Dr. Aline Ketefian, United States
     
4.3
Consultations 20
Reproductive Medicine
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Location and Hours
12001 Washington Blvd, Los Angeles, CA 90066, United States
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  • Monday

    08: 30 - 17: 00

  • Tuesday

    08: 30 - 17: 00

  • Wednesday

    08: 30 - 17: 00

  • Thursday

    08: 30 - 17: 00

  • Friday

    08: 30 - 17: 00

  • Saturday

    Closed

  • Sunday

    Closed

    • Closed Now
    Affiliated Clinics
    Kaiser Permanente Culver Marina Medical Offices, United States
         
    • Reproductive Medicine
    Hours: 08: 30 - 17: 00
    No patient reviews yet. View More
    4.9

    Free Consultation
    Kaiser Permanente Los Angeles Medical Center, United States
         
    • Reproductive Medicine
    Hours: Open 24 hours
    No patient reviews yet. View More
    3.9

    Free Consultation
    Featured Reviews
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    Mar 22, 2025
    Esmeralda and Dr. Laaly are a great, efficient team. Very thorough. I left informed and motivated. Much appreciated.
    Mar 21, 2025
    Dr. Siwkiewicz and RN Ursula were great. The doctor always takes her time, listens, and tries to resolve the issue on the first attempt. Ursula was very welcoming and kind. The Culver Marina offices have plenty of parking, and fortunately, X-ray and pharmacy services are also on site.
    Mar 19, 2025
    Friendly, efficient service, short wait times, and great staff. Clean and not too crowded. Very satisfied with my visit today.
    Mar 15, 2025
    "I am extremely grateful to Dr. Aleksandra Siwkiewicz for the excellent care she provided. I had a stye on my right upper eyelid, and she treated my condition with unmatched professionalism and empathy. She took the time to thoroughly explain my condition, treatment options, and home care, which kept me informed and reassured throughout the process. What truly sets Dr. Siwkiewicz apart is her genuine compassion and ability to listen. She made me feel like more than just a patient, addressing not only my physical concern but also my overall well-being. Her calm demeanor and dedication to her craft are truly admirable. I wholeheartedly recommend Dr. Siwkiewicz to anyone seeking first-rate, patient-centered care. She is a true gem in medicine, and I am very grateful to have her as my doctor."
    Mar 15, 2025
    Dr. Laaly and his nurse Esmeralda are the best. They are very patient and explain everything they hear. My experience with them was excellent. I would like to see them again on my next visit to Kaiser.
    Apr 15, 2025
    Excellent, efficient care.
    Apr 15, 2025
    Dr. Lily and his nurse Esmeralda helped me so much! They were patient, kind, and efficient.
    Apr 13, 2025
    Dr. Scott and Nurse Ursula were professional, efficient, kind, and helpful. My doctor was unavailable, and I was unsure about seeing another medical team, but they asked many questions, answered mine, and took excellent care of me.
    Apr 12, 2025
    Amazing! I have never had a painless blood draw before. Great job!
    Apr 12, 2025
    Dr. Nguyen and Nurse Diana were very patient, kind, and helpful!
    May 3, 2025
    Very helpful. Very nice.
    Apr 26, 2025
    May 29, 2025
    The prescribed pain medication was ready and only needed to be picked up in person. Everyone waiting was told that all Kaiser pharmacy systems were down. Please do not take my phone number and say you will call or message when the system is restored, then never do it.
    May 23, 2025
    I worked with Dr. Christina Thien-Nga Nguyen for three years and absolutely loved her. She provides excellent bedside care and takes the time to listen to my concerns. Diana P., her nurse, is also a superstar whose kindness and energy create a warm atmosphere in the clinic. Dr. Nguyen and Diana P. truly excel in patient care, and I always felt at ease with them.
    May 22, 2025
    I saw Dr. Laaly on May 21, 2025. He listened carefully to my concerns, paid close attention to them, and explained everything clearly in a way I could understand. I left the office very satisfied.
    May 17, 2025
    My appointment was canceled by the doctor, but thankfully nurse Helen Levy helped resolve the issue!!! She rescheduled me, had all the necessary lab work completed that day, and obtained approval! She made a very inconvenient experience much easier. She was also very kind and understanding! Kaiser needs more Helens!!! Thank you!!!
    May 16, 2025
