Dr. Callum Potts, United States

Dr. Callum Potts, United States

     
4.8
Consultations 64
Reproductive Medicine
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Doctor Introduction

Dr. Callum Potts, United States


Dr. Callum Potts is the founding partner and Practice Director of CCRM Fertility of Miami. He is fellowship trained in Reproductive Endocrinology and Infertility and is board-certified in Obstetrics and Gynecology by the American Board of Obstetricians and Gynecologists. His specialties include infertility, egg freezing, in vitro fertilization (IVF), fertility preservation including oncofertility, polycystic ovarian syndrome (PCOS), male and tubal factor infertility.

 

A native of Australia, Dr. Potts completed his undergraduate and medical degrees at the University of Queensland and was a recipient of the Class of 2013 Future Leaders award, the Dean’s Commendation for High Achievement, and a winner of the Royal Australian and New Zealand College of Obstetricians and Gynecologists Women’s Health Prize. He went on to receive a scholarship to complete a Graduate Certificate in Executive Leadership from the University of Queensland, and then a Master of Reproductive Medicine at the University of New South Wales before moving to the USA for his clinical training. He completed his residency training in Obstetrics and Gynecology at Inova Fairfax Hospital and his fellowship in Reproductive Endocrinology and Infertility at the University of Vermont Medical Center, where he stayed as faculty before moving to Miami to found the Aventura CCRM Fertility office.

 

During his career, Dr. Potts has been elected to leadership positions within the American College of Obstetrics and Gynecology and received awards for teaching and clinical excellence. Dr. Potts has published multiple papers and textbook chapters and has presented his research at state and national conferences on topics including fibroid management, ovarian hormone synthesis, endometrial receptivity, and the relationship between menopause and cognition.

 

What sets Dr. Potts apart is his personal experience with infertility. He understands firsthand the emotional and physical challenges involved, making him deeply committed to providing compassionate, personalized care. He takes the time to educate and empower his patients, helping them make informed, evidence-based decisions about their fertility options. Dr. Potts passionately believes that everyone should have the opportunity to build a family when they are ready, and he is a strong advocate for fertility preservation.

 

At home, Dr. Potts is the proud father of twin boys, a joyful outcome of his own fertility treatment journey at CCRM. When he’s not with his family or at the clinic, he indulges his passion for food and is an enthusiastic player on the U.S. Medical Soccer Team, embodying the same commitment and energy he brings to his practice.


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Location and Hours
Esplanade at Aventura, 19505 Biscayne Blvd Suite 2230, Miami, FL 33180
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  • Monday

    07: 30 - 16: 00

  • Tuesday

    07: 30 - 16: 00

  • Wednesday

    07: 30 - 16: 00

  • Thursday

    07: 30 - 16: 00

  • Friday

    07: 30 - 16: 00

  • Saturday

    Closed

  • Sunday

    Closed

  • Opening Soon
Affiliated Clinics
CCRM Fertility of Miami, United States
CCRM Fertility of Miami, United States
     
  • Reproductive Medicine
  • Molecular diagnostics and genetic screening
Hours: 07: 30 - 16: 00
“CCRM is amazing. My husband and I froze embryos there, and I highly recommend it. It is a trusted name with excellent facilities. It is not the cheapest, but quality matters more!” View More
4.6

