Boston IVF - Waltham, United States
     
4.4
Consultations 195
Reproductive Medicine
Hours: 09: 00 - 17: 00
Write a Review Share Save Add Photos Suggest a Correction
Clinic Details

BostonIVF's fertility clinic in Waltham offers in-house fertility wellness programs fully coordinated with patients' IUI and IVF treatment cycles.

BostonIVF also offers helpful, effective services, including polycystic ovary syndrome counselors and nutrition specialists, to complement patient care and improve outcomes.

 

BostonIVF Awards

In 2021, eight BostonIVF physicians were named Top Doctors in infertility by Boston magazine and their peers.

This marked the tenth consecutive year that BostonIVF reproductive endocrinologists received this honor.

Congratulations to Drs. Brian Berger, Carla DiGirolamo, Sam Pauli, Samuel Pang, Alan Penzias, David Ryley, Rita Sneeringer, and Tom Toth!

*Only physicians ranked among the top specialists in the United States (fewer than 5%) are selected as Top Doctors.

BostonIVF Fertility Success

Different providers define fertility success in different ways.

At BostonIVF, a healthy delivery is considered an important measure of a fertility center's true success.

With more than 125,000 babies born since 1986, BostonIVF's success rates and experience speak for themselves.

 

BostonIVF Embryology

Embryo development is critical to fertility success for those who have experienced miscarriage, failed IVF cycles, age-related infertility, or simply want the best chance of a positive outcome.

The technology and extensive experience of BostonIVF's laboratory give patients a greater chance of pregnancy and delivery.

In addition, BostonIVF's advanced PGT-A and PGT-M genetic testing has been shown to improve success rates, reduce miscarriage, prevent inherited disorders from being passed to future children, and shorten the overall time needed to achieve pregnancy.

BostonIVF Fertility “Firsts”

BostonIVF is one of the most influential leaders in reproductive medicine.

BostonIVF physicians and scientists are responsible for many “firsts” in fertility care.

BostonIVF's “firsts” include:

•New England's first IVF/ICSI pregnancy

•New England's first donor-egg pregnancy

•Massachusetts' first birth from a frozen egg

*Clinic data

BostonIVF's Female Clinicians

BostonIVF is proud to offer access to the largest group of female fertility clinicians in the Northeast.

With more than 25 female fertility physicians, nurse practitioners, physician assistants, and nurses in leadership roles, BostonIVF remains committed to providing patients with effective, comfortable healthcare options.

 

BostonIVF's strength begins with its staff. At BostonIVF, the team often describes itself as a family—and in many ways, it is. Nearly 50 employees have worked with BostonIVF for 15 years or more, and BostonIVF believes that outstanding patient care is built on reliability, communication, and trust.

Everyone at BostonIVF is committed to standing by patients, guiding them, and being available whenever they need advice or have questions.

BostonIVF centers offer a full range of clinical experts and specialists who work together to give patients the best chance of a successful pregnancy.

 

 


Listing Highlights

  • Standardized services

  • Free estimate

Photos and Videos
View All 2 Photos
Location and Hours
130 2nd Ave, Waltham, MA 02451, United States
Reset Map Get Directions

  • Monday

    09: 00 - 17: 00

  • Tuesday

    09: 00 - 17: 00

  • Wednesday

    09: 00 - 17: 00

  • Thursday

    09: 00 - 17: 00

  • Friday

    09: 00 - 17: 00

  • Saturday

    09: 00 - 15: 00

  • Sunday

    09: 00 - 15: 00

    • Closed Now
    Facilities and More
    • Credit cards accepted
    • Free W-Fi
    Doctors at This Clinic
    Dr. Alan Penzias, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 75

    Female infertilityMale infertility
    3.9

    Free Consultation
    Dr. Alexandra Huttler, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 28

    Female infertilityMale infertility
    4.2

    Free Consultation
    Dr. Korkidakis, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 38

    Female infertilityMale infertility
    4.4

    Free Consultation
    Dr. Benjamin Lannon, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 56

    Female infertilityMale infertility
    4.0

    Free Consultation
    Dr. Brian M. Berger, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 19

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. DiGirolamo, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 42

    Female infertilityMale infertility
    4.4

    Free Consultation
    Dr. Denis Vaughan, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 71

    Female infertilityMale infertility
    3.9

    Free Consultation
    Dr. Emily Seidler, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 63

    Female infertilityMale infertility
    4.3

    Free Consultation
    Dr. Gary N. Frishman, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 41

