Coastal Fertility Specialists - マウント・プレザント、米国

I cannot recommend Coastal Fertility Specialists highly enough. Throughout my IVF journey, I primarily visited the Savannah branch for monitoring, and went to the Mt. Pleasant office for my retrievals, transfers, and other major milestones. I was very anxious and overwhelmed, but the entire medical team and staff were incredibly kind and supportive. They truly helped me feel at ease, making the whole IVF process much more comfortable than I ever expected. A special thank you to Dr. McLaughlin and Dr. Schnoor. They were both so thorough and patient, taking the time to explain every detail and truly listening to my concerns. Thanks to their expertise and care, I welcomed a beautiful baby girl this past March! Life is very busy now with a newborn, but I am so happy and grateful every day. If you are looking for a fertility clinic that genuinely cares, this is the place to go!

I highly recommend Coastal Fertility! I received intrauterine insemination (IUI) and in vitro fertilization (IVF) treatment here, and my baby is now due soon! The process was stressful and anxiety-inducing, but Dr. McLaughlin and Katrina did everything possible to make it easier—from the first introductions to the doctor, nurses, and financial team through every later conversation. They were always thoughtful and promptly helped whenever I had a question. Because I travel often for work, they always adjusted around my schedule so I would not miss a month. We are very grateful for the attentive care from Coastal Fertility.

Dr. McLaughlin and the nurses and staff at Coastal Fertility are amazing! I initially requested a full evaluation because I suspected polycystic ovary syndrome (PCOS). The team patiently answered all my questions, cared for me attentively, and helped me understand the diagnosis. Once I became pregnant, they did so much to ease my anxiety. They answered every question and scheduled me immediately whenever something felt wrong, helping me feel reassured throughout. I highly recommend them!

After an unpleasant experience at another Florida practice, I was very nervous about beginning a new treatment process. Although this review is late, I was a patient of the now-retired Dr. Slowey in 2022. I was extremely pleased because the practice exceeded every expectation. Dr. Slowey was so warm that it felt as though we had met before. Our nurse, Laura, was always calm, patient, and available—even when she technically was not—and provided important information in a clear, understandable way. I sometimes felt worried or overwhelmed, but she always reassured us that everything would be all right. The day we met, Dr. Slowey gave me great hope. At the end of our first appointment, he stood and shook our hands, but held mine and said, “We will help you.” And they did. Every 60- to 90-minute drive, every call and email, and every medication was worth it. My Coast baby was born on October 3, 2023. This would not have been possible without Dr. Slowey's help, nurse Laura's guidance, the laughter and encouragement of nurse practitioners Keshala and Megan at the Savannah office, and every staff member who cared for me. Thank God from the bottom of my heart—and thank you. ❤️

I have nothing but praise for this clinic and its staff. From beginning to end, they were kind, professional, and highly knowledgeable.

At Coastal Fertility, dreams truly can come true. The doctors and nurses are compassionate, helpful, and caring. Dr. Cook is highly skilled, and I am honored to be her patient.

Heartfelt thanks to Coastal Fertility and Dr. McLaughlin for helping our family realize its dream. My wife and I traveled across the United States for treatment and even lived in Mount Pleasant for a time, partly because we liked this clinic so much. We had heard terrible stories about some supposedly “best IVF clinics in the country” out West and were disappointed during their initial consultations. We had no hesitation choosing Coastal Fertility. From the beginning, the doctors and staff cared for us attentively and made every visit comfortable. Most importantly, they helped us overcome a long, difficult fertility journey and build the family we had dreamed of. Thank you, Coastal Fertility!

Our experience with Dr. McLaughlin and the Coastal team truly changed our lives. IVF can feel overwhelming, but from the beginning we felt supported, informed, and genuinely cared for. Dr. McLaughlin and the team showed remarkable compassion, patience, and expertise throughout. Thanks to their dedication and attentive care, we welcomed our sweet baby boy on January 14 and will always be grateful. They helped make our dream of parenthood a reality. We highly recommend Coastal to anyone on a fertility journey.

We had a wonderful experience at Costal! We loved working with Dr. Schnorr and Mindy. They listened patiently to every question and eased all our concerns throughout the process. It was a beautiful experience in building our family.

