they have substantial room for improvement. This is especially true given that this is essentially concierge medicine, with most of us paying more than $30,000 out of pocket per retrieval. I have spent about $60,000 so far, and the transfer will cost another $60,000.
I strongly recommend joining Facebook groups and Reddit and finding other women who have gone through this. They may be more helpful.
2025年2月15日
The staff are very friendly and know what they are doing. Regina in particular made my experience much easier. Thank you. ❤️
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melanie petty
2年前
2025年2月21日
If I could give CCRM zero stars, I would. The onboarding process is a nightmare. Before contacting them, I made sure that the doctors were in-network with my insurance, I checked procedure costs to make sure they'd be covered, etc. I provided my full insurance information at intake, filled out over 20 pages of medical history forms, signed numerous forms, and spent over an hour on the phone after they didn't save my credit card information and cancelled my first appointment for not having a card on file (even though they could see that one had been provided). My partner jumped through all the same hoops on his end, and we thought we might finally be getting somewhere.
FINALLY, once everything is done and we have mentally and financially prepared ourselves to drop $20k, I get a message 3 business days before my appointment to let me know that they actually don't work with my insurance at all, so payment IN FULL will be due at the time of service, for which I am 100% responsible. I will forever take my business and my money elsewhere, because this many problems this early in the process is a clear sign of disreputable business practices. There's a reason why their own CCRM fertility group members go on and on about how awful the billing department is, how often they see fraudulent charges popping up on medical bills, etc.
There's a reason why their rating with the Better Business Bureau is an F (and also why CCRM refuses to address any complaints with them). Literally just go anywhere else, I could not recommend this place any less.
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Lindsey Rogers
2年前
2025年2月23日
Great clinic! The staff are very friendly and helpful. Mickey was a great help during my long day. The doctor took time to answer all my questions. Very comfortable and professional.
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Jessica Hazleton
2年前
2025年2月27日
CCRM and their staff are absolutely amazing. Very friendly and helpful. I would never go anywhere else!
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Kaitlyn Zimmitti
1年前
2025年7月16日
A warning for anyone interested: I have BCBS insurance, and both the physician and medical facility appeared as preferred in-network providers, but the laboratory and surgical center were out of network. Surgical and laboratory fees will make up most of your costs, will be reimbursed only at out-of-network rates at best, and reimbursement may be limited to your insurer's allowed amount. In other words, your out-of-pocket costs will be much higher than at a facility that accepts your insurance for all services.
The medical team is excellent! Their research is first-rate, although I remain skeptical of the açaí study. They can perform more advanced procedures such as PICSI, IMSI, and IVM.
If you already plan to self-pay, I highly recommend them. If you want to use your insurance meaningfully, go elsewhere.
Edited response: There was no problem with the billing department; they are straightforward once you meet with them. The lack of transparency lies in the limited laboratory and surgical coverage when your insurer identifies the doctor as in network.
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Andrew Hoffman
1年前
2025年6月28日
The billing department is completely overwhelmed. I have left several messages in the pharmacy portal and called them to explain discrepancies in the charges, even though we were supposed to pay our insurance deductible when beginning IVF. Now we have received additional bills. They truly need to address this. Try to avoid CCRM.
K
Karina Alvidrez
1年前
2025年6月27日
Dr. Surrey and the entire staff were very friendly, explained everything, and worked quickly. We barely waited at all.
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Jariqa Vitalie
1年前
2025年8月2日
I recently had a procedure here. Everything was completed promptly, and all staff were caring and helpful.
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Frank Jackson
1年前
2025年8月1日
My wife and I had the best experience at CCRM in Lone Tree. The staff were professional and punctual, and every procedure was handled with exceptional care.
I especially want to thank Emily, whom I believe was a nurse, for staying with us on the day of my wife’s egg retrieval. I cannot praise her enough. Her bedside manner, reassurance, and care instructions made my wife feel as though they had been lifelong friends. Thank you so much. She will never forget it.
Well done, CCRM!
J
Janeth Garcia
1年前
2025年7月31日
Everyone at CCRM was very kind and made my appointment process very smooth. Thank you.
2025年8月14日
The CCRM team was amazing and made me feel supported! Dr. Surrey has an excellent bedside manner. I wish we had met Dr. Surrey years ago; it would have saved us so much time and heartache.
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Ryan Rambo
12か月前
2025年9月10日
It was a cold experience for something that's so personal. Would not recommend
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Carly Haase
12か月前
2025年9月3日
After trying to conceive in Littleton for a year and a half with several unsuccessful attempts and no explanation, I transferred to CCRM. They identified and treated the problem, and I became pregnant on the first attempt. Thank you, CCRM!
