Aspire Houston Fertility Institute - 929 Gessner Rd #1320、米国

I've been a patient here for several years, and my experience has been consistently positive. Dr. Yeh has been my primary physician throughout that time, and I have nothing but good things to say about him. He takes the time to listen, uses sound judgment, and has an excellent bedside manner. Most of my interactions have been with the staff at the Memorial City location. While no office is perfect, the majority of the staff have always been respectful, professional, and empathetic. I've also had experiences with the Piney Point location, and the staff there have been just as courteous and helpful. Overall, I've been very satisfied with the care and service I've received and would gladly recommend this practice.

Excellent.

My husband and I have worked with Dr. Ye for years and trust him and his judgment completely. He patiently answers every question and provides detailed examples. He is an excellent doctor, and we are glad to have him beside us on this difficult journey.

Disorganized management, unresponsive staff, and no support. I am extremely disappointed and frustrated by the lack of care and communication.

Communication at the Memorial City location is a major problem. Some employees speak to you like a child when you point out their mistakes. Billing is also unreasonable and includes services you did not know about. One employee told me I had overpaid and would receive a refund, but I never did.

I love this clinic. Their warm welcome, comforting hugs, and everything else are so reassuring. I am very grateful to Dr. Klapp.

Dr. Klapp is an excellent doctor! I am very grateful for everything she has done for me and my family.

It was a great experience.

To be honest, my husband and I initially registered at the Memorial location. The front desk staff gave us almost no information!! Many times, our appointments were not scheduled by phone. The front desk did not tell us that communication had to be through the portal. The portal is actually very simple and easy to use, and the nurses respond quickly. I did not mind it at all. You can view your appointments and the medications you need to take each day. I later learned that they have other clinics. I highly recommend the Kingwood location and even The Woodlands location. The Kingwood staff are very friendly, kind, and knowledgeable. I have been receiving care since October 2024, and now, in May 2025, I am pregnant, thank God. The process was not easy, but it was worth the wait.

The Memorial City team was a pleasure to work with. Highly recommended for all families.

I usually visit a different office, but after moving I ended up at Memorial City. After that visit, I can confirm that I will drive an extra 30 minutes to return to my original office in Cypress. If you can set aside all concerns and questions and blindly follow their instructions, regardless of what they want to insert into your body or what chemicals they want to inject, then this office is suitable for you. They make you feel that asking any question is foolish or ridiculous. If you ask through the portal, which they specify as their preferred method, they give you a one-sentence response that does not answer any of your questions. If you have too many questions, they make you schedule another consultation with your doctor, but the doctor is unavailable for 3-4 weeks. They then make you feel foolish for delaying your own process further, even though the doctor should have taken the time to review this information with you in the first place and the nurses should be trained to answer simple questions about what they call “routine procedures.” They tell you not to search Google, but provide no answers, so how else can you get your questions answered? Also, if you have a full-time job and miss several of their calls, they make you feel difficult to reach and find ways to shame you because you are in actual meetings and cannot immediately leave to go to CVS and have your blood pressure checked. In summary, I do not recommend the Memorial City office. Good luck to you all.

Dr. Abdullah is an amazing doctor who helped us fulfill our dream of starting a family. He truly listened to our concerns and took the time to explain everything in detail, ensuring that we felt informed and reassured at every step. It is clear that he genuinely cares about his patients, and his compassionate approach made a tremendous difference in our journey. We are extremely grateful for his support and dedication, and we highly recommend Dr. Abdullah to anyone seeking exceptional care.”

We scheduled a semen analysis for my husband but canceled after finding better timing and same-day results elsewhere. I asked how long the refund would take and was told 6-8 weeks. They took the deposit the same day but need 6-8 weeks to return our money? I have never heard of this; refunds usually take 3-5 business days. I am glad we are not doing IVF there. Also, no one answers calls from current patients, but someone answers if you call for a new appointment. That is how I reached them to cancel.

I was not impressed. I went in simply for a consultation and to help them understand me, but they tried to pressure me to bring in my husband. I know I am the one with the issue because my cycles have not been very regular, though they recently became more regular. They immediately discussed IUI/IVF without asking how I felt about either option. On top of that, the consultation was expensive even with insurance. I know this is a costly service, but charging $128 for a consultation seemed ridiculous. I expected something more personal and an effort to understand me as a patient discussing a sensitive topic. I left the consultation feeling very uncomfortable.

I am a new patient of Dr. Mazen and can say that he is very kind and explains everything concerning a patient's health. He patiently answers patients' questions.

I cannot adequately express my gratitude to the Aspire team. Dr. Abdallah is an outstanding physician whose expertise and professionalism made all the difference. He took time to explain every detail and answered all my questions patiently and clearly. The nursing staff, especially Veronica and Roxanne, were equally wonderful. Their professionalism and warmth created a comfortable atmosphere, and their support was invaluable. They were always available to help. The clinic itself reflects their high standards of cleanliness and attention to detail. I always felt comfortable and safe during visits. I highly recommend Aspire to anyone seeking fertility treatment.

If you have never been here, the office is difficult to find. Here are directions to help others: park in Garage 5, go to Level B, then descend to the lobby. The elevator is in the left corner on the 13th floor. Welcome in advance 🙏