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Featured Reviews
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Sep 7, 2024
The office is certainly beautiful, but I found the lack of billing transparency very concerning. Because the office does not accept most insurance, I had to pay out of pocket and received a sheet listing self-pay fees. Shockingly, they decided to change the price to 5 times what I expected and did not honor the pricing sheet they had provided. Although we liked Dr. Bados, the lack of transparency made us distrust this office and seek another center that accepts our insurance.
Sep 4, 2024
This was not our first fertility clinic, but it will be our last. CCRM Miami leads the way in its medical office, clinical staff, and overall family-building experience. I will always be grateful to CCRM Miami.
Aug 22, 2024
Aug 8, 2024
The best clinic in Miami! Every time we schedule an appointment, we deal with highly professional people, and the process is so quick and easy! Dr. Bados is absolutely wonderful and very sensitive and respectful toward every patient. Highly recommended!
Aug 2, 2024
Sep 18, 2024
Short version: I wish everyone hoping to build a family had the opportunity to do so at CCRM Miami. Long version: I have worked with Dr. Potts and the CCRM family for more than a year. From day one, the doctors, nurses, and staff treated my wife and me with respect, compassion, and professionalism. I sincerely hope this review helps anyone on this difficult journey. Services provided, all in-house: - Donor sperm collection, donor physical examination, donor semen analysis + storage. - Hysterosalpingogram (HSG) - Hysteroscopy - All required bloodwork before and after IUI/IVF - Two IUI procedures - IVF, one egg retrieval and one transfer - Embryo storage - Obstetric ultrasound Financing: We paid out of pocket. Amanda and the finance team were transparent about pricing from day one and shared different financing and health-insurance options. Communication: I live out of state and flew in for treatment. The doctors and nurses were highly flexible and easy to reach. The Salve app is easy to use, shares appointment information and lab results, and offers chat access to nurses and the front desk. Even from out of state, I could meet with the doctor by telehealth. Beyond five-star service, the staff make you feel like family. The process is difficult from the start, so being welcomed with a warm smile at every appointment makes the journey worthwhile! We look forward to continuing to grow our family through CCRM 💕
Oct 2, 2024
Oct 2, 2024
Everyone at the Miami office was flexible and friendly while I was in Florida for a week and needed monitoring appointments. They communicated with my home office in Boston and made sure my doctor had everything he needed. Dr. Bados, the nurses, and the administrative staff were helpful and kind.
Oct 2, 2024
The staff were extremely kind and professional. It was a wonderful experience. Dr. W was very approachable; although it was our first meeting, it felt as if I had been his patient for years. I am very excited to work with CCRM on my next surrogacy journey.
Oct 10, 2024
Dr. Bados is very professional and attentive. He addressed all my questions during the initial consultation and developed a personalized treatment plan.
Oct 14, 2024
My husband and I found CCRM after a less-than-ideal experience at our previous clinic. Switching to CCRM Miami was the best decision we made during our 4-year infertility journey. Dr. Potts far exceeded our expectations. He truly took the time to understand our situation, listen to our concerns, and validate our feelings. From the first time we met him, we knew we were in excellent hands! While there, we also met Dr. Bardos and Dr. Waldman, who were equally compassionate and dedicated to their patients! We cannot say enough good things about the entire staff! After a long road, they made our dream of becoming parents a reality. We will always be grateful to them. We plan to return in the future to grow our family!
Nov 21, 2024
I had the pleasure of working with Dr. Jonah Bardos at CCRM Miami, and I highly recommend him. From my first visit, Dr. Bardos demonstrated an exceptional level of care and took the time to explain every step of the treatment process in detail. He patiently answered every question, no matter how small or repetitive, and ensured that I fully understood what was happening at each stage. His willingness to engage in thoughtful discussion and provide clear information made an otherwise overwhelming experience much more manageable. What stood out most to me was the positivity and warmth of the entire CCRM Miami team. From the moment I walked through the door, I was greeted with friendly smiles and a supportive, welcoming atmosphere. The staff genuinely care about every patient, and their positive energy and professionalism made a tremendous difference in my journey. Dr. Bardos not only provided first-rate medical expertise, but also created an environment in which I felt comfortable, heard, and supported. If you are looking for an exceptional team of fertility specialists, CCRM Miami is the place to go.
Nov 21, 2024
The procedure went smoothly. I am extremely grateful that after multiple visits to renowned centers and years of seeing doctors, I found Dr. Bardos. He was the only one who accurately identified the root of my problem. I am truly grateful to him and his team 🤍🙏
Nov 19, 2024
CCRM Miami is the best. I was looking for a fertility clinic in South Florida for an elective egg-freezing cycle, but found that the clinics either felt like factories or only the doctor was good. My search ended when I met Dr. Bardos at CCRM! He is an absolutely outstanding doctor who provides excellent personalized care and maintains high standards for quality and outcomes. The staff and entire care team are also incredible. Special thanks to nurses Wendy, Aliza, Caroline, and Sam, who went above and beyond for me. The facility is the best I have visited—everything is state-of-the-art and brand new. My cycle was extremely successful, and I am very grateful to Dr. Bardos and everyone at CCRM. This is the only place in South Florida I would visit or recommend for fertility care. :) GR