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Corey Rutledge
12か月前
2025年9月3日
If I could give zero stars, I would. Billing is extremely opaque. I had one visit, bloodwork, and a semen sample/test, yet somehow 16 months later the bill was $1,000—even with insurance.
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Brandy Marie Concha
12か月前
2025年9月12日
I went for a surrogacy medical examination, and from the moment I walked into the clinic, all the staff were friendly and helpful. They guided me through every step and answered all my questions. The doctor and all the nurses were friendly and professional.
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smiley joy Knapchuck
11か月前
2025年10月9日
I had a physical examination a week ago, and everything was handled very professionally. The staff were warm and friendly. They explained each examination process in detail and guided me throughout the day.
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Daniel Knapchuck
11か月前
2025年10月3日
Everyone was very kind and respectful and highly professional in their work.
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caitlin brannon
11か月前
2025年9月30日
I have been with CCRM Lone Tree since 2020 and have successfully completed two egg retrievals and two transfers. I am now preparing for my third transfer and trust that I will once again be in the care of excellent doctors.
From the beginning, their team has consistently listened to all my questions and concerns and provided attentive care and service. I recommend CCRM to anyone going through this journey.
I was initially treated by Dr. Schoolcraft and am now under Dr. Surrey's care. Both are highly professional and attentive to every detail. I am deeply grateful for their expertise, care, and support throughout the process.
A
2025年10月18日
I had an excellent experience with my ultrasound and hysterosalpingogram (HSG) at the Lone Tree clinic. The entire team was friendly, attentive, and highly professional. Most impressive was the exceptional medical care: everything was handled precisely and thoroughly, with clear communication that made me feel confident and well cared for. The clinic itself was welcoming, clean, and organized. I sincerely appreciate the excellent medical care and the team’s attentiveness throughout my visit.
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Nana Amayaa
9か月前
2025年11月21日
This is an excellent place to begin your fertility journey. The staff are warm and attentive, and the products are impressive. Everyone is helpful, thoughtful, patient, and understanding. You will not regret choosing them.
2025年11月21日
I have stage III endometriosis! I am not exaggerating when I say Dr. Surrey is the best! We succeeded after only one transfer, something my husband and I never imagined possible. We had spent four years at another clinic. It is all thanks to Dr. Surrey! His team is also exceptionally kind and considerate. They helped us in every way, including with the egg retrieval. Thank you, Dr. Surrey and team! We are very fortunate to have you as our doctor.
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Micheal Halla
10か月前
2025年11月16日
Everyone, from the front desk staff to the doctors, is highly competent and attentive. I would not entrust such important treatment to anyone else.
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Amber Stockton
8か月前
2025年12月18日
I have had an excellent experience at this clinic while working with Dr. Barton and nurse Bridget to conceive with donor sperm. My medical situation is complex and prevents natural conception, but this clinic has given me hope. Dr. Barton is knowledgeable and candid. She took time to understand my history and ensured I received comprehensive testing and appointments to maximize my chances. Bridget has been kind and prompt throughout, usually responding within 24 hours and sometimes the same day. Although I have been very anxious, this clinic has made me hopeful about becoming pregnant again and feel genuinely well cared for. Thank you, Dr. Barton and Bridget!
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Tanessa Polson
9か月前
2025年12月3日
At every interaction, the staff were friendly and respectful of my time. They were efficient and responded quickly whenever I had questions or concerns. Highly recommended!
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Melissa Maida
8か月前
2025年12月22日
After a very difficult experience at another fertility clinic, meeting Dr. Surrey and coming to CCRM restored my hope in fertility care.
Before CCRM, I completed a full stimulation cycle at another clinic, but both transfers failed. The clinic management’s lack of professionalism, compassion, and empathy, together with poor communication and general disorganization, left me physically and emotionally exhausted. When I transferred to CCRM, I was discouraged and doubted whether the experience could be different.
CCRM was completely different.
From my first contact, the clinic’s precision, attention to detail, and professionalism immediately reassured me. Dr. Surrey and his entire team—including nurses, phlebotomists, and ultrasound technologists—treated me with kindness, respect, and compassion at every stage. They made me feel valued, supported, and genuinely cared for, rather than like another patient on an assembly line.
Under Dr. Surrey’s care, I completed a stimulation cycle and a natural conception cycle, which my previous clinic had insisted could never succeed. During the natural cycle, I felt much better, and the process was smoother, less stressful, and physically easier. I had fewer symptoms, less pain, and much less anxiety. Simply coming to CCRM changed my outlook and helped me regain positivity during an often overwhelming journey.