    Female infertilityMale infertility
    3.7

    Free Consultation
    Dr. Hadi Ramadan, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 74

    Female infertilityMale infertility
    4.0

    Free Consultation
    Dr. Jill Attaman, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 61

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Josette Dawkins, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 52

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Kerri Luzzo, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 27

    Female infertilityMale infertility
    3.7

    Free Consultation
    Dr. Kim L. Thornton, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 35

    Female infertilityMale infertility
    3.7

    Free Consultation
    Dr. Kristen Wright, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 37

    Female infertilityMale infertility
    4.4

    Free Consultation
    Dr. Lauren Murphy, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 29

    Female infertilityMale infertility
    3.9

    Free Consultation
    Dr. Meaghan Delaney, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 20

    Female infertilityMale infertility
    4.3

    Free Consultation
    Dr. Michael Alper, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 34

    Female infertilityMale infertility
    4.5

    Free Consultation
    Dr. Nina Resetkova, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 51

    Female infertilityMale infertility
    3.9

    Free Consultation
    Dr. Pietro Bortoletto, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 71

    Female infertilityMale infertility
    4.2

    Free Consultation
    Dr. Heyward, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 53

    Female infertilityMale infertility
    4.5

    Free Consultation
    Dr. Sneeringer, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 35

    Female infertilityMale infertility
    3.9

    Free Consultation
    Dr. Riwa Sabbagh, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 70

    Female infertilityMale infertility
    4.0

    Free Consultation
    Dr. Samuel Pang, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 74

    Female infertilityMale infertility
    4.0

    Free Consultation
    Dr. Samuel Pauli, United States
         

    Reproductive Medicine |

    Many years of experience | Consultations 55

    Female infertilityMale infertility
    5.0

    Free Consultation
    Dr. Sandy Li, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 52

    Female infertilityMale infertility
    3.9

    Free Consultation
    Dr. Sara Elizabeth Arian, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 79

    Female infertilityMale infertility
    4.4

    Free Consultation
    Dr. Thomas L. Toth, United States
        

    Reproductive Medicine |

    Many years of experience | Consultations 40

    Female infertilityMale infertility
    3.7

    Free Consultation
    Featured Reviews
    This information was provided by the listed organization. Please verify it independently.
    Reviews are for reference only. Consider official information and professional advice independently.
    ×
    Review Boston IVF - Waltham, United States
    On-Site Overall Rating

