Reproductive Medicine Institute - Oak Brook, 米国

I do not usually write reviews, but I hope my experience helps others trying to conceive. I spent a year and a half with RMI and Dr. Nayak. I recently switched clinics and was amazed by how much better my new clinic is than RMI. They are far more thorough. My new doctor recommended additional testing, which ultimately identified the reason our four transfers at RMI failed. RMI kept pushing us to do more egg retrievals, whereas my new doctor was willing to complete every possible test before transferring an embryo, which I appreciate. If things are not going well for you here, do not hesitate to switch clinics and get another doctor's opinion! I truly regret not switching sooner; it would have saved me so much pain, time, and money.

We had a very good experience with this clinic. We received an appointment within a week of the consultation and order being placed. They explained insurance coverage and costs very clearly, with no hidden fees. Dr. Ahmad was wonderful, and the front desk staff were very welcoming, attentive, and friendly. Special thanks to Lily! The only thing I did not like at first and needed time to adjust to was that the nurses communicate by sending messages through the patient portal. I am more accustomed to phone calls and receiving updates directly, so it took some getting used to. Sometimes they were also difficult to reach. They respond to portal messages faster than to voicemails.

I am deeply grateful to Reproductive Medicine Institute for supporting me throughout this journey. From the beginning, the entire team made me feel supported, cared for, and valued. They always responded quickly, patiently answered every question, and genuinely cared about each patient. Dr. T was my treating physician, and I am very grateful for her professionalism, warmth, and thoughtfulness. Throughout the process, the staff was outstanding, welcoming, and tremendously supportive. Thank you for everything you do and for giving hope to so many families. I sincerely appreciate all the care you gave me. 🤍

I am incredibly grateful to Reproductive Medicine Institute! We tried to conceive for about four years. After three intrauterine insemination (IUI) cycles, two in vitro fertilization (IVF) cycles, and one embryo transfer, I am now writing this while holding my miracle baby! The staff was devoted and fully invested in my fertility journey. Whenever we encountered a setback, they developed a new plan. They gave me tremendous hope during such a difficult time. I have my precious baby today because of them, and I could not be more grateful. Highly recommended!

RMI has been tremendously helpful in our efforts to conceive! The nurses respond very quickly and are always helpful. The phlebotomist they assigned was the best I have ever encountered! Dr. Schwartz is knowledgeable and patient, and he explains in detail what they are doing and why. IUI and IVF are challenging processes, but the RMI team made everything much easier.

We are very pleased with our experience at RMI. Dr. Nayak is an excellent physician: professional, knowledgeable, and reassuring. She made us feel confident throughout the process. The entire staff was also extremely supportive and helpful, which made everything much easier. We are incredibly grateful for the successful outcome and truly appreciate them. We look forward to continuing to work with RMI in the near future. Thank you again for everything you have done. We are very grateful.

I had an excellent experience at RMI and ultimately became pregnant. From Dr. Nayak and her outstanding nursing team to Lily, the lovely receptionist at the Oak Brook office, whom I especially want to thank, everyone made me feel cared for and safe. The nurses I worked with always answered my questions quickly and never made me feel embarrassed for asking. You can feel their empathy, and they understand the complicated emotions surrounding pregnancy. Finally, and perhaps most importantly for someone like me who has long struggled with body anxiety, no one at the clinic ever suggested that I lose weight or criticized my body. This also makes it a safe option for patients in larger bodies or those managing or recovering from an eating disorder. I highly recommend this clinic for its first-rate treatment and exceptionally kind staff.