We visited Coastal Fertility about a year ago. I wanted to leave a negative review then but held back. Ironically, we later met someone with a similar experience, so I hope this helps others. As soon as we arrived, we were sent for numerous tests, all followed by bad news. They recommended IVF rather than IUI. Although my wife was young and had no family history of low egg count, they also advised egg freezing. I do not understand why this clinic chose such an aggressive approach when other doctors recommended less invasive treatment. I will never return or recommend this clinic.

We had an excellent experience, and Dr. Riesenberger is the best. My son was born healthy and is still thriving 18 months later.

Our experience with Coastal Fertility Clinic in Mount Pleasant, South Carolina, began when we went to the wrong clinic for our initial consultation. When we tried to check in, we were told there was no record of our appointment, and we were heartbroken. We could not believe our bad luck. What we did not know then was that God makes no mistakes; we were simply in the right place at the right time. Seeing how upset I was and the disappointment on my husband's face, the receptionist asked us to wait while she checked whether a doctor could see us. We waited... She returned and said, "Dr. Schnorr will fit you in." Those words immediately lifted our sadness. Even if he could do nothing, we simply wanted an answer so that we could move forward with our lives. We still struggle to describe how we felt when we first met Dr. Schnorr. If you have had the opportunity to meet him, you will understand. The moment we left the building, we knew we were in the right place and that he was the doctor we had been seeking. At every appointment, we felt peaceful and relaxed and always looked forward to seeing him. Whatever the circumstances, he had a remarkable way of making us feel that everything would be all right—and it was. I am now eight and a half months pregnant with our first child. We look forward to meeting our sweet baby boy in a few weeks and to the medical team meeting him. Our only suggestion is to involve husbands more fully in the process. We came as a couple, but after the semen collection, most communication focused on me as the woman. My husband is quiet, and we understand that the priority was protecting my health and preparing for embryo transfer, but at times he felt excluded from the discussion. Aside from that, Dr. John Schnorr, Nurse Mary Torres, Nurse Paige Feist, and the entire Coastal Fertility Specialists team, you completely changed our lives! Thank you for the exceptional knowledge and expertise you bring to your work. You made our path to parenthood feel so easy. We do not know how you do it, but you do it exceptionally well. We arrived with almost no hope, but left with much more than hope. We received a miracle, and we sincerely thank you for your devotion to your work and your attentive care. The Wrights

My husband and I went to Coastal on our OB-GYN's recommendation, but we felt terrible after the initial consultation. We felt like two items on an assembly line, with no personalized care, attention, or treatment. Before leaving, we knew we needed at least one second opinion, and I am very glad we sought one. A patient coordinator followed up with us several times, and I told her we would seek a second opinion elsewhere. We transferred Coastal's IUI protocol to PREG and discovered that it included medications typically used for IVF, which concerned us greatly. We ultimately decided to continue treatment at PREG. After two medicated IUI cycles—using only one ovulation-induction medication rather than the two Coastal recommended—we finally conceived after more than 12 months of trying, and I am now 15 weeks pregnant. I told Coastal's patient coordinator that we had decided to go elsewhere, but they never asked why. I consider that a major red flag and a true reflection of how they treat and value the patient experience.

I am writing this while holding my miracle baby, a blessing made possible by Coastal. During a vulnerable and hopeless time, every staff member was warm and kind. Cassie’s easy optimism was contagious and always made visits better. My nurse, Mindy Soucy, kept everything organized, responded quickly, and patiently answered questions when I felt overwhelmed. Communication with Dr. McLaughlin was excellent. We are immensely grateful. Our first and only transfer succeeded, and we have enough embryos for the family we hope to build. Thank you, Coastal!

After a difficult journey trying to conceive on our own, my husband and I are very grateful to Coastal Fertility. They simplified the entire process, and their staff were kind and supportive. Dr. Schnorr, Dr. Tavi, and our excellent ultrasound technician put us at ease, and we are now one step closer to meeting our daughter. Thank you to everyone at Coastal!

Coastal Fertility is amazing, and we are so grateful for all their help throughout our journey! Dr. Schnorr and his team are wonderful. We truly appreciate their help!

