클리닉 상세 정보
월섬에 있는 BostonIVF의 난임 클리닉은 환자의 IUI 및 IVF 치료 주기에 맞춰 완전히 조정된 원내 난임 웰니스 프로그램을 제공합니다.
BostonIVF는 환자 치료를 보완하고 치료 결과를 개선할 수 있도록 다낭성 난소 증후군 상담사와 영양 전문가를 비롯한 유용하고 효과적인 서비스도 제공합니다.
BostonIVF 수상 내역
2021년에 BostonIVF 의사 여덟 명이 보스턴 매거진과 동료 의사들이 선정한 난임 분야 최우수 의사로 이름을 올렸습니다.
이는 BostonIVF의 생식내분비학 전문의들이 이 영예를 받은 열 번째 연속 기록이었습니다.
Brian Berger, Carla DiGirolamo, Sam Pauli, Samuel Pang, Alan Penzias, David Ryley, Rita Sneeringer, Tom Toth 의사에게 축하를 전합니다!
*미국 내 최우수 전문의 중 상위권으로 평가된 의사들(5%명 미만)만 최우수 의사로 선정됩니다.
BostonIVF의 난임 치료 성공
난임 치료의 성공을 정의하는 방식은 의료기관마다 다릅니다.
BostonIVF에서는 건강한 출산을 난임 센터의 진정한 성공을 나타내는 중요한 지표로 봅니다.
125,000년 이후 태어난 아기가 1986명 이상인 BostonIVF의 성공률과 경험은 그 자체로 입증됩니다.
BostonIVF 배아 연구실
배아 발달은 유산을 경험했거나 IVF 치료 주기에 실패했거나, 연령 관련 난임이 있거나, 단지 긍정적인 결과를 얻을 가능성을 최대화하고자 하는 사람들에게 난임 치료 성공을 좌우하는 중요한 요소입니다.
BostonIVF 연구실의 기술과 풍부한 경험은 환자의 임신 및 출산 가능성을 높여 줍니다.
또한 BostonIVF의 첨단 PGT-A 및 PGT-M 유전자 검사는 성공률을 높이고 유산을 줄이며 유전 질환의 후대 유전을 예방하고 임신에 필요한 전체 기간을 단축하는 데 도움이 되는 것으로 나타났습니다.
BostonIVF 난임 치료의 ‘최초’ 기록
BostonIVF는 생식의학 분야에서 가장 영향력 있는 선도 기관 중 하나입니다.
BostonIVF의 의사와 과학자들은 난임 치료 분야에서 많은 ‘최초’ 기록을 세웠습니다.
BostonIVF의 ‘최초’ 기록은 다음과 같습니다:
•뉴잉글랜드 최초의 IVF/ICSI 임신
•뉴잉글랜드 최초의 난자 기증 임신
•매사추세츠 최초의 냉동 난자 출생
*클리닉 데이터
BostonIVF의 여성 의료진
BostonIVF는 미국 북동부에서 가장 큰 규모의 여성 난임 의료진 그룹을 이용할 수 있도록 지원하는 것을 자랑스럽게 생각합니다.
여성 난임 전문의, 전문간호사, 의사보조원 및 간호사 25명 이상이 리더십 역할을 맡고 있는 가운데 BostonIVF는 효과적이고 편안한 의료 서비스를 환자에게 제공하기 위해 계속 노력하고 있습니다.
BostonIVF의 강점은 직원에서 시작됩니다. BostonIVF의 팀은 스스로를 가족이라고 표현하곤 하며, 여러 면에서 실제로 가족과 같습니다. 거의 50명의 직원이 15년 이상 BostonIVF에서 근무했으며, BostonIVF는 탁월한 환자 진료가 신뢰성, 소통 및 신뢰를 바탕으로 이루어진다고 믿습니다.