Nov 2, 2024
Fertility clinics can make you feel like cattle, but CCRM does not! They care about their patients and spend time with each person. I have been to 5 fertility clinics, and I cannot even describe how CCRM took the time to make me feel like an individual!
Oct 30, 2024
Jan 25, 2025
Jan 15, 2025
Dr. Bardos and his team are the best of the best. Everyone who interacts with you in the office or by phone is patient and understanding, regardless of the situation. They take every necessary precaution to ensure you receive the best care. I have been with them for over a year and have consistently received amazing service. Special thanks to Nurse Sam, one of the best nurses ❤️❤️
Jan 10, 2025
Dr. Potts is very kind and attentive. You can tell he is passionate about his work and about making the process more comfortable for his patients. I believe people choose CCRM because of doctors and leaders like him.
Jan 10, 2025
I highly recommend this clinic and Dr. Callum Potts! He is knowledgeable, professional, and compassionate. Devyn was my assigned nurse, and she was also very helpful and responsive, making all the details involving medications, billing, scheduling, and more easy to manage. The clinic is very clean. What sets CCRM apart is that I worked with different members of the team on different occasions, and every team member consistently provided the same exceptional level of service, professionalism, and care, creating a smooth, worry-free experience. Shout-out to Caroline, Samantha, Wendy, and Esther as well! Highly recommended! Thank you all for everything you do!
Dec 30, 2024
Dr. Bardos and his team are truly exceptional! After a long and challenging fertility journey, Dr. Bardos became our fifth doctor. In addition to his outstanding medical expertise, he offered invaluable wisdom that guided us in making the best decisions throughout the process. Sam was extremely kind and patient, answering our countless questions with care and understanding. We traveled from out of town specifically for this clinic, and it was absolutely worth it. We are very grateful to Dr. Bardos and his wonderful team!
Feb 8, 2025
As an OB-GYN who interacts with many reproductive endocrinologists in the area, I rank Dr. Potts as my first choice. We just had a consultation while I was extremely discouraged. He provided much-needed relief during the process. Being a patient while working in the field is difficult: you must give up control but also want every aspect assessed, and I felt that happened here. What stands out is that the doctor personally performs stimulation scans, so you are likely to receive greater oversight and concierge-style care, supported by an excellent laboratory. I look forward to seeing where our fertility journey leads.
Feb 6, 2025
Dr. Potts is wonderful. He is a caring doctor who takes time to answer questions. My husband and I are very happy so far 😊
Feb 3, 2025
CCRM has been wonderful throughout my journey. They are always accommodating and work around my busy schedule. All the doctors are excellent, but I especially like Dr. Potts. He is wonderful, has an excellent bedside manner, and clearly cares.
Feb 20, 2025
I’m convinced this place is a SCAM. My husband and I had one consultation via zoom. They instructed me to call the nurse once my cycle started. I called and left two voicemails, my calls were never returned. They since tried charging us over $500 for “therapeutic care” when all they have done was give us a consultation…. Any time you try to call you only get the voicemail. Thank god they don’t have our credit card on file. Hopefully after writing this review we will get our phone call returned about the charges we are getting
Feb 20, 2025
Amazing.
Feb 19, 2025
We have only just started IVF, but we already feel genuinely supported by Sam. She is wonderful and caring 💕
Feb 23, 2025
I mainly work with CCRM Boston but am currently in Florida and had several time-sensitive appointments. The CCRM Miami team was very kind and helpful. Thank you!
Jun 14, 2025
Amazing staff—very helpful and friendly! Great facility! I give them a perfect 10 stars. Thank you, CCRM!
Jun 5, 2025
May 19, 2025
Communication with Dr. Potts was excellent, and the team was very helpful in scheduling and coordinating treatment! Highly recommended!
May 8, 2025
I was very nervous about this experience and introducing so many hormones into my body through injections, but everyone at the CCRM clinic made me feel safe and comfortable throughout the process. I told my partner today that I am even excited to go back for the third time this week. The process can be stressful, but they ensure that we have all the available information and help us feel supported and cared for. I would recommend them to anyone considering this process!
Apr 30, 2025
Jul 3, 2025
The entire CCRM staff is wonderful. Amanda was extremely helpful throughout my experience and runs an excellent office. She always responded immediately and made my experience at CCRM very smooth. I feel lucky to have met her. Caroline is an exceptionally kind and patient nurse, as is everyone who works there. This is a great facility with no wait, a clean and professional environment, and knowledgeable staff.
Jun 27, 2025
CCRM is wonderful! Everyone is very kind and helpful. I also appreciated that everyone—the nurses, phlebotomists, and Dr. Potts—was always on time for appointments. I value a punctual clinic! Having to send messages through the app instead of calling was a little frustrating, but IVF MD works the same way, and everyone here replied quickly through the app. Overall, it was an excellent experience!
Jun 25, 2025
Jul 31, 2025
Jul 29, 2025
