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Samantha Guerrero
12か月前
2025年9月4日
These reviews shocked me. As an infertility patient, I have never felt as valued as I did at UT HEALTH. The doctors and staff treated me wonderfully and listened to my concerns. I felt extremely supported. The nurses cheered when my first ovulation test was positive and congratulated me when I became pregnant. I am reviewing them because I am considering returning for a second child and think highly of their team.
2025年6月26日
Everyone seems emotionally detached or cold. Staff checking you in or taking vital signs are harsh while you are trying to build a family. That is no way to treat already stressed patients. They need better service skills or better staff. They also will not accommodate schedules: it is their way or nothing. For something like this, they should help people work around their jobs.
L
Layla Shuff
1年前
2025年6月13日
I am very disappointed with UT Health Fertility Clinic. We were supposed to start last month but were told the doctor was away, delaying treatment by a month. Now we must wait another month, with no estimated start date.
Our request to use another provider to avoid delays was ignored. Communication should be better; discovering delays without proactive updates is frustrating.
We often contacted them repeatedly for updates. Costs were also unclear, and we still did not understand everything included.
They refused prior authorization for my medication and said paying cash at their recommended pharmacy was easier. The experience left me heartbroken and frustrated.
***Update: We chose another provider who started immediately and was transparent about every step and cost. We are now 7 and a half months pregnant!
Unfortunately, obtaining records from UT Health Fertility Clinic was very difficult. It felt as though they withheld them simply because we wanted to leave.
M
Margaret Rasser
1年前
2025年6月13日
Very dissatisfied and upset with the receptionist and examination staff.
A
Antonia Taylor
9か月前
2025年12月15日
I have been receiving care at UT HEALTH for three months and love my entire care team. Dr. Rippentrop is my primary doctor, and Dr. Yauger and Dr. Mak also oversee my care. She explains every condition in the simplest terms so I understand completely. I feel heard, and my treatment plan is personalized rather than generic. They gave me data on every available treatment option, which made the process less stressful and helped me make decisions. This is an excellent medical team. Thank you for all you do!
F
Flores Lorena
7年前
2020年2月15日
I scheduled an appointment with this place, and they will not return my calls. It has been weeks!
J
Jessica Cross
3年前
2023年9月9日
Dr. Schenken is highly professional, caring, and gentle, and his nurses are excellent. He listens well, is empathetic, and understands the difficulties we experienced while conceiving our precious child. I will always cherish the care he gave me and my family.
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maryann quiroz
3年前
2023年11月4日
He is the best! I saw him for infertility 24 years ago. He was very kind and explained the entire treatment process in detail.
I have twin sons who, in month 11, will turn 24. My boys are my whole world!
R
Reagan Crockett
2年前
2025年1月14日
Without question, he is the best! He is a wonderful, caring, patient, and thoughtful doctor. I became pregnant soon after seeing him. Thank you, Dr. Bob! Our whole family will always be grateful for your care.
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8300 Floyd Curl Dr 5th階、サンアントニオ、TX 78229、米国
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