BostonIVF의 모든 구성원은 환자 곁을 지키고, 환자를 안내하며, 조언이 필요하거나 궁금한 점이 있을 때 언제든 도움을 드릴 수 있도록 최선을 다합니다.
BostonIVF 센터에는 환자가 성공적인 임신을 이룰 가능성을 최대화할 수 있도록 협력하는 다양한 임상 전문가와 전문의가 있습니다.
등록 정보 하이라이트
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사진 및 동영상
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위치 및 운영 시간
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리뷰
Boston IVF - 월섬, 미국
현장 종합 평점
85개 평점
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2026.06.26
It is nearly impossible to get anyone here to call you back—whether to schedule an appointment or receive an update. It is astonishing that they are still in business with such poor customer service. My doctor was wonderful, but I could never reach her or her team to schedule an appointment, and most of my friends had the same experience. Hard pass.
C
Caleigh Bertolaccini
3개월 전
2026.06.10
I had a telehealth consultation with Dr. Pauli via Zoom yesterday, and everything went smoothly. He was professional, kind, and knowledgeable and answered all my questions about egg freezing. I look forward to continuing treatment with him.
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Khari Bigord
4개월 전
2026.04.28
I do not know where to begin because I do not know how to keep this brief.
It is now April 2026. My insurer had provided prior authorization as of April 4. I called the insurer because one of my billing codes was denied, then called the clinic. They transferred me to the finance department, where I left a message. Finance returned my call on April 8, said she had received my message, and asked how she could help. I explained that my procedure had prior authorization but I had not heard back, and that some charges had been denied based on the clinical information submitted by the doctor. What should happen next? She asked where I could see the prior authorization and how I knew it had been approved. They treat patients as though we are stupid.
I explained that I had been monitoring the matter so I could prepare and would not have to handle everything at the last minute. She said she would email me to register for the patient portal and that I would receive all the information there. A week passed with no email. I left two more messages that same week, and no one contacted me. They did not reach out until April 24, two weeks later.
I later learned she was out of the office and someone else was covering. The substitute repeated the same promise to email me to set up an account, but nothing happened. Two days later I called and left another message. She finally returned my call and said I had to prepay more than $2,000 before they would contact me to schedule an appointment. Apparently, this was the charge for the code my insurer denied. I was furious that no one had contacted me. Now I must rush to pay because my prior authorization expires June 30 and my insurance renews July 1. If everything is not completed before July 1, my out-of-pocket cost will be very high because my deductible exceeds $1,000. The entire situation is emotionally exhausting.
So this is no longer about points; it is about money. I do not think they care how painful this process is for some of us. It is especially disheartening because everyone from the representatives to the finance staff is a woman; you would think they would care. It is shameful.
2026.04.07
Today was my first procedure, performed by Grace. She was wonderful and very kind. She made the entire process comfortable, eased my nerves, and explained everything clearly. Thank you so much, Grace.
2026.03.16
My partner and I scheduled consultations and diagnostic tests because we are planning for the future. The clinical team was excellent—the doctors and nurses were wonderful—but the administrative staff were terrible. The “authorization” specialist incorrectly estimated the patient’s out-of-pocket cost and stubbornly insisted the patient had to pay 100%, even with health insurance. A reminder: contracted providers cannot balance bill patients. Do not let a medical office dismiss your concerns. Research your coverage carefully because insurance benefits can be complex.
I have worked in health insurance, and I find it extremely irresponsible to provide incorrect information in such a stressful and time-sensitive situation. The scheduling staff were also unresponsive, and communicating with the clinic was a nightmare.
They even billed my insurance for four appointments I had canceled! I will not return and will seek another provider in the Boston area.
2026.02.24
The staff were rude, the process was opaque, appointments were difficult to schedule, and I was ultimately charged for an appointment I did not attend. They now refuse to delete my personal information even when asked. It is unbelievable that a clinic providing such sensitive services could be this poor. Stay away! I wish I had read the Reddit reviews first—many people report the same experience.
