The Center for Reproductive Medicine - Pensacola、米国

A laboratory error destroyed $40,000 worth of reproductive material.

We had a very poor experience with the ultrasound technician, Leigh, in Pensacola. This was our first ultrasound where we could see the baby, and we were very excited. She took some measurements, and a few minutes later my husband asked a simple question—whether we were looking at the baby's head—but she did not answer. Thinking she had not heard him, he repeated the question more loudly, but she still said nothing. She continued taking measurements in silence and never acknowledged or answered the question. A few minutes later, we heard what sounded like a heartbeat. My husband asked whether it was the heartbeat, and again she did not answer. I then asked whether she could let us hear it again. About a minute later, she moved back so we could listen, but still offered no explanation, reassurance, or even a simple confirmation such as, "Yes, that is the heartbeat." She clearly heard us because she responded to my request, yet chose to remain silent. At the end of the scan, she simply said, "All right, you can get dressed." I asked whether everything looked normal, and she said, "Yes," without providing any details. This experience was extremely unpleasant and disappointing, especially given how meaningful this moment was to us—and to many IVF families who invest substantial time, emotion, and money in this appointment. A first ultrasound should include at least basic empathy and communication.

If you enjoy fighting medical bills, this is the place for you. You can expect years of problems. Do you want to return from deployment and find your wife still crying over Tricare issues while Tricare argues with 'special people' who invent stories and bill for things that may or may not have happened? Come here for enormous stress and a terrible experience. If these people have wronged you, I strongly recommend reporting their practices to Tricare and other insurers so they can audit them thoroughly. They will almost certainly find something interesting. In short, run and stay away from these people.

Everyone in the office is wonderful. They are very kind and educate you throughout the process. I am very grateful for my time there. Scheduling appointments was easy. The phone menu routes to their Alabama office.

I called this place every day for a week to schedule an appointment as an egg donor, and each time they told me the person who could schedule me was out of the office! Other times they said I would receive a call back, but nothing happened. I cannot imagine trying to reach their office while actually trying to conceive or build a family and having to deal with these employees! It is nerve-racking to think they would monitor me throughout the process when they cannot even answer a simple phone call!

Everyone who works there is extremely kind.

I am very disappointed by this clinic’s lack of responsiveness and attention. After my initial appointment, I was told I would receive a call within days. Weeks later, despite repeated calls and texts, I had received no call or follow-up. I understand clinics may have many patients and limited support, but ignoring repeated inquiries for weeks is unreasonable. The fertility process is deeply personal, vulnerable, and humbling. Seeking support takes courage, extensive paperwork, and physical and emotional effort for initial testing. I was hopeful and excited about this clinic because there are only two near my current home, so the lack of follow-up has left me very frustrated and disappointed. My husband and I must now explore other, very limited options. Despite this experience, I pray that the Lord will bless us.

My care at CRM was outstanding. The compassionate staff and personal attention made this vulnerable period easier. I visited both the Pensacola and Mobile offices, with Pensacola as my primary location. Dr. Inge was excellent at diagnosing the cause of my infertility and advancing treatment. Debbie and Lee in Pensacola are the best; they were my main support throughout, and I am deeply grateful. Kelly works in the Mobile office and was the phone nurse I contacted most. She also showed exceptional care, always listening and addressing my concerns. I cannot praise the team highly enough and recommend them to anyone going through this difficult situation.

This was extremely frustrating. I had a VA referral. Over six weeks, I received five emails and four text reminders asking me to text YES to confirm. When I arrived at the scheduled time—after driving 1.5 hours, missing a day of work, and hiring a babysitter—I was told my appointment had been canceled because I did not complete the paperwork in time. In fact, I completed it when asked by email and even used the link provided. The dismissive front-desk employee said they had entered my phone number incorrectly, so I did not receive the voicemail. That was their error. They refused to honor my appointment. This was heartbreaking because, for personal reasons, I had only one opportunity to do this. Their negligence has now destroyed that hope. I would absolutely not recommend this uncaring, unprofessional office to anyone. It was by far my worst medical appointment experience.

After two miscarriages in 2022 and 2023, my OB-GYN referred me to Dr. Koulianos at this clinic in late 2023. My husband and I met Dr. K to discuss what was needed before treatment. We immediately appreciated his kindness and attentiveness. He took time to ask questions and listen. The office staff were always friendly as well. After I completed the necessary tests and screenings, we began his recommended treatment. After one cycle using his plan—a trigger shot and medication—we conceived our baby girl. The clinic monitored her closely throughout the first trimester, which eased our anxiety. Without the Center for Reproductive Medicine, we would not have our child, born in July 2024. I will always be grateful!