Main Line Fertility - Bryn Mawr, สหรัฐอเมริกา

Dr. Glasner was incredibly helpful throughout my fertility journey. I am a young breast cancer survivor, and my husband is also a cancer survivor. Dr. Glasner did not minimize our situation. He was not only thoughtful but also showed great care and compassion for our fertility concerns and medical histories. He cared for us as his patients while remaining empathetic about everything we had been through. I cannot express how grateful I am to him! Heather and Alyssa at the West Chester office were also amazing! They supported me through some very difficult appointments and were always patient and gentle when I felt discouraged and tearful. On the day I might graduate from the clinic, I gave them a huge hug and cried tears of joy because they had helped me so much throughout my care. I highly recommend this team and sincerely thank every one of them!

Dr. Glasner once told my wife that she would never be able to have children. He could not explain why the IVF treatment had failed. We now have a three-year-old child, and my wife is pregnant with our second child through natural conception. A doctor displaying awards and accomplishments does not mean that the doctor is honest or cares about patients.

I have been a patient at Main Line Fertility for about two years. During that time, I completed one egg retrieval and four unsuccessful IVF transfer cycles. Although the clinic is clean and some members of the clinical staff were helpful in answering my questions, my overall experience was disappointing, particularly regarding communication, care coordination, and billing. In my experience, Main Line Fertility responded quickly when starting treatment, scheduling appointments, or processing payments. However, responses to patient questions, explanations of treatment plans, and resolution of billing issues were often delayed or inconsistent. From a clinical standpoint, I felt that the clinic did not give enough attention to identifying or addressing potential factors that could affect embryo implantation. After my first two failed transfers, the clinic recommended that I consider another egg retrieval even though I still had embryos remaining. Looking back, I am glad I did not follow that recommendation. Billing and administrative processes were an ongoing concern. I was overcharged for services multiple times. Most recently, after a failed embryo transfer earlier this year, I requested an itemized bill. It confirmed the discrepancy and showed that I was due a refund. Several staff members initially assured me through the patient portal that the refund had been approved. However, when I followed up, I was told that the charges were correct and no refund would be issued. After I provided documentation of all payments and services, I was again told that I was due a refund. When I asked further questions, I was told that the refund would be applied to cryopreservation services from the previous year because no claim had been submitted to my insurance company. After contacting my insurer, I learned that the service was fully covered and that the clinic should have submitted a prior authorization and insurance claim. When I shared this information with Main Line Fertility, they told me they do not always submit claims because most patients have limited insurance coverage. That explanation clearly did not apply to my situation. Someone had evidently made an error when reviewing my coverage. Although the clinic later told me they would submit the authorization and claim, they ultimately said it was “too late” because the filing deadline had passed. They also suggested that I submit the claim myself. Throughout this process, I had extensive back-and-forth communication through the patient portal, by phone, and by email, but different staff members provided conflicting information. The clinic's billing team never acknowledged or apologized for the poor communication or delays. I am now left trying to resolve the issue with my insurance company on my own. When I began treatment, I was told that the clinic had a dedicated team responsible for prior authorizations and insurance claims. Based on my experience, this process appears inconsistent and lacks accountability. In addition, after my most recent failed IVF cycle, no one from Main Line Fertility reached out or followed up with me. This lack of communication was particularly upsetting during such a difficult time. I strongly encourage prospective patients to keep detailed records of all services, request itemized bills, and proactively confirm that prior authorizations and insurance claims have been properly submitted. I also recommend seeking a second opinion about treatment plans and procedures. Overall, I am deeply disappointed with Main Line Fertility's level of communication, coordination, and accountability.

This may be the most disorganized company I have ever dealt with. They keep getting my bills wrong, and I have already corrected them 5 times. They have also made repeated mistakes with our medications, and their communication is terrible.

She is wonderful and very knowledgeable!

I was fortunate to have this clinic for both of my surrogacy journeys. Everyone, from the doctors to the daily staff, was wonderful. Special thanks to Katie, Jen, and Maryanne. Their communication and kindness ensured I never felt misled, confused, or overlooked. They truly went above and beyond.