2026.01.22
Most of my appointments were at the South Portland, Maine office. It is a small, beautiful clinic with wonderful staff. I visited the Waltham, Massachusetts office once, and my husband went twice; our experience there was equally positive. It is much larger, but the staff are also excellent. Special thanks to Christian, who guided me through every step by email and patiently answered all my unusual and endless questions! IVF options are limited in southern Maine, especially donor egg IVF, but there is no need to look further—Boston IVF can help. I could not believe how quickly everything moved. We started paperwork in October, paid in January, and the transfer was on March 1! (Then I had the baby in November!) *Note: We were fortunate that it worked on the first attempt.
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David Pudlo
7개월 전
2026.01.27
I regret receiving services at Boston IVF. I went there to accompany my partner for possible fertility preservation treatment before chemotherapy and to have a semen analysis to see whether I could participate if we decided to freeze embryos.
My partner was told the cost of her treatment in advance, which would be covered by insurance, and she explicitly agreed to and paid those costs beforehand. After my insurance policy was provided and reviewed several times, they also repeatedly assured me that my services would be covered by my insurance.
Then the bill arrived—what a surprise! The lesson is not to take Boston IVF at its word; always confirm with your insurance company. Boston IVF staff seem focused on making you comfortable so they can see as many patients as possible and maximize profits. Different patients also receive inconsistent cost information.
That said, some staff members were kind and helpful and did their best to assist those of us needing oncofertility care. An employee named Heidi did everything she could to reduce our medication costs. She was an angel and truly did an outstanding job. I am giving two stars instead of one entirely because of her excellent work.
A
Amanda Kilburn
7개월 전
2026.01.27
I cannot recommend Boston IVF enough. The doctors, nurses, technicians, surgeons, front desk, financial team, wellness team, etc. Literally everyone has been so supportive, knowledgable, and efficient. They are an amazingly well-oiled machine, and I'm grateful for being able to work with such a compassionate and professional organization.
Update: we welcomed our son in December! This could not have been possible without the teamwork of our doctor, Dr. Resetkova, the nurses and other amazing staff. We are incredibly grateful!
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Brianna Pessolano
7개월 전
2026.02.03
Your first treatment may go well, but afterward your treatment schedule may be mishandled, delaying diagnosis, and you may be unable to reach scheduling, billing, your doctor, or a nurse.
They do not explain your cycle in advance, and every cycle is different. You may need a month of preparation or may start injections immediately. You will not know until the day treatment starts, so everything is uncertain.
They take on too many patients to care properly for any of them.
You are just a number. The more treatment cycles you undergo, the more money they make from you. Their goal is not to help you become pregnant but to drain your finances. Go to Brigham and Women's Hospital instead. Their outcomes are better, and the entire team is more dedicated.
B
Brian Burke
8개월 전
2026.01.03
Do not choose this company!!
My experience with Boston IVF was a nightmare, mainly because of their unethical and aggressive billing department. After treatment ended, I began receiving bills that made no sense, including storage fees for embryos I had been told would be destroyed and amounts that did not correspond to any services I authorized or received. When I questioned the charges and requested an itemized explanation, their communication was consistently evasive, delayed, or nonexistent.
Although I made partial payments, I later found that some were not properly credited to my account, causing the balance to keep increasing. Then came the threats: repeated calls and letters demanding payment of the “debt,” even though I was still disputing it and many charges appeared incorrect or unauthorized. This was outright bullying. How many times do I have to call to cancel services, and how many letters and emails must I send to escape this situation?
IVF is already stressful enough without a clinic adding financial harassment. Boston IVF's billing practices seem designed to overcharge and intimidate patients into paying disputed amounts quickly. I strongly advise anyone considering this clinic to look elsewhere as there are better options that treat patients with respect and transparency. Save yourself the headache and potential credit damage
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Kara Kuncik
8개월 전
2026.01.13
I would choose Boston IVF again without hesitation. Thanks to Boston IVF and its outstanding doctors, nurses, and staff, I have two healthy, happy babies. Throughout our fertility journey, everyone was knowledgeable, efficient, dedicated, dependable, candid, honest, and transparent.