To Dr. Potts and the CCRM Miami team: We are extremely grateful for the exceptional care your clinic gave us! From day one, everything felt wonderful—from the modern, beautiful facility to the warm smiles, coffee, and snacks that made every visit welcoming. The true highlight, however, was Dr. Potts—he is simply outstanding! After visiting and researching many South Florida clinics, I knew when I met him that I had finally found the right one. He genuinely cares, takes time to listen, and understands the emotional ups and downs of infertility treatment because he has experienced them himself. He never rushed us and always answered every question, large or small. His calm confidence, kindness, and professionalism are unmatched—and he helped us become pregnant on the first attempt! If you are seeking an infertility clinic you can truly trust, I recommend CCRM Miami 1000%—do not hesitate! Many thanks to nurses Sam, Davyn, and Amanda, the lovely women who drew my blood, and the entire staff. Special thanks also to Nicole on the financial team, who thoroughly explained every price and insurance benefit before each test. Because of her, everything has gone exactly as planned so far—no surprises and no stress! Thank you for helping us create this little miracle. We cannot wait to visit and show you the result of your hard work!
Aug 26, 2025
I cannot speak highly enough of CCRM Miami. Dr. Potts, Sam, and the entire staff are kind, attentive, and conscientious. After three years at another clinic, where I often felt like a number, coming to CCRM was a wonderful experience. The facility is modern and beautiful, the staff love their work, and they genuinely care about their patients. They communicate well, are thorough and attentive, and supported me throughout the process. After three failed embryo transfers elsewhere, I am finally pregnant, and I truly believe the exceptional care I received here contributed greatly. My only regret is not transferring to CCRM Miami sooner.
Sep 17, 2025
10/10! Everyone at the clinic played an important role in making an otherwise unpleasant experience positive. From Dr. Potts's patience, knowledge, and compassion to the entire nursing and operations team, every detail was excellent. Highly recommended!
Sep 16, 2025
This is the most unethical and uncaring clinic I have encountered. First, I was charged $1,000 for blood tests at Quest because they did not submit the physician authorization correctly, and they refused to help when I asked. Second, my previous doctor, Dr. Bados, abruptly left the clinic on the day the announcement was made. Only one doctor remained afterward. Do not trust them; they constantly make mistakes. Third, they repeatedly gave me incorrect instructions with complete confidence, delaying my treatment. I could explain the fourth, fifth, and other reasons in detail. In short—if you value your life and time, do not go there. I tried to resolve our issues privately and amicably, but that failed, so I had to let others know.
Sep 16, 2025
My criticism is directed at CCRM's finance and billing department, which is a disaster. They lack basic customer service, empathy, responsiveness, and any sense of accountability. I had an egg retrieval last year that was paid through a third party. It took them three months to make the payment, and afterward I kept receiving notices that I owed the full amount. Every time I contacted finance, they told me to 'ignore it' because my account should have been paid in full. Then, one month ago, I received a debt collection letter saying I owed the full balance and had never paid. This is completely unacceptable. I contacted CCRM immediately, and they took three weeks to 'investigate.' After three weeks, there was still no accountability, resolution, or even an apology. Worse, I still have not received the proof of payment I repeatedly requested, and no one has called to explain professionally what happened. This is more than incompetence—it is negligence. It caused unnecessary stress and damaged my credit standing. I have no complaints about my treatment. The doctors and nurses who treated me were wonderful and helpful.
Sep 13, 2025
Hi, I want to share our experience. After completing all the paperwork, receiving insurance approval, and waiting months for an appointment, we got a call saying we had to pay because they had now decided our insurance was unfavorable to them! Completely unprofessional and very disappointing. I would never recommend them to anyone!
Sep 13, 2025
CCRM Miami is wonderful! Everyone is kind, their app makes everything very smooth, and they respond quickly.
Oct 10, 2025
I want to share my experience at CCRM Fertility Miami because this team deserves greater recognition. They are among the best in the field. From Dr. Potts to the nurses, laboratory team, and office staff, everyone was caring, professional, and friendly. No place is perfect and there is always room for improvement, but their expertise, bedside manner, and dedication are truly impressive. Initially, we had some communication issues with a nurse regarding the process, but once clarified, their response was remarkable. My advice is to communicate openly and honestly about your expectations and timeline. We are all human and mistakes happen; what matters most is the response, and this team responded with care and professionalism. What impressed me most was Dr. Potts's attentiveness, knowledge, and empathy. He listens carefully, explains everything clearly, and genuinely cares about every patient. He also develops personalized treatment plans based on each patient's circumstances to ensure the best possible care and outcome. This degree of dedication is rare in medicine in this state, and it meant a great deal to us. My husband and I always felt supported and understood. We never doubted that everyone there wanted the best result for us. Under Dr. Potts's leadership, the entire CCRM team works seamlessly together. They are committed to compassionate, high-quality care. Although healthcare is a business that must be profitable, they always made me feel special and valued. Thank you, CCRM Fertility Miami, for helping us realize our dream. If I undergo IVF again, CCRM Fertility Miami will undoubtedly be my first choice. For anyone beginning this journey, trust the team, understand your insurance coverage, ask questions, and remain involved. You will receive very thoughtful care.
Oct 9, 2025