First, we are expecting our first baby in May 2026, all thanks to Coastal Fertility Specialists. Thank you for helping make our dream come true! ♡ When we began care at CFS, they mentioned that if cycle monitoring or IUI fell on a Sunday, we might need to visit the Mount Pleasant clinic. We did go to Mount Pleasant quite often, but we did not mind! The drive was peaceful, the area was quiet on Sunday mornings, the clinic was beautiful and clean, and the staff were always welcoming, friendly, and helpful! We did not catch most staff members’ names, but nurse Becky stood out. She was very kind and helped us tremendously when we needed it. We had excellent experiences at all 4 Coastal Fertility Specialists clinics we visited and would definitely return if we need help building our family in the future. Thank you again, CFS! ♡

We cannot say enough good things about Coastal Fertility Specialists! Every nurse and doctor we met was wonderful. Dr. Riestenberg and nurse Neely in particular went above and beyond to support us through every step of our fertility journey. Even when results were discouraging, they never let us lose hope—and that hope ultimately brought us our beautiful baby boy. We will always be grateful to the Coastal Fertility team for helping make our dream come true! 💙 With love, Lauren, Scott, and Theodore Davis

We are very happy with Dr. Schnorr and Nurse Andrea. We have 3 successful transfer since 2017. He explained thoroughly the process and Nurse Andrea very professional and knowledgeable.

Words cannot express how grateful I am to Dr. Schnorr and everyone at Coastal. Dr. Schnorr helped us conceive our first child through IVF. From the moment I met him, I knew he was the doctor for me. He is practical, knowledgeable, and genuinely caring. He truly knows what he is doing. He created the perfect treatment plan for me, and my first transfer succeeded. My nurse Tavi was wonderful. Throughout treatment, she provided endless reassurance and care. She always answered immediately and was ready to address every question and guide me through each step. Everyone at Coastal was wonderful, but I especially want to thank Maggie and Barbara, who always went above and beyond and made me feel important at every visit. I am so glad I chose Coastal, and I will return for baby number two!

We had two successful IVF miracles! Our support staff, nurses, and Dr. Schnorr were all professional, knowledgeable, and caring!

We had an amazing experience at Coastal Fertility! We became pregnant on our first IVF attempt, and Coastal Fertility gave us the chance to have a perfect baby. Throughout the process, I was treated like a VIP and had no concerns or unpleasant experiences. Coastal Fertility made this difficult journey easy and pleasant. I absolutely recommend their services.

After years of infertility, we benefited greatly from treatment by Dr. Cook at Coastal Fertility. This year, we welcomed our son. The nurses were wonderful and very welcoming. Highly recommended!

Dr. Schnoors bed side manor was lacking. He was late to every appointment, and when he did finally arrive, his attitude led us to find treatment elsewhere.

I had multiple negative and stressful interactions with my provider who is also the medical director, Dr. John Schnorr, and I would never recommend his clinic. He only cares about money. He will be extremely late to every appointment, never apologize, and act like he doesn't need your business, but he has plenty of time to call and threaten to discontinue treatment in the middle of a cycle because you have a huge surprise bill you were unaware of - which he couldn't even explain... the front desk clerks are clueless and only ever asked for a copay. Then it was like pulling teeth to get a call back from the financial office - simply to give an itemized explanation. I was happy to take care of the bill once I actually understood it. Dr. Schnorr was so rude and I wouldn't come back to this clinic if they paid me.

Zero Stars. Terrible experience, especially with Dr. Schnorr. He's unprofessional and extremely arrogant. And since he's the clinic director, I'm sure he sets the whole tone of the culture.

We use coastal fertility for both of our babies. Now we are the proud parents of a three year-old and a five month old. No matter what’s in the news I would definitely go back again again.

Me and my husband had the most amazing experience. I was told my whole life I could not conceive and it worked on the first try. Our process was so smooth the staff was always happy and willing to answer any questions. Even on the weekends I was able to call the on call Dr . Coastal fertility gave us our miracle baby plus more

We are extremely grateful to Dr. Cook and the entire Coastal Fertility team, who helped us welcome our son last month after one round of in vitro fertilization (IVF). From the beginning, their staff were outstanding—professional, compassionate, and supportive throughout. Our coordinator Lauren was also wonderful. She patiently guided us through every detail of IVF and communicated clearly, making a complex journey feel manageable. Dr. Cook is knowledgeable, approachable, and genuinely committed to helping patients succeed. We are very grateful to Coastal Fertility for helping us achieve our dream of becoming parents. Highly recommended!

Special thanks to Dr. McLaughlin and her team. God gave me the best team. Throughout the entire process, Dr. McLaughlin was caring, knowledgeable, thorough, and patient. She made me feel so comfortable and confident that after becoming pregnant, I did not want to leave for an OB-GYN. Excellent work, Dr. McLaughlin! I highly recommend her 💯 I gave birth to a boy 4 weeks ago.