Dr. Surrey is exactly the physician you need on this journey. He is data-focused, thoughtful in his recommendations, and extremely knowledgeable, while also approachable, kind, genuinely caring, and humorous in a way that eased some of the emotional weight. Most importantly, he cared not only about my success, which was the priority, but also about my overall health and well-being—something not always found at other clinics.
I have recommended CCRM, especially Dr. Surrey and his team, to three women in my circle and will continue to do so without hesitation. If your current clinic leaves you disappointed, overlooked, or exhausted, know that a better experience is possible. CCRM has set a new standard for fertility care.
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Kaiulani Bell
8か月前
2025年12月19日
This clinic is wonderful! I had five hours of testing that day, and the experience was excellent from start to finish. Every staff member was kind, warm, and attentive. It was wonderful to receive help from so many women.
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2026年1月28日
The journey was long, but it was all worth it and very successful! Thank you to Dr. Erhart and all the nursing staff for taking such good care of us throughout! Through every high and low, the entire team remained kind, supportive, and positive. We are finally going to welcome our baby!! Thank you again!
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Ami Carlisle
7か月前
2026年1月20日
I only wish their professionalism were the standard throughout healthcare. I am a demanding person, but I have nothing but praise for them. Everyone, from the front desk to the surgeon, deserves recognition.
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Brittany Virkus
7か月前
2026年1月19日
CCRM is the best fertility clinic! Dr. Von Wald is the best doctor I have ever met! She supported us throughout the entire process. She always explained everything clearly and cared not only about helping us achieve our dream, but also about protecting my health. When vaginal medication irritated my skin, she even changed my prescription. When we faced difficult situations, she always checked on us and made sure we completed every necessary follow-up on time. Dr. Von Wald is a loving doctor who truly cares about her patients! No other doctor compares!
Megan R. was our nurse and was incredibly warm. Whenever I had many questions, she always responded promptly. She never made me feel embarrassed for asking. She always ensured that every appointment was properly arranged. I have never had such an outstanding nurse. She helped us through difficult times and ultimately achieve our goal.
The other nurses were also wonderful, including Sarah, Brenda, Erin, Kendra, and Nicole. The nurse practitioners were wonderful too!!! The front desk staff were friendly and welcoming. Their laboratory is also first-rate!
I am now 10 and a half weeks pregnant! Thank you, Dr. Von Wald and Megan R., for making our dream come true!
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Shadi Hosseini
7か月前
2026年2月13日
This is the best IVF clinic in the world. Their protocols and treatments surpass every other clinic. Dr. Barton is the best physician. I am a physician myself, and she is the most thoughtful, caring, knowledgeable, and skilled doctor I have met. Her ethics, manner, and patient care are exceptional. She made me feel completely at ease and confident that my IVF journey was in the best hands. I trust her expertise, and her gentle technique is remarkable. My nurse, Tracy, was kind and sincere. She even made a last-minute appointment possible, for which I am deeply grateful. I feel very fortunate to be a patient at CCRM Lone Tree. I strongly recommend this clinic to anyone beginning a fertility journey and have already recommended it to others. I truly understand why it is considered the world's leading IVF clinic. When other CCRM clinics are unsuccessful, patients are sent to CCRM Lone Tree. It is the flagship IVF clinic, and its care, treatments, and protocols surpass those of other IVF clinics worldwide.
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Veronica Lucari
7か月前
2026年2月7日
We are endlessly grateful to Dr. G and to CCRM LT for helping us welcome our little angel.
After our local clinic told us we could not have a biological child, we contacted CCRM in Colorado. We had little hope, but CCRM not only fulfilled our wish; they exceeded every expectation. The nurses and all the staff were kind and attentive. Their first-rate laboratory was crucial to our infertility treatment.
Dr. G is highly knowledgeable, skilled, and quick-thinking, with fresh insights. If you want a team that can address all your concerns, CCRM LT is the place to go.
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Nicole Pavlek
7か月前
2026年2月3日
After three failed IVF cycles at a clinic near home, we were ready to give up. Thankfully, a friend from my gym shared her fertility journey and led us to CCRM. I live in Ohio and thought starting over at an out-of-state clinic sounded crazy, but I am so glad we went. I am writing this while holding my four-month-old baby. We would not be here without CCRM's wonderful doctors. I am grateful I did not give up. Staying positive after three failed cycles was extremely hard, but CCRM gave me hope and confidence in the physicians. They provided answers my previous clinic never did and always made me feel heard. Thank you to every doctor who helped us have our sweet baby boy!
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Lenwood Brooks
6か月前
2026年2月22日
We had an excellent experience at the clinic, in sharp contrast to a disappointing experience at another clinic in Fort Worth. We were happy to travel specifically to Colorado to see this doctor. Even while waiting, it was clear that people came from around the world for care here.