When you feel hopeless, they show you a way forward; when you feel time is running out, they remind you that there is still time. They gave us not only exceptional medical care but also hope, compassion, and unwavering support during one of the most difficult periods of our lives. We will always be grateful for Boston IVF’s role in helping us build our family.
2026.01.18
Boston IVF has helped me welcome two beautiful healthy girls and I couldn't be prouder to finally be called "mom". My first blessing was in January 2023 and my second blessing was in November 2024. Thank you to Dr. Pang, Boston IVF in Waltham and Quincy for all their help in making my dreams come true. For many years I dreamt and sometimes cried because I wasn't a mother while everyone around me was starting their family. I'm happy to share that my world is now complete with my two daughters and I couldn't be happier. I recommend Boston IVF to anyone looking to start a family with assistance of great doctors, nurses, and colleagues.
J
Jessa Leite
9개월 전
2025.12.20
The center is well designed and spacious. The staff and nurses are friendly and professional. The layout is easy to navigate, and there is ample parking.
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Donna Storella
10개월 전
2025.11.19
Boston IVF disappointed me, as did Dr. Alan Penzias. A cruel nurse would not explain why I was left freezing for three hours and mocked me when I asked. Dr. Penzias was neither kind nor understanding and would not listen to me. There are many excellent doctors elsewhere; do not choose this practice.
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Ashley Fullard
10개월 전
2025.11.17
Do not use their services under any circumstances. These people define incompetence. Whether it is administrative staff failing to follow up, clinical staff not following proper imaging procedures, or billing repeatedly pursuing money you do not owe, you will face constant problems. Do not hesitate—stay far away from this practice!
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Amelia Tsau
11개월 전
2025.10.16
The nurses and staff here are kind and helpful. They are compassionate and highly professional. Having good people support you through this journey is wonderful and even essential.
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Jenn Moran
11개월 전
2025.10.23
Although this company is competent procedurally, its communication and callback service are terrible. For three weeks I have tried to transfer my frozen eggs to a clinic less than an hour away, but no one has returned my calls. My receiving clinic, CCRM, responded within an hour. I left dozens of voicemails and emails for Boston IVF with no response. I am now begging them to reply. This is extremely frustrating, especially given the procedure costs, monthly storage fees, and emotional burden of IVF.
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Michelle Black
11개월 전
2025.10.25
Writing this review is very important to me. This journey has been difficult for my husband and me. We began fertility treatment elsewhere but ultimately changed clinics for unfortunate reasons. I do not want to spread negativity about another practice—no system is perfect, and something as heartbreaking as infertility can make you want to blame people for things entirely outside their control.
Nevertheless, we made the change, and the entire Boston IVF process was smooth, supportive, encouraging, and, most importantly, pragmatic. A friend recommended Boston IVF, particularly Dr. Alper, and I am deeply grateful. The nurses have always been professional, knowledgeable, and compassionate. Every question was answered patiently and thoroughly.
Dr. Alper has a remarkable way of breaking down data and probabilities. His calm, practical approach makes a complex, emotional process manageable. I completely trust his judgment and confidently follow his guidance.
Without the right care, infertility can easily become a painful experience. At Boston IVF, I felt genuinely cared for. Tomorrow I will have a pregnancy test. Whatever the result, I feel at peace knowing we received the best care and that our team will start again with us, determined to find the right path forward. I will always be grateful to Dr. Alper and his Boston IVF team.
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Nef Blakely
10개월 전
2025.10.29
The Dr was very professional but not helpful and her nurse was unhelpful and rude. I was devastated.