RMI is absolutely the best choice for an assisted reproduction journey! A friend recommended Dr. T to me. She had been deeply disappointed by doctors who acted like gods, lacked compassion, and promoted procedures that did not work. She eventually had two children here and spoke very highly of the clinic. Dr. T was my primary doctor, although I also worked with two other doctors who were equally wonderful. The medical team is exceptional, from the nurses to the anesthesiologists. I felt gently cared for. Everyone was thoughtful and professional and used humor at the right times to keep things relaxed. Special thanks to Terry Ryan, an outstanding clinician who made me feel deeply comforted and cared for! Love may seem like an unusual word in a medical setting, but it perfectly describes the ease, affection, and care I felt here. The financial and front desk services were also excellent, which is rare. They were warm, courteous, and responsive. Dr. T is an expert in her field. She treats this work as a calling. The love she gives to eggs and her sincerity and care are rare qualities. I have heard women say egg retrieval was painful, with severe cramping afterward that required pain medication. I never experienced pain, only mild cramping, and never needed pain medication after the procedure. Others who worked with Dr. T told me she was highly skilled, and my experience confirmed it. I received attentive, thorough care throughout my time at RMI. I read reviews criticizing the clinic because doctors were late for telephone consultations, but I think that is unfair. Doctors must prioritize procedures, so consultations understandably come second. I also saw reviews claiming the clinic focuses too much on profit. My experience was the opposite: Dr. T gave me advice that offered no financial benefit to RMI. I highly recommend this clinic and feel very fortunate to have found them so quickly.

Everyone is extremely friendly and capable!

🌟💖 I want to express my deepest gratitude to this incredible team. Sixteen years after my first child was born, I have finally become a mother again and welcomed a beautiful baby girl! 👶✨ Your professionalism, care, and endless patience made every step of this journey feel safe and hopeful. Every visit, explanation, and encouraging word brought me closer to this long-awaited miracle. I will always be grateful that you made my dream come true and allowed me to experience the joy of motherhood again. 🌸🥰 You truly changed my life, and I will never forget your kindness and support.

I decided to leave this fertility clinic and continue treatment elsewhere, and I am sharing my experience. Although I appreciate some of the support and guidance we received, our overall experience—especially during frozen embryo transfer (FET)—was deeply disappointing. The procedure-day care felt unprofessional and, in my view, did not follow clinical safety standards. I was placed in a consultation room for morning preparation and discharge. It contained old office equipment, visible clutter, and even cobwebs. When I asked why I had been placed there, staff said it was not a consultation room, although the emergency evacuation map on the door clearly labeled it as one. After the procedure, I was taken back to the same room to dress and had to walk through reception and the waiting area in a hospital gown. A nonclinical space with a desk and velvet chairs felt unhygienic, especially immediately after a procedure involving the cervix. I raised these concerns with management. Although they apologized, they offered no clear explanation or assurance about how the issue would be addressed for future patients. Given the cost of care, I expected higher professional and safety standards. Communication was another major issue. After two failed transfers and multiple SIS procedures, we wanted to discuss next steps directly with the doctor instead of receiving information through nurses. These were critical moments in treatment, and more personal communication would have made a significant difference. In three years at the clinic, I spoke directly with my doctor only about three times. Communication with billing added to our frustration. Bills often arrived with very little notice and no clear advance explanation of costs. At times, we were told treatment could be paused unless payment was made immediately, even while I was actively taking medication. The costs themselves were not the problem, but the billing approach felt stressful and sometimes inhumane. Most concerning was the lack of transparency. Certain “laboratory fees” were billed directly to us instead of insurance because, we were told, insurance would not cover them. Yet no one could clearly explain what those fees included. Requests for clarification or itemized charges received vague and sometimes dismissive or unprofessional responses. A fertility journey is deeply personal and emotional, and we had hoped for more supportive, coordinated, and professional care. Unfortunately, that was not our experience. Dr. Ahmed is kind and pleasant to speak with, but her character was not enough to outweigh the other unfair treatment we experienced at the clinic.

Wonderful! Thank you for helping us grow our family.

After being transferred to scheduling, I waited before an African American woman answered. She was apparently complaining to a coworker that ‘these phones keep ringing,’ and then hung up. I work in healthcare and spend 99% of my eight-hour workday answering calls. I have never experienced anything like this. My calls are about medications, not patients genuinely trying to become pregnant. It is appalling to hang up on someone trying to schedule an appointment that could bring them one step closer to having a child. If you dislike the job, quit. This behavior was disgusting. (Patty was nice, though.)