Two close friends in Texas had tremendous success at this clinic. Although there is also a CCRM in the Dallas–Fort Worth area, they insisted that we come here because of the outstanding laboratory and excellent doctors. After all, this was where the clinic's founder practiced before retiring. As I understand it, this laboratory is far superior to those at other CCRM locations.
Everyone we met was highly professional and impressively capable. Our nurse, Katie, was amazing. Our genetic counselor, Carly, was outstanding—talented and genuinely caring. She listened carefully to our concerns. Dr. Gustafson was also dedicated and compassionate. When he sat down to speak with us, he was not distracted by other tasks; he listened attentively and showed genuine care and empathy.
There was a great deal of testing and information in one day, which could be overwhelming. Yet we never felt like a cog in a profit-driven machine. This human-centered care was refreshing and genuinely heartwarming.
Although I am not a veteran, I noticed signs saying that the clinic offers substantial discounts to veterans. I appreciate that patriotism 🇺🇸.
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2026年2月21日
I would not recommend CCRM. Everything related to billing is terrible. Despite having all the required information, they failed to process our claims through insurance. If you need to contact the billing department to discuss an issue, good luck. You wait 20 minutes for someone to answer, get transferred to voicemail, leave a message, and never receive a return call. I may have spent 3 hours trying to reach them. When I finally did, they told me to contact them through a portal—not the portal where we had already registered to view test results, but a separate billing portal.
The medical care itself was barely acceptable, although the statistics the doctor provided did not match anything we had previously researched. After our testing, they said a nurse would contact us, but no one ever did.
Given the poor service, we decided not to continue treatment with them. Very disappointing.
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Kristy Vazquez
6か月前
2026年3月10日
I had an excellent experience at CCRM! Every staff member I met was kind, professional, and genuinely wanted me to succeed. When my first protocol did not work well, Dr. von Wald adjusted the second, with much better results. The clinic is welcoming and clean, and its thorough pre-screening supports treatment success. I would recommend it to everyone. Special thanks to Dr. von Wald and my nurses Kendall and Erin, who always responded quickly and promptly.
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şükran meraklı
4か月前
2026年4月19日
I truly cannot express how grateful I am to CCRM Fertility CO. From egg retrieval to transfer, everything went very smoothly and professionally.
Dr. Robert Gustofson was wonderful—calm, knowledgeable, and very reassuring. My nurse Lexi was incredibly helpful. She was always there when I needed her and answered my questions quickly and thoroughly. All the nurses were supportive and responsive.
The financial team was also excellent. Insurance can feel overwhelming, but they explained everything clearly and made sure I understood every step.
The front desk team was always welcoming, friendly, and organized, and the patient app made everything very convenient—you can message nurses, view results, and stay up to date.
As someone who is not American, I greatly appreciated their clear communication. I never felt lost or confused.
This was truly one of the best healthcare experiences I have ever had.
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Mirror World
5か月前
2026年4月9日
They repeatedly mailed me bills even though I had already paid for the appointment.
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Greccia Lizano
5か月前
2026年4月7日
The first consultation went very well! The doctor listened carefully to my concerns, understood how I felt, and we developed a treatment plan together! I cannot wait to fly there for my visit.
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jenna koval
4か月前
2026年5月15日
This place is a joke. The scheduling hoops and million apps is unbelievably inconvenient… oh and after waiting months to speak to a provider my appointment suddenly disappeared from the Salve app at the time I was scheduled to join… I had sent several emails to them about the confusion it’s impossible to get ahold of anyone and the TL;DR is I do not trust this business. I do not trust these people. How dare they waste my time after waiting several months to see a provider. Save yourself the time and the heartbreak….. Go somewhere else…..
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Aziza Sulaimankhail
4か月前
2026年5月11日
After several failed IVF attempts at other clinics, Dr. Robert Gustofson gave us an exceptional experience. One previous doctor retrieved only one egg, and another retrieved none. Dr. Gustofson retrieved 32 eggs, 14 of which developed normally—an incredible result for us.
We are sincerely grateful for his knowledge, experience, and attentive care throughout treatment. He restored our hope after earlier disappointments. We deeply appreciate his professionalism and highly recommend him to anyone pursuing fertility treatment.
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Alexis Lamberson
4か月前
2026年5月9日
I arrived at 7 a.m. and left around 1 p.m. Everyone exceeded my expectations! The women were extremely friendly. I had several services scheduled and was very satisfied with each one! ♥️ Thank you, and see you next time!
