Camelback Women's Health - パラダイスバレー、米国

Find another clinic immediately! The front desk staff and office manager have terrible attitudes. Dr. DeSanto has passed away, and if he knew how his longtime patients were being treated, he would be turning in his grave. This clinic is a disgrace! Dr. Nelson is about to retire, so the clinic is full of new staff. If you enjoy being treated poorly, come here! Also, stay away unless you enjoy waiting. They usually run very late.

This was my second visit to this clinic. My first was to have my IUD replaced under anesthesia after consulting with a nurse at their Biltmore location. My appointment was scheduled for 8-thirty, and I was already in the parking lot when they called at 7:57 to say that the doctor had surgery and could not come. I asked whether another doctor could see me because I had already driven 40 minutes, but they said no. I thought this was unreasonable and went into the clinic anyway. The front desk could not find any record of my appointment, but after contacting scheduling, they learned that scheduling had called to cancel it. I asked why there was no doctor on call or whether another doctor could see me if my scheduled doctor had to deliver a baby. The front desk replied that I should know an appointment with a doctor could be canceled because of emergency surgery. To be clear, I had not specifically requested that a doctor conduct this follow-up visit, nor had I even scheduled it myself; the clinic arranged it six weeks earlier when my IUD was replaced. This means patients are expected to understand the doctor's schedule and try to reschedule on their own instead of receiving help when the clinic calls to cancel. Clinic staff also told me that other doctors could be scheduled "at their discretion." Although I told the caller that I had already arrived, they apparently made no effort to check whether another doctor could see me. They only checked after I became upset at the front desk. Thank you to the doctor who was able to fit me in for a three-minute IUD string check. I am writing this review in the hope that staff will actually help when the office calls to cancel an appointment after a patient has already arrived. Patients should not have to get out of their cars and ask someone to check whether another doctor can see them. They certainly should not be blamed for daring to schedule with a doctor when they were never told they could choose a nurse or another provider they would somehow "know" would be available in the future.

Dr. Blackstone is wonderful and very gentle! She explained everything clearly and made me feel completely at ease throughout the treatment process.

I took my wife to her appointment today and was shocked by how poorly she was treated. She is Korean American. The two women at the front desk were rude and completely unwilling to help. They were lazy and indifferent. We have been coming to this clinic for many years and have never experienced anything like this. Goodbye!

My primary care doctor recommended Dr. Burkhardt, whom she apparently knew personally. I waited nearly two months for an appointment, only to receive a call today saying they could not keep it and needed to reschedule. As other reviews mention, the front-desk staff are rude, and it takes a long time to reach anyone.

I am surprised this is a gynecology clinic when they do not help women who come seeking care.

I only needed STI testing and a Pap smear... If there is a line outside your door, why make me wait two months? I would rather go to Banner Health. No, thank you.

I am extremely disappointed that a bill was sent to collections without any prior notice. I never received a letter, email, phone call, voicemail, or text message about an outstanding balance. Even more frustrating, I remained a patient at this practice for three years after the bill was supposedly due. During that time, I had multiple appointments, most recently in February 2026, yet no one ever mentioned an unpaid balance. Had I been informed, I certainly would have paid it. Instead, I first learned about it from a collection agency three years later. A professional medical practice should communicate billing issues directly to patients. Sending an account to collections without making a reasonable effort to notify the patient is unacceptable.

I’m so grateful to Dawn Huff and her wonderful medical assistant for fitting me into the schedule at the last minute before my international travel. I was dealing with a very painful issue that needed immediate attention. I truly appreciated how supported and cared for I felt during a stressful time, I was treated with kindness and urgency. Highly recommend!

I was very disappointed by my experience with Dr. Anita Bernhard. During the visit, I made a lighthearted joke and received a cold, insensitive, and upsetting response: ‘Get a divorce.’ I immediately felt uncomfortable. More concerning, during the examination the doctor found a lump in my breast and asked me to confirm it myself. Given my family history of breast and cervical cancer, this was already extremely anxiety-provoking. After an ultrasound and an abnormal Pap smear result, I expected prompt, direct communication from the doctor. Instead, I had to call repeatedly and ultimately received a response from a medical assistant rather than the doctor. The doctor never called me personally about these serious health concerns. Clear and compassionate communication is essential for patients facing potentially serious health issues. Unfortunately, that was not my experience here.