    I have been with Kaiser for over ten years, and before that I spent ten years with another doctor in Santa Monica. But it was not until I switched to Dr. Kourosh Cyrus Laaly about a year ago that I truly understood what it means to have a doctor who genuinely cares. If I had not changed doctors, I honestly do not believe I would be here today. Dr. Kourosh Cyrus Laaly is a rare physician—he practices medicine with heart. Every time I see him, he carefully reviews every detail and always reassures me. Even when I worry about anxiety or sleep problems, he takes them seriously and goes above and beyond to ensure I am safe, supported, and well cared for. His kindness, dedication, and compassion are unmatched. Words cannot fully express how grateful I am to have Dr. Laaly as my physician. I pray he continues practicing medicine. If he leaves Kaiser, I will leave too, because a doctor like him is simply irreplaceable. Thank you so much 🙏 Dr. Laaly, for everything you have done for me.
    Jul 10, 2025
    Dr. Laaly and Esmeralda provided excellent, compassionate, and attentive care. They met all our needs, and we were very satisfied. Keep up the great work!
    Jul 8, 2025
    Esmeralda was a tremendous help, and my visit was very helpful. Dr. Laaly was also excellent and provided strong support during my visit.
    Jul 3, 2025
    I visited because of leg muscle cramps while sleeping at night and received an appropriate treatment plan. The medical staff was helpful and friendly and spent enough time evaluating me and prescribing suitable medication. I am very satisfied with the care.
    Jun 27, 2025
    Good care, facilities, and central location.
    Jun 27, 2025
    Dr. Kahen, the podiatrist—what an amazing physician: professional, understanding, and kind!!! Dr. Kahen removed even the tiniest piece of glass. Unbelievable and painless!!! He is a great asset to KP!!! Nurse Stacy was very kind and caring. It was a wonderful experience!! I recommend both of these outstanding clinicians without hesitation at Culver Marina!!!
    Jul 15, 2025
    Dr. Laaly and Nurse Esmeralda are excellent and provide patients with wonderful service.
    Jul 13, 2025
    Aug 28, 2025
    The hospital staff provide good customer service and prompt care.
    Aug 24, 2025
    Dr. Laaly is excellent. He explained his approach and reasoning in detail and ensured I fully understood the treatment plan. His dedication and clarity set him apart, and I greatly appreciate his expertise.
    Aug 23, 2025
    Their system had an issue today, but all the staff were warm and friendly, and my appointment went smoothly under the circumstances. My nurse Ursula was especially welcoming, and I appreciate the care she showed me and, I am sure, all her patients :) Thank you!
    Aug 2, 2025
    Excellent care from Dr. Laaly and nurse Esmeraldaw.
    Jul 30, 2025
    The Culver Marina office always sees me promptly! I am very grateful to Dr. Siwokewicz and her team for their attentive care!
    Sep 10, 2025
    If you're a member of Kaiser Permanente can you have a choice of offices to go to I would recommend this one plenty of parking easy to get in and easy to find the office you need
    Sep 5, 2025
    Dr. Myint is not only highly knowledgeable but also a truly caring physician. She demonstrates these essential qualities of her profession to everyone around her, including patients and colleagues. Kaiser is fortunate to have her, as are all her patients, including me…😃!
    Sep 5, 2025
    Sep 3, 2025
    The doctor and Crystal provided outstanding service. They were knowledgeable and kind and explained everything clearly. 💯💯💯
    Oct 1, 2025
    Ursula is a very caring nurse.
    Sep 30, 2025
    Dr. Jeffrey Liu and his nurse Krystle Stanton went above and beyond in caring for my mother today. Nurse Krystle is a very kind and considerate young woman who put us at ease. Dr. Liu came over, asked questions, and listened to our concerns. Although this was our first time meeting him, he was already familiar with my mother’s medical history. He showed us several ways he could help her, and we are very grateful to both of them for their support.
    Sep 30, 2025
    Dr. Jeffery Guanzhe Liu was excellent, and his nurse Krystal Rochelle explained every detail and answered all the questions I needed addressed.
    Sep 23, 2025
    Sep 21, 2025
    The doctors and support staff are kind and helpful. I appreciate how the doctor encourages and supports me. My doctor always considers my needs and explains why some medications cause side effects and which medications are best for me.
    Oct 25, 2025
    Receptionist Seema, licensed nurse Leo, and Dr. Galzote made my visit feel very smooth. I had been very worried about the procedure, but everything went better than expected.
    Oct 23, 2025