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alexandramccl
4か月前
2026年5月8日
The medical team is warm, attentive, highly skilled, professional, caring, and compassionate. I wish everyone could experience care here; this is what healthcare should be.
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Xiong Xiong
4か月前
2026年5月6日
The customer service staff were arrogant and unhelpful. Do not choose this company.
2026年5月30日
After the doctor sent the referral via fax, we have been unable to schedule an appointment with the doctor for weeks. Contacting them has been a nightmare. When we finally got through, they claimed they hadn't received the referral. The doctor resent the referral, and we spent hours trying to reach them again, only to get the same result, with various excuses: "We receive thousands of referrals every day, and it takes time to process them," "I'm not near the fax machine; I'm working from home" (Okay, so can we contact someone who can check the fax machine? "No, she's not answering the phone"), "We haven't been receiving referrals lately"... Aside from these flimsy excuses and the countless hours of agony wasted, everyone we encountered was rude and arrogant, as if we were causing them trouble. They said we should send the referral first and then call. Now, I feel they don't deserve to be in business. Beyond the obvious incompetence, I don't want to be treated this way, especially given our current difficult situation. I will go to another clinic that respects patients, shows compassion, and is professional and efficient.
2026年5月28日
Not everyone can afford to pay thousands of dollars for treatment all at once. I had been paying a few hundred dollars each time, but without any warning, my case was handed over to a collection agency.
2026年5月18日
I accompanied my friend for egg donation, and the entire process and the staff were absolutely wonderful. I would especially like to commend the all-female surgical team that served us last weekend! Sarah was very kind and patiently explained everything—her warmth made the day particularly special. Everyone was highly efficient, helpful, and took the time to explain each step, going out of their way to reassure me and make me feel at ease. Highly recommended!
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Sara Schulte
2か月前
2026年6月16日
My experience so far has been excellent. My meeting with Dr. Von Wald was very helpful, and the entire visit was relaxed and pleasant. All my questions were answered thoroughly. The doctor explained the treatment process, testing steps, and available options in detail, and I felt much more reassured afterward.
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Zach Pettit
2年前
2024年9月6日
Communication is good until they receive all your money; then you are treated as an afterthought.
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Richard Hill
2年前
2024年8月29日
It took multiple calls and more than three weeks to receive our laboratory results, although we were told it would take one week. Staff were also consistently curt and rude on the phone. For a business working with families during an emotionally difficult time, I was extremely disappointed by the staff's lack of empathy and care. Ultimately, I had to obtain the records myself and forward them to our primary care doctor because their office could not do so efficiently. Our family will continue treatment with Conceptions, which has been caring and consistent so far.
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Candice Johnson
2年前
2024年8月23日
At my obstetrician's recommendation, we used CCRM for my husband's semen analysis. They were difficult to work with from the start. Scheduling an appointment was hard, and once it was booked, they were completely unhelpful with billing and insurance questions. We will not return for any additional procedures and will use a different fertility clinic. Fertility problems are difficult enough without unhelpful people at a doctor's office making things harder.
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Katie Malzbender
2年前
2024年8月14日
I had an excellent experience with CCRM. The staff were responsive and compassionate, the process was successful, and the finance department was wonderful. They billed my insurance first and coded the services so that insurance covered most of the process, which I had not expected!
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Natalie Bennett
2年前
2024年6月26日
I was a patient at CCRM Louisville for an egg-freezing cycle and had a great experience. Dr. G. and his entire team—shout-out to Shanice, Tara, and the excellent phlebotomist—were friendly and informative and made the process easy. Appointments ran on time, and I usually received a response through the Salve app within an hour. The Lone Tree team was the same; I only went there for a few weekend blood draws and the procedure, but everyone was professional and punctual. My employer covered my egg-freezing cycle and used Progyny as the insurance provider, which made billing very simple. I would 100% recommend CCRM Louisville for fertility care.
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Mattie Trombley
2年前
2024年9月27日
I do not usually write reviews, but this felt necessary. We had faced fertility problems for a year while trying for a second child. After perfect SIS results, my OB referred my husband to CCRM for semen analysis and told us to go directly upstairs to schedule. The front desk woman would not even look at us. We stood there for 5 minutes while she acted as if we were absent. Finally she said, 'What do you need? Do you have an appointment? If not, we are booked for the next 4 months.' We explained the referral. She took it to the back, returned seconds later, said someone would call my husband, and copied the form. I noticed it had no contact information except my name and asked how they would call without our number. She became increasingly frustrated, said the back office would handle it, and refused further help. We left upset and confused. They never called.