I have been a patient of Camelback Women’s Health for almost 10 years. I have never, ever, had a negative experience. I am always called back for my appointments with minimal wait and seen promptly. Audrey is a great care provider. She is kind, thorough yet efficient, and easy to talk to. I feel well cared for by this medical group and will continue to come here for my women’s health care needs. I highly recommend this practice!

The front desk staff were friendly. However, the clinical team, or at least the team members I encountered, did not practice trauma-informed care or follow the American College of Obstetricians and Gynecologists’ (ACOG) recommendations for pain management during intrauterine device (IUD) insertion. When I called to schedule, I asked whether they offered pain management such as injectable lidocaine and was told they did. When I arrived, however, the nurse said they did not provide it and that injectable lidocaine made no difference. This was my second IUD insertion, and I learned in an extremely painful way that injectable lidocaine does matter. ACOG recommends it for a reason. I understand that my appointment was late in the day and the team may have been ready to go home after working all day, but I was frightened and disappointed by their attitude. I was especially upset that the team member who brought me back repeatedly said, “I don’t have time to deal with this,” after discovering the front desk had not arranged a urine test.

Registered Diagnostic Medical Sonographer Rebecca is wonderful! She is gentle, patient, and makes you feel very comfortable.

Excellent service. The staff are very friendly and happy to answer questions. The doctors and nurses are wonderful.

Dr. Zeng is a special doctor. As you can imagine, we developed a very close bond with her over the past nine months. She was always so caring and made me feel heard and reassured, which was essential during pregnancy, especially with my first child. I truly appreciated her calm, gentle tone; she never made me panic. She was flexible, and it was clear that she genuinely had our best interests at heart. The delivery was encouraging and filled with positive energy. She kept motivating me and guided me in a calm, supportive way. She never pressured me into any decision, but asked how I felt about each option. We are very grateful to her for giving us such a wonderful experience.

It had been some time since my last visit, and this experience reminded me why I stopped coming here. They treated me like a number and dismissed every concern I raised. I expected better from a doctor who treats only women. I later saw another doctor who correctly diagnosed my condition from a urine test. They overlooked something so simple.

The woman at the front desk was very rude while checking me in. I did not have my insurance information but could have obtained it within minutes. Because I was already 5 minutes past my appointment time, they said I had to reschedule. I had waited a month and a half for this appointment and now had to move it another 3 weeks because they could not wait 5 minutes for insurance information. They showed no understanding and made no effort to help resolve the issue. Do not come here.

I’m a new patient at Camelback Women’s Care and have had an excellent experience. I saw Megan Speakermire, NP, for my annual exam, and she was kind, thoughtful, efficient, and thorough. She listened carefully and offered sound, practical advice. Everyone, from the front office staff to the nurses, was warm and welcoming. My mid-morning appointment began on time, which I appreciated. I returned for my mammogram, conveniently offered at the facility. Chantel, the radiology technician, was wonderful. She made me completely comfortable, explained every step, and was clearly very knowledgeable. It was my first mammogram, and I was surprised by how quick, smooth, and comfortable it was. I highly recommend Camelback Women’s Care to anyone seeking compassionate, efficient, and professional women’s healthcare.

I have been going to Julie Bergdale at Camelback Women’s Health for 18 years (Nelson was my ob prior). Top of the line treatment in every regard. From Karan at the front desk to the health providers, by far a class act.

The receptionist was so rude to my sister that I cannot believe she still has a job. When my sister called to ask why she had to pay for her last three visits when those charges had already been reimbursed, the receptionist told her to learn how to say no.

Dr. Schwartz and Maggie are not only outstanding clinicians but angels. It is rare to find people who are so compassionate, intelligent, and kindhearted. Stop searching and trust this practice to help you find the right gynecologist and obstetrician. Believe me, I have tried many doctors, and you will not find anyone like Dr. Schwartz or Maggie. If you do, you are very fortunate.