    The doctor and nurses were very friendly and reassuring. The doctor patiently asked questions to ensure I was doing well and asked whether I needed anything else.
    Oct 15, 2025
    Oct 14, 2025
    I received excellent service at Culver Marina Kaiser!! The Kaiser team was professional, thoughtful, thorough, and informative. Thank you so much, Dr. AZIZI—you are amazing!
    Oct 9, 2025
    Friendly and knowledgeable providers. There was no wait, and the provider did not rush me.
    Nov 13, 2025
    I highly recommend Dr. Laaly and Esmeralda. This is an excellent, skilled, and trustworthy clinic. They take time to listen carefully, are kind, and have warm, humorous personalities. I sincerely recommend them!
    Nov 13, 2025
    The staff are highly professional, friendly, and efficient. The wait is very short. KP is amazing!
    Nov 8, 2025
    Dr. Laaly and Esmeralda are very kind, caring, and understanding. I appreciate the time and patience they gave me.
    Nov 7, 2025
    A very thorough and positive visit.
    Nov 5, 2025
    Dec 2, 2025
    I have been with Kaiser Permanente for thirty years. It is the closest healthcare organization I have found in the United States to the German healthcare system I grew up with. The Culver Marina location is an excellent medical facility. The doctors are caring and highly skilled, the nurses are cheerful and organized, the clinic is bright and comfortable, and check-in is very convenient. I especially appreciate that the laboratory is in the same building and that I have never waited more than five minutes there. I have never felt rushed by a doctor. They listen carefully to my symptoms and explain the differential diagnoses in plain language. The clinic also has a pharmacy and radiology department, so most necessary tests can be completed in the same building.
    Nov 25, 2025
    Nov 18, 2025
    I had an excellent experience at Kaiser Culver Marina, and nurse Latoya Courtney-Reinhold was a breath of fresh air. She made me feel comfortable and relaxed, and I genuinely felt that she cared. She was extremely attentive and did everything possible to help me. My needs were met beyond expectations. She is compassionate and easy to communicate with. I highly recommend receiving care from nurse Reinhold at Kaiser Culver Marina. dt Add photos
    Dec 30, 2025
    A very good experience today at Kaiser Culver Marina medical offices. The wait for blood tests was less than 5 minutes, and the flu clinic was available in room 295 with no wait.
    Dec 20, 2025
    Check-in was very easy. I saw the nurse quickly. The doctor remembered my medical history and health concerns. The blood test was extremely efficient. I love Kaiser Permanente!
    Dec 13, 2025
    Jan 24, 2026
    Front desk receptionist Ojanei Johnson provides excellent customer service to everyone. She is lively, cheerful, and a pleasure to be around.
    Jan 21, 2026
    Without question, Dr. Mariam Arabiyan is one of the most outstanding doctors I have ever met. From my first visit, she made me feel genuinely heard, respected, and cared for—not rushed or dismissed, but truly understood. She is kind, compassionate, and reassuring, and has a rare ability to explain complex medical information clearly, thoughtfully, and insightfully. What truly sets Dr. Arabiyan apart is her deep care for her patients. She takes time to listen, asks the right questions, and combines exceptional clinical skill with genuine humanity. You immediately sense that she is not only highly knowledgeable but also fully committed to helping her patients achieve the best possible outcomes. Her professionalism, attention to detail, and commitment to excellence are unmatched. After every visit, I felt confident, supported, and deeply grateful to be in the care of such an outstanding clinician. Doctors who combine medical expertise, kindness, and integrity as she does are rare. If you are looking for a doctor who sees you as a whole person rather than just a medical record, Dr. Mariam Arabiyan is the clear choice. I highly recommend her.
    Jan 16, 2026
    Looking for an excellent medical team? I found Dr. Jasmine Jafari, and she is amazing! She is professional, kind, humorous, and very considerate. My office nurse, Helen Abraham, also welcomed me warmly and checked me in. Helen was equally professional and friendly. This highly skilled team is well worth a visit to the Kaiser Permanente Culver City office on Washington Street.
    Jan 13, 2026
    The staff who assisted me were professional, kind, and efficient. The nurse was very friendly and even called to schedule my X-ray and prenatal appointment at the Cadillac clinic. My doctor was very kind and did his best to help me relax because I was nervous. Thank you for being such an excellent team.