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Ashla Mckenna
10개월 전
2025.10.29
I had one appointment with them, and it was enough to realize that all they didn’t care about my needs or my concerns.
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M Elizabeth
12개월 전
2025.09.23
Great experience! I highly recommend Boston IVF because we had such a positive experience. The staff were friendly and helpful. They explained every step of the process in detail and what to expect over the following weeks. The process is stressful, so having so many people guide us throughout was wonderful. Thank you!
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Malcah Effron
11개월 전
2025.10.04
Despite my assigned doctor's promise to provide the most attentive care because I was caring for a hospitalized child with complex needs after discharge, the entire experience showed me that Boston IVF cares only about numbers, not people. They offered no secure way to share sensitive information, only ordinary email or an in-person visit. For my first egg retrieval, they said everything was extremely urgent, yet left me waiting in the reception area for an hour past the procedure time without explaining what was happening or that the procedure was not actually so urgent. When I called to arrange an urgent appointment, the scheduler was rude. The finance staff delayed submitting my prior authorization claim. Although I explicitly warned them that my insurer had identified an unresolved coverage issue, they did not address it in advance. When the request was denied for that reason, they said they had not noticed, even though I had clearly flagged it. I had to argue for them to file a provider appeal, which would take days, instead of making me file a less persuasive appeal myself that would take a month. I had to take additional medication to avoid losing the entire cycle because their administrators refused to pay attention, listen, or care.
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Jake Yarmus
1년 전
2025.09.02
Hello! I am leaving a one-star review because this team seems to respond to Google reviews faster than to actual patient requests. I will not name individuals because that would be unprofessional; I only need to describe the issue we encountered. Like many others, it was communication. We worked with them for some time, and everyone seemed kind, as I believe most are. Later, my wife's employer provided excellent insurance, which we used to freeze some embryos. Because we no longer lived in the Boston area, I needed to ship sperm there. We received detailed information about the freezing process and results, which was reassuring. We were not told there was excess sperm or that it would be frozen. The paperwork only stated that the sperm would be used and frozen until that deadline, nothing more. I then received a claim from a billing agency for $1700 in sperm ‘storage fees,’ with storage backdated for a year. I have since managed to have the sperm discarded, but no one can explain why it was frozen. We have received every explanation imaginable, from ‘there was a clerical error at the agency’ to ‘what else did you think would happen?’ Every time we call, we are told to email or call people who do not exist, with emails bouncing back, or no one returns our call. When we contact them again, they tell us there is no record of the prior contact. Meanwhile, I receive collection notices every week. I do not know why this is happening. I am usually optimistic, and my wife is a doctor who generally sees the best in things, but this has caused me great stress and honestly feels intentional, even though it seems they may simply have no resources or incentive to address this part of the organization. After reading other reviews, this appears to be a pattern, so I felt it was worth making our situation public. I must also say that being blamed by some staff made me feel taken advantage of. Using benefits to cover the expense may have made it look as though we were profiting, perhaps why they assumed we would not mind paying random bills, but even if we did object, their response was petty at best. I am glad so many people have had positive experiences. As a father, I know the miracles you create are wonderful, but we are all in a vulnerable position, so communication and, frankly, accountability should be better. I apologize for the length; I only hope this moves things forward. For anyone reading and considering where to go, if you choose this clinic, do not move too far away and get to know someone in the finance department so this is less likely to happen. I would not assume it was intentional, although it may feel that way now.
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Jessica De Oliveira
1년 전
2025.08.14
I cannot adequately describe my and my husband’s experience at Boston IVF. Infertility is frightening, uncertain, and isolating. From our first call, when we did not know what to ask or how to begin, through finally achieving pregnancy, a highly qualified medical team fully supported us. Every doctor was kind, understanding, and responsive to our individual needs. I never felt like a number or a revenue-generating appointment. Anyone facing infertility can choose Boston IVF with confidence.