I recently contacted Reproductive Medicine Institute and was disappointed by the experience. The person I spoke with "Patty" made it so awkward it was brief and made assumptions based on my BMI she kept saying we have a limit my bmi is not high (29) and overlooked my professional background in medicine since 2008 just because this is not my specialty does not mean I don't understand. I have PCOS and wanted to explore the reasons behind my two early pregnancy losses. Unfortunately, the conversation felt extremely dismissive and did not address my concerns adequately she just wanted to get me off the phone. I hope the clinic can improve its approach to patient care and communication. I felt compelled to leave this review just to give others a heads up with their scheduling process. The receptionist were super sweet.♡

Infertility is never easy, but RMI and its dedicated team made our two-year fertility journey as smooth as possible. We could reach them through the portal 24 hours a day, which repeatedly gave us peace of mind. Although it took two years to achieve a pregnancy, the team never gave up. They did everything possible and ultimately helped us achieve our dream. 💯 I highly recommend this clinic!

I have been an RMI patient since 2022 and have undergone infertility testing, IVF, and embryo transfers, both successful and unsuccessful. Dr. T and her team are truly wonderful. They provided exceptional care during a very difficult time and responded promptly to every message and call. Thanks to her team, I felt reassured and confident throughout the process.

RMI is absolutely one of the best fertility clinics! We began working with them seven years ago, and after three miscarriages, our first IVF cycle was successful. We are grateful to the late Dr. Rana and the entire outstanding team for guiding us throughout. Five years later, we returned to RMI for a frozen embryo transfer with Dr. Amanda and succeeded again! We had some complications in early pregnancy, and Dr. Amanda and her team guided us through the right steps and followed up weekly. We loved working with Dr. Amanda. She was wonderful, warm, friendly, and always patiently answered my many questions. We are now proud parents of two wonderful children, all thanks to RMI. Their entire team is excellent. From the doctors and nurses to the laboratory staff, everyone is knowledgeable and extremely attentive to detail, and they never miss daily instructions or next steps. Being able to view reports promptly through their portal was also very helpful. Appointments were quick, and we never waited long to see a doctor or have testing. We are very satisfied with their service! We highly recommend RMI. Thank you!

The overall experience was good, but there were some problems. The billing department was a nightmare, with poor attitudes and last-minute charges added on appointment days. They told me I could not continue treatment unless I paid immediately. This made every appointment very stressful.

We received treatment at RMI twice, and both times were successful. Their team is wonderful, communicates clearly, and is very easy to work with. The nurses always respond promptly and answer every question. I highly recommend them! To the entire RMI team: thank you so much for supporting me through this difficult journey. My family is finally complete. ❤️

I recently graduated from RMI and am very grateful for the attentive care I received there. The nurses supported me throughout the process. Whether at monitoring appointments, over the phone, or while answering all my questions, large or small, they were always patient, kind, and reassuring. Their care made an emotionally difficult and overwhelming process much easier, and I never felt that I was facing it alone. Dr. Ahmad was outstanding during my egg retrieval and embryo transfer. Although I only saw her a few times, I know she was an important part of my success, and I will always be grateful to her and the rest of the team. Thank you so much for the team's dedication and encouragement. I can now continue my pregnancy journey, which has always been my dream. If you are looking for a team with not only professional expertise but genuine concern for your success and well-being, I highly recommend RMI.

If you are looking for a fertility clinic that treats patients well, has friendly and helpful staff, communicates effectively, and seems able to make fertility challenges a little easier, the Reproductive Medicine Institute is a good choice.

I would like to thank Elena Trukhacheva's team. We are very glad we ultimately chose them. We had wanted a child for a long time but had been unsuccessful. Thanks to them, I became pregnant on the first attempt. Three months ago, I gave birth to a healthy baby. We are very grateful. Best wishes to you!