    Jan 10, 2026
    Dr. Lally was amazing!! He was very attentive, caring, and thorough. I was extremely satisfied with his care. Please remember this doctor and his nurse, Esmeralda, if I recall her name correctly. Both were very helpful and caring.
    Feb 13, 2026
    Feb 4, 2026
    Dr. Azizi and the nurses/technicians I met at Marina Medical Center were clear, concise, communicative, friendly, and willing to listen to my questions.
    Mar 10, 2026
    Mar 10, 2026
    The wait time in the waiting room was terrible.
    Mar 6, 2026
    Dr. Siwkiewicz and Nurse Ursula were very patient and thorough during my visit. They did not rush me; they listened carefully and cared about my concerns. All my questions were answered clearly. Excellent team!
    Mar 6, 2026
    Mar 27, 2026
    Mar 27, 2026
    Helpful
    Mar 27, 2026
    Mar 22, 2026
    Kaiser Culver-Marina is wonderful! From the warm, friendly receptionists to the nurses, laboratory staff, pharmacists, and my doctor, Dr. Cook, and her nurse Gloria, everyone is professional, kind, and efficient. I highly recommend this facility.
    Mar 20, 2026
    Helen and Dr. Ronald Daniel Scott went far beyond their responsibilities to help me. Helen scheduled a doctor's appointment for me, and together they helped me obtain the letter I needed. Their kindness and compassion meant so much to me that day.
    May 16, 2026
    Everyone at Kaiser Permanente was very helpful.
    May 16, 2026
    Nurse Diana is such a kind and admirable person. She and Dr. Nguyen are both very attentive and capable!
    May 15, 2026
    I had an excellent visit with Dr. Nguyen. The staff are always friendly. Visiting Culver Marina is always pleasant.
    May 15, 2026
    Dr. Christina Nguyen has been my primary care physician for the past three years, and I cannot say enough good things about her. She always listens carefully to my needs and makes me feel that she genuinely has my best interests at heart. Nurse Diana at Kaiser Permanente Culver Marina has also helped me tremendously. She is kind, welcoming, and attentive. The medical care and service I receive here have always been excellent.
    May 14, 2026
    Diana and Dr. Christina Nguyen are two of my favorite people to work with in any field. I am extremely grateful for them, especially because they are focused on my health. They are efficient, understanding, honest, reliable, and helpful. Today’s visit was exactly what I hope for in a healthcare experience. Thank you so much!
    Jun 12, 2026
    Great people and services
    Jun 11, 2026
    Courtney Reinhold医生做了自我介绍，并告诉我她接下来要做什么。她给我做了检查，详细解释了所有步骤，并询问我是否有任何疑问。她的手法非常轻柔，而且人也特别好。我非常享受这次就诊，非常感谢Reinhold医生。
    Jun 9, 2026
    Jun 6, 2026
    这里地理位置绝佳。医院规模适中，停车位充足。搬到西洛杉矶后需要找一位新的医生，找到了西维凯维奇医生，她医术精湛。她很有耐心，会详细解释所有病情，并提供切实可行的健康生活建议。她的护士团队（我记得乌苏拉护士，抱歉，我忘了另一位护士的名字）也很棒。
    Jun 3, 2026
    办理登记手续后，我等待的时间不到5分钟。阮天娥医生知识渊博，非常善于倾听，而且效率极高。
    Mar 25, 2025
    They saved my foot from amputation.
    Mar 22, 2025
    Last Thursday, my son had a doctor's appointment at Kaiser Permanente on Sunset Boulevard in Los Angeles. From the moment we arrived, I was impressed by how clean, well maintained, and organized the hospital was. The staff clearly take great pride in maintaining a welcoming and professional environment. During my son's visit, we saw a young doctor whose name I cannot recall at the moment, but his care and attention to detail left a strong impression on us. He took the time to walk me through every aspect of my son's examination and explained everything in an easy-to-understand way. His reassuring manner put me at ease when he confirmed that everything was fine—it was simply a routine checkup to ensure my son's health was on track. I have been a Kaiser Permanente member since birth and have never had a problem with their care. Although I occasionally need to change doctors, my overall experience at this hospital has consistently been excellent. The professionalism, expertise, and compassion shown by their medical team have always exceeded my expectations. Thank you, Kaiser Permanente, for your unwavering commitment to providing high-quality care to my family and me. Your dedication does not go unnoticed, and I sincerely appreciate the exceptional service you provide.
    Mar 22, 2025
    Mar 19, 2025
    Kaiser Sunset CCU was the best place to receive care- all of my nurses went above and beyond to make sure I was comfortable and my needs were met. The doctors did a great job of listening as well- a pleasant surprise based on care I've received at other medical facilities- and all in all they aided in making a terrifying circumstance feel manageable and pleasant. I would trust them with my care again, though I hope it won't be necessary.