I began IVF at MLF at age 35 after 10 years of infertility. After extensive research, I chose Dr. Glassner because I appreciated his direct, honest approach. IVF was emotionally and physically difficult, with many highs and lows. We obtained four embryos. Because I have endometriosis and my husband had sperm fragmentation, we chose ICSI. Our first transfer succeeded, and our daughter was born in November 2023. The second transfer was ectopic, and the third did not implant. Our final embryo had an inconclusive PGT result, and Dr. Glassner advised transferring it without retesting. I am so glad we did: I am now 19 weeks pregnant with a healthy boy! MLF transformed our lives. Special thanks to Dr. Glassner's assistant Allison for her understanding and care during difficult days, and to ultrasound technician Alyssa at the WC office—she is the best. Thank you all for making our family complete. I hope everyone facing infertility holds on to hope and never gives up!

I am immensely grateful for Dr. Shahab Minasian's expertise, guidance, and attentive care. From our first visit, he gave us support and hope throughout this challenging journey. His extensive knowledge, patience, and thorough approach gave us confidence at every step. Thanks to Dr. Minasian, Dr. Gossiar, and their outstanding team, we succeeded on our first attempt. We will always remember his dedication and care.

I had a very pleasant experience. Every staff member was warm and friendly.

The team at MLF is wonderful, I’ve had nothing but positive experiences with the staff, from the front desk to the nurses and doctors. Everyone is understanding of how challenging this process is and the time commitment it requires. Dr. Kahn was wonderful. She clearly loves what she does and treats you as an individual. She explains her thought process to you and takes into consideration your questions and concerns. I am so glad I went to her, and definitely feel that her thoughtfulness (and some luck) contributed to this complicated process feeling as smooth as it could for me.

My husband and I began our journey with Main Line Fertility in 2021 after trying to conceive naturally. My OB-GYN recommended Dr. Glassner, and I quickly understood why. Although we mainly saw him for the initial consultation, egg retrieval, and final transfer, he was always responsive. He answered every question promptly and made me feel supported at every step. After the transition to Prelude, there were minor communication issues between the front desk and clinical team. Nothing serious—just small bumps in the process. Thanks to their care, I delivered a healthy baby boy in April 2024. Believing our journey was complete, we donated our remaining embryos to a couple in California and retained one just in case. We recently transferred that final embryo, and I am now 10 weeks and 4 days pregnant with a healthy baby girl. Today was my last day at Main Line Fertility, and I officially graduated. It is bittersweet. It will feel strange not being able to message through the portal before seeing my OB-GYN for the first time in two weeks. I sincerely thank everyone at Main Line Fertility and every member of Dr. Glassner's team, especially Allison, who supported me tremendously throughout. We will always be grateful for their role in building our family.

Dr. Jenna Kahn is the best. She knows how to communicate and explains every test result word by word so you understand exactly what is happening. She is kind, calm, and caring.

My experience was among the worst of my life. Staff were rude, aggressive, and extremely unprofessional. From arrival, I felt unwelcome and burdensome. The X-ray technician was impatient when I asked simple process questions. No patient should feel uncomfortable asking about their care. Administration was chaotic. Staff gave conflicting information, and nobody seemed to know what was happening. The process was disorganized and poorly managed. Worse, they charged me again to access my information and records, although I had already paid.

Very greedy. After the initial consultation, they transfer every patient to a third party. You never see your primary doctor again. If the third party rejects you, you cannot get your money back; they exploit every loophole. They care only about your money. Their criteria for a “qualified parent” are impossible for anyone without full-time employment, benefits, and a high salary. If you struggle financially through no fault of your own, Main Line considers you unworthy of parenthood. As a neurodivergent patient with communication difficulties, I also personally felt discriminated against.

This was the best experience we could have hoped for! Dr. Khan’s entire team was incredibly supportive throughout the process.

