Cleveland Clinic - Beachwood, United States

If you are considering this general practice, I urge you to think twice. I have been a patient here for more than 25 years, but the quality of care has steadily declined. The staff are not only extremely rude, but also never call proactively or respond to messages. I had no problems until last year. Even when the nurses' office or other staff occasionally return my calls, which is rare, they are extremely rude and disrespectful.

Dr. Brown is amazing! He and his team have truly been a tremendous help to my father.

The nursing staff and doctors are unreliable. They do no preparation before procedures, do not listen to patients, act as they please without regard for patients’ feelings or needs, and are inconsistent and even abusive.

After speaking with the ombudsman, I felt compelled to share this. I went to Beachwood Family Health Center and saw a girl sitting in the lobby on her phone. Ironically, she went to kindergarten and high school with me and was always someone who avoided work. The ombudsman said everyone defines “work” differently, which I found absurd. She also said every employee is called a “caregiver.” Apparently, that includes people playing on their phones. The employee’s name is Julia Sicanda. We attended kindergarten and high school together. I messaged her on Facebook to tell her how rude she was because she and the woman at the podium were both standing with their arms crossed. She said the clinic might blacklist me. All of this happened because I took a photo of her on her phone while she was not working. The irony is that this was supposedly a “privacy violation,” yet it was not considered a privacy violation when the woman at the podium loudly announced the reason for my visit. Even though I spoke quietly and expressed my embarrassment, she still said it loudly in front of everyone in the lobby. I will not return to that express care center. The physician assistant I saw last time was excellent, but I cannot tolerate being disrespected. This was not my first such experience either. I have reported these issues as many times as possible in the hope that someone will take notice. The only reason I still visit that clinic is because my family doctor is excellent. However, the front desk staff in family medicine are just as ignorant as the two people in express care.

The parking is a complete joke. I have struggled with it my entire life.

I have been a Cleveland Clinic Foundation patient for many years and always pay my bills promptly after insurance claims are processed. I have never carried a balance and take my financial responsibilities seriously. Because I have osteoporosis, my rheumatologist recommends a preventive bone density scan every two years. My insurance has always covered this test in full. This year, however, I was asked to prepay $350 simply to complete online pre-check-in. I contacted Medical Mutual, and they advised me not to pay because this type of test has always been fully covered. My current Cleveland Clinic account balance is $0. I am concerned that the clinic has begun requiring prepayment from patients with reliable payment histories and active insurance. This creates unnecessary stress and raises concerns about access to care, particularly when a condition worsens and timely testing is needed. As a healthy single person who pays more than $5,000 annually for health insurance, this experience is frustrating and disappointing. Preventive care should be encouraged, not complicated by unclear or premature billing practices. I hope this policy will be reconsidered to protect patients in good standing.

The medical care deserves the international top ratings it receives, but the administrative operation is abysmal. A call to your physician's office passes from a call center to a scheduling center. A disinterested operator offers an appointment several months away. Calls are frequently dropped, forcing you to call back and start over. A message to the doctor is placed in an email inbox that the intended recipient may never see. A call from a remote call-center nurse who knows nothing about you or your case is considered follow-up. The MyChart app is a black hole where communication goes to die. Administrators view patients as billable entities to be exploited at their convenience. Doctors, you are letting the tail wag the dog.

My physician, Dr. Bryant, is fine, but her nurse Jennifer is not. Jennifer is cold, lacks empathy and compassion, and cannot answer questions. She may not be suited to communicating with patients after pregnancy loss.

Pediatric scheduling is terrible. This is our second visit, and they still could not accommodate my baby. We will not return. Awful.

The staff here are wonderful and caring. I appreciate their professionalism, but even more their kindness and consideration, which are rare today.

I have had multiple ultrasound appointments here and no matter what the wait time has been so long every single time. In general, I have good experience with Cleveland Clinic but looks like the ultrasound department here is run differently. The first time I had an ultrasound appointment, I waited for over an hour and once I was called and mentioned the wait time, the technician reacted very rude. Since then I am just silent…. Very bad experience EVERY SINGLE TIME!!!

The fertility department was extremely rude on the morning of my procedure. They completely ruined what should have been a positive experience. On the day of the procedure, apart from a woman named Erin, the nursing staff had no clinical bedside manner. Good luck finding a fertility doctor who supports you, regardless of your circumstances and age. My fertility doctor's prediction in New York turned out to be wrong. I retrieved more eggs than she had pessimistically told me I would. Dr. Mahr described my situation very harshly. I did not feel comfortable speaking openly with her. Her words broke my heart. These people think they know how many eggs your body will produce, but in my case they knew nothing.🙏🏼 The office nurses are also consistently slow to return calls. The more you call, the more they ignore you. This department needs much stronger customer service and patient support.

I just had major surgery, and every nurse, including my surgeon, was incredibly kind. They were genuinely helpful and wonderful! Thank you so much!

My mother had surgery on Monday, and the staff here were heaven-sent!!! We were treated like royalty! Smiles, care, attention, comfort—everything!! Janet, Lindsey, Fanning, and the AA woman who helped my mother walk to the restroom were angels on earth!! Starting with receptionist Kristen, every staff member set the tone for our experience that day! Absolutely wonderful!!! I cannot remember the name of the young woman who helped Janet take my mother to the restroom. I remember she was surrounded by a family of LEOS! 😂😂❤️ Please tell her and everyone else how grateful we are and that we thank God for them! It was already nerve-racking outside, but they truly made us feel everything would be all right!! To the Beechwood operating room staff, may God bless you and heaven smile upon you! I pray blessings and prosperity come to you! CC Beechwood is unmatched!