The next day, I called Conceptions in Lafayette and was greeted by two of the friendliest women I have met. They asked about our journey and scheduled my husband 5 days later. They were happy to help us pursue baby number two and looked forward to meeting us. I could not attend because of childcare, but he reported an excellent experience, easy billing, and kindness from everyone. Our CCRM experience was brief, but worth sharing, especially amid the difficulties of trying to conceive. Front desk staff represent a company because they are the first people new patients see. It is sad to encounter rudeness and no help at a place meant to offer hope and assistance.
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Breeze Holmgren
2年前
2025年1月17日
The accounting department ruined my otherwise good experience with the doctors and nurses. Be prepared to receive charges you should not have to pay. You need to call and leave several messages before anyone responds. I think they hope you will forget. I prepaid for a package, but they later tried to charge me separately for every visit. It created significant stress during an already stressful period.
The nurses and doctors were very kind. However, nurses sometimes provided conflicting information, and the answer depended on whom you spoke with.
After this review and their response, I spent hours on the phone speaking with different people to have the charges removed. They did remove them.
But for every procedure afterward, they continued doing the same thing. CCRM, you need to improve your internal processes and communication. Accounting staff should review patient accounts to see what has already been paid before adding stress to an already difficult fertility situation. They require advance payment for every visit and then charge again afterward. It feels like a scam. Please fix your process for future patients.
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Lena Leopold
2年前
2024年12月4日
I had a very good experience with CCRM, especially the Louisville office. Everyone there was kind and made me feel at ease during this emotional process.
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Shad Kearns
2年前
2025年2月27日
A life-changing experience at CCRM Fertility Louisville.
After four heartbreaking failed IVF attempts, we decided to travel from Nebraska to CCRM Fertility Louisville—the best decision we ever made. From the beginning, Dr. Robert Gustofson and the entire team provided unmatched expertise, compassion, and support, giving us hope when we needed it most.
Every step of the process was handled with care and precision and a genuine commitment to success. Dr. Gustofson's knowledge and dedication made a crucial difference, and thanks to him, our dream of becoming parents finally came true.
If you are looking for a fertility clinic that truly dedicates itself to every patient, CCRM Louisville is the place. We will be forever grateful for the gift they gave us—our first child!
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Cassi Jones
2年前
2025年2月28日
Everyone is very kind and helpful! They continue to support us and work with us at every step. Annika has been with us throughout it all and is still there whenever we need help. We are grateful to have such an excellent team supporting us through this process.
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Sarah Larkin
2年前
2025年2月28日
Wonderful staff. Very attentive. Everything went smoothly and on time. Dr. G is absolutely the best!
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Kayla Passerine
1年前
2025年5月24日
Do not go to this clinic!!!
I should have read the reviews more carefully before taking my family there. A relative recommended it because they helped them 20 years ago, but it has clearly declined.
Couples should know that they do not want men involved. After testing and providing a sample, the male partner is excluded and receives no communication.
The clinic lied and did not tell my husband and me about preliminary steps we could take, which we learned after changing clinics. Instead, they pressured us toward more expensive options and exploited our inexperience with fertility treatment.
The billing department is incompetent and refused to work with my husband despite repeated explanations that we used his insurance and all financial matters should be discussed with him. Nearly a year and a half later, they are somehow trying to bill us, with documents provided through a portal that does not work. No one in billing can be reached by phone.
Every interaction I had was frustrating and upsetting, making an already difficult process worse. Their incompetence nearly made us abandon treatment. Thankfully, we tried another clinic, where my husband was respected and included throughout and we received the information needed to make informed decisions.
Stay away from this clinic to protect yourself and your emotional health.
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Joyita Bhadra
1年前
2025年5月13日
One-year update 05/10/2025: I received another bill saying I again owe embryo storage fees. Last year, after sending a notarized letter confirming embryo disposition, we had many calls and emails. I thought they corrected the error, but they did not. Joining CCRM was the biggest mistake of my life. This continuing stress is upsetting and disappointing. Seek fertility treatment elsewhere if you do not want this in your life. IVF may fail, but at least choose a more efficient clinic.
My experience here was complicated. Dr. Gustofson, the nurses, and front desk treated us well, which kept me from posting this review for two years. During my 2021 IVF cycle, they forgot to send the prescription for my final injection. I realized the day before, but it was too late because it came from a specialty pharmacy. They retrieved 24 eggs, but only 3 fertilized. According to Google, that injection helps improve egg quality.