    85 ratings

    • 5 stars
    • 4 stars
    • 3 stars
    • 2 stars
    • 1 stars
    Jun 19, 2026
    Jun 26, 2026
    Can't ever get this place to call you back. Truly. To make an appointment, get an update. It's wild that they are still in business with such poor customer service. The Doctor that I had was wonderful, but I could never get a hold of her or her team to make an appointment--most of my friends had the same experience. Hard pass.
    Jun 10, 2026
    我昨天通过Zoom与保利医生进行了远程医疗咨询，一切都很顺利。他专业、和蔼、知识渊博，解答了我所有关于冷冻卵子的问题。我期待继续接受他的治疗。
    Apr 28, 2026
    I do not know where to begin because I do not know how to keep this brief. It is now April 2026. My insurer had provided prior authorization as of April 4. I called the insurer because one of my billing codes was denied, then called the clinic. They transferred me to the finance department, where I left a message. Finance returned my call on April 8, said she had received my message, and asked how she could help. I explained that my procedure had prior authorization but I had not heard back, and that some charges had been denied based on the clinical information submitted by the doctor. What should happen next? She asked where I could see the prior authorization and how I knew it had been approved. They treat patients as though we are stupid. I explained that I had been monitoring the matter so I could prepare and would not have to handle everything at the last minute. She said she would email me to register for the patient portal and that I would receive all the information there. A week passed with no email. I left two more messages that same week, and no one contacted me. They did not reach out until April 24, two weeks later. I later learned she was out of the office and someone else was covering. The substitute repeated the same promise to email me to set up an account, but nothing happened. Two days later I called and left another message. She finally returned my call and said I had to prepay more than $2,000 before they would contact me to schedule an appointment. Apparently, this was the charge for the code my insurer denied. I was furious that no one had contacted me. Now I must rush to pay because my prior authorization expires June 30 and my insurance renews July 1. If everything is not completed before July 1, my out-of-pocket cost will be very high because my deductible exceeds $1,000. The entire situation is emotionally exhausting. So this is no longer about points; it is about money. I do not think they care how painful this process is for some of us. It is especially disheartening because everyone from the representatives to the finance staff is a woman; you would think they would care. It is shameful.
    Apr 28, 2026
    Apr 7, 2026
    Today was my first procedure, performed by Grace. She was wonderful and very kind. She made the entire process comfortable, eased my nerves, and explained everything clearly. Thank you so much, Grace.
    Mar 8, 2026
    Mar 16, 2026
    My partner and I scheduled consultations and diagnostic tests because we are planning for the future. The clinical team was excellent—the doctors and nurses were wonderful—but the administrative staff were terrible. The “authorization” specialist incorrectly estimated the patient’s out-of-pocket cost and stubbornly insisted the patient had to pay 100%, even with health insurance. A reminder: contracted providers cannot balance bill patients. Do not let a medical office dismiss your concerns. Research your coverage carefully because insurance benefits can be complex. I have worked in health insurance, and I find it extremely irresponsible to provide incorrect information in such a stressful and time-sensitive situation. The scheduling staff were also unresponsive, and communicating with the clinic was a nightmare. They even billed my insurance for four appointments I had canceled! I will not return and will seek another provider in the Boston area.
    Mar 18, 2026
    Feb 18, 2026
    Feb 18, 2026
    Feb 18, 2026
    Feb 24, 2026
    The staff were rude, the process was opaque, appointments were difficult to schedule, and I was ultimately charged for an appointment I did not attend. They now refuse to delete my personal information even when asked. It is unbelievable that a clinic providing such sensitive services could be this poor. Stay away! I wish I had read the Reddit reviews first—many people report the same experience.
    Feb 24, 2026
    Jan 22, 2026
    Most of my appointments were at the South Portland, Maine office. It is a small, beautiful clinic with wonderful staff. I visited the Waltham, Massachusetts office once, and my husband went twice; our experience there was equally positive. It is much larger, but the staff are also excellent. Special thanks to Christian, who guided me through every step by email and patiently answered all my unusual and endless questions! IVF options are limited in southern Maine, especially donor egg IVF, but there is no need to look further—Boston IVF can help. I could not believe how quickly everything moved. We started paperwork in October, paid in January, and the transfer was on March 1! (Then I had the baby in November!) *Note: We were fortunate that it worked on the first attempt.
    Jan 27, 2026
    I regret receiving services at Boston IVF. I went there to accompany my partner for possible fertility preservation treatment before chemotherapy and to have a semen analysis to see whether I could participate if we decided to freeze embryos. My partner was told the cost of her treatment in advance, which would be covered by insurance, and she explicitly agreed to and paid those costs beforehand. After my insurance policy was provided and reviewed several times, they also repeatedly assured me that my services would be covered by my insurance. Then the bill arrived—what a surprise! The lesson is not to take Boston IVF at its word; always confirm with your insurance company. Boston IVF staff seem focused on making you comfortable so they can see as many patients as possible and maximize profits. Different patients also receive inconsistent cost information. That said, some staff members were kind and helpful and did their best to assist those of us needing oncofertility care. An employee named Heidi did everything she could to reduce our medication costs. She was an angel and truly did an outstanding job. I am giving two stars instead of one entirely because of her excellent work.
    Jan 27, 2026
