マリン不妊治療センター、米国

We completed two rounds of IVF at this clinic, but unfortunately, our experience was not positive. Throughout the process, we felt that the clinic provided almost no personalized care or attention and did not consider our specific medical needs. Communication was often inadequate, and our concerns did not seem to be taken seriously. The clinic never explained different treatment options or alternatives to us. It felt like a one-size-fits-all approach rather than a treatment plan tailored to our circumstances. We also had issues with the front desk staff. After several interactions, we found them dismissive and unprofessional. On one occasion, when we asked about coverage under our Progeny insurance, we felt that a staff member mocked our questions instead of helping us understand the costs. Another major issue was the delay in receiving genetic test results. My results took nearly three months, adding stress and delays to an already difficult fertility journey. In addition, despite having Progeny insurance, we were repeatedly asked to pay out of pocket, leaving us confused and frustrated about treatment costs. Overall, we left feeling unsupported, unheard, and without the personalized care we expected during such an important and emotional treatment process. Based on our experience, I would not recommend this clinic to others seeking fertility treatment.

Marin Fertility Center is different. We had four egg retrievals there and are very grateful for the attentive and compassionate care they provided. We had previously gone to a larger clinic where we felt like just a number, so we appreciated the personalized care at Marin Fertility Center. Dr. Uzelac has created a truly unique fertility clinic. They get to know every patient; to them, you are a real person, not a number. Everyone, from the office staff to the nurses, treats you with care and empathy. The fertility journey is difficult, and their support helped us tremendously on the hardest days. They also celebrate every small step forward with you.

We attended a very expensive IVF consultation. We assumed the high fee was for an OB-GYN with fellowship training in reproductive endocrinology and infertility, a three-year specialty. We discovered that Dr. Brotherton had not completed reproductive endocrinology fellowship training, which made it difficult to understand why she worked at an IVF clinic. We had effectively paid a premium to see a general OB-GYN.

This clinic provided the best service I have ever experienced.

Linda R, the office representative, was extremely rude! She was no help at all and hung up on me. She was highly unprofessional.

This review is only for Maria, who works there. Please provide better customer service on the phone. Your personal opinion of others is irrelevant. You should not sound so arrogant on the phone. You have no idea what other patients are going through...

Very obstinate front desk. Refuses to release results directly to the patient, and refuses to interface with the requesting doctor to get the results shared. Stated on the phone that they faxed the results, no longer our problem... of course receiving doctor has not received a fax. If you want to work with someone who takes patient support seriously, take your healthcare elsewhere.

My husband and I had tried to conceive for seven years and had a very poor experience at a large California hospital chain before coming to this clinic this year. From day one, every staff member here was kind and cared about our success and mental well-being. The doctors were knowledgeable, took time to understand our situation, and personalized every step of the IVF process. We also found that they fully guided us through every decision and developed an approach to maximize our chance of success. Whenever someone suggested an issue I should ask about, I discovered that the clinic had already considered it and selected the best approach. At every step, I felt that I mattered and that everyone at the clinic was working to help me succeed as quickly and easily as possible. Infertility is emotionally exhausting, and they understand and care about that. Throughout the process, the staff and doctors gave me hope and restored my confidence in my own judgment, which is almost as precious to me as the pregnancy we are now expecting. I highly recommend them!

We are so grateful to Marin Fertility and for the care the staff showed throughout the process! We completed two egg retrievals and one frozen embryo transfer at Marin Fertility, and I would recommend them without hesitation. The doctors and nurses were very attentive and kind. From bringing medication after hours when I realized a vial was missing to thoughtful nurses massaging my feet while the anesthesiologist tried to find a suitable vein, the Marin Fertility team showed genuine care and went above and beyond when needed. I am now pregnant for the first time and will always be grateful to this clinic and team!