Of the three fertilized eggs, two were nonviable and one was mosaic. Dr. Gustofson refused to transfer it. We thought it would be destroyed, but we were wrong. We completed 4 unsuccessful IUI cycles there in 2022–23, and no one mentioned the embryo. Then in 2024, I suddenly received an $850 embryo storage bill. Until then, no one said they had retained the mosaic embryo. Apparently it can now be transferred. I do not know how they knew three years earlier that future transfer would be possible. I had many negative experiences here and want to warn others. Consider another clinic. If you have no alternative, closely monitor everything they say. They are a business and do not care about patients.
Update—March 2024: The office proactively contacted me and heard my complaint. They could not resolve the IVF issue, but did address the embryo storage fee. Communication is a problem at CCRM, and I believe they are trying to improve it.
2025年4月29日
The front desk/billing department is very disorganized. There were multiple incorrect documents, duplicate bills, and complete confusion and poor communication about the self-pay “basic testing package.” Keep receipts, verify all personal information, and check every bill three times.
2025年8月23日
Do not come to this clinic. After reading some of the other reviews here, I am glad I never saw the doctor. I booked an appointment but had to wait several months, which is one of the frustrating things about the system itself. I could tolerate that. Then something came up, and they called a week beforehand to say they had to reschedule. They booked me an appointment within a few days—fine, no problem. A few days ago, I received another call saying I had booked an in-person appointment—yes, because I am anxious and could not even meet a completely new doctor face-to-face once, and fertility is a sensitive subject—but they could not offer an in-person visit because my appointment was at 5 p.m., when the clinic would be closed. This was infuriating because the person who rescheduled my in-person visit never mentioned it. But I had already waited several months, so I agreed. A few days ago, I received a message saying I needed to complete an informed consent form. I opened the app, and there were no outstanding forms. Great, I was all set, right? Apparently not. This morning, I received a message in the app saying my appointment had been canceled because I had not completed the form. What form? I had not received any other forms. I sent a message in the app and got an automated reply saying I might have to wait 2 days—so perhaps I would get a response before my appointment time. I tried calling but was transferred to a line that rang endlessly until it asked me to press 1 for a callback. I am done dealing with this and have started looking elsewhere. I do not care that my obstetrician referred me here.
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Ashley Hoffman
1年前
2025年8月11日
I started miscarrying yesterday, but no doctor at this hospital could be reached. I had to go to the emergency room, where they could not determine the cause of my bleeding after an ultrasound and blood tests, and sent me home. This is absurd. I do not understand why it is so difficult to speak with a doctor. Even my primary care practice always has a doctor on call on weekends whom I can reach.
2025年9月27日
Terrible experience—read the other reviews. They clearly exploit people who urgently need fertility support. The costs are outrageous, and they provide no help verifying insurance coverage. You cannot reach the same person by phone, and their financial team offers neither urgent service nor real support. The front desk and scheduling staff are rude and unhelpful. They force you to complete 12 forms and download a ridiculous app with an average rating of only 1.2 stars in the app store. If you do not download it, they cancel your appointment. Clearly, these companies face too little competition.
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Vanessa Lopez
11か月前
2025年10月9日
Everyone is very friendly and helpful. They are always ready to answer any questions.
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Tiffany Ruziev
7か月前
2026年1月18日
I just completed my first appointment/consultation and had a wonderful experience. The clinic is pleasant, and all the staff are friendly and welcoming. Dr. Gustofson is knowledgeable and kind and made us feel very comfortable. The nurses were thoughtful, and the financial counselor was extremely helpful. She carefully checked our insurance coverage and explained each cost item. I look forward to working with this clinic and feel reassured knowing they will help my husband and me.
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Mariana Recalde
7か月前
2026年1月24日
We only came here for U.S. monitoring and lab work because this clinic was closer to our hotel than Lone Tree. Everything went smoothly, and everyone was polite and friendly.
2026年2月7日
I was very disappointed to learn that this clinic allows only the female partner to be designated as the primary patient, even for services requiring both partners to be evaluated.
This policy means that my fiancée, who currently has no health insurance, cannot be the primary patient and that I must bear the full cost of every consultation.
I find the policy outdated and overly rigid, especially for straightforward services such as preconception screening or genetic testing.
Other clinics allow either partner to be designated as the primary patient based on who is receiving care, so I was surprised that this clinic offers no such flexibility. I hope the clinic reconsiders this policy so both partners can access care in a way that fits their circumstances.
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diwa hanifi
6か月前
2026年3月13日
Terrible customer service. They are dismissive and fail to communicate important information promptly. My appointment was canceled twice because they never told me in advance that certain documents were required. Proper communication could have prevented these problems.
I strongly recommend reading the reviews before considering this clinic. Its low rating exists for a reason. I would not recommend it.
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Audrey Earnshaw
6か月前
2026年3月1日
Dr. Gustofson is kind, attentive, and knowledgeable. We had only one viable egg—one chance—and he and his team made it work.