    I cannot recommend Boston IVF enough. The doctors, nurses, technicians, surgeons, front desk, financial team, wellness team, etc. Literally everyone has been so supportive, knowledgable, and efficient. They are an amazingly well-oiled machine, and I'm grateful for being able to work with such a compassionate and professional organization. Update: we welcomed our son in December! This could not have been possible without the teamwork of our doctor, Dr. Resetkova, the nurses and other amazing staff. We are incredibly grateful!
    Feb 3, 2026
    Your first treatment may go well, but afterward your treatment schedule may be mishandled, delaying diagnosis, and you may be unable to reach scheduling, billing, your doctor, or a nurse. They do not explain your cycle in advance, and every cycle is different. You may need a month of preparation or may start injections immediately. You will not know until the day treatment starts, so everything is uncertain. They take on too many patients to care properly for any of them. You are just a number. The more treatment cycles you undergo, the more money they make from you. Their goal is not to help you become pregnant but to drain your finances. Go to Brigham and Women's Hospital instead. Their outcomes are better, and the entire team is more dedicated.
    Jan 3, 2026
    Do not choose this company!! My experience with Boston IVF was a nightmare, mainly because of their unethical and aggressive billing department. After treatment ended, I began receiving bills that made no sense, including storage fees for embryos I had been told would be destroyed and amounts that did not correspond to any services I authorized or received. When I questioned the charges and requested an itemized explanation, their communication was consistently evasive, delayed, or nonexistent. Although I made partial payments, I later found that some were not properly credited to my account, causing the balance to keep increasing. Then came the threats: repeated calls and letters demanding payment of the “debt,” even though I was still disputing it and many charges appeared incorrect or unauthorized. This was outright bullying. How many times do I have to call to cancel services, and how many letters and emails must I send to escape this situation? IVF is already stressful enough without a clinic adding financial harassment. Boston IVF's billing practices seem designed to overcharge and intimidate patients into paying disputed amounts quickly. I strongly advise anyone considering this clinic to look elsewhere as there are better options that treat patients with respect and transparency. Save yourself the headache and potential credit damage
    Jan 13, 2026
    I would choose Boston IVF again without hesitation. Thanks to Boston IVF and its outstanding doctors, nurses, and staff, I have two healthy, happy babies. Throughout our fertility journey, everyone was knowledgeable, efficient, dedicated, dependable, candid, honest, and transparent. When you feel hopeless, they show you a way forward; when you feel time is running out, they remind you that there is still time. They gave us not only exceptional medical care but also hope, compassion, and unwavering support during one of the most difficult periods of our lives. We will always be grateful for Boston IVF’s role in helping us build our family.
    Jan 18, 2026
    Boston IVF has helped me welcome two beautiful healthy girls and I couldn't be prouder to finally be called "mom". My first blessing was in January 2023 and my second blessing was in November 2024. Thank you to Dr. Pang, Boston IVF in Waltham and Quincy for all their help in making my dreams come true. For many years I dreamt and sometimes cried because I wasn't a mother while everyone around me was starting their family. I'm happy to share that my world is now complete with my two daughters and I couldn't be happier. I recommend Boston IVF to anyone looking to start a family with assistance of great doctors, nurses, and colleagues.
    Dec 20, 2025
    The center is well designed and spacious. The staff and nurses are friendly and professional. The layout is easy to navigate, and there is ample parking.
    Nov 19, 2025
    Boston IVF disappointed me, as did Dr. Alan Penzias. A cruel nurse would not explain why I was left freezing for three hours and mocked me when I asked. Dr. Penzias was neither kind nor understanding and would not listen to me. There are many excellent doctors elsewhere; do not choose this practice.
    Nov 17, 2025
    Do not use their services under any circumstances. These people define incompetence. Whether it is administrative staff failing to follow up, clinical staff not following proper imaging procedures, or billing repeatedly pursuing money you do not owe, you will face constant problems. Do not hesitate—stay far away from this practice!
    Oct 16, 2025
    The nurses and staff here are kind and helpful. They are compassionate and highly professional. Having good people support you through this journey is wonderful and even essential.
    Oct 23, 2025
    Although this company is competent procedurally, its communication and callback service are terrible. For three weeks I have tried to transfer my frozen eggs to a clinic less than an hour away, but no one has returned my calls. My receiving clinic, CCRM, responded within an hour. I left dozens of voicemails and emails for Boston IVF with no response. I am now begging them to reply. This is extremely frustrating, especially given the procedure costs, monthly storage fees, and emotional burden of IVF.
    Oct 25, 2025
    Writing this review is very important to me. This journey has been difficult for my husband and me. We began fertility treatment elsewhere but ultimately changed clinics for unfortunate reasons. I do not want to spread negativity about another practice—no system is perfect, and something as heartbreaking as infertility can make you want to blame people for things entirely outside their control. Nevertheless, we made the change, and the entire Boston IVF process was smooth, supportive, encouraging, and, most importantly, pragmatic. A friend recommended Boston IVF, particularly Dr. Alper, and I am deeply grateful. The nurses have always been professional, knowledgeable, and compassionate. Every question was answered patiently and thoroughly. Dr. Alper has a remarkable way of breaking down data and probabilities. His calm, practical approach makes a complex, emotional process manageable. I completely trust his judgment and confidently follow his guidance. Without the right care, infertility can easily become a painful experience. At Boston IVF, I felt genuinely cared for. Tomorrow I will have a pregnancy test. Whatever the result, I feel at peace knowing we received the best care and that our team will start again with us, determined to find the right path forward. I will always be grateful to Dr. Alper and his Boston IVF team.