First I wish could be a zero stars. As both medical professionals, my husband and I were floored by the disorganization; the unprofessionalism; and down right rudeness by this facility and when we encountered Dr. Schnorr. The long list of issues we encountered from our personal request to save half our eggs to an egg retrieval hell leaving us in shock. Our embryos are now in safe hands in another facility and we’re pregnant after one transfer thanks to this other facility, a provider who listens, and they didn’t risk my life like coastal fertility did with sheer neglect of me as a patient. This is an area of medicine that is not cookie cutter and every patient is an individual and should be treated as such not made to be a number and hearded like cattle. The other location listened and followed my natural cycle, as my tubes were removed couple years ago, but coastal demanded I pay for large hormones and take high estrogen despite numerous times I questioned it which led to chest pains, blurred vision, gaining of 20 lbs, and in just 3 days on high estrogen ( which I begged not to be on due to history of blood clot risk and family hx of my mother with brain aneurysms) platelets shot up to 456 from normal 288 which my own pcp ordered due to being worried. The new place was PREG which is truly a blessing and VERY ORGANIZED and has been nothing short of amazing which I cannot say about coastal fertility who was a nightmare. Coastal billed insurance under a provider who was on maternity leave for services (Carrie Reistenberg which is proof on my IOB forms for services End of October 2024 and November 2024 following her exit middle of October 2024) that occurred after she had left, never gave me direction and only one calling me back on care was a nurse ,Lauren, who was rude and neglected to document properly on our wishes which led to a bad egg retrieval where half was to be frozen and half inseminated but they inseminated all Of them. When questioned why nothing was properly documented the owner rudely stated “we do allow our providers to go on maternity leave.” Which I understand but as a provider myself you don’t give new incoming cases to an outgoing provider and leave them without proper care and direction of their care. They tried to neglect our wishes and tried to push us off until the provider came back off maternity leave for a transfer. Not once did I sign paperwork to have all my eggs inseminated leading to too many embryos than we anticipated for which we also could have donated my remaining eggs to someone in need or even my sister whom used to be a patient. The nurse even accessed her chart without proper written authorization from her during our conversation about my sister who was to receive these extra saved eggs. As we only intended on one more baby after I had 3 naturally prior to my tubal removal which I shared ALL this supporting documentation to both the provider and the nurse. We paid most out of pocket but sadly Our wishes were not heard or valued. The doctor day of retrieval was DR Peterson, whom I’ll say was so sweet and understanding and wish had from beginning but was placed in a bad situation due to a colleague whom did not properly document or listen and when the nurse who knew of our wishes was asked about why not documented she merely stated “oh they stated that in passing.” Neglecting we had an entire conversation over the phone which I have documentation of and which was the same day she accessed my sisters chart for whom the eggs were to go to as we discussed. Never got true answers to my questions, poor documentation, and poor communication. It’s a true zoo inside the office in mount pleasant. I would not recommend this place given my own horrid experience and health risk, from medical professional standpoint myself, and recent lawsuits that have came about. Only advice here is use this site at your own risk.

We had a wonderful experience with Dr. McLaughlin, Katrina, and the Coastal Fertility team, including the Myrtle Beach office. The journey was not always easy, but they consistently made us feel cared for and supported. Dr. McLaughlin took time to explain everything in clear language and put us at ease, while Katrina was very kind and encouraging throughout. They always made the process feel a little easier, and their support reassured us along the way. We are very grateful for their care and the role they played throughout our journey.

Wonderful experience! Thank you for everything!

I cannot say enough good things about Coastal! My entire experience was very smooth. All the staff were friendly and welcoming, and they accommodated my busy work schedule so I could get in and out during the morning! Dr. Schnorr and his coordinator Andrea were wonderful, and I felt very well cared for.

My husband and I are extremely grateful to Carolina Coast Fertility Center for the attentive care and support we received throughout our journey to pregnancy. The doctors and staff made us feel heard, informed, and genuinely cared for at every step. Thanks to their expertise and encouragement, our dream of growing our family finally came true. We will always be grateful! We highly recommend them, Dr. McLaughlin, and her team!