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Kryssie Gigante
1년 전
2025.08.16
Two IVF cycles. The one-star rating is not because I did not become pregnant. At 9 weeks, the fertility doctor said the fetus was slightly smaller than “normal,” in his opinion, and immediately recommended a D&C without progesterone treatment, telling me to return two days later. After chromosome testing, the nurse relayed these exact words: “The fetus was normal, a healthy baby boy!”
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Alissa Bonitz
1년 전
2025.08.22
I am posting for a friend who does not want to share her fertility journey publicly.\n\nShe tried several times to schedule an initial consultation before reaching an extremely cold receptionist. Newly exploring her options, she wanted to know whether pregnancy was still possible. The receptionist, not a clinician familiar with her health, first said she was too old to freeze eggs because she had just turned 41 and the cutoff was 40. A cutoff may be understandable, but this was inappropriate when she wanted to discuss all options with a professional. The receptionist then pressed for her partner’s information, although she wanted an assessment of her own fertility and he did not need to be involved. She then asked whether my friend planned to use donor sperm. My friend repeatedly said she did not know, but the receptionist insisted she had to register a partner. It is outrageous that she could not schedule without choosing a donor or registered partner. My friend was crying as the questioning continued, so she hung up. Such conduct is absurd in an emotionally difficult field. Call MGH instead; they are much kinder and more professional.
2025.08.05
Everyone was kind, understanding, and considerate. At the first consultation, they explained everything clearly and answered every question. I am very grateful to the team that worked with me.
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Kirsten Meid
1년 전
2025.08.07
After two miscarriages, we consulted Boston IVF. Their clinical team was excellent, quickly completed a comprehensive assessment, and created a care plan including PGT-M embryo testing. With their help, we had two successful transfers, and our family is now complete.
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Grace Michel
1년 전
2025.07.23
I have nothing good to say about BIVF. They mishandled the medications and insurance authorization. Their mistakes have already delayed my attempts to conceive by two months, and worse, I cannot reach my care team at all. I am just a number—and an annoying one. Stay away!
2025.06.05
After nearly three unsatisfactory years with Boston IVF, we switched to CCRM, and the difference was night and day.
The doctors at CCRM made us feel that they genuinely cared about our outcome, while at Boston IVF we felt like just a number. The only time I met a Boston IVF doctor in person was during one egg retrieval, across 5 cycles in total. At CCRM, we could meet with our doctor and address concerns from the start. At Boston IVF, we were unsure whether they could find an effective treatment plan, as we retrieved fewer eggs each time. At CCRM, our first attempt produced 3 times as many eggs.
CCRM's financial coordinator helped us understand our insurance limitations and, unlike Boston IVF, worked with us to keep costs manageable. Boston IVF told us, “Your only option is to pay more than $16,000.” Although both practices were in network with our insurer, we paid less than $5,000 at CCRM. Boston IVF's financial coordinator always made us feel as if we were bothering her or had done something wrong. CCRM's financial coordinator was a pleasure to work with.
At Boston IVF, the only way to contact anyone was to call, leave a message, and hope for a return call. It was infuriating. At CCRM, you can send a message through the app and consistently receive a reply within 24-48 hours.
During one Boston IVF cycle, they did not prescribe the correct quantity, so we had to pay out of pocket midway through the cycle because we could not obtain a second prior authorization in time for the additional medication. At CCRM, we had more than enough medication.
Again and again, we realized that Boston IVF had been the worst choice for us. We now regret not switching sooner because we are older and our options are very limited.
I hope our experience was unusual, but from our perspective, Boston IVF operates like a money-making factory.
2025.06.12
I have been with Boston IVF for several years under Dr. Thornton's care. She seemed fine at first, although I never cared for her administrative staff. Over time, we began experiencing many communication problems. They either failed to give us relevant information or entered incorrect instructions in our care plan.
