Carolinas Fertility Institute - Arden, United States

CFI is a gem! They make every patient feel like their highest priority, with individualized, professional, compassionate care. Dr. Y, Jordan, and her Asheville team are all wonderful. I am deeply grateful for their care.

Not a good experience so far! We scheduled an initial consultation that cost nearly $400 out of pocket, more than most lawyers charge. They later changed it to telehealth for the same price. It will be the most expensive half-hour phone call of my life.

I cannot express how grateful I am to Carolina Fertility Institute in Asheville for its incredible support and expertise during my fertility journey! After another local clinic rejected me for IVF because of a poor prognosis, I felt hopeless. CFI welcomed me with open arms and wholehearted support, making me feel valued and understood despite the challenges. From the first appointment, I knew I was in the right place. PA Jordan was thoughtful and compassionate and was always there during my emotional ups and downs to answer questions and reassure me. She took time to explain everything, giving me confidence in the treatment plan. Megan patiently answered every question about the required medications. I do not work in healthcare, and the injections could easily feel overwhelming and intimidating, but Megan reviewed each medication with me and gladly helped whenever I inevitably had questions. Dr. Y was simply wonderful. Even when our initial attempt did not go as hoped, he remained positive and steadfast in his belief that we could conceive. His reassurance and confidence in our journey lifted our spirits and encouraged us to continue. Thanks to CFI's dedicated team, I am now celebrating success! I am profoundly grateful for everyone's unwavering support. If you want a fertility clinic that genuinely cares and understands the complex emotions of this journey, CFI is the place for you!

My experience here was absolutely terrible. It took nearly 3 months to schedule a laboratory test because they kept “losing” the referral from my wife's doctor. It had to be resent 4 times before they followed up and confirmed it. We have now chosen another fertility clinic because we have no confidence in them. A medical records request for the same laboratory results was sent three weeks ago, with at least two additional requests since then, yet they still have not forwarded my results to the other clinic. They have no regard for your time, communicate poorly, and do not follow up with patients. I would give zero stars if I could.

I was very careful when choosing an IVF clinic and ultimately selected Carolina Fertility Institute after learning of its 80% success rate. At first, the medications made me anxious and overwhelmed, but Megan and Jordan were very helpful and supportive. They were easy to contact and assisted me throughout! I strongly recommend this clinic if you are nearby. Every team member is easy to work with, and Grace, the financial counselor, is wonderful. She understands insurance inquiries and is highly professional and knowledgeable. I am now 40 and 14 weeks pregnant with my first child! I became pregnant with my second embryo after two rounds, following the first transfer. I had previously experienced three miscarriages, so given my age and egg quality, IVF was my only option. Carolina Fertility Institute gave me peace of mind. Thank you sincerely for all your hard work!

I cannot recommend CFI highly enough to every couple experiencing fertility problems. The care you receive is well researched and thorough, and I say this as both my husband and I are physicians. Our experience at CFI was excellent, respectful, empathetic, and successful! The embryology laboratory is busy, and we did not always receive prompt answers to less important questions, but this did not affect our care. Dr. Y, the PAs, nurses, front desk staff, and coordinator team were all wonderful!

This place is awful. I arrived at 3:30; two people ahead of me had already waited an hour, and I was not called before they closed at 5 p.m. The receptionist refused to refund my copay, even though they had previously canceled my appointment, made me wait, and I could not even be seen. My procedure was delayed another three weeks just two days before it was scheduled. Awful place, awful staff, awful customer service.

If you want one of the world's best fertility specialists, this is the place to go.

My husband and I welcomed our daughter Olivette after IVF at CFI. We are very grateful to Jordan, Megan, and Dr. Y!

Carolina Fertility Institute is a wonderful place. Jordan and Megan at the Asheville office are excellent, and Dr. Y is highly skilled and committed to achieving results for patients. You can review their SART statistics and see that their success rates rank among the country's best. I am grateful I found them. They are innovative and use the latest data in their approach.