A very good hospital with excellent doctors and support staff. Dr. Anita Bernard made our pregnancy journey easy, with prompt responses and clear communication. Highly recommended.

I have been coming here for some time and have always liked my doctor, but the office management is poor. The front desk and phone staff need customer-service training. Today I waited 17.29 minutes before hanging up, and calls consistently take over five minutes to answer.

Margaret Castor is highly professional and thorough. I strongly recommend her!

I was a long-term patient at Camelback Women's Health and had never experienced a problem until recently. I always received good care during my annual exams and appreciated the staff's professionalism, but my most recent visit was deeply disappointing. During my annual exam, I casually asked the doctor to remove a small skin tag. She did so without hesitation and never told me the minor procedure would involve an additional charge. Had I known, I certainly would have declined. I was later surprised to find the fee on my bill. When I called the billing department for clarification, I received a dismissive and unprofessional response. The representative told me word for word that I “obviously did not understand how doctors' offices charge.” My call was then transferred to someone else, who explained that the charge could not be waived. Ironically, they even noted that I had never had a previous issue, reinforcing my point that I had no reason to expect an extra charge. I calmly explained my history as a responsible patient: always paying on time, remaining cooperative and supportive, and even responding to the clinic's feedback requests. The office manager said she would call me back. I hoped she might show some understanding or at least acknowledge my concern. Unfortunately, that conversation offered neither. As someone who has worked in customer service for more than ten years, I can confidently say this was one of the worst service experiences I have encountered. Waiving a small $35 fee would have cost the clinic little and retained a loyal patient. It is clear, however, that my continued loyalty and good patient history did not matter. Sadly, I will not return to Camelback Women's Health. It is disappointing to leave a clinic I trusted for years, but I will not support a practice that does not value patient relationships or basic courtesy.

I had an excellent experience with this clinic during both of my pregnancies! The doctors and staff are wonderful—kind, professional, knowledgeable, and helpful.

Painful experience—not recommended During my IUD insertion, I was told I would receive five pain-relief measures, but I received only one. There was no cervical softener, lidocaine gel, or cervical block—the doctor did not even mention that option. I essentially had to rely on my partner for distraction, which obviously did nothing to relieve the physical pain. I later learned from TikTok and other patients' reviews that good clinics offer multiple pain-management options, and now I understand why this clinic's rating is so low. I left in pain. I will definitely go elsewhere in the future. No one should undergo a procedure like this without appropriate care or informed options.

Olivia Blackstone is like a robot. There was no connection between us. I asked her to complete a form so the days I missed work because of illness in early pregnancy would not count against my pay, but she refused. She said she could not complete a form excusing me from work and implied that I was lazy and seeking an undeserved benefit. That was not what I was asking for. I spent more time preparing for and waiting for the appointment than she spent providing care. I truly do not understand what her role is when an AI robot could do it better. I will need to find someone else to deliver my baby.

Allie Kosena is amazing. Thank you so much for all of your help!!!

Deeply Disappointed by the Lack of Urgent Care and Empathy I am extremely disappointed by Camelback Women's Health's lack of urgency, compassion, and care during a pregnancy emergency. After calling the on-call OB-GYN, I was told to go immediately to the Paradise Valley location because I was experiencing heavy bleeding and had passed a large piece of tissue. The doctor specifically said to tell the staff it was an emergency. However, when I called ahead, the call center simply said, “There is nothing I can do.” There was no attempt to escalate my situation and no compassion, only indifference. When I arrived just as the clinic opened, I expected to be seen promptly given the nature of my condition. Instead, I was told the earliest appointment was at 3:40 p.m.—hours later. I was distressed, bleeding heavily, extremely anxious, and needed immediate medical attention. The staff's complete lack of urgency and empathy was shocking and unacceptable. I trusted this clinic to provide prompt and compassionate prenatal care, but I was dismissed and delayed at a critical moment. No patient, especially one experiencing a miscarriage or pregnancy emergency, should be treated as an afterthought. If you are looking for a clinic that prioritizes patient care, I strongly recommend going elsewhere. Do better.