Things have steadily worsened since Dr. Goodman retired.

I came here because my son was referred. The ENT doctor was no help. Dr. Timming looked at my son briefly and said he only had a canker sore, which was not true, as we had already seen 6 other doctors who could not diagnose him. It was terrible and a waste of time, and he rudely said that if I wanted to waste time getting a seventh opinion, I should go ahead. I am glad I did not listen! My son was then seen at MetroHealth, received real help, and was finally diagnosed. You need to listen to patients better. 👎🏼👎🏼👎🏼

Still one of the most beautiful locations, and they have a DiGiorno pizza machine. After fasting for 12 hours, it was wonderful!

I received excellent care here today! Nurse Angela was very kind. I wish I remembered the names of the other excellent medical team members, but they were extremely helpful and friendly. It felt like the adult version of Akron Children's Hospital. I hope I never need surgery again, but I would go there.

After being injured at work, I saw a specialist. Good luck reaching the doctor who treats you, and good luck getting them to listen when you explain what caused the injury. I told them what caused mine and that I was working, but they did not listen and tried to say that was not the cause.

An "excellent" clinic choice if your main goal is to waste time. This place follows outdated processes and has no idea what customer service should look like in this millennium. Instructions and communication are extremely unclear. For example, the doctor orders laboratory tests, and you receive a MyChart message saying the order was placed and giving a number to schedule the tests. One phone number, with no online option or app, as though MyChart had never been invented. Weeks later, when you are ready, you call and wait more than 30 minutes; my shortest wait was 36 minutes. When they finally answer, all they tell you is to call again within 5 days because they need insurance clearance. They do not start this process until you call. They are "sorry" about the long wait, but you must do it again. No, the process cannot begin automatically when the doctor places the order; you must call to initiate it. Of course, none of these supposed "instructions" tells you to call immediately to begin financial clearance. They apparently put more effort into the appearance of the indoor garden than into providing world-class patient service. Complete and constant frustration.

This is not about the clinic; it is about valet parking. The man managing the service was wonderful! However, it is cash only, and there is no sign telling you this when you use the valet. When I came out, I had $2 for the valet and planned to charge the rest. The man was very kind and accepted my $2 because I had no other cash, saying this happens often! Either his company or the clinic needs to put up a sign stating that valet parking is cash only!

Very friendly and compassionate staff. God bless these people for helping others at far less cost than lawyers and others. The botanical garden downstairs is wonderful, and the art on the walls is museum quality. The atmosphere is truly comfortable.

I use their lab and always schedule an appointment. There was still a wait this time, but it was not as long as without an appointment. Schedule one! Update: The lab is being renovated. They are currently reviewing each patient's information in the hallway, with no attempt to protect privacy. This needs to change!

We waited 45 minutes past our appointment time and finally left.

The staff behind the desk are very rude. I have visited urgent care here twice. The first time, over a year ago, I checked in in person. I waited over an hour, and from her reaction I am 99% sure she never actually checked me in. More recently, I checked in online for urgent care. Someone was at the desk outside urgent care, but they never said anything to me. I repeatedly checked my phone for further instructions or whether I also needed to check in in person. There were none. No one else was waiting, so I sat there for another hour. The desk attendant left, and another patient entered the exam area, which I had previously found empty. I asked whether she had spoken to anyone, and she said she had to wait for the person at the outside desk to return. That person was gone for 10-15 minutes. When I entered the room, the women at the desk 1. did not even open the sliding window to speak to me and 2. sat at the desk on their phones and talking to each other. The person I spoke with insisted that I had to check in with the front-desk attendant. I wanted to know why she had never spoken to me when she saw me sitting and waiting. There was no sign saying that online check-in still required in-person check-in. When the attendant returned, I told her this two-step check-in had never been communicated, and she was clearly annoyed. I had waited an hour and am almost certain no one was actually back there, because I was called back as soon as I checked in. The nurse who took my vitals was not very pleasant, though not as rude. The PA was nice but brief; she looked rushed and tired. I have also gone there for bloodwork, and the front-desk employee was very rude to everyone she helped. Fortunately, I barely had to interact with her, but she was clearly interested only in doing the bare minimum. The nurse who drew my blood was lovely. These people seem to expect you to know exactly how everything works. The public can be foolish, and I am good at figuring things out myself, but I cannot stress enough that nothing indicated I needed to do anything beyond checking in online. I even spoke to a front-desk employee who asked whether I had checked in. I said I had checked in online; she said okay and directed me to urgent care. I did not ask again because I did not want to be an annoyance. I apparently need to get over that and risk seeming impatient, because I have wasted too much time here either because they did not do their jobs or because the check-in instructions were never communicated clearly enough. I have also visited the breast center here. The PA I met was excellent, and I think the first nurse was kind. The staff behind the counter did not seem welcoming, but when I had to speak with them, they were polite though curt. I am 26 and work in food service. I understand that people can be annoying and difficult, but this environment at least requires a willingness to help and some kindness. I will avoid this urgent care from now on.

Terrible. Urgent care is terrible. The urgent care receptionists are more interested in socializing than helping patients. They call people based on how they feel rather than the order they arrived. Service has declined sharply. I transferred to University for better service. I sat for over an hour.

A fountain could make it more attractive and would be a nice addition.