I had an excellent experience with the third-party donor team. As a donor, I am almost certain the standard of service Jen and Mare provided could not be surpassed. From my first contact with Jen, she was warm and sincere, and she remained so even after the retrieval. Donors at Main Line are very fortunate. Thank you both! ❤️

Absolutely terrible!!! First, we raised our concerns with Main Line Fertility several times, but they did nothing and did not even apologize, so please do not post nonsense beneath this review. Communication is nonexistent, from a front desk that can never be reached to rude doctors who dismiss questions as a waste of their time. This clinic is awful! I would not trust Main Line Fertility to handle a dead cockroach. They never keep their promises and always find excuses. They clearly have more patients than they can manage, but that will not stop them from continuing to take your money! Zero stars!

Gina was amazing and eased my anxiety.

Very attentive, friendly, and knowledgeable.

I would give this clinic zero stars if Google allowed me to do so. I was a patient of Mainline Fertility Bryn Mawr from April 2021 - January 2023. I had 6 rounds of IUI (all failed), 2 egg retrievals (which yielded just 1 healthy embryo) and 1 failed transfer. I was a patient of Dr. Brasile and then switched to Dr. Gocial. I didn't get any eggs retrieved during my second egg retrieval due to Dr. Brasile's chosen protocol. Instead of adding a double trigger to increase egg maturity, she chose to prolong me on the other meds for almost 14 days, which caused missing ALL the viable eggs. Instead of recognizing her mistakes, she then proceeded to tell me that she thought I had an issue with the LH hormone coming from my brain. When I challenged her on that diagnosis, she said 'unfortunately that's not something that can be tested, it is based only on my clinical experience'. As a doctor of any kind, you can't guess a patients diagnosis. After this failed egg retrieval, I consulted my case with 4 different Reproductive Endocrinologists from 4 different clinics around the country, showed them the protocol she used and they ALL agreed it could have been solved with a double trigger and that she had decided to keep me on meds too long. It only took me 2 rounds of failed egg retrievals and 1 failed transfer to say goodbye to her and this clinic. I feel very sorry for those patients that do more than 3 rounds of egg retrievals with no success. Fortunately, I went to RMANJ clinic in April 2023 and I had a healthy baby boy born on September 2024. BEST DECISION. I wouldn't recommend this clinic to anyone seeking good reproductive care, it is completely true that they only care about money, no patient's success. Please stay away of this business.

I am concerned by my experience contacting Main Line Fertility to discuss plans for a future pregnancy. Although I was never treated at your clinic, the initial inquiry left an extremely negative impression, and I am now glad I did not become a patient. When I tried to schedule a consultation, I encountered unexpectedly rude and frustrating treatment. I was told that policy prohibits currently pregnant patients from meeting a provider, even to plan future family building. Although the policy was surprising, the cold, dismissive tone was worse. My interaction with a manager was even more troubling; his manner was abrupt and unprofessional. I was told a senior leader would follow up. That was over two months ago, and I have received no response. Fortunately, another provider outside the clinic offered an online consultation and took time to explain my future options. Their professionalism highlighted the stark contrast with your team's treatment. I came seeking supportive care but now feel I dodged a bullet. If the initial interaction is any indication, later treatment may have been equally dismissive and lacking in empathy. I hope you take this feedback seriously. People seeking reproductive care deserve respect, compassion, and basic humanity, especially during such a personal and emotionally difficult time.

Terrible experience. They told my wife to arrive with a full bladder, then made her wait an hour. She repeatedly asked to use the restroom after her 11 a.m. appointment time but was not allowed until 11:30. The delay appeared to be caused by soft pretzels delivered by a pharmaceutical representative. Fortunately the staff were fed, while my wife was left crying.