I cannot express how grateful I am for my incredible experience at Marin Fertility Center. From the moment I walked in, the staff made me feel welcome and supported. Dr. Uzelac and the team, including Dr. Kirsten, Isabel, and Jennifer, were not only knowledgeable but also compassionate, guiding me through every step of IVF with care and professionalism. The facilities are state-of-the-art and always clean, creating a comfortable environment during a challenging time. My doctor took the time to explain every procedure and answer all my questions, ensuring I felt informed and confident. The emotional support was just as important as the medical care. I appreciated the counseling services, which helped me through the ups and downs of the journey. Thanks to Marin Fertility, I am now expanding my family for the second time through MFC. I highly recommend this center to anyone considering IVF. They truly care about their patients and their success. Five stars throughout!

A truly outstanding IVF doctor—forever grateful! I cannot say enough wonderful things about Dr. Uzelac and the incredible care I received throughout my IVF journey. From the first consultation, it was clear that Dr. Uzelac cared not only about the medical side, but also about making sure I felt supported, heard, and empowered at every step. IVF can be overwhelming and emotional, but Dr. Uzelac and the incredible team made the process as smooth and stress-free as possible. Dr. Uzelac took the time to explain everything in detail and always answered my questions patiently and kindly. They made sure I was fully informed and comfortable with every decision and never rushed me through the process. I always felt that my concerns were genuinely heard and that my well-being was their top priority. What truly sets Dr. Uzelac apart is the level of personalized care they provide. From seamlessly coordinating my treatment plan to the small extra touches that eased my anxiety, it was clear that Dr. Uzelac and the entire team went above and beyond. Their warmth, professionalism, and commitment to patients made all the difference. Thanks to Dr. Uzelac and the entire team, my IVF experience was more positive than I ever expected. I will always be grateful for your support, encouragement, and expertise in bringing me closer to my dream of parenthood. I highly recommend Dr. Uzelac to anyone going through this process—they truly are a lifesaver. Thank you, Dr. Uzelac, for everything you have done. Your dedication means the world to me!

MFC staff member and WHNP Kristen Eckert is wonderful! She is so professional and respectful toward her female patients! She is very direct about the options and highly knowledgeable.

MFC was the best decision we made! My diminished ovarian reserve and endometriosis were very challenging, so we knew the journey would be difficult. Initially, based on many recommendations, we also considered Spring Fertility Center in San Francisco, but after our first visit with Dr. Joy Brotherton, we believed MFC was the right place for us. Dr. Brotherton treated us as individuals, not just another case or number in the statistics. She took the time to explain everything about IUI and IVF, enabling us to make informed decisions. Because I had little time left, we decided on IVF. The entire team was extremely supportive throughout. Linda at the front desk, Maria the administrative coordinator who handled all insurance matters, and the nurses—Isabel, Ginger, Leah, Jennifer, and others—were all very kind and caring. My veins are difficult, and Isabel was always patient and handled it with a great sense of humor. I interacted with Dr. Uzelac only a few times, but he was kind and knowledgeable. Dr. Brotherton was outstanding. She always replied to my emails within 24 hours and was always willing to hear my suggestions about treatment. It felt like a two-way conversation, which is rare when dealing with doctors. The clinic answered my calls promptly 95% of the time and provided immediate, helpful responses. During a long and stressful process such as IVF, this level of communication is invaluable. After two egg retrievals, I am now carrying a miracle—my first child. My only suggestion for improvement concerns Prya, the first insurance coordinator I dealt with. Unfortunately, she was rude and made me feel like a burden. However, after I reported this to the clinic, they reassigned my case to Maria, who was wonderful and handled everything perfectly. Overall, I am very glad we chose MFC. The entire staff made this journey special and will always hold a special place in our hearts.

We are extremely grateful that we found Marin Fertility Center. It is no exaggeration to say that everyone in the office—from the administrative team to the nurses, doctors, and staff—truly cares. They take the time to explore every option and focus not only on growing your family but also on your own health. Whenever I had a question or concern, which is common during this process, I received compassion and support. I always felt like an extension of their “family” and knew they supported me. I humbly encourage anyone on a fertility journey to explore MFC.