Denver Fertility Care - Denver、米国

I originally froze my eggs at this clinic before it became part of DFC. My nurse practitioner advised me to consider Shady Grove instead, but transferring frozen eggs is expensive and complicated, and DFC accepted my insurance, so I decided to stay. The positives: The front desk staff are compassionate and genuinely try to help you find answers quickly. My IVF nurse, Kris, has been exceptional throughout the process--knowledgeable, responsive, and supportive. Dr. Ambler is kind, direct, and clearly very knowledgeable. Scheduling appointments has been straightforward, and the clinical team does a good job of keeping treatment moving efficiently. The negatives: Despite having insurance coverage, I was charged a $2,000 administrative fee. The clinic also charges a $250 cancellation fee for virtually any change, even when circumstances are completely outside a patient's control. In my case, after a spontaneous pregnancy that unfortunately ended in loss, I was still expected to pay the cancellation fee. I was also quoted an incorrect cycle cost that was off by approximately $2,500. My biggest frustration has been with the billing department. I experienced repeated billing errors, inconsistent information, and difficulty getting clear answers. Fertility treatment is already emotionally and financially overwhelming, and interactions with billing often felt impersonal and lacking empathy. Overall, the clinical care has been solid, but the administrative and billing side of the practice leaves a great deal to be desired. Fertility treatment is already stressful enough without having to constantly question costs and invoices. While I appreciate the medical team, the clinic's financial practices made an already difficult journey even more challenging.

I have greatly enjoyed my experience at Denver Fertility Center. The nurses are very patient with my questions, and Dr. Ambler always takes the time to explain everything without pressuring us into any treatment. The front desk is also very responsive. We previously visited another clinic where the process always left us confused and overwhelmed. So far, our experience at Denver Fertility Center has been much better.

They are very responsive, and Dr. Ambler is both highly skilled and kind. She makes you feel comfortable and is a wonderful person.

This is by far the worst business I have encountered. They do not answer calls, voicemails, or emails, and doubled their prices without warning. I strongly recommend choosing any other clinic. This clinic is a waste of money, and its quality of care is extremely unreliable.

Dr. Ambler is the best.

Dr. Allen is wonderful! She truly listens and works with you to create an individualized treatment plan. I have never met such a considerate doctor. Thank you!

After more than three years of trying to conceive and an unpleasant experience at CCRM, my husband and I found Denver Fertility Care. From our first meeting with Dr. Ambler, we felt her genuine commitment. To her and her team, we were more than patients; we received friendly, thoughtful, professional care, which is essential during the vulnerability of fertility treatment. About six months after beginning with them, we finally conceived our first child. We will always be grateful to the wonderful Denver Fertility Care team!

My husband and I recently met with Dr. Awadalla, and unfortunately it was one of the most unprofessional medical interactions we have experienced—especially upsetting given the vulnerability of fertility care. From the moment the virtual appointment began, Dr. Awadalla made us feel like an inconvenience. She was dismissive, unprepared, and shockingly cold. She appeared not to have reviewed our case beforehand and, worse, questioned why we were speaking with her, even though this scheduled consultation was the next step recommended by the nurse practitioner. When we tried to clarify our goals and express concerns, her tone became defensive. Instead of meaningful responses, she was condescending and lacked basic empathy. We never felt heard or respected. We were made to feel foolish for asking questions, and when we pointed out that her manner was inappropriate, she became hostile. Her communication was not merely unhelpful but confrontational. Her behavior went far beyond poor bedside manner; it was unprofessional, unethical, and wholly inappropriate for any physician. I understand that not every doctor-patient relationship is perfect, but Dr. Awadalla's behavior raised serious concerns. Patients deserve respect, and doctors should be informed, prepared, and ready to engage thoughtfully. Dr. Awadalla failed in every respect. I strongly advise women seeking fertility care to look elsewhere. You deserve better—and so did we.

Please avoid this place. I had a terrible experience here and wasted my time and a great deal of money. I had two egg retrievals and one FET, all of which failed.

I am sure this place would have a lower rating if most people did not prefer to keep their fertility journey private, but I agree with those who previously gave it one star. Communication is nearly impossible. You call and they never answer. You leave a message and they do not call back. I left a message two weeks ago and never received a return call. You send a message through the portal and receive a reply, but the front-desk staff have a different policy from whatever answer you received. We were told we could bring in a sample but were given no other information. When we arrived with the sample, the front desk told us we needed an appointment. The entire process is already stressful without having to decipher their information. I am sure that if I requested my medical records for another clinic, they would tell me what they have told others and make me wait months for them to be sent. You cannot even see the complete record in the portal. I am sad, upset, frustrated, and angry about this entire ordeal. It almost feels as though they try to make people fail throughout all these practices. It was all a waste of money and time. Please do not visit any of their offices.

I do not recommend this place. If you want to waste time and money, go to Conceptions Reproductive Associates of Colorado. My last appointment was June 8, 2024. They charged me for services that were not completed, and my refund still has not arrived. Not recommended. I spent two years struggling and never received answers. I wasted my money and time. The care disappeared. I am sad, frustrated, depressed, and angry about this entire ordeal. It almost feels as though they try to make people fail throughout all these practices. It was all a waste of money and time. Please do not visit any of their offices.

Untrained staff often asked what I was there for, and if I said a blood draw, they usually asked which specific blood tests I needed. I am not a medical professional, and because they were responsible for my care, this was not reassuring. This clinic had many problems, including billing errors, rude staff, and more than I can list. Most importantly, I was told at six weeks that I would miscarry. They gave me the news and, while I cried, provided only very basic information about what would happen next. They offered a D&C but did not explain what having or not having it would mean. I left with nothing—no printout or information about what to expect or what to do. One week later, I was admitted to the emergency department. Avoid this place at all costs.

I love Dr. Ambler and her entire team, including the receptionists at both locations, clinical staff, nurses, insurance staff, and billing department. I have had a positive and effective experience, both clinically and personally. I trust Dr. Ambler and her team and am happy to have continued receiving care here for more than three years.