The situation became serious when we received countless incorrect notifications within one week and ultimately learned that we had not been given essential information required for fertility treatment. This could delay our care by several months or longer.
I am not saying I would not recommend Boston IVF, but I would never recommend Dr. Thornton, even to my worst enemy.
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Olesya Gritsenko
1년 전
2025.06.27
Dr. Sandy Li did not show up for our appointment and gave no notice. When the front desk contacted the doctor, they confirmed that they had simply forgotten the appointment. We waited three months for this visit, and their attitude was incredibly rude and unprofessional. Interestingly, their financial team continues to contact us about insurance. Boston IVF cares only about money, not patients who are dealing with such a sensitive issue.
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margaret nelson
2년 전
2025.02.20
Overall, the experience was good, but the service did not address the root cause of some infertility issues. I am grateful to the nurse with the arm tattoo. During treatment, she told me to manage my stress because it was clear that I was very stressed, which can easily affect fertility. That was very important to me. I immediately stopped stressing about the outcome and learned a few weeks later that I was pregnant. It seems obvious, but I am not sure why this was not discussed from the beginning, especially when fertility problems are unexplained.
K
Katie Lungmus
2년 전
2025.02.17
I had a terrible experience with Boston IVF in 2022. I felt like a number. I saw the doctor once and never again. After flying from Washington to Boston specifically for an appointment, I missed the window to begin monitoring because someone in billing failed to process a payment I had made on time. I eventually had an IUI, but no one ever called to ask about the outcome or whether I had a baby. Honestly, it was unbelievable.
I am leaving this review now because I am trying a new clinic, but there seems to be no way to obtain medical records from Boston IVF. There is an unmonitored medical-records phone line and a circular process for reaching anyone. I requested records a month ago, my doctor requested them again, and we call daily, yet I cannot even confirm that they received the authorization I sent 5 weeks ago. It is truly unbelievable. I asked whether there was an intermediate step before filing a formal complaint, after staff repeatedly redirected me to the unmonitored records line, and was essentially told there was not.
I would welcome follow-up, but I also want others to know that if you think you may need your records, print them while you are still a patient and take them with you. Being treated like a number rather than a person does not stop after you leave their care. They apparently invest little in the records department, or in anything that does not make them much money, such as IUI.
A
Ashley Dodge
2년 전
2025.02.05
Our initial virtual visit was wonderful! The NP was thorough and knowledgeable. We ended the call feeling confident, knowing exactly what to do next and that they genuinely wanted to help us. We are glad to have them on our side!
A
Aisha Cardona
2년 전
2025.01.22
I had a very pleasant visit. Dr. Dawkins made me feel comfortable. She answered all my questions and addressed my concerns.
A
Anne Musasizi
2년 전
2025.01.25
Can I leave half a star because they certainly don't deserve any. I have called every single day trying to reach medical records and sent faxes. No response. I have no idea whether my faxes were received or my records are on the way. I am frustrated because I have an upcoming deadline and sent the paperwork at the beginning of the month. I mean...wow, this is just atrocious. My new doctor told me it would be a struggle to get records from these people, but I did not think it would be this bad. Zero stars.
K
Kayla Soares
2년 전
2025.01.12
I will begin with the positive: the Waltham office is clean and welcoming, and every ultrasound technician and phlebotomist I saw was professional and kind.