    Mar 17, 2025
    I have insurance, and they still made me pay $2,000 in medical bills. Stealing from people.
    Jun 25, 2025
    This place treated me as though I did not matter. I was born here and have been a member all my life. Somehow, they have no medical records for me from before 2013.
    Jun 22, 2025
    Every doctor and nurse (Erica), as well as Aron and Arnie at intake, was kind, courteous, and very professional. My care and recovery went extremely well. Dr. Kwon, you look like you just graduated from high school, haha. Thank you for your time and support. Great hospital, highly recommended.
    Jun 21, 2025
    Most doctors in this network provide patients with only the bare minimum. The specialists are overworked and perfunctory, and often cannot access the right information to provide proper treatment. I had a poor experience. Do not buy this insurance.
    Jun 21, 2025
    Terrible. I had been hit by a car and politely asked the doctor whether there was anything to sit on besides the wheelchair because my back and tailbone were in severe pain and my neck was stiff. She dismissed me and told me to ask someone else for help.
    Jun 20, 2025
    Jul 26, 2025
    Yes, I am a Kaiser fan. I like having everything in one system. Today I had three appointments: two eye appointments and one scan. Everyone was friendly and efficient. Appointments ran on time, and I was often called in before the scheduled time. Excellent!
    Jul 26, 2025
    Jul 26, 2025
    Jul 26, 2025
    Jul 26, 2025
    Aug 29, 2025
    My wife and I recently visited the cardiology department, and our family felt the care from the doctor and ultrasound technician was excellent.
    Aug 28, 2025
    Aug 27, 2025
    Aug 27, 2025
    The staff were excellent!
    Aug 27, 2025
    I recently had a prostatectomy at Kaiser Permanente Los Angeles, and it was a memorable experience. From check-in and preoperative preparation through surgery and recovery, I encountered different teams that worked in coordination to improve the patient experience. An excellent surgeon made a tremendous difference. Before surgery, therapy dogs even visited to ease my anxiety. During my stay, the nursing staff kept me comfortable and cared for me through a night of severe pain, though I wish stronger pain medication had been available. Kaiser Permanente did not rush my discharge, giving my family enough time to travel a long distance to pick me up. Overall, I was treated with dignity and respect, and I am sincerely grateful for the experience!
    Sep 22, 2025
    I had an extremely painful and unacceptable experience in this hospital's obstetrics department. Despite clear symptoms and concerns, including signs of preeclampsia, the doctors and nurses dismissed me and sent me home without blood or urine tests, saying, 'You are fine.' Their negligence and inaction seriously endangered my health and contributed to the loss of my pregnancy at 29 weeks. I developed severe preeclampsia, dangerously high blood pressure, and risks of stroke and blood clots. What makes this even more painful is that it might have been prevented if the medical staff had listened, taken my symptoms seriously, and provided the care I urgently needed. My symptoms included swollen feet, a clear sign that my kidneys were not functioning normally, numb fingers, and shortness of breath. They did not even perform blood tests to ensure my kidney and liver function were normal. No patient should be dismissed as I was. This department failed me at the most critical moment of my life, and I would not advise anyone to entrust such important, lifesaving care to them.
    Sep 20, 2025
    September 6, 2025 A Reflection on Gratitude and Hope Today, as I sit in the neonatal intensive care unit (NICU) at Kaiser Permanente Hollywood, California, my heart is filled with endless gratitude and wonder. Years ago, I never imagined I would be here at this stage of life, experiencing the extraordinary joy of fatherhood. Now in my sixties, as I gaze at my beautiful daughter Saira, born one week ago, I marvel at life's gifts and how fortunate I am to be here. Every morning and afternoon, when Elba and I visit Saira in the NICU, our hearts are filled with hope, anticipation, and longing for her to come home soon. Watching her grow stronger each day brings immense comfort, but the uncertainty of waiting for her discharge weighs heavily on us. Yet as we sit beside her, the air feels warm, both literally and symbolically. Sunlight pours through the windows and fills the room, and in that moment we feel as though God is embracing us, giving