    Oct 29, 2025
    The Dr was very professional but not helpful and her nurse was unhelpful and rude. I was devastated.
    Oct 29, 2025
    I had one appointment with them, and it was enough to realize that all they didn’t care about my needs or my concerns.
    Sep 23, 2025
    Great experience! I highly recommend Boston IVF because we had such a positive experience. The staff were friendly and helpful. They explained every step of the process in detail and what to expect over the following weeks. The process is stressful, so having so many people guide us throughout was wonderful. Thank you!
    Oct 1, 2025
    Oct 4, 2025
    Despite my assigned doctor's promise to provide the most attentive care because I was caring for a hospitalized child with complex needs after discharge, the entire experience showed me that Boston IVF cares only about numbers, not people. They offered no secure way to share sensitive information, only ordinary email or an in-person visit. For my first egg retrieval, they said everything was extremely urgent, yet left me waiting in the reception area for an hour past the procedure time without explaining what was happening or that the procedure was not actually so urgent. When I called to arrange an urgent appointment, the scheduler was rude. The finance staff delayed submitting my prior authorization claim. Although I explicitly warned them that my insurer had identified an unresolved coverage issue, they did not address it in advance. When the request was denied for that reason, they said they had not noticed, even though I had clearly flagged it. I had to argue for them to file a provider appeal, which would take days, instead of making me file a less persuasive appeal myself that would take a month. I had to take additional medication to avoid losing the entire cycle because their administrators refused to pay attention, listen, or care.
    Oct 4, 2025
    They are wonderful and very professional! ⭐️⭐️⭐️⭐️⭐️
    Oct 4, 2025
    Sep 15, 2025
    Aug 31, 2025
    Sep 2, 2025
    Hello! I am leaving a one-star review because this team seems to respond to Google reviews faster than to actual patient requests. I will not name individuals because that would be unprofessional; I only need to describe the issue we encountered. Like many others, it was communication. We worked with them for some time, and everyone seemed kind, as I believe most are. Later, my wife's employer provided excellent insurance, which we used to freeze some embryos. Because we no longer lived in the Boston area, I needed to ship sperm there. We received detailed information about the freezing process and results, which was reassuring. We were not told there was excess sperm or that it would be frozen. The paperwork only stated that the sperm would be used and frozen until that deadline, nothing more. I then received a claim from a billing agency for $1700 in sperm ‘storage fees,’ with storage backdated for a year. I have since managed to have the sperm discarded, but no one can explain why it was frozen. We have received every explanation imaginable, from ‘there was a clerical error at the agency’ to ‘what else did you think would happen?’ Every time we call, we are told to email or call people who do not exist, with emails bouncing back, or no one returns our call. When we contact them again, they tell us there is no record of the prior contact. Meanwhile, I receive collection notices every week. I do not know why this is happening. I am usually optimistic, and my wife is a doctor who generally sees the best in things, but this has caused me great stress and honestly feels intentional, even though it seems they may simply have no resources or incentive to address this part of the organization. After reading other reviews, this appears to be a pattern, so I felt it was worth making our situation public. I must also say that being blamed by some staff made me feel taken advantage of. Using benefits to cover the expense may have made it look as though we were profiting, perhaps why they assumed we would not mind paying random bills, but even if we did object, their response was petty at best. I am glad so many people have had positive experiences. As a father, I know the miracles you create are wonderful, but we are all in a vulnerable position, so communication and, frankly, accountability should be better. I apologize for the length; I only hope this moves things forward. For anyone reading and considering where to go, if you choose this clinic, do not move too far away and get to know someone in the finance department so this is less likely to happen. I would not assume it was intentional, although it may feel that way now.
    Aug 14, 2025
    I cannot adequately describe my and my husband’s experience at Boston IVF. Infertility is frightening, uncertain, and isolating. From our first call, when we did not know what to ask or how to begin, through finally achieving pregnancy, a highly qualified medical team fully supported us. Every doctor was kind, understanding, and responsive to our individual needs. I never felt like a number or a revenue-generating appointment. Anyone facing infertility can choose Boston IVF with confidence.
    Aug 16, 2025
    Two IVF cycles. The one-star rating is not because I did not become pregnant. At 9 weeks, the fertility doctor said the fetus was slightly smaller than “normal,” in his opinion, and immediately recommended a D&C without progesterone treatment, telling me to return two days later. After chromosome testing, the nurse relayed these exact words: “The fetus was normal, a healthy baby boy!”
    Aug 22, 2025
    I am posting for a friend who does not want to share her fertility journey publicly.\n\nShe tried several times to schedule an initial consultation before reaching an extremely cold receptionist. Newly exploring her options, she wanted to know whether pregnancy was still possible. The receptionist, not a clinician familiar with her health, first said she was too old to freeze eggs because she had just turned 41 and the cutoff was 40. A cutoff may be understandable, but this was inappropriate when she wanted to discuss all options with a professional. The receptionist then pressed for her partner’s information, although she wanted an assessment of her own fertility and he did not need to be involved. She then asked whether my friend planned to use donor sperm. My friend repeatedly said she did not know, but the receptionist insisted she had to register a partner. It is outrageous that she could not schedule without choosing a donor or registered partner. My friend was crying as the questioning continued, so she hung up. Such conduct is absurd in an emotionally difficult field. Call MGH instead; they are much kinder and more professional.