Dr. Potts is wonderful! Esther, who communicated with us before the appointment, was very helpful and responded quickly to emails. The new-patient telehealth appointment was easy to arrange, and as I said, Dr. Potts was very kind, explained everything clearly, and discussed the next steps with us. I trust that our future appointments will go smoothly.
Oct 7, 2025
My consultation with Dr. Potts was excellent. He was patient and thorough and answered all our questions. I greatly appreciated that he arrived fully prepared and had carefully reviewed the information we provided during registration. He made the consultation efficient and personal and set clear expectations for the next steps. Overall, it was a positive and reassuring experience. Highly recommended!
Oct 29, 2025
Oct 27, 2025
I had an excellent experience from start to finish! They made every step feel easy. I was greeted with smiles at every visit, the nurses were warm and friendly, and I rarely had to wait. My IVF nurse, Sam, made everything seamless. She was always there for me! Dr. Potts gave me a sense of calm and confidence that was hard to find during this process. From the first time I met him, I felt reassured and supported. He always made you feel that everything would be okay—and it was!!! I will always be grateful for his care and kindness. Honestly, I have nothing but praise for them. Thank you!!
Oct 19, 2025
Oct 19, 2025
After unsuccessful treatment at other clinics, I had the best possible outcome at CCRM. I had high hopes but low expectations because of my previous experiences. AMH: 1.61, endometriosis, and recurrent miscarriage. Cycle results: 16 eggs retrieved, 12 mature, 11 normally fertilized, 10 embryos biopsied, and 9 healthy euploid embryos! Dr. Potts genuinely cared about and understood me; he truly has his patients’ best interests at heart. He explained everything clearly and patiently answered all my questions. Tianna managed my care with seamless coordination. Devyn responded quickly, was very kind, and even helped complete forms for fertility medication discounts. She stayed in touch throughout and was always on my side, like a friend who understood me. Rachel held my hand at every monitoring appointment, explained everything she saw on the screen, and always made sure I was informed. They even provided vaginal wipes before appointments. Five-star care! Amanda made sure I had everything I needed and was the glue keeping my cycle on track. Esther and Ashley were always warm and smiling, asked how I felt, and genuinely wanted to hear the answer. Chelsea played videos during appointments to keep this nervous patient calm. Caroline and Mandy laughed with me during daily blood draws, and I never bruised! The pink bandages were cute too. Nurse Aly called with daily updates, gave clear instructions, and is bilingual!! Although I thought I had no IVF coverage, Nichole contacted my insurer and discovered I had $15,000 in coverage plus PGT-M coverage. This saved us a great deal of money, and she persisted even after I had declined. She did an excellent job, like everyone here. The next morning, Nurse Aliza even gave me my second trigger shot because I was alone and could not do it myself. She kindly did it without hesitation, and it was the least painful trigger shot of all. At egg retrieval, Wendy, Aliza, Tzivia, Devyn, and anesthesiologist Dr. Sarue made me very comfortable. Because I have an arrhythmia, anesthesiologist Dr. Sidash gave me a thorough consultation and created a heart-rate plan. Wendy checked on me before, during, and after retrieval and even called when I panicked about the trigger shot. She is the most caring nurse I have met, and I have met many. I completely trusted the whole team. CCRM’s lab is incredible. My embryologist, Debbie, reviewed the entire plan with my husband and me, explained everything perfectly, and answered all my questions with humor and confidence. My husband’s embryologist, Richard, eased his nerves. They laughed together, carefully reviewed the plan, confirmed every detail, and even had him initial the label on the specimen cup. Everything was very thoughtful. We were fortunate to have Debbie and Richard. Sasha called with our fertilization results, which were much better than expected, and explained what would happen next. I could hear her smile over the phone. At the end of my cycle, Tanya called with our PGT results, and we laughed and cheered together. She told me how she spoke to my embryos during biopsy, called them beautiful, and said they were the perfect matches for my future baby. Knowing my embryologists spoke to my embryos, prayed for them, and were genuinely excited for us was more healing than I ever expected. When our first PGT-M lab failed, CCRM lab director Alex personally called to comfort me and help create a new plan. Devyn and Dr. Potts both supported me in finding another genetics lab rather than giving up. The new lab reviewed my case immediately, and Alex and Dr. Potts both offered to communicate with them personally. They told me CCRM fully supported our reproductive choices, especially reducing the risk of passing on a genetic disorder, and I felt they meant it. In an ideal world, I would have gone to CCRM first and avoided heartbreak. Without CCRM, my family would never be complete. Thank you all.
Nov 26, 2025
It feels like a money-making machine. We scheduled a virtual consultation and soon received a call asking for insurance information. They said they did not accept my insurance and immediately requested my credit card, stating the consultation cost $360. When I asked what the fee included and whether any labs or other tests were required, the representative said no and that the doctor would ‘create a treatment plan’ during the consultation. How can a doctor create a treatment plan without testing? It is like paying a mechanic to diagnose your car without opening the hood. I did not understand what I would be paying for. They said, ‘That is our process.’ I realized I could get the same advice from artificial intelligence for free. We canceled. I recommend staying away; they seem interested in charging as much as possible rather than helping patients.
Dec 17, 2025