us peace and comfort while we wait. We firmly believe Saira's care here has exceeded our expectations. The doctors and nurses are impeccable. Their professionalism, compassion, and dedication reassure us at every step. We have complete confidence in them and are comforted knowing that Saira is receiving the best possible care. In the delivery room, I stood beside Elba and watched our daughter enter the world, overwhelmed by excitement, joy, fear, and deep gratitude. I could not hold back my tears, not only because of the miracle of that moment but because of the endless love and care around us. Even now, as we sit with Saira each day, that same feeling remains. The warm sunlight outside the window quietly reminds us that we are not alone on this journey. To all the doctors, nurses, and staff: we cannot thank you enough for your unwavering support, encouragement, and professionalism. You have accompanied us throughout, and your care has made this journey easier. Words cannot express our deep gratitude for everything you have done and will continue to do for our family. Thank you for giving us the gift of peace and helping us face each day with confidence and hope. We feel deeply fortunate to be in your care, and we will carry this gratitude forever. With heartfelt thanks, Carlo and Elba
    Sep 19, 2025
    I had a wonderful experience at Kaiser - MA. They are always helpful, smiling, patient with patients, and take exceptional care of us.
    Sep 18, 2025
    Terrible, terrible, terrible. Do not come here!!!
    Sep 18, 2025
    I am very satisfied with my recent check-in experience. The staff were friendly and professional, check-in was quick, and I was seen promptly.
    Oct 14, 2025
    An injury from my youth flared up again, and I needed back surgery. My family belongs to Kaiser Permanente, a health maintenance organization (HMO). I was sent to the surgical center at Kaiser Permanente Los Angeles Medical Center. Southern California has about twenty Kaiser Permanente facilities, each with its own specialties. This one is on Sunset Boulevard, a few blocks from the Hollywood studios. Because I had difficulty walking, a hospital volunteer placed me in a wheelchair and took me to reception. I was welcomed, my identity was verified, and I was quickly taken to the surgical waiting area. The volunteer waited until a nurse arrived. Within minutes, I was in a hospital gown and lying in bed. Everyone I encountered was courteous and caring. I never felt alone. The laparoscopic surgery was successful, and I went home several hours later. This was my third surgery at Los Angeles Medical Center. Thankfully, each was successful, and the care and courtesy were exactly as expected. My preoperative nurse, Jessie Lee, left me a note on behalf of the KP medical team thanking me for allowing them to care for me. Wow—what a surprise. Other details: All areas are wheelchair accessible. My wife, who accompanied me, said it was a long walk to the cafeteria. Valet parking is available, and a multistory parking garage is across from the hospital. Electric-vehicle charging is available.
    Oct 10, 2025
    My family and I have long been patients at Westlake Kaiser, and we and other relatives have always received care from the best doctors in the world. I really cannot complain much. I must say Dr. Hal was a wonderful doctor. Until my father died six years ago, he went above and beyond many times to save his life. My younger brother Sean was born at West Valley Kaiser on August 5, 1983, and died at this hospital on November 9, 1998. Thank you to the late Dr. Smith, who tried to save my brother's life, and to all the staff who did everything possible for my brother and family. We will always be grateful for all you did. God bless you.
    Oct 3, 2025
    I needed to use valet parking, but the attendant said it was full... They should expand it. I use a walker and have difficulty walking. Everything else inside was good, and the staff were friendly.
    Oct 3, 2025
    Sep 25, 2025
    Nov 8, 2025
    I came here after being assaulted at a bus stop in Inglewood. The cafeteria tables need to be wiped clean. The cafeteria atmosphere is calm and relaxing. The hospital experience was not very good, and security was not very helpful. A nurse with red hair and long eyelashes kept staring at me. I would rate it 7 out of 10.
    Nov 5, 2025