Avoid this clinic at all costs. They treat you like a number at a deli counter—with no compassion or humanity. The doctors and nurses have the worst attitudes I have ever encountered in healthcare: rude, aggressive, and insulting. There are many other options nearby, and I strongly suggest trying them before considering this terrible clinic. Do not waste your time, money, or energy here. Go ahead and comment, reply, or even add a fake five-star review, Dr. S and staff. This clinic is a joke, and I cannot wait to see it face more lawsuits. I will not call Isabell again.

Words cannot express our gratitude to Dr. Schnorr, nurse Hannah, nurse Paige, and the entire Coastal Fertility team. This March, we finally succeeded through IVF and welcomed a healthy, beautiful baby boy. They genuinely cared about us and never gave up after our countless attempts and failures with infertility. I spent two years with them, and despite many hardships, this was still the best experience I have ever had with any medical facility or team. Before moving here, we attended another fertility clinic in another state, so I can compare the experiences. Coastal Fertility is truly unique, and I highly recommend it to anyone seeking fertility care. We look forward to returning one day to grow our family. Forever grateful!

We had an excellent experience at Coastal Fertility! We highly recommend Dr. Heather Cook and Heather Peterson. They were attentive and thoughtful throughout the process. They did their best to accommodate our schedule and went above and beyond to make us comfortable at every stage. Thanks to their support and expertise, we welcomed our sweet son in April!

The Coastal Fertility team is wonderful! We highly recommend Dr. Schnorr and Nurse Heather. After struggling with fertility issues for years, we have finally realized our dream of becoming parents. We will be forever grateful!

We had a wonderful experience at Coastal Fertility! We visited the Savannah and Mount Pleasant offices, and everyone was excellent! I want to personally thank Dr. McLaughlin, Nurse Keshala, and Nurse Amber for helping me throughout the process. They listened carefully to my concerns and supported me every step of the way. We are incredibly fortunate and grateful to have our baby girl! We will definitely return when we are ready for more children!

My husband and I had a very positive experience at Coastal Fertility. We are extremely grateful to all the nurses and doctors involved in our IVF journey. Dr. McLaughlin is knowledgeable, approachable, and helpful. Heather Clayton is very compassionate and always made me feel genuinely cared for; I cannot say enough good things about her. I was also deeply impressed by how caring the recovery-room nurses were after both my egg retrievals. We are so grateful to Coastal Fertility for helping us grow our family after years of infertility, and we look forward to returning for our second baby.

Update: I just noticed the practice's response after being publicly criticized, and I am grateful I trusted my instincts. I never said the owner was part of my experience, so I do not know why you responded that way. I wrote this review to help people avoid a terrible situation. Your response certainly disclosed too much information about my health to the public. My innocent question about whether your office had IVF stimulation medications I could purchase, because I did not realize how many of the many IVF medications I lacked, was unrelated to my review. I asked after someone suggested it, purely out of desperation to achieve my dream of becoming a mother, before I realized how callous this practice was. You only needed to say you could not, and that would have been fine. Publicly opening that door violates HIPAA. It is also nothing I am ashamed of; it happened before I realized how aggressive your practice was. I work in healthcare, and any disagreement with you would not receive support. I do not need to disparage you at this point; your company is doing that itself. Your practice has caused more pain than I imagined, yet you accept no responsibility. I did speak with finance, but we made no progress. I said I liked the people who worked with us, Dr. Cook and Becky. No, my dose was not lowered at the beginning of the third IUI; it was reduced slightly after we saw all the follicles. Also, do not share my personal information. I can say what I want; you cannot rewrite the narrative, and you were wrong. I should also mention that while my blood was being drawn, a nurse was vaping in the blood-draw area, which was obviously a strange experience. There are not two sides to this story. I am happy to share anything. Anyone considering Coastal should stay away. My original post: "We liked Dr. Cook and our nurse, but this was not a good experience. I was given too much medication, according to two different fertility doctors. We begged them after every visit to tell us the cost so there would be no more surprises during such a vulnerable time, but no one could do that. The woman at checkout told us they accepted our insurance and then said they did not. We spent about 10k on medication and other costs for three IUI attempts, but had to stop the third midway because too many follicles developed. This also happened during my second IUI, when they had to perform a painful aspiration that also cost money. Yet they kept me on the same Gonal dose, and Gonal is expensive. My friend's experience with the male doctor was worse. When we switched facilities, the dose was reduced and they had us watch modules so we understood every step. There was a refund plan if it did not work. Many friends and friends of friends ask where I went because I share my story publicly, and I am grateful I found such a great facility. I almost completed IVF for roughly the same price as all my IUIs—I wish I had researched more. Another point: I heard the male doctor at Coastal can be a bully, and I noticed that when people write informed reviews to help others, he or someone else at Coastal responds aggressively. That says everything. PREG was wonderful and always available. This was simply my experience."