    Aug 25, 2025
    Aug 26, 2025
    Aug 5, 2025
    Everyone was kind, understanding, and considerate. At the first consultation, they explained everything clearly and answered every question. I am very grateful to the team that worked with me.
    Aug 7, 2025
    After two miscarriages, we consulted Boston IVF. Their clinical team was excellent, quickly completed a comprehensive assessment, and created a care plan including PGT-M embryo testing. With their help, we had two successful transfers, and our family is now complete.
    Jul 17, 2025
    Jul 23, 2025
    I have nothing good to say about BIVF. They mishandled the medications and insurance authorization. Their mistakes have already delayed my attempts to conceive by two months, and worse, I cannot reach my care team at all. I am just a number—and an annoying one. Stay away!
    May 21, 2025
    Jun 5, 2025
    After nearly three unsatisfactory years with Boston IVF, we switched to CCRM, and the difference was night and day. The doctors at CCRM made us feel that they genuinely cared about our outcome, while at Boston IVF we felt like just a number. The only time I met a Boston IVF doctor in person was during one egg retrieval, across 5 cycles in total. At CCRM, we could meet with our doctor and address concerns from the start. At Boston IVF, we were unsure whether they could find an effective treatment plan, as we retrieved fewer eggs each time. At CCRM, our first attempt produced 3 times as many eggs. CCRM's financial coordinator helped us understand our insurance limitations and, unlike Boston IVF, worked with us to keep costs manageable. Boston IVF told us, “Your only option is to pay more than $16,000.” Although both practices were in network with our insurer, we paid less than $5,000 at CCRM. Boston IVF's financial coordinator always made us feel as if we were bothering her or had done something wrong. CCRM's financial coordinator was a pleasure to work with. At Boston IVF, the only way to contact anyone was to call, leave a message, and hope for a return call. It was infuriating. At CCRM, you can send a message through the app and consistently receive a reply within 24-48 hours. During one Boston IVF cycle, they did not prescribe the correct quantity, so we had to pay out of pocket midway through the cycle because we could not obtain a second prior authorization in time for the additional medication. At CCRM, we had more than enough medication. Again and again, we realized that Boston IVF had been the worst choice for us. We now regret not switching sooner because we are older and our options are very limited. I hope our experience was unusual, but from our perspective, Boston IVF operates like a money-making factory.
    Jun 12, 2025
    I have been with Boston IVF for several years under Dr. Thornton's care. She seemed fine at first, although I never cared for her administrative staff. Over time, we began experiencing many communication problems. They either failed to give us relevant information or entered incorrect instructions in our care plan. The situation became serious when we received countless incorrect notifications within one week and ultimately learned that we had not been given essential information required for fertility treatment. This could delay our care by several months or longer. I am not saying I would not recommend Boston IVF, but I would never recommend Dr. Thornton, even to my worst enemy.
    Jun 27, 2025
    Dr. Sandy Li did not show up for our appointment and gave no notice. When the front desk contacted the doctor, they confirmed that they had simply forgotten the appointment. We waited three months for this visit, and their attitude was incredibly rude and unprofessional. Interestingly, their financial team continues to contact us about insurance. Boston IVF cares only about money, not patients who are dealing with such a sensitive issue.
    Feb 19, 2025
    Feb 20, 2025
    Feb 20, 2025
    Feb 20, 2025
    Overall, the experience was good, but the service did not address the root cause of some infertility issues. I am grateful to the nurse with the arm tattoo. During treatment, she told me to manage my stress because it was clear that I was very stressed, which can easily affect fertility. That was very important to me. I immediately stopped stressing about the outcome and learned a few weeks later that I was pregnant. It seems obvious, but I am not sure why this was not discussed from the beginning, especially when fertility problems are unexplained.
    Feb 20, 2025
    Feb 17, 2025
    I had a terrible experience with Boston IVF in 2022. I felt like a number. I saw the doctor once and never again. After flying from Washington to Boston specifically for an appointment, I missed the window to begin monitoring because someone in billing failed to process a payment I had made on time. I eventually had an IUI, but no one ever called to ask about the outcome or whether I had a baby. Honestly, it was unbelievable. I am leaving this review now because I am trying a new clinic, but there seems to be no way to obtain medical records from Boston IVF. There is an unmonitored medical-records phone line and a circular process for reaching anyone. I requested records a month ago, my doctor requested them again, and we call daily, yet I cannot even confirm that they received the authorization I sent 5 weeks ago. It is truly unbelievable. I asked whether there was an intermediate step before filing a formal complaint, after staff repeatedly redirected me to the unmonitored records line, and was essentially told there was not. I would welcome follow-up, but I also want others to know that if you think you may need your records, print them while you are still a patient and take them with you. Being treated like a number rather than a person does not stop after you leave their care. They apparently invest little in the records department, or in anything that does not make them much money, such as IUI.
    Feb 10, 2025
    Feb 4, 2025
    Feb 5, 2025
    Our initial virtual visit was wonderful! The NP was thorough and knowledgeable. We ended the call feeling confident, knowing exactly what to do next and that they genuinely wanted to help us. We are glad to have them on our side!
    Jan 26, 2025
    Jan 22, 2025
    I had a very pleasant visit. Dr. Dawkins made me feel comfortable. She answered all my questions and addressed my concerns.
