Main Line Fertility - Fort Washington、米国

I have been working with Main Line Fertility for several months, and the experience has been wonderful. From the beginning, meeting Dr. Alexa was a very positive surprise. She explained everything clearly and patiently answered all our questions. After I completed all the recommended testing, she met with us again and offered extremely valuable insights that helped me in many ways. I have truly enjoyed working with MLF. This is our first IUI, and we are now in the two-week wait (TWW), hoping it succeeds!

We had a wonderful experience with Bre. She was attentive and helpful, listened to our concerns, and addressed them. She treated us as more than patients. Lori, the laboratory staff, and the front desk staff were all wonderful. Everyone at the Fort Washington office was outstanding.

I have been a patient here ever since. This office and these people are the only things that make the process a little easier. They are very compassionate and caring. Bre, Cheryl, Stacy, and Dr. Somkuti are wonderful! I highly recommend this office and its staff. I do not know what I would do without them!

I feel bad leaving a negative review, but the level of service makes it necessary. The office visit was fine, and the doctor was clearly experienced and trustworthy. Patient service outside the office, however, is terrible. Simply calling to speak with the care team is difficult. The front desk rarely answers, and transfers to the medical team reach voicemail 95% of the time. The message promises a callback within 1 hour if you call before 3 p.m. Today I left 3 voicemails beginning at 8:30 a.m. and have received no callback about an urgent, time-sensitive medication matter. They encourage messages through the portal, but responses there are not timely either.

I rarely leave reviews, so my experience had to be truly awful for me to do so. I scheduled an appointment to drop off a sample for testing, a process that should take no more than two minutes. On arrival, the receptionist immediately said, ‘We have a no-children policy, so you need to wait outside.’ This was not disclosed by phone during scheduling, through the automated system, on their website, or in referral documents. I replied, ‘Okay, but this is not really an appointment; I am just dropping off a sample.’ The extremely rude receptionist said, ‘It is still an appointment. This protects people who are sensitive about pregnancy.’ First, no one was even in the waiting room for my two-year-old to upset. Second, I was only dropping something off, which they knew would take moments. Third, I do not accept that explanation. This child exists only because of fertility treatment and testing. Do they not think I might be sensitive to the subject? My chart shows years of fertility problems, tests, and procedures. Adults encounter children every day. Should those supposedly sensitive adults have private commuting routes to avoid school zones? The receptionist did not need to be rude because my child is living proof of the hope their clients have. I will never return. If these are the policies you enforce and encourage, you should be ashamed. Your staff need to do better and understand the implications.