This is the best fertility clinic in the area. We were fortunate to find Dr. Potts and her team, who guided us through every step with exceptional professionalism and care. Their service was outstanding—attentive, compassionate, and focused on every detail. The facility is new and thoughtfully designed, with coffee and snacks that mattered during such an emotionally challenging journey. We genuinely looked forward to each visit and were almost sad to leave when we graduated with the happy news that we were expecting. I firmly believe our success came from the team's expertise at every stage. We had visited other clinics before, and this experience was entirely different. Costs were transparent and reasonable, and customer service was always helpful. I highly recommend this clinic.
Dec 12, 2025
I had a wonderful experience at CCRM Miami. Everyone was friendly and helpful and made me feel comfortable throughout the process. Highly recommended!
Jan 10, 2026
I just started my fertility journey at CCRM. I am 32 years old... I have been having women's health exams since I was 18, and I always left the gynecologist feeling discouraged, upset, or afraid. This was completely different. I left CCRM Miami feeling uplifted and optimistic for the first time in my adult life. I know my husband and I will receive highly professional care as we begin this new chapter. I am so impressed by the clinic's atmosphere, professionalism, and positive attitude. From receiving test results the same day to the thoughtful care I received, I truly could not have found a better place. Highly recommend!
Jan 1, 2026
I rarely write reviews, but given the many shortcomings of the IVF system, CCRM Miami deserves recognition. After two years in New York and trying several clinics described as the “best” and “top”—whose greatest weakness was a lack of humanity and empathy—we are incredibly grateful to have found CCRM Miami. From start to finish, we were cared for by a compassionate team that genuinely cared about us. Dr. Potts, Devin, and the entire team supported me through every high and low. As a woman working full time, IVF was one of the hardest experiences of my life, and they made it manageable. No one judged or dismissed me. They were patient, responsive, and genuinely kind—always encouraging us and bringing positivity to an emotionally stressful process. If there is one thing I could have done better, it would have been choosing CCRM Miami two years ago. I will always be grateful and remember that I received the best care here. Thank you all for the love and support.
Feb 19, 2026
My husband and I had an excellent experience at CCRM in Boston, but not at this location. Something felt wrong from the initial phone consultation.
Feb 17, 2026
Dr. Potts was very helpful. He stated the facts directly and explained in detail what we should expect. The clinic service was also friendly and efficient. I highly recommend Dr. Potts and this clinic.
Feb 15, 2026
We really liked Dr. Potts. At our first visit, he was kind and considerate to both my husband and me. We arrived with many questions, and he answered them patiently and honestly. This reassured us that we had found an ethical professional. We look forward to beginning treatment and sincerely recommend him.
Feb 14, 2026
Jan 28, 2026
Many thanks to the entire team, from Esther at reception to every nurse and patient coordinator, Dr. Potts, and the embryologist. The past year and a half was extremely difficult, but with Dr. Potts and his team’s guidance, we finally achieved the outcome our whole family hoped for. I could not ask for a better team. Thank you!
Mar 9, 2026
The CCRM Aventura team is nothing short of amazing. I first met with Dr. Potts, who immediately made us feel comfortable and confident, and that solidified my decision to complete my IVF journey with him. Then there is his team—chef's kiss! From Ester at the front desk greeting you by name the moment you walk in to the incredible nurses Devyn, Mariah, and the many other nurses and medical assistants whose names I unfortunately do not remember, every single person has made this process so much easier. They truly make you feel like you have your own team of personal cheerleaders, supporting you and rooting for you every step of the way. This can be such a difficult and emotional journey, but having Dr. Potts and his team by your side makes it feel so much more manageable. I also cannot forget the anesthesiologist—he was so kind, patient, and reassuring. Just incredible. I absolutely love CCRM Aventura and am so grateful for the care and compassion this entire team provides.
Mar 5, 2026
Everyone was kind and welcoming. Rachel explained the process very thoroughly, the facility was clean, and everything went smoothly. I was very pleased with the experience.
Mar 2, 2026
My egg-freezing experience at CCRM Miami was wonderful and went smoothly from beginning to end. Dr. Potts and his team were very professional and gave me all the information I needed to feel comfortable throughout the process. I rarely write reviews, but I felt this experience was important to share. I have health anxiety, so I was nervous about giving myself injections and worried about possible mood changes or discomfort afterward. By the second day, however, the injections became much easier, and the entire process went very smoothly. I experienced no mood changes before or after the injections, gained only a few pounds, and felt only mild discomfort on the day of the procedure. Fortunately, the entire process was very easy for me, although I know everyone is different. I am glad that I decided to freeze my eggs and that I did it with Dr. Potts at CCRM. Highly recommended!
Feb 27, 2026
Apr 10, 2026