    My mother stayed in ICU room 6328 after a Whipple procedure in October 2025. Although several nurses were kind and professional, our overall experience was disappointing: • Communication: We repeatedly received different answers to the same questions, and the escalation process (charge nurse/attending physician) was unclear. • Staffing: The unit often appeared understaffed, delaying responses and undermining our trust. • Continuity: Frequent handoffs and clinicians who lacked command of the care plan left our family uninformed. The following would help rebuild trust: (1) designate one daily point of contact; (2) schedule a brief daily update; (3) post the day's care plan in the room; and (4) ensure adequate staffing for prompt responses. I am writing this so hospital leadership understands what families experience. I will update the review if communication and response times improve. Hospital leadership is welcome to contact me to discuss specifics.
    Nov 5, 2025
    Liz R Very positive, engaging, helpful, professional, and courteous.
    Nov 1, 2025
    Dr. Robert Sanchez is excellent. He always listens carefully and explains your test results in detail.
    Oct 29, 2025
    Kaiser Permanente has the best nephrology department, especially Dr. Lee, Dr. Rowland, and Dr. Sims. Since 2005, they have worked to save me from stage 4 kidney disease. I began dialysis in 2015 and received a kidney transplant in 2020. Most importantly, in 2024, Dr. Rowland Lee used his extensive experience to evaluate me and identify rejection. He admitted me to the hospital, successfully stopped the rejection, and saved my kidney. Thank God these doctors carefully reviewed my results despite seeing countless patients. Dr. Rowland Lee's actions saved my kidney and allowed me to continue living without returning to dialysis.
    Dec 1, 2025
    Teresita was wonderful!
    Dec 1, 2025
    Teresita Hosea was very very good
    Nov 30, 2025
    Teresita at the 4700 lab was very kind and made my weekly blood draws easy and pleasant. Thank you for your warm service.
    Nov 30, 2025
    Teresita Hosena was very gentle during the blood draw and was so kind and lovely!
    Nov 30, 2025
    Dec 27, 2025
    ⭐️ Update: They have retraced the donated items. ⭐️⭐️⭐️⭐️ Thank you to the emergency department staff, nurses, and security staff for preparing small feminine hygiene kits. Thank you for your kindness and hard work. God bless you. 🌹🪷
    Dec 25, 2025
    Amazing team! They made me feel very safe and reassured. Everyone was extremely kind and helpful. Thank you for making me feel so safe.
    Dec 24, 2025
    Teresita is wonderful. My veins are difficult, but she found one effortlessly!
    Dec 23, 2025
    Dec 22, 2025
    Jan 16, 2026
    Teresita H. 4700 Lab… great service and is very friendly!
    Jan 16, 2026
    Rachelle C was great. Very kind, courteous, welcoming and great at what she does. Thank you!
    Jan 15, 2026
    Theresita is very nice and gentle. I recommend asking for her, haha.
    Jan 15, 2026
    Teresita is very good at finding my small veins, and she is also very nice.
    Jan 15, 2026
    I went to the emergency room because I was having an eye problem. I do not currently have Kaiser insurance but plan to switch to Kaiser next year. I was very pleased with everything about this hospital. I was seen quickly in the ER waiting area, and all the staff were warm, friendly, and knowledgeable. There were about 15 people waiting with me. They said my retina was not torn or detached, so I could go home, but I needed a follow-up the next morning. This time I went to a Kaiser medical building and saw an ophthalmologist, and I was also pleased with the examination. The doctor was very patient, answered all my questions, and gave me a follow-up treatment plan. I was able to use my LA Care insurance plan, and my out-of-pocket cost was $350, which seemed reasonable for an ER visit and a doctor’s appointment the next day. I saw the doctor within five minutes, and the atmosphere was calm rather than chaotic, which was nice. The facilities are excellent, very clean, tidy, and well organized. Highly recommended!
    Feb 3, 2026
    Highly professional and friendly, with excellent service; this is one of the most caring medical centers. Thank you.
    Jan 31, 2026
    Teresita .H is very sweet and talkative
    Jan 31, 2026
    Teresita H. is amazing, kind, and helpful!
    Jan 31, 2026
    Jensen Rodney at Laboratory 4700 provided excellent, pain-free customer service.
    Jan 31, 2026
    Mar 6, 2026
    The emergency department is a joke. I waited over an hour for a very minor scheduled check that takes minutes. Then they wanted me to return and pay over an hour of parking again for a five-minute task?! What a scam!
    Feb 27, 2026
    I called to schedule an MRI. Radiology sent me to Member Services because I was not a member. Member Services said it was fine and transferred me back. Radiology scheduling then refused to book without membership. I do not understand.