I truly enjoyed working with his team. His nurse Chris responded quickly, the ultrasound technologists were friendly and kept me informed during examinations, and the embryologists answered all my questions.
Ten days after the transfer, Dr. Gustofson personally called to ask how I was doing. I was deeply touched and sincerely grateful for his expertise and attentive care.
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jenna koval
4か月前
2026年5月15日
This place is a joke. The scheduling hoops and million apps is unbelievably inconvenient… oh and after waiting months to speak to a provider my appointment suddenly disappeared from the Salve app at the time I was scheduled to join… I had sent several emails to them about the confusion it’s impossible to get ahold of anyone and the TL;DR is I do not trust this business. I do not trust these people. How dare they waste my time after waiting several months to see a provider out of pocket mind you. Save yourself the time, money, and the heartbreak….. Go somewhere else…..
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Jennifer Cole
4か月前
2026年4月30日
They violated the No Surprises Act by sending your lab sample to an out-of-network facility without your consent and then charging you a large amount. Do not go to this clinic.
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Tamara Cousineau
4か月前
2026年4月21日
I am giving them three stars because their billing communication really needs improvement. I called for details about some bills and was sent straight to voicemail with a message saying they would return my call within five business days.
The scheduling process was also confusing; I spoke with four different people while making the appointment.
In short, they need to get organized.
2026年6月25日
I have been with CCRM since my first child was born, and it has gone downhill. I believe the newer laboratory technician is named Amanda. She does not do her job. The first time I came in to have my blood drawn by her, I sat in the lobby for more than 40 minutes while she was on her phone. She is ALWAYS on her phone. I have also noticed that this young woman appears aggressive toward patients on ordinary days and toward her coworkers. That kind of behavior affects how we view the clinic. I would rate it below 1 if I could.
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Bahareh Basirat
12か月前
2025年9月4日
He is the best doctor I have ever met and changed my life. I cannot thank him enough.
2023年4月11日
Approachable and efficient. I hope everything goes well with his experience and professionalism.
2023年8月19日
I recommend Dr. Gustafson wholeheartedly. He is an incredible doctor overall, but 3 qualities distinguish his patient care. 1) Caring, positive bedside manner—he is energetic, eager to guide our next steps, and answers every question without hesitation. I always feel more comfortable with him present. 2) Responsiveness—he is easy to reach and answers questions/concerns quickly. 3) Strong support team—Dr. Gustafson would not be as strong without the rest of the CCRM team. My nurse Amanda was especially amazing! The other staff were prompt, attentive, responsive, understanding, warm, and diligent.
Thank you for everything! I know it is not easy, but you all make it look effortless.
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Lily Skove
3年前
2023年10月18日
Dr. Gustofson inspires trust and confidence because he thoroughly addresses concerns and questions, explains carefully, and applies his best judgment and expertise. He never rushes and always takes time to connect, which is meaningful. I also feel that he truly understands the emotional pain and heartbreak of infertility, and I greatly appreciate his empathy. I know I receive the best care at CCRM, from everyone I encounter, including the front desk, nurses, and doctors. The entire team works together and cares about patient well-being.
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Tonia Rivera
3年前
2024年1月21日
This was the best transfer I have experienced for several reasons: the bedside manner of the doctor, nurses, and embryologist. They were kind, informative, and relaxed. They shared the embryo grade and let us see it on the screen. They were also very inclusive of my partner, which I appreciated. In addition, Dr. Gustafson performed my hysteroscopy and embryo transfer. Throughout, he repeatedly asked how I felt and whether I was okay instead of saying, "It is pressure; you are fine," as many women are accustomed to hearing. Keep up the good work; people always remember how you made them feel. ❤️
2024年12月13日
Dr. Gustofson is the most caring, empathetic, wise, and approachable doctor I have met! You do not grow up expecting to need a fertility doctor to build your family. The process takes an emotional, physical, and mental toll on you and your family. Dr. Gustofson's bedside manner immediately puts you at ease. He speaks compassionately, asks how you are, remembers small details, and encourages you to stay positive. His team runs like a well-oiled machine! He could not provide this level of care without his nurses, phlebotomists, ultrasound technicians, and front desk staff. They all share the same mission to help patients efficiently, promptly, and compassionately. I am grateful that Annika was my nurse; she is kind, detail-oriented, and confident throughout the process. I always enjoyed seeing the familiar phlebotomists, especially Alli, who is friendly and highly skilled. The ultrasound technicians are gentle and knowledgeable, and I felt comfortable with them. I strongly recommend Dr. Gustofson and his CCRM team to anyone seeking the highest standard of care.
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