Beware! This clinic's finance department is terrible. They never told me the price of genetic testing, and I have now learned that Myriad billed my insurance—even though I was initially told the test was not covered—for nearly $5,000. That is almost more than the total cost of a complete IUI cycle. Had I known the test cost $5,000, I never would have agreed, especially because it tested only me and not any embryos. I carefully reviewed every email from CCRM. They never mentioned the cost, only that the testing would be outsourced. Failing to disclose a $5,000 test fee is criminal! I will report this under the No Surprises Act. A clinic with so little integrity cannot be trusted. This complaint concerns only the financial side; I could write another review about the clinic, including its clinical nurses, but it would be three pages long. My advice is to use a clinic in another country. It is cheaper, more compassionate, more successful, and far less deceptive.
Jun 4, 2026
Jun 2, 2026
I had an excellent experience throughout my IVF treatment at CCRM Miami. From start to finish, the entire team was professional, efficient, and incredibly supportive. The nurses always answered my questions patiently, and communication was clear and seamless throughout. I especially appreciated how well organized they were, which made an otherwise stressful treatment process much easier. Dr. Potts was knowledgeable and compassionate and took the time to explain every step of treatment. I always felt that my care was personalized and that the team genuinely wanted me to achieve the best possible outcome. I recently completed my egg retrieval and am very pleased with the results. Both the laboratory and clinical teams demonstrated exceptional expertise and attention to detail. I am deeply grateful to everyone at CCRM Miami for helping me through this important journey. I highly recommend CCRM Miami to anyone considering fertility treatment.
May 24, 2026
The clinic is very comfortable, and the office is beautiful. The doctor was patient and kind. He had reviewed our medical records before the appointment—which, honestly, many doctors do not do—and was familiar with all our previous treatments, so I did not have to recount my entire medical history. Overall, we had an excellent experience and would definitely recommend both the clinic and the doctor.
Jun 22, 2026
I highly recommend this clinic. The nurses were very kind, and the doctor who treated me was also wonderful. She was very dedicated to my care.
Jun 22, 2026
Excellent service. I have just started treatment, but they have already given me great confidence. Dr. Potts is very professional, attentive, and patient. I am extremely grateful to every member of my care team.
Jun 18, 2026
Dr. Potts is simply the best doctor in every way!
Jun 17, 2026
I had an excellent experience at CCRM Fertility. The service was highly professional from start to finish, and the care I received was impeccable. Rachel was outstanding during my follicular ultrasound. She was attentive and professional and made me feel completely at ease. Mariah was also wonderful. She patiently explained the medications I would be taking and ensured that I understood every step. Overall, I felt supported, well-informed, and confident. I am very grateful to be starting this journey with them!
Jun 16, 2026
We had an excellent experience at our first appointment with Dr. Potts. He was very kind and attentive, patiently explained the entire process in detail, and demonstrated the highest level of professionalism. We are very happy and excited to begin this journey 🙏❤️ Thank you to the entire team at CCRM Fertility of Miami.
Mar 24, 2026
Dr. Potts was very gentle, patient, and professional. These procedures are usually painful for me, but this time I felt almost no pain. It was a completely different experience. I highly recommend him.
Mar 26, 2026
Mar 28, 2026
I had an excellent experience with Dr. Potts. He was warm, reassuring, and immediately put me at ease. What impressed me most was the time he took to explain everything in detail. He showed me the images of my uterus step by step and made sure I fully understood what they showed and what they meant. He was patient and thorough and never rushed me. I greatly appreciated his clear, detailed explanations, especially during a process that can feel overwhelming. His manner made me feel reassured, supported, and confident in my care. I highly recommend Dr. Potts to anyone looking for a knowledgeable and compassionate fertility specialist.
Apr 5, 2026
We had an excellent experience with our fertility doctor. From the beginning, he was patient, kind, and extremely thorough. He answered all our questions and made sure we felt comfortable and reassured throughout the process. Infertility can be a frightening and painful journey, but his calm and compassionate manner meant so much to us. We felt supported, guided, and cared for every step of the way. We are very grateful for his expertise and highly recommend him to anyone facing a similar challenge.
Jan 30, 2026
Dr. Potts is outstanding, highly knowledgeable, and genuinely supportive. I am extremely pleased that I chose this doctor for my treatment.
Mar 7, 2026
Mar 20, 2026
My first consultation with Dr. Potts was excellent. I was diagnosed with breast cancer last December and underwent a bilateral mastectomy in February. On March 19, I met with Dr. Potts to discuss my best fertility preservation options. I was impressed from the start. The first thing I noticed was that he had already reviewed all the medical records and lab results I uploaded before my appointment. Even more impressive, I had scheduled only the previous day, set up my patient portal that morning, and uploaded everything about 30 minutes before the visit. In my experience, most doctors review records during the consultation rather than beforehand. I was deeply touched that he came prepared. He explained every step clearly and thoroughly. We even ran a few minutes over, but I never felt rushed. He was patient, knowledgeable, and confident. I ask many questions because I want to understand everything fully, and he answered each one patiently, making me feel calm and reassured. It was a breath of fresh air. His team was also wonderful. They were extremely responsive. Normally, I expect to wait one or two days for a response after sending a patient portal message. At this clinic, I never waited more than 15 minutes. That level of communication and care was impressive. I also want to recognize Devyn, who I believe is a nurse or patient coordinator. I spoke with her several times, and