Aspire Houston Fertility Institute - 7515 メイン・ストリート スイート 500, 米国

My husband and I met Dr. Randall Dunn for our first consultation yesterday. He listened very carefully and answered our questions thoroughly. Everyone at the clinic was warm and friendly, and Dr. Dunn was highly knowledgeable and approachable. The clinic staff sent many emails and messages to keep communication open, which was very reassuring. They are truly efficient! I look forward to starting treatment and embarking on this journey with the team.

Excellent.

Dr. Randall Dunn and his team—the entire Aspire team—gave me an amazing experience! My husband and I are so grateful that you made our dream come true. Your service exceeded all expectations. He was professional from start to finish, and the other staff, including those at my local monitoring clinic, were also excellent. I will always be grateful to Dr. Dunn and the Aspire team for making this journey so memorable!

Aspire HFI gave me the greatest gift of my life. I had never undergone IVF before, and Dr. Nurudeen guided me throughout. I needed several procedures and was even at risk of miscarriage, but she always arranged urgent visits or calls promptly. The clinic has many locations, which is convenient when you need options. I am now back to prepare for my second baby. Despite the years that have passed, she remembers our case and is developing a treatment plan. This was the only clinic that accepted our insurance, and I am truly glad we chose it.

My experience at Aspire HFI felt more like an assembly line than personalized medical care. Clinically, Aspire HFI performed poorly compared with the clinic I later attended. Although I was older during my second treatment elsewhere, 50% more eggs were retrieved. This suggests that Aspire HFI relies on standardized, one-size-fits-all protocols instead of tailoring treatment to each patient's physiology. The logistics were equally frustrating. After moving, I needed to ship my frozen eggs to a local clinic. This became a months-long ordeal. I was caught between Aspire HFI, its third-party shipping company, and the receiving clinic, with no single coordinator. Aspire HFI charged a high shipping fee, yet I still had to act as project manager. I sent dozens of emails and repeatedly followed up just to complete basic forms, only to be told it was not the staff's responsibility. Aspire HFI operates like a large corporation focused on maximizing patient volume and revenue. Fertility treatment is already highly stressful; rather than providing support, Aspire increased my stress and anxiety. If you want a clinic that prioritizes patient outcomes over corporate performance, look elsewhere.

Dr. Randall Dunn at Aspire Houston Fertility Institute is truly exceptional. From our first visit, his care, empathy, and professionalism made us feel at ease during one of the hardest periods of our lives. Our infertility journey was long and painful, with multiple failed embryo transfers that often left us hopeless. Dr. Dunn never gave up on us. He patiently explained every step, answered every question, and developed a personalized plan that restored our hope. His medical knowledge is remarkable, but his compassion and genuine dedication to patients truly set him apart. With his guidance and support, we finally became pregnant—a dream we once thought impossible. We are profoundly grateful and excited to welcome our baby. We wholeheartedly recommend Dr. Dunn to anyone facing fertility challenges. He is not only an outstanding physician but also a deeply caring person who makes a meaningful difference.

Dr. Dunn is kind and patient and takes enough time to help patients understand the treatment process and options.

Aspire made us feel confident and comfortable the moment me and my husband stepped through the door. We feel confident starting our journey to become parents. The Houston Med Center team are fabulous!!! I recommend them for all of your infertility needs.

I had a good appointment because Dr. Kriseman speaks Spanish and explained the steps for trying to conceive very clearly. Although it was telehealth, the experience was very satisfactory. She answered all my questions, and I will now proceed with the tests she ordered.

Dr. Dunn truly goes above and beyond. His knowledge and professionalism are exceptional, but what truly sets him apart is his compassion. He genuinely cares for his patients, listens patiently, and supports them throughout the process. I am very grateful for his excellent care. Thank you, Dr. Dunn. If you want a child, see Dr. Dunn!

Many thanks to Dr. Dunn, Dr. Grunert, and all the clinic's nurses and staff. They were wonderful and compassionate, and we trusted them. I cannot praise this clinic highly enough. They were extremely responsive, even after hours and on weekends through the app. Because of this, we completed an egg retrieval, attempted 3 embryo transfers, and scheduled multiple tests within 4–5 months. We wanted proactive treatment, and the South Avenue office's efficiency and scheduling fully met our expectations. We are very grateful. However, the billing problems were terrible and highly stressful. I am still trying to resolve numerous issues the billing and financial teams failed to catch; I found them only after spending hours with the insurer and billing department and reviewing each statement. So far, they even failed to obtain authorization for a procedure that required preauthorization, leaving the insurer to pay nothing. They also incorrectly recorded one visit as out of network and failed to notice, resulting in 1) the negotiated in-network rate not being applied and 2) a deductible incorrectly set at $1,200 instead of $400. Worse, they billed me twice for charges the insurer had already paid. They also showed that the insurer would pay nothing when it had in fact paid, so they charged me $500 more in cash than the insurer listed as my responsibility. If I had fully trusted Aspire's billing and financial teams, I might have overpaid by more than $3,000. That is not a small amount, and this was not just one incorrect bill.