    Feb 26, 2026
    Taking my eight-month-old to the emergency department at 1 a.m. was serious. He had tested positive for respiratory syncytial virus (RSV), had an ear infection, and was unusually fussy. I expected thorough, caring treatment. We waited about four hours, which I understand. What disappointed me was Dr. Kasey Daniel N’s evaluation, lasting under a minute. The doctor did not recheck his ears or consider tests, and despite obvious distress said “healthy babies cry” and not to worry. As a mother of two, I know when something is wrong. My concerns felt dismissed. The only prescription was allergy syrup despite no allergy history. Extremely anxious, I asked for another doctor. They refused, said nobody else was available, and offered no alternative. I left helpless, isolated, and more anxious. My feedback may not change anything, but speaking up matters. No parent advocating in an emergency department should feel ignored. Fortunately, our Altamed pediatrician properly evaluated and helped him. I hope future families receive the attention and care we did not.
    Feb 26, 2026
    I visited the transplant department. Everyone, from reception and nursing to my doctor, was wonderful and kind. More parking is available on the garage’s top level.
    Feb 24, 2026
    Nurse Alexis Lee is knowledgeable, helpful, professional, and patient-centered.
    Mar 28, 2026
    Today I had a very good day. The staff was very friendly and very helpful
    Mar 28, 2026
    The service at Kaiser is excellent. Kudos to all employees from receptionist, nurses and Dr. Cheng. They make me feel that I have the best professional team to take care of my health. Dr. Chen has the knowledge and the practice in all my health concerns.
    Mar 28, 2026
    Mar 27, 2026
    The entire staff was very helpful and I also got calls for my next appointments that helped and I did all my appointments on time . Thank you
    Mar 27, 2026
    TERESITA H. She made me feel great, helped me control my nerves and was very professional and efficient
    Apr 21, 2026
    Teresita Hosena was very kind and helpful. She helped me a great deal.
    Apr 21, 2026
    Teresita H is exceptionally kind and does excellent work. For the first time in my life, I enjoyed having blood drawn! She found the vein easily and was very conversational during our brief interaction (: I had a wonderful experience here.
    Apr 18, 2026
    Teresita was efficient and excellent, with strong communication skills.
    Apr 18, 2026
    Teresita H. at the laboratory in urgent care when above and beyond. She was gently and listen to my needs. Thank you Teresita.
    Apr 18, 2026
    Teresita was very kind and drew my blood quickly.
    May 16, 2026
    May 16, 2026
    Horrible manners from lobby host He is speaking over me continuously and being rude purposely trying to make things more difficult as I check in .
    May 14, 2026
    Excellent service. Teresita Hosena, the laboratory staff member who drew my blood, was very experienced.
    May 14, 2026
    Teresita H from the emergency laboratory was wonderful. My blood draw was painless, her manner was excellent, and the process was very quick.
    May 12, 2026
    It keeps checking every detail for me and does a great job! K
    Jun 18, 2026
    我遇到了一些非常细心的护士。所有工作人员都很棒。我唯一的问题是隔壁房间的病人尖叫声太大，弄得房间很乱。
    Jun 17, 2026
    服务非常友好快捷！
    Jun 17, 2026
    Jun 17, 2026
    Jun 16, 2026
    虽然我九个月前去急诊室的经历不太好，但我还是决定删除之前的评论，因为我的账单问题得到了解决。我希望这家医院能继续改进，毕竟医疗保健并不免费或便宜。
    Nov 7, 2022
    Fertility is a difficult journey, to say the least. Although I lost my baby girl at 8 weeks, Dr. Ketefian helped us through the hardship, and we finally welcomed our rainbow baby boy. ❤️
    Jan 22, 2023
    This review cannot do justice to the excellent experience and service Dr. Ketefian provided my partner and me from the beginning. She was patient and informative. She explained what the process would involve and answered questions about the different paths we might need to take. She ensured that we completed all the testing needed for success. Throughout it all, she kept her patients positive and reassured, making sure they did not feel overwhelmed. Our path was not easy, but we ultimately had a beautiful baby boy, and now we are returning to her to try for a second child. I trust her completely. If you have not had a good experience with IUI or IVF, I highly recommend her. We underwent IVF, and she supported us throughout the entire process. Thank you, Dr. Ketefian!
    Oct 24, 2023
    Dec 15, 2023
    A very kind and knowledgeable doctor! Patient, detailed, and easy to talk to, with a great sense of humor.

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