Unfortunately, my interactions with the nursing staff were not the same. It began after three failed IUIs. I was scheduled for an egg retrieval and fresh transfer. The weekend nurse did not tell me that my levels were too high for a fresh transfer and that they would now have to freeze any embryos retrieved. No one told me until I arrived for the appointment. I was excited and emotional when I was told minutes before the procedure that I would not receive a fresh transfer, along with an apology that the weekend nurse had never informed me. After the retrieval and my next menstrual cycle, I was told that my transfer would be completed before the end of the year. I needed to know this for insurance purposes, and the staff assured me it would happen. When it was time to order medication, however, the pharmacy told me prior authorization was required but my doctor's office had not submitted one. After considerable back-and-forth, it was finally submitted and denied. It was denied because it had never been submitted before, which I confirmed with my insurer, although the nurse insisted it had been. They resubmitted it and it was approved...strange how that happened. All this back-and-forth caused a delay of more than a week, making it impossible to complete the transfer before the end of the year as promised and requiring me to pay for the procedure out of pocket. I received no sympathy from the nursing staff for their mistake and decided to proceed with the cycle. When I ultimately decided that the out-of-pocket cost was too high, I called the office 4 days before the transfer date and canceled. I received an email saying they had received my message and that the financial coordinator would call on Monday to collect a cancellation fee. That was the response I received from the team responsible for this entire mess. No apology, no compassion—only an email saying okay, thank you, we will collect your money next week. Pathetic. I was also told a patient advocate would contact me. It has been three weeks and I still have not received a call. I have received only several emails saying she would contact me, but it still has not happened. At Boston IVF, I absolutely felt like just a number, and after everything I experienced, I do not believe they care about their patients. After a year of treatment and spending thousands of dollars, you would think I would receive some form of apology for their negligence, or at least the follow-up call promised by the patient advocate. Instead, I was only told how much more money I owed them.
A
Andreza Garcia
2년 전
2025.01.13
This clinic is terrible. It is impossible to reach anyone. I needed a specific test at a specific time, but no one returned my call, and I ultimately lost valuable time. Now I must wait until next month to try again. I have never experienced so much bureaucracy in my life. I do not recommend this clinic.
2024.09.19
Echoing Will above. The exact same situation. The expected turnaround time for my SA results has come and gone, and still nothing.
I have called, and my PCP's office has called. We both left messages on their 'it may take 5 business days to return your call' service. For anyone outside Boston, this appears to be the only way to communicate with the Boston IVF care team short of going there in person and loudly asking in the waiting room why a test that takes about a day to process needs a month to be reviewed and sent to my PCP. The request is simply for someone to complete paperwork. That is all.
If they are this indifferent about something small, I wonder what else would go wrong if my wife and I used Boston IVF for more expensive services. Needless to say, we will not. Completely unacceptable.
2024.09.14
I am extremely disappointed with the service provided by Boston IVF. My experience was frustrating and unprofessional. My partner and I completed a semen analysis in August, and they took an entire month to fax the results. During that time, we tried countless times to contact their outside patient center—at least 15 calls—but no one returned a call to me or my doctor.
We obtained the results only because my doctor personally contacted the department manager. This level of communication is completely unacceptable for a medical facility, especially one dealing with fertility. The lack of response and disregard for patient concerns is shocking. The entire experience was a joke.
H
Heather Brien
2년 전
2024.09.04
I did not feel supported here during my fertility journey. Scheduling appointments and reaching anyone by phone were challenging. They often had no availability, forcing me to wait an entire cycle for an appointment. A coding error on testing resulted in a huge bill, and it took months of billing follow-up to correct. When I finally decided to leave, they were very unprofessional. Despite ample time and repeated reminders, they did not send my medical records to the new clinic in time for my appointment.
I would not recommend them.
M
Mikayla Scaduto
2년 전
2024.09.05
Communication was poor. During my year of treatment at BIVF, I constantly played phone tag and left or received voicemails. That said, the staff were nice and did their jobs well. I never had a bad in-person experience. My only problem was reaching them because they rarely answered the phone.
K
Kaitlin Kehmna
2년 전
2024.09.10
Dr. Bartolotto was wonderful. He anticipated our questions before we asked and was very kind and thorough.
M
Melinda Engstrom
2년 전
2024.07.24
I am so grateful to the entire Boston IVF team! Everyone was wonderful, answered all our questions, and gave us tremendous support throughout IVF. Thanks to Boston IVF, we are delighted to have a happy, healthy baby boy!
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