Five stars! I love Dr. Dunn and his team! Everyone you meet is kind, considerate, and supportive throughout treatment. If you are looking for the right clinic, come here!

Dr. Dunn is wonderful! He truly took time to listen and made me feel completely understood. He is very knowledgeable and explained everything clearly. The receptionists and nurses were soft-spoken, kind, and lovely. They made the entire visit comfortable and welcoming. Thank you, Dr. Dunn and the entire team, for your kindness and care!

My husband and I first thank God for placing Dr. Timothy Dunn on our fertility journey. He is an excellent doctor who always answered our questions and never left us with doubts. We recommend him 100% because God placed this doctor in our path. Thanks to God and Dr. Timothy Dunn, we achieved everything my husband, our child, and I hoped for. May God bless this wise and patient doctor. We appreciate his work and his Spanish, which he speaks very well. May God bless him greatly. 🙏🙏

Super smart, compassionate and really listens to his patients.

Dr. Dunn is an excellent doctor. He is very thorough and has strong professional ethics. He is funny and keeps me smiling at every visit!

Dr. Dunn is experienced, compassionate, and understanding. He listens patiently, answers all your questions, and puts you at ease. He offers honest options and advice and genuinely cares about his patients. My husband and I would definitely recommend this clinic. The office is responsive and efficient. After so many losses, he stayed beside us and helped us rebuild our family!

Dr. Dunn is an excellent doctor, and Aspire has an incredible team. The nurses and receptionists truly care about their patients. I had an emergency, and they saw me immediately. I have been receiving treatment at Aspire since last year, and the entire experience has been very positive. I highly recommend Dr. Dunn and Aspire to anyone seeking medical help to become pregnant.

I rarely leave negative reviews, but I feel it is important to share my experience to help others make informed decisions about their healthcare. My gynecologist referred me to Aspire Fertility for a PCOS diagnosis and fertility options. I had a hysteroscopy at their facility, and shortly afterward, I received a call from Dr. Maya Kriseman informing me that they had found advanced precancerous cells on my cervix and that I needed urgent LEEP surgery. The news was absolutely devastating—especially since all of my Pap smears, including one done three months earlier, had been completely normal. Although my gynecologist advocated for me and questioned the results, which Aspire reportedly doubted, I spent weeks in tremendous emotional distress believing I had a serious condition. Eventually, it was discovered that their laboratory had made a serious error. I endured unnecessary emotional trauma over a diagnosis that was not even mine—and to this day, I worry that the actual patient's results may still be unknown. Aspire never even called to apologize for this grave mistake. Instead, I received an impersonal portal message from someone I had never met, Managing Director Vicki Sandel, without any real acknowledgment of the emotional and psychological harm caused. In addition, just after I woke from anesthesia following the hysteroscopy, Dr. Bello asked whether I had ever had an ectopic pregnancy—which was completely baffling because I had never been pregnant. When I asked the nurse and later Dr. Kriseman about it, no one could explain where that information came from, leaving me even more confused and concerned that my records had been mixed up with someone else's. The overall clinic experience felt more like a high-pressure sales environment than a place focused on genuine patient care. Aspire felt like a fertility “factory,” with the clear goal of pushing us toward IVF as quickly as possible. After months of reflecting on our experience, it was clear that everything seemed geared toward getting patients to immediately sign up for a $25,000 to $30,000 treatment plan. As part of my PCOS journey, I shared serious and vulnerable concerns about my struggles with weight gain and insulin resistance, even crying in front of Dr. Kriseman out of sheer frustration. Rather than receiving compassion or support, my concerns were dismissed. Fertility care should recognize and support the whole patient—mind and body—but emotional well-being did not appear to be a priority here. Based on my experience, I do not recommend Aspire Fertility. In healthcare, especially fertility care where patients are already vulnerable, attention to detail, accountability, empathy, and integrity are nonnegotiable. Aspire Fertility failed in all four areas.

If you care about your health and sanity, avoid this place at all costs.

Why do people here so often seem annoyed and angry in texts/emails?

The latest review ever... I have resisted writing this review for four years after going through IVF because I really liked Dr. Stewart. But my experience was so awful, while my experience at ccrm was so amazing, that I hope someone finds this review before starting their journey and considers another organization. Your care and experience will be better. I transferred my embryos to ccrm, but this week I had to return to collect information about them. I was shocked that the place was exactly the same: impossible to reach anyone, calls not returned, long hold times, and intolerable staff attitudes. As a healthcare provider, I find this unacceptable, especially given the money, time, and emotional investment each patient puts into this journey. My nurse was rude; one nurse inserted the tube into the... wrong area, then put it in the correct place immediately before the transfer (yes, I mean what you think I mean); and the embryologists were extremely condescending. They would call after hours so you could not call back with questions. The list goes on, but I do not want to spend the energy writing it all out. It is worth mentioning that I became pregnant on the first try, and after beginning my ccrm journey I had greater success from one retrieval than from two retrievals with aspire combined. IVF is inevitably difficult, but the way the staff treated you throughout the process (excluding Dr. Stewart) added a hardship no one should have to endure. Better care does exist. Just not here.