I would never recommend Main Line Fertility to a young couple like us. They treat you like a number and truly care only about money. I had a consultation in January and completed all the necessary testing. I was diagnosed with lean PCOS. My first cycle began in February and worked, but I experienced a very early miscarriage, known as a chemical pregnancy. I pleaded for progesterone support because I had blood drawn every two days and my progesterone kept falling, but they refused to prescribe it. They then worried it was ectopic because my HCG first fell, then rose, then fell again. Although I appreciated the care I received there, nurse Brie was the only person who showed me compassion. Rachel, Dr. Brasile's nurse practitioner, told me they had not expected me to become pregnant during my first cycle and considered it more of a “trial run.” Rachel also argued with me when I asked about a trigger injection, which had been discussed during my consultation. I saw the doctor only once, and when I asked how the next cycle would be managed if I became pregnant again, they completely ignored me. I ultimately switched to a small clinic and became pregnant immediately under that doctor's care. She promptly started me on progesterone support and low-dose aspirin. She treated my chemical pregnancy as a genuine loss and did everything possible to help my body support a pregnancy. Thanks to my excellent reproductive endocrinologist, I am now 12 weeks pregnant with a daughter. She listened to me, considered my sister's experience with PCOS, and explained that sisters with the same parents often have similar fertility issues. When I told Main Line Fertility that I was changing doctors, they did not send my records even though I signed all the forms. My new doctor also requested them, without success. This week, I have called several times trying to have my records sent to my OB-GYN, but they told me I must pay first. I am happy to pay so that I never have to deal with them again, but be aware that money is all they care about. If you disagree with them, they will ignore you. They lack empathy, and some staff should not work with women going through such a difficult journey or experiencing loss.

NP Gina was excellent. She explained the entire procedure in detail and kept me calm. It went smoothly and did not hurt at all. I would recommend her for any OB-GYN procedure.

Gina was amazing! The technician before her, whose name I cannot remember, was also wonderful. I had questions and concerns about my plan, and both were very helpful. People like them make the process easier. Thank you, Gina, and the kind woman who performed my ultrasound.

As a two-time egg donor, I had an excellent experience working with Jennifer Rightley, RN, BSN, and the entire third-party reproduction team. They were professional and compassionate and genuinely supported me throughout the process. Special thanks to Michelle, my nurse during the retrieval. Her calm and kind presence helped me greatly and eased my anxiety. I am very grateful for this team's care and dedication. Both of my experiences were wonderful.

Perfect!!! 🖤🤍

The front-desk staff lack compassion and are often rude. The billing department is poor, and you must carefully review everything they do. I was repeatedly charged twice or overcharged, or my reimbursement forms were billed incorrectly. The nurses are wonderful, and having scheduling options at several locations is helpful.

Dr. Glassner is wonderful! Through IVF, he helped us have both our children and made our dream come true. I sincerely recommend this clinic; they are highly skilled and have an excellent team.

IVF is a stressful process, and the Main Line staff help you at every step! Try not to get caught up in the number of eggs.

My experiences with Dr. Gocial are always pleasant! He is caring and understanding and always explains things clearly. He has a heart of gold, will care for you, and makes sure everyone on your team does the same. He helped build my family and will do everything possible to make you feel safe and comfortable. I highly recommend him to anyone facing fertility issues.

Everyone was super sweet and informative! I had an absolutely wonderful experience with this practice. 🤍🍼 Highly recommend!

I recently scheduled an appointment for January 6. Because we did not have time over Christmas to complete paperwork for my husband's appointment two weeks later, they called and left a voicemail threatening to cancel my appointment the day after Christmas. I will choose a clinic with more patience and a better bedside manner. They want appointments and money but do not genuinely care about patients.

I honestly do not know where to begin. After two years at a previous clinic, we came to MLF and Dr. Glassner. After the initial consultation, I immediately knew we were in the right place. Dr. Glassner is truly one of a kind. He was honest and open about his genuine thoughts on our unique situation, yet hopeful and optimistic when I struggled to find hope. He truly offered a shoulder to lean on. But it did not stop with him. Everyone on the team was wonderful, from the women at the front desk who greeted me with a smile at 7 a.m. to the nurses who cheered us on at every step. Special thanks to Hannah, who is an angel on earth. If you are unsure whether MLF is right for you, I am here to tell you that they changed our lives.

Thanks to Dr. Glassner and his team, I am now 25 weeks pregnant. I came to Main Line from another clinic, where I felt like just a number and had been dismissed because of poor statistics. Dr. Glassner listened to me, advised me as a doctor, and then guided me like family. All the nurses and staff are very friendly and responsive. Whether I call or send a portal message, I always receive a prompt reply. I look forward to working with our team again in the future to continue growing our family.