    Jan 25, 2025
    Can I leave half a star because they certainly don't deserve any. I have called every single day trying to reach medical records and sent faxes. No response. I have no idea whether my faxes were received or my records are on the way. I am frustrated because I have an upcoming deadline and sent the paperwork at the beginning of the month. I mean...wow, this is just atrocious. My new doctor told me it would be a struggle to get records from these people, but I did not think it would be this bad. Zero stars.
    Jan 3, 2025
    Jan 12, 2025
    I will begin with the positive: the Waltham office is clean and welcoming, and every ultrasound technician and phlebotomist I saw was professional and kind. Unfortunately, my interactions with the nursing staff were not the same. It began after three failed IUIs. I was scheduled for an egg retrieval and fresh transfer. The weekend nurse did not tell me that my levels were too high for a fresh transfer and that they would now have to freeze any embryos retrieved. No one told me until I arrived for the appointment. I was excited and emotional when I was told minutes before the procedure that I would not receive a fresh transfer, along with an apology that the weekend nurse had never informed me. After the retrieval and my next menstrual cycle, I was told that my transfer would be completed before the end of the year. I needed to know this for insurance purposes, and the staff assured me it would happen. When it was time to order medication, however, the pharmacy told me prior authorization was required but my doctor's office had not submitted one. After considerable back-and-forth, it was finally submitted and denied. It was denied because it had never been submitted before, which I confirmed with my insurer, although the nurse insisted it had been. They resubmitted it and it was approved...strange how that happened. All this back-and-forth caused a delay of more than a week, making it impossible to complete the transfer before the end of the year as promised and requiring me to pay for the procedure out of pocket. I received no sympathy from the nursing staff for their mistake and decided to proceed with the cycle. When I ultimately decided that the out-of-pocket cost was too high, I called the office 4 days before the transfer date and canceled. I received an email saying they had received my message and that the financial coordinator would call on Monday to collect a cancellation fee. That was the response I received from the team responsible for this entire mess. No apology, no compassion—only an email saying okay, thank you, we will collect your money next week. Pathetic. I was also told a patient advocate would contact me. It has been three weeks and I still have not received a call. I have received only several emails saying she would contact me, but it still has not happened. At Boston IVF, I absolutely felt like just a number, and after everything I experienced, I do not believe they care about their patients. After a year of treatment and spending thousands of dollars, you would think I would receive some form of apology for their negligence, or at least the follow-up call promised by the patient advocate. Instead, I was only told how much more money I owed them.
    Jan 13, 2025
    Jan 13, 2025
    This clinic is terrible. It is impossible to reach anyone. I needed a specific test at a specific time, but no one returned my call, and I ultimately lost valuable time. Now I must wait until next month to try again. I have never experienced so much bureaucracy in my life. I do not recommend this clinic.
    Jan 22, 2025
    Waiting for the greatest blessing.
    Oct 16, 2024
    Oct 7, 2024
    Oct 7, 2024
    Oct 7, 2024
    Oct 9, 2024
    Sep 19, 2024
    Echoing Will above. The exact same situation. The expected turnaround time for my SA results has come and gone, and still nothing. I have called, and my PCP's office has called. We both left messages on their 'it may take 5 business days to return your call' service. For anyone outside Boston, this appears to be the only way to communicate with the Boston IVF care team short of going there in person and loudly asking in the waiting room why a test that takes about a day to process needs a month to be reviewed and sent to my PCP. The request is simply for someone to complete paperwork. That is all. If they are this indifferent about something small, I wonder what else would go wrong if my wife and I used Boston IVF for more expensive services. Needless to say, we will not. Completely unacceptable.
    Sep 14, 2024
    I am extremely disappointed with the service provided by Boston IVF. My experience was frustrating and unprofessional. My partner and I completed a semen analysis in August, and they took an entire month to fax the results. During that time, we tried countless times to contact their outside patient center—at least 15 calls—but no one returned a call to me or my doctor. We obtained the results only because my doctor personally contacted the department manager. This level of communication is completely unacceptable for a medical facility, especially one dealing with fertility. The lack of response and disregard for patient concerns is shocking. The entire experience was a joke.
    Sep 4, 2024
    I did not feel supported here during my fertility journey. Scheduling appointments and reaching anyone by phone were challenging. They often had no availability, forcing me to wait an entire cycle for an appointment. A coding error on testing resulted in a huge bill, and it took months of billing follow-up to correct. When I finally decided to leave, they were very unprofessional. Despite ample time and repeated reminders, they did not send my medical records to the new clinic in time for my appointment. I would not recommend them.
    Sep 4, 2024
    Sep 5, 2024
    Communication was poor. During my year of treatment at BIVF, I constantly played phone tag and left or received voicemails. That said, the staff were nice and did their jobs well. I never had a bad in-person experience. My only problem was reaching them because they rarely answered the phone.
    Sep 10, 2024
    Sep 10, 2024
    Dr. Bartolotto was wonderful. He anticipated our questions before we asked and was very kind and thorough.
    Aug 26, 2024
    Jul 24, 2024
    I am so grateful to the entire Boston IVF team! Everyone was wonderful, answered all our questions, and gave us tremendous support throughout IVF. Thanks to Boston IVF, we are delighted to have a happy, healthy baby boy!
    Aug 6, 2024
    Aug 14, 2024
    Aug 14, 2024
    Aug 15, 2024