After a long three years at RMI, I can honestly say this clinic and its staff changed my life. I went through countless tests and appointments, and throughout that time the nurses, phlebotomists, and doctors were always kind, patient, and compassionate. Tiffany, in particular, was a bright light throughout my journey. She always made me feel seen and cared for, as if I truly mattered. On the hardest days, she comforted me and encouraged me to keep going. She was my cheerleader, standing beside me through all the ups and downs of infertility. Thanks to the wonderful RMI team, I am now holding my adorable 3-month-old baby. I will always be grateful for everything you did to make my dream of becoming a mother come true. 💕

Overall, we had a wonderful experience with Rocky Mountain Institute! Dr. Schwartz and her team were a pleasure to work with. Highly recommended!

Highly recommend RMI The team is caring, knowledgeable, and truly invested in their patients. They guided me through IVF with compassion and expertise — and today I got to graduate with a healthy pregnancy. Forever grateful!

I had an excellent experience with this clinic and its staff. My doctor, Elena Trukhaceva, patiently took the time to understand my diminished ovarian reserve, reviewed my previous egg retrieval protocols from an REI clinic, and tailored a protocol that might work for me based on how my ovarian function recovered. She did not give up hope for me, which made me feel we were on the right path. I am extremely grateful for her knowledge and expertise! Dr. Shweta Nayak performed all my egg retrievals and transfers. She has a heart of gold and can make you feel safe and comforted even in the darkest moments. The staff and nurses always answered all my questions promptly. The ultrasound team was excellent and very kind during difficult times. I also underwent several procedures and follow-up visits with Kaitlyn Burke, whose compassion and care are unmatched. I have referred friends to this clinic and will continue to recommend it!

Throughout the four years we worked with Reproductive Medicine Institute, the entire team was outstanding. Thanks to the doctors, nurses, and embryologists, we now have two healthy children. RMI made our family complete!

I cannot say enough good things about my experience at Reproductive Medicine Institute (RMI). From the beginning, the staff were extremely kind, welcoming, and professional. Every appointment involved attentive care, and the instructions for medications and subsequent procedures were clear and easy to understand, greatly reducing the stress of the process. The clinic is conveniently located, spotless, and well organized, making visits smooth and comfortable. I was diagnosed with unexplained infertility, and thanks to the RMI team’s expertise and support, I became pregnant after my first frozen embryo transfer. My pregnancy had no complications, and our lovely daughter is now 8 weeks old—everything was perfect. We will always be grateful to RMI for helping us achieve our dream of becoming parents.

The process was very smooth and simple. Everyone was warm and friendly.

Amazing service! Communication is very important to me, and the clinical staff communicated exceptionally well. Thank you so much for everything and for giving me such a positive experience. I highly recommend you to anyone in need.

I am convinced this is the best fertility clinic in the Chicago area! After spending years at another clinic where I was treated like a number, I switched to RMI and wholeheartedly believe they are miracle workers. I have a beautiful daughter conceived with RMI's help, and I could not be more grateful. Everyone I encountered at RMI was pleasant, helpful, and hopeful. I cannot imagine a better team and give them my highest recommendation.

Dr. Trukhacheva and her team are amazing. My journey with infertility was certainly not easy. I went through treatments, multiple surgeries, transfers, and retrievals. I am deeply grateful for their support and kindness throughout the process. In 2022, I was fortunate to have my son with the help of this outstanding team. Now, almost three years later, I am fortunate to be pregnant with my second child. Infertility is difficult enough, but having a team supporting and cheering you on at every step makes the process worthwhile. Thank you again, RMI. Thank you to the exceptional doctors, nurses, surgical staff, office staff, and phlebotomists who were my people during this difficult but rewarding time in my life. My family is now complete, and my heart is full.

I received letters and emails from Natera, which appears to be the laboratory sending them. This is what they sent repeatedly, even after I emailed my insurance card and called them to resolve the issue. “We are sending this email regarding services provided by Natera Inc. that were ordered by your doctor. We are unable to verify your insurance details so that we can bill your insurance.” I called a second time, and they hung up on me! Why am I only receiving this two years later? Repeatedly?

Frequent appointments, convenient locations, caring professionals, and an overall positive experience during a stressful time in life.

Terrible customer service. They do not respect or treat patients well. They do not deserve any stars. I would not recommend anyone go there.