Fertility Centers of New England（米国ファルマス）

The worst customer service I have ever encountered. They have very strict weight requirements and provide no help at all. The staff are extremely rude and mean.

Do not go here; they are scammers and thieves. They tell you the first consultation is free, but it is not. They say you can arrange a payment plan and continue treatment, but that is a lie. My wife and I have been seeing them for months, met the doctor only once for the "free" initial consultation, and were forced to repeat a series of tests we had already completed and that were in our medical records, simply so they could charge for doing them again. We now owe them hundreds of dollars and have received virtually nothing. They froze our account until it is paid in full, so we cannot continue treatment. I say continue treatment, but we were never able to begin because they did nothing for us beyond the initial consultation and repeating tests already completed. They are not trying to help you have a child; they are only taking your money.

Treatment is extremely expensive, and the care team is very rude. You never know who will respond to your messages, no one is direct, and there is constant passive-aggressive rudeness and insensitivity while they drain your wallet. I did conceive successfully, but I cried every time I had to speak with them. They need sensitivity training and perhaps an entirely new staff. They are condescending and still do not answer your questions. It took them a week and four replies, yet no one bothered to actually review a PDF of lab results I sent for evaluation. Constant nonsense and belittling.

I went through the process of creating embryos with donor sperm, and it was a great experience. I did not need to ask many questions because the information was thorough and relevant. The only drawback was that Dr. Hill speaks very quickly and has a lot of information to provide. I usually recorded the calls so I could review them later. Overall, it was a great experience and I would recommend them!

I contacted FCNE through its online portal to ask about IUI. I had already completed fertility testing through my OB/GYN and started a medicated cycle, but could not undergo IUI because my insurance required it to be performed by a reproductive endocrinologist. I explained this in the portal. Soon afterward, their director of concierge services emailed me about the consultation and required testing. The email said, "For female patients, because of anesthesia requirements, we require a BMI below 36% because we are an outpatient facility." I replied, repeating that I had already been tested and had a treatment plan. I told them my BMI was above 36% and asked whether that automatically excluded me from all services even though I was not seeking anything requiring anesthesia. The director replied with a very brief email stating they would not treat me or even consult with me about services until my BMI was below 36%. This place needs to seriously improve its understanding of its patient population. I have dealt with endometriosis for years, which directly contributed to weight gain, along with chronic physical discomfort, lack of answers, dismissive healthcare providers, and stress. Now I am also coping with infertility. All of these significantly contribute to weight gain. Their patients come to them during emotionally stressful times, yet they offered no support. I understand that they must follow certain guidelines and policies, but the insensitive way they communicated this was appalling. At minimum, they could offer resources and support to help people seeking fertility services become eligible, or provide alternatives. Such a rapid and harsh rejection is inappropriate when a family already feels desperate about being unable to conceive.

I was unhappy with my consultation. I scheduled an IUI consultation, but Dr. Hill focused on IVF throughout. When I clarified that my consultation was only for IUI, Dr. Hill said IUI was a waste of time and money. If the goal is to discourage couples from IUI, why offer it? I found Dr. Hill's approach overly promotional, presenting IVF as the only viable option.