The Center for Reproductive Medicine - モービル、米国

The staff were extremely rude when I called to make an appointment! This place has absolutely no customer service.

Website states they have the most options for male factor infertility- called to schedule an appointment and was told they do nothing for men besides a semen analysis- false hope, false advertising, and false information. How hurtful for the men, when they’re not even considered.

The CRM Mobile AL location is excellent! Friendly staff! They always return calls and are very helpful. Highly recommended, 10 out of 10!

Words cannot express my gratitude to the CRM team. From the beginning, they treated me with tremendous compassion, patience, and genuine care as they supported me through one of life’s most difficult journeys. Every doctor, nurse, and staff member made me feel at ease and kept me informed at every step. Communication was excellent, appointments were well organized, and I always felt like more than a number. Thanks to their expertise and dedication, I am now pregnant and will always be grateful for everything they did for our family. If you are looking for a fertility clinic that combines professionalism, kindness, and compassion, I highly recommend them.

I consulted a doctor at this clinic, but unfortunately it was a very disappointing experience. The conversation was discouraging and lacked the compassion and hope appropriate for such a sensitive topic as fertility. Many of the doctor's comments made it seem pointless to continue treatment unless certain other conditions were met. Even more frustrating, the doctor refused to provide any information about the total cost of treatment. This is essential for patients trying to plan and make informed decisions about such a major investment. Given the $200 consultation fee, I left feeling the visit was neither helpful nor worth the cost. Honestly, I was shocked by the doctor's manner and some of the comments made to someone seeking fertility help. I felt deeply discouraged and nearly hopeless. Fortunately, I kept calling and eventually found a wonderful clinic in Mississippi. Their team was highly supportive, thorough, and compassionate, and helped me achieve the best outcome. I am glad this experience did not stop me from continuing my search.

The staff are friendly in person but rude over the phone. Last year I called to schedule with Dr. Inge, and a rude woman pulled up my account and said, “You haven't been here since 2020, and you owe more than $400!” Her tone was harsh, as though I were a stranger she disliked. That is how it felt. But let us put this in context: 1. I am experiencing infertility, so please understand how I feel. 2. My husband and I are working to improve our health in hopes of becoming pregnant. 3. I usually receive their bills, but this time I received nothing. 4. The last time we saw Dr. Inge—who is very kind, by the way—he told my husband and me to call when we were ready. When that day came, I called and reached that rude woman, and I was very upset afterward. 5. I paid the bill in full immediately after hanging up. And no, I was not rude. I could not have anticipated what happened before or after. I was shocked that someone working in this field could be so rude to a patient. Perhaps she was having a bad day or had received other calls before mine. I do not know, but may God bless her. A year has now passed, and I truly do not want to call these people again, but my husband and I want to schedule this procedure with Dr. Inge as soon as possible. He even gave us his cell number, but I lost it in 2020. My final point is that you never know what someone else is going through. I may have been going through the same thing that day, while the woman on the phone may have been dealing with something worse. Still, I called, remained composed, and handled it professionally rather than asking what her problem was. She is a good person (and a sister). It is sad, but life happens. Please be patient. We come here for help for a reason. Perhaps you already have a child, or more than one. We are also trying to build a family. It is all we have ever wanted. This is not directed at the staff, because most of them are very kind when I visit. I simply called on a bad day and reached a young woman.

Our ultrasound technician in Pensacola, Leigh, had a very poor attitude. This was our first ultrasound and our first time seeing the baby, so we were very excited. She began taking measurements, and a few minutes later my husband asked a simple question—whether we were looking at the baby's head—but she did not answer. Thinking she had not heard him, he repeated the question more loudly, but she still said nothing. She continued taking measurements in silence without acknowledging or answering him. A few minutes later, we heard what sounded like a heartbeat. My husband asked whether it was the heartbeat, and again she did not answer. I then asked if she could let us hear it again. About a minute later, she stepped back and let us listen, but still offered no explanation, reassurance, or even a simple confirmation such as, “Yes, that is the heartbeat.” She clearly heard us because she responded to my request, yet chose to remain silent. When the scan ended, she simply said, “Okay, you can get dressed now.” I asked whether everything looked normal, and she replied, “Yes,” without further detail. The experience was extremely unpleasant and disappointing, especially given how meaningful this moment was to us—and to many IVF families who invest significant time, emotion, and money in this appointment. A first ultrasound should include at least basic empathy and communication.

I cannot say enough good things about CRM! Without their team, we would not have our precious baby boy. From the initial visit until we transferred to our regular obstetrician for the remainder of pregnancy, we received first-class care. Dr. K and the team's passion for their work is obvious. We underwent two egg retrievals, ALICE/EMMA testing, and two embryo transfers. During treatment, we also had to navigate the Supreme Court ruling concerning IVF. Although everyone was uncertain about its implications, CRM supported us with complete transparency. We shared laughter, tears over failed cycles, and tears of joy when we heard our baby's heartbeat for the first time. They will always hold a special place in our hearts, and we will return to CRM when we are ready to expand our family.

Working with CRM Mobile Alabama has been a pleasure! It is clear that intelligence and integrity are central to their work. Special thanks to Katherine Phillips, who makes every interaction enjoyable, positive, and insightful!

If you call after 4 CDT, you will reach the answering service, just FYI.

Do not use this clinic! We used the Pensacola satellite clinic for our gestational carrier, and the overall experience was terrible. The main office does not communicate with the satellite office at all. Our GC went for several ultrasounds and blood tests only to be told she had no appointment, even though the main clinic had scheduled them. Our results were rarely sent to our Memphis clinic when they should have been. After a year and a half, we have just received another bill, including an unexplained $50 ‘administrative fee’ not shown on any previous bill. Everyone seeking this clinic’s services is in a vulnerable position. They should put patients at ease, but they do the opposite. Save your time and money and go elsewhere!

This place provided the worst experience imaginable. I went in October and was told my results would be sent to my doctor and me. It is now March, and I still have no results. I called, and they said they would send them to the doctor. Now the doctor has sent me terrible work results. Are you kidding me?