    Local Treatment Guides

    Complete Guide to IVF Hospitals in the United States

    People Also Ask

    What documents are required for IVF treatment abroad? What tests should be done after trying to conceive for one year without pregnancy? Can I choose the baby's sex with overseas IVF? Why does my ovulation test keep showing a strong positive? What supplements are recommended when trying to conceive at an advanced maternal age?

    Popular City Guides

    New York, USA IVF Clinic Guide Bangkok, Thailand IVF Clinic Guide Houston, USA IVF Clinic Guide Los Angeles, USA IVF Clinic Guide Atlanta, USA IVF Clinic Guide San Diego, USA IVF Clinic Guide

    Free Fertility Advisor Support

    Our caring team will support you throughout the process.
    Get Free Information Help

    CDC Success Rates

    Data source: U.S. CDC 2022 Annual ART Report (cumulative live birth rate; new patients across all intended retrievals; own-egg cycles only)

    • Annual Cycles

      8050

    • U.S. Median

      511

    Clinic Appointment

    Please complete the form so we can provide the best support and help you begin your journey to parenthood.

    Book a Free Appointment
    About LinkedIVF
    LinkedIVF for Business
    Q&A Center
    Help Center
    Contact Us

    +1 5186183761

    Language

    English

    Country

    United States
    ©2026 LINKEDIVF All Rights Reserved

    We Will Contact You Soon

    Enter your details and we will contact you as soon as possible.
    • Preimplantation Genetic Testing and IVF
      Donor Egg or Sperm IVF
      Third-Party Reproduction Information (Subject to Local Law)
      Other

    By submitting, you agree to our Privacy Policy for processing the contact and enquiry information you provide, accept our Terms of Service and agree that we may contact you about this enquiry.