After a terrible experience at Coastal, I chose another clinic. I underwent IUI in November 2023 and encountered several challenges. Treatment is emotionally difficult enough, but the male doctor on duty the day of my procedure treated me so poorly that I was shocked. Surprisingly, he is actually Coastal's founder. The laboratory made an error and then prolonged the process. The count was inadequate, but instead of using the sample for one attempt as I explicitly requested, they tried to stretch it across cycles by dividing it. They did not thaw enough and kept more frozen. Dr. Schnorr told me I could try IVF. I was not ready for IVF at the time, was emotional, and was questioning whether it was feasible. He rudely interrupted me, told me "not to interrupt" him, and said I could "get a part-time job at Tractor Supply or Starbucks." This is terrible treatment of a woman on this journey. As a professional who claims to be committed to "high-quality patient care," he should know better. Part of a reproductive endocrinologist's job is to show compassion because this journey is emotionally exhausting. If you do not recognize the power imbalance in this position or lack empathy, perhaps you should step away from the work. I remained professional at the clinic but wish someone had corrected the doctor while I was so vulnerable. Dr. Riestenberg identified errors by Schnorr and the laboratory, and I returned to the clinic that day to partially correct the situation. Although their response to my initial review denied any error, I had told them to use the remaining sample for one IUI rather than multiple IUIs with inadequate counts. I returned later that day for them to use the remaining sample because they did make an error or failed to follow my request, which they never clearly raised with me. Dr. Riestenberg was kind, thoughtful, and compassionate about what I had experienced. I could not return to this clinic for further treatment knowing I might have to interact with Dr. Schnorr again, especially since I never received an apology. My trust in Coastal was broken. At PREG, another fertility clinic near Summerville, I received excellent patient-centered care with very good results. Anyone considering Coastal should remember that when they make a mistake, you may need someone beside you to help advocate for you—or hear them make an excuse. The response I received to this review included the owner questioning the error. If it was not an error, I would not have needed to return the same day to correct the "non-error."

I cannot say enough good things about the Coastal Fertility team. The nurses, staff, and doctors are outstanding. We love Dr. McLaughlin! Our nurse Alex was a lifesaver throughout the process—answering countless questions and providing excellent support whenever we needed it. We welcomed a baby girl in January and were delighted to share the news with our Coastal team!

Excellent care and medical staff. They know what they are doing, and their process works. The financial side, especially if you have insurance, is a nightmare. We had to constantly follow up and mediate between insurance and Coastal ourselves. Even with itemized statements, the bills never seemed clear or accurate, and we may have saved money by paying out of pocket.

Good luck speaking with someone by phone. I called six times during business hours, and every option led to voicemail.

I am very grateful to Coastal Fertility Specialists! I had two procedures at their office, and each was smooth and straightforward from start to finish. Dr. Schnorr and his entire team were kind and caring, and I felt welcomed and at ease each time. Thank you!

Coastal Fertility helped us achieve our dream of conceiving later in life. They were exceptional at every step, providing emotional support and wisdom. We cannot say enough good things about everyone we met there. We highly recommend Coastal Fertility!

Update - We fulfilled our financial obligations but are still waiting for the practice to send the paperwork needed to complete the oocyte disposal. I have always believed you can speak to people instead of the internet, but this practice does not seem to value that. Instead of posting a snarky Google response, why not have the clinical team call? That would be the professional way to handle a clinical issue. Five years ago, I paid to retrieve and freeze eggs, then became pregnant naturally early last year. I messaged the clinical team to ask what could or should be done with the remaining oocytes and specifically stated that our family was complete and we did not want to keep paying storage fees. Not only did no one from the clinical team respond... they also sent us to collections for unpaid oocyte storage fees. We were willing to donate them to another couple in need or to research, but received no message or callback from the clinical team, making it clear that money comes first. I was told billing and clinical staff cannot access the same information, so buyer beware—document everything in writing, especially if you speak to someone by phone rather than through the portal. If you need Coastal Fertility, I hope you find success and a happy ending. I also hope that happy ending does not end with being sent to collections...