The billing department is a mess. They initially forgot to contact my primary insurance, then a month later billed my secondary insurance $4K. My secondary paid part of it, even though my primary should have paid the full $4K! It also showed that I was owed a $670 refund last year, but they used it to cover the portion my secondary insurance did not pay!

I do not know whether this is a Texas issue, but dealing with Aspire Fertility in Houston was a painful experience as a patient. Even the process of booking an appointment through the front desk was extremely difficult 😓, under the rules of the Inception LLC new patient services team #third-party appointment processing. In mid-September 2024, we scheduled an appointment for October 21, 2024. Starting September 20, a staff member from Kathleen Slight's team called me every week during business hours, while I was working, harassing me to complete paperwork. Not one staff member sent me a proper email explaining how many forms were required or how long they would take. Multiple emails came from multiple sources, including the Prelude app and Aspire staff, creating confusion. I was harassed with calls during business hours. I asked, “Why make patients complete medical history forms a month before the appointment?” The appointment with the doctor lasts less than 30 minutes, yet the patient must complete 60 pages of forms a month in advance??? It is torture! Ms. Kathleen Slight emailed that Aspire's new patient services team had created a rule that “patients must complete the forms within 48 hours of scheduling an appointment.” I tried to be respectful and completed the welcome packet forms. Yet the team canceled my doctor's appointment again and left me a voicemail. Please note... “I did not receive any email after they canceled the appointment.” Only a voicemail from Ms. Gabby! My question is, “Why does Aspire operate in such an unofficial manner? Are they running a fertility clinic or a drug cartel?” That evening, I wrote to Ms. Kathleen Slight again. She confirmed that Dr. Bello wanted patients to complete the medical history form five days in advance. Honestly, my appointment was still 7 days away. I agreed and rescheduled my appointment. The staff did not apologize. In short, the employees at Aspire Fertility Houston lack basic humanity, kindness, and management skills. You would expect a fertility center to treat its female patients promptly and kindly. These nurses or front desk staff act like a drug cartel, constantly calling and leaving voicemails and making patients worry that their appointments will be canceled. I felt as if I were being held at gunpoint, receiving weekly calls from Ms. Emily, Ms. Gabby, and Ms. Courtney, as though they had no work other than chasing patients. One request to all patients: if you have the option to stay away from Aspire Fertility, do so. A personal relationship with a doctor may help. The front desk is terrible!!!

The worst doctors and staff! I have never encountered ruder staff in my life. They only push IVF—I wanted to try IUI first—and become very unpleasant when you refuse birth control and ask questions about the medications they want you to take. I wanted to understand what was happening to my body! They wanted me on BC b/c they did not want to schedule my HSG during my period. Note: birth control prevents pregnancy, so why would I take it??? Before pursuing any treatment, read Real Food for Fertility. I promise that doing things naturally and avoiding vitamin deficiencies will make it easier and less expensive to become pregnant, but they will not tell you that because it does not make them money. Low vitamin A levels cause miscarriage, and low iodine/iodide is bad for fertility...read the book and find a new doctor. Every visit here was a terrible experience.

I love Aspire! So far I have had no problems. Every doctor I have met has been kind, patient, and understanding.

I had an excellent initial consultation with Dr. Dunn at Aspire in Houston. He took the time to review everything carefully and answer every question. My sister, who accompanied me, had additional questions about her own fertility journey, and he also took time to listen and answer them. After the consultation, I had an ultrasound and blood draw at the clinic, which was quick and convenient. Dr. Dunn personally reviewed all the results with me. He was very kind and took time to explain everything. Overall, I had a wonderful experience and highly recommend Dr. Dunn and this clinic.

The care was excellent. Best of all, the doctor speaks Spanish, which made my wife feel more comfortable. He is highly professional and helpful, and I recommend him 100%.

From my egg-freezing procedure through embryo transfer, I cannot say enough good things about my experience with Dr. Steward and the entire Aspire HFI team at the Medical Center Women's location. From efficient appointments to consistent communication and support, I always felt well cared for. I now have a healthy baby girl, and it all began at Aspire HFI. I highly recommend Dr. Steward and any team he chooses to work with, and I will always be grateful to them!

I do not recommend this clinic unless it is the only one that will accept your case or the only one covered by your insurance. The staff do not respond to messages or return calls, provide no financial guidance, and leave you waiting in the lobby with a time-sensitive reproductive specimen for over an hour while patients having non-urgent blood draws or ultrasounds go ahead of you. They will ensure that you pay far more for medication than at other clinics and will be rude along the way. If you want infertility to be even more stressful, this place is perfect.