I have nothing but good things to say about this clinic. I have seen Dr. Steven Nelson for the past 5 years, and he delivered 2 of my 4 children. His knowledge and bedside manner are far superior to the care I received before finding this clinic. I am grateful to have received such excellent care during my pregnancies and look forward to many more years of continued care.

Dr. DeSanto is an excellent, caring physician. If you have medical issues or complications during pregnancy, he is also the team member you want. We were told we needed to see MFM and be managed as high risk, but with Dr. DeSanto's expertise, we received the best care even when things became complicated. During the final stage of pregnancy, he ensured we received extra monitoring, and when I went into preterm labor, he returned before dawn on a weekend to deliver our baby, who went to the NICU. When we experienced a miscarriage, he was caring and supportive and took time to call me personally and check on me. I always saw him rather than rotating nurses as at other practices. Dr. DeSanto is experienced, knowledgeable, calm under pressure, and compassionate. He is also pragmatic and honest. If you have a high-risk pregnancy, complications, or other medical issues, he is exactly the person you want.

Margaret Castor was wonderful. She helped me understand my medications and ordered preventive screenings for me. I have been coming here for more than 8 years, and they are all excellent. Highly recommended for any woman taking an active role in her health.

If you are new to Camelback Women's Health, note these two points: - Sending medical information to a referring provider is challenging and, in some cases, requires the referred provider to visit the office personally. (The staff are well aware of this issue.) - Standard procedures were omitted during the annual examination.

This was my first appointment with Dr. Olivia Blackstone, DO. She is easy to talk to, listens well, and shared helpful information. I plan to become a regular patient. The office staff and medical assistants were very pleasant and helpful. I could not ask for better.

If I could, I would probably leave no stars. I called two weeks ago to make an appointment, explained that I was in pain, and was told the earliest available appointment was in December. I said to the woman on the phone, 'I am telling you I am in pain, and the earliest you can see me is December?' She replied that unfortunately this was correct. I explained that I had been a patient there for years, was not a new patient, and had a problem. Again, she said she was sorry, but that was their earliest appointment. I said I had no choice but to find another doctor. She said okay and did not care at all. A friend recommended Women's Health AZ. I spoke with a very pleasant woman who initially scheduled me with a PA/NP, but after hearing about my problem and medical history, she arranged for me to see an MD within two weeks. I had my appointment today and am very pleased with their office. I do have a problem and was referred to another specialist. This used to be an excellent office. My last few experiences have been terrible.

Where do I begin? Dr. Schwartz delivered my son, my second pregnancy. She is knowledgeable, caring, thorough, helpful, and has an excellent bedside manner. I was honestly very afraid because my first pregnancy with another provider involved a traumatic delivery, but Dr. Schwartz assured me that this delivery would be smooth and stress-free. I am truly grateful that I found her. She is an outstanding OB-GYN, and I love her. All the CWH staff are also consistently kind and welcoming, waits are short, and the facility is clean and spacious. Thank you all for caring for me during pregnancy. I highly recommend this practice without hesitation!

Friendly environment, courteous staff, and knowledgeable NPs who help address questions and concerns and provide education.

Excellent, clean facility with wonderful doctors who always listen to your concerns and never rush you out. I recommend Dr. Nelson and Dr. Anita Bernhardt. When I had severe cramping, the doctor prescribed appropriate medication that relieved my symptoms. Highly recommended 👌

I cannot speak about every doctor in this office, but I strongly advise against seeing Dr. DeSanto. He did not treat me as a person. He did not listen, misdiagnosed me, and refused to acknowledge or answer my questions. He was harsh and not gentle in his care. I left in tears, frightened and in pain. I have posted a more detailed review of him if you want further explanation.

I had a wonderful experience at CWH. Dr. Schwartz delivered my first child in 2022 and will deliver my next child later this year. She is knowledgeable, kind, helpful, and attentive to every concern. Between visits with Dr. Schwartz, I saw several NPs. I recommend Audrey, Kim, or Holly; they are all caring, kind, and knowledgeable. I do not recommend Megan, however. We saw her several times during my first pregnancy, and I felt she did not care. She never acknowledged my husband when he had questions and was always rude to him. She seemed to give only generic answers and advice. I hope this helps the next person. Having an excellent provider who cares is very important.