she was very attentive and helpful. Nicole, the patient financial coordinator, was also outstanding. I compared three clinics, and she was by far the most efficient. What I appreciated most was that everyone I met truly listened. I never felt ignored or misunderstood. I openly compared insurance coverage and out-of-pocket costs across clinics because I may need a second treatment cycle that I would pay for myself. I explained that I preferred to remain at one clinic, so cost was an important factor in my decision. Nicole understood immediately and quickly provided all the information I needed to make an informed comparison. Although I have not completed treatment, I still highly recommend this clinic based on the attentive care, efficiency, and strong support I have received so far. They were also extremely flexible while I recovered out of state, allowing me to complete bloodwork and ultrasounds before returning to Florida. I am so glad I found this clinic. I plan to update this review after my egg retrieval, but so far my experience has been excellent.
Mar 1, 2026
Jan 15, 2026
Jan 21, 2026
Very good service
Jan 21, 2026
Jan 22, 2026
Dr. Potts is very professional, kind, and easy to talk to. I have a chronic illness, and doctors often skim over my medical history or simply ask me to recount it. Dr. Potts, however, had carefully reviewed every document I submitted through the patient portal before the visit. This immediately put me at ease and made it easier to ask questions. I never felt rushed during the appointment. He gave me plenty of time to ask every question and said I could call if I forgot anything, since there was a lot of information. He is knowledgeable and answers candidly without being harsh. I drove an hour and a half for my first visit and was very satisfied with the care I received.
Feb 1, 2026
Dec 3, 2025
My experience with Dr. Potts at CCRM was excellent. Everyone—from patient coordination and finance to nursing—guided me at every step. Finance submitted insurance claims and warned me about possible denials, so there were no surprises. They accept insurance, though not every plan covers egg preservation. Staff communicated through the app and answered questions the same day or next morning. I always felt supported. Dr. Potts listened, answered every question, and helped me achieve a very satisfying result. The clinic and equipment are new, the atmosphere is welcoming, and everyone kept me comfortable on procedure day. I highly recommend this clinic in South Florida!
Dec 12, 2025
Dr. Potts made an excellent impression. He is approachable, knowledgeable, and patiently answers questions. We are very glad to have chosen him as our medical partner!
Dec 18, 2025
I have visited several fertility clinics, but none matched my excellent experience with Dr. Potts and his team at CCRM Miami. Everyone was attentive and responsive, making each visit easy. Dr. Potts listened patiently to every concern, and I felt I received the best care from him and his team. If you need a clinic in Southeast Florida, consider CCRM Miami!
Dec 19, 2025
Nov 14, 2025
Amazing experience—I love Dr. Potts!!!
Jun 27, 2025
Such a kind, intelligent, and helpful person! We became pregnant through CCRM and are thrilled. We asked countless questions throughout the process, and Dr. Potts was always wonderful. He and CCRM were also consistently on time, which I appreciated!
Nov 16, 2023
Jan 6, 2024
After visiting several other South Florida IVF offices over 3 years, I started with CCRM in September. CCRM scheduled my consultation quickly. After consulting Dr. Potts, we felt we had truly found our IVF home. He made us feel cared for and was attentive during our first telehealth call. From Ashley at the front desk to Devyn, Samantha, and Wendy in the back office, everyone was wonderful! Every email and question received a prompt response. There was none of the attitude, hostility, or anger found elsewhere. We began IVF in November and had our retrieval in December. During my 2 weeks of stimulation monitoring, I met Dr. Bardos and Dr. Weldnan. Everything was wonderful! From day one, the care, attention, and bedside manner were impeccable. We are very glad we switched and recommend CCRM to everyone. Do not waste time elsewhere! If you are unhappy, make a change!
Mar 5, 2024
I greatly enjoyed my experience with Dr. Callum Potts.
Mar 4, 2025
As someone who generally dislikes doctors because of past experiences and was initially hesitant to choose a male fertility specialist, I can confidently say Dr. Potts is the exception! From the first appointment, he made me feel comfortable, heard, and genuinely cared for. He takes time to listen, encourages you when you are discouraged, and prioritizes the best course of action instead of rushing into unnecessary procedures. His bedside manner is impeccable: every interaction is kind, patient, and reassuring. What truly distinguishes him is his patience and willingness to explain things thoroughly. No matter how often you ask, he gladly repeats himself to ensure you fully understand. He is always available for questions and makes patients feel informed and supported at every step. I sincerely wish more doctors were like him. If you want a knowledgeable and compassionate fertility specialist, Dr. Potts is the right choice!
Mar 19, 2025
CCRM has been a breath of fresh air. We have been through two other clinics in the Miami area and the treatment at CCRM is unmatched. There is continuous interaction with its doctors, from first appointments, to regroups, to ultrasounds. The office staff is calm, welcoming, caring, and attentive. The doctors, including Dr. Potts, are knowledgeable, dedicated, forthcoming, and treated us like patients, not a number. The staff is super responsive through their App, answering even the silliest of questions with grace. Any time that I need an appointment with my doctor I can get one within the week. The treatments are customized and the lab is state of the art. I am so grateful for my time and treatment here. I look forward to holding my CCRM baby in the near future!

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