RMA New Jersey | Somerset, 米国

Dr. Schwartz is professional, has a great bedside manner, is understanding, and easy to talk to about my concerns. She’s knowledgeable about reproductive health and medicine. I strongly recommend her and her team at RMA Somerset.

You simply cannot reach them by phone. I tried several times and could not reach a person. I initially chose this clinic because it was close to work, but ultimately selected another solely because someone there answered the phone, was friendly, and asked how they could help. Sometimes good customer service and prompt responses truly make all the difference.

Dr. Leo Doherty made the consultation very smooth. He ensured I was comfortable and explained everything respectfully and clearly. The other RMA staff were also very helpful and considerate. This made it easier to face and manage such a sensitive time.

Our baby was born last month. I wanted to leave a positive review because they helped me so much. Thank you to Dr. Doherty and nurses Melissa, Lauren, and Jennifer. They are an exceptionally trustworthy, caring, and dedicated team. Thank you so much! I highly recommend RMA!

The doctor understood my concerns, gave me confidence, and clearly understood the ultimate goal. I would recommend them 100%.

RMA made my dream of becoming a mother come true. They have a dedicated, compassionate team and some of the best doctors and nurses. If anyone is struggling to build a family, RMA is definitely worth visiting.

We are grateful to everyone at RMA Somerset, from the medical staff to the receptionists, social workers, and financial counselors. Our miracle arrived nearly three weeks ago. Thank you for making our dream come true.

Excellent experience, highly recommended. Thorough and attentive service.

She was very attentive, warm, and kind. She ensured that my husband and I were fully informed as we decided to grow our family.

I am so glad I found a clinic like RMA and a doctor like Dr. Hock. They are the best team I have encountered. My experience was excellent, and they were very attentive. I appreciate their hours because I do not have to miss work, which is a bonus for me. Overall, I would recommend this clinic without hesitation. Thank you for everything you do.

Do not waste your time, money, or energy. Infertility is stressful enough without the added burden of incompetence. 1. My bill had someone else’s name on it. I called finance three times to confirm the charges were actually mine. The woman I spoke with was one of the nastiest people I have ever encountered, and I am a nurse, which says a lot. I asked for a manager, but three days later he still had not called back. 2. Since meeting Dr. Doherty, I have been assigned three different nurses. None responded to my requests for help. You cannot reach anyone by phone. All communication is through a portal and feels entirely robotic. No one communicates by phone. 3. No one answers when you call. You can leave voicemails for days without a return call. Dr. Doherty is kind and thoughtful, but it is unfortunate that he works for such a poor organization. As a nurse, I know the standard healthcare should meet. I have not even begun treatment with them, and this has been my experience so far. It has shown me everything I need to know.

This place is wonderful, and all the staff are highly professional and courteous.

After nearly two years as an RMA patient, I feel compelled to share my experience so others can make informed decisions. Unfortunately, my time here involved disappointment, poor communication, and a serious surgical error. First, the positive: the front desk staff and phlebotomists are the heart of this institution. Their warm smiles and kindness during early-morning visits brought some comfort during a difficult journey. Unfortunately, that is where the positives end for me. The clinical care lacked a human touch and often felt robotic. I frequently contacted doctors and nurses with questions or concerns and waited weeks for a response, if I received one at all. Communication was not only frustrating but discouraging, especially during treatment as physically and emotionally draining as fertility care. The turning point was surgery at RMA that sent me to the emergency room and later required corrective surgery. I was told my fallopian tube would be cauterized to prevent hydrosalpinx, but the wrong location was cauterized. This error could have ruined my entire fertility journey. Fortunately, a referring physician—ironically, my RMA doctor—helped me find another surgeon who corrected the mistake. The new doctor also encouraged me to seek fertility treatment elsewhere, which I did. I am now 7 weeks pregnant under a completely different team, and I genuinely believe leaving RMA transformed my life. RMA is expensive, and for the price I expected better care. I strongly encourage anyone considering this clinic to research thoroughly and explore alternatives. Fertility treatment is already challenging; you deserve a communicative, caring team that, above all, treats you as a person rather than a number.

I had an excellent experience at RMA. The doctors, nurses, and care staff are highly professional and outstanding. I received detailed explanations of every part of the process, and the nurses always kept me updated through the portal about test results, medications, and other tasks. Whenever I had questions, messages and calls were answered promptly. As this was my first pregnancy, I was initially very afraid, but RMA made my conception journey much easier. I recommend RMA to anyone seeking assisted reproductive treatment. Trust me, you will not find a better choice than RMA😊

I am extremely grateful to this outstanding team, especially Dr. Leo Doherty and his assistant Jennifer Saldarriaga. You made my family possible. I also want to thank all the nurses and ultrasound teams at the Morristown, Somerset, and Springfield offices, as well as the receptionists and phlebotomy teams at every facility. God bless you all!

Everyone at RMA is pleasant and welcoming. The entire process from start to finish was very quick and smooth. Dr. Hock is so knowledgeable and sweet.

You are the reason for the best thing in my life—my son ❤️ Thank you, RMA!

Extremely Disappointing Experience 1. Lack of Communication: I did not receive any confirmation call or text regarding my appointment and had to follow up myself, which was both inconvenient and concerning. 2. Unhygienic Facilities: The restroom located across from the reception desk — near the coffee and tea bar — was in an unacceptable condition. It was not only unclean, but the toilet had been left unflushed and the door left open, which created a very unpleasant and unsanitary environment. I immediately reported this to the receptionist. A higher standard of cleanliness and facility maintenance is expected. 3. Outdated and Uncomfortable Examination Room: The room designated for the semen analysis was extremely outdated. The floor tiles appear to be decades old. Additionally, the adult content on the TV required patients to purchase viewing minutes, with only brief, silent clips available otherwise — which is inappropriate and impractical for the intended purpose. When I inquired about how the system worked, the technician was unable to assist. Due to these concerns, I chose to leave the appointment and rebook at the Basking Ridge location, which has always provided a significantly better experience. Unfortunately, I will not be returning to the Somerset branch. The contrast in quality between locations is stark, and I hope serious improvements are made.