The staff are amazing!!! Truly good people with excellent service.

Managing fertility insurance can be overwhelming, but Erica made everything simple. She was organized and responsive and always followed up when I had additional questions. Thanks to her hard work, I never worried about treatment delays. She handled the insurance details exceptionally well and was also very thoughtful.

Shady Grove Fertility far exceeded my expectations of a fertility clinic. They were extremely kind and thoughtful and made my husband and me feel like family. I will always be grateful to this team!

If I could give zero stars, I would. They were chaotic, highly unprofessional, inconsistent, and repeatedly canceled my appointments. My final appointment was supposed to be a hysteroscopy, but they seemed not to know how to perform it or explain it to me. There was no communication between them, and one employee kept rolling her eyes. They also failed to send my prescription on time. It was issued on the 27th, but Walmart never received it. On the procedure day, they said I needed to collect a packet or the procedure could not be done. We went, only to be told to visit the Beaumont clinic. The staff there were no help and said the packet was not there. Then the employee said she would get the supervisor. My husband was told it was a man, but it was a woman. They also failed to mention that the clinic was a two-hour drive from my home, making it sound easy despite the distance.

Carrie, the phlebotomist at the Beaumont location, is always friendly and courteous and goes out of her way to make me comfortable :) Erica MacFarland has been very helpful in answering my questions and coordinating everything. Many thanks to the staff and doctors at Shady Grove!

Jill Bueno is the kindest person at Shady Grove! She listens to my concerns and does her best to advocate for me when I need her. Employees like her keep clients returning to Shady Grove for fertility treatment. The financial side of IVF can be daunting, but she explains everything in understandable terms. Thank you so much! I wish the patient coordinators showed the same desire to help.

Our appointment was at 8:15 a.m., and we arrived at 7:50 so we could complete any paperwork early. It is now 9:42, and I still have not been seen. All we need is a blood draw. This is absolutely ridiculous. What is the point of an appointment?

Without question, this is the worst and most disorganized group I have ever encountered. They lost blood samples, failed to send them out, communicated poorly, had a surgeon arrive late for my wife's procedure, tried to rush her in and violate protocol, never let us actually see our doctor, and confused our chart with other patients' charts. I could keep listing problems. I 100% recommend avoiding this group before putting your family through a fertility journey with them! In response to your reply: even if I contacted you or tried to, you would still never contact us. We tried many times throughout this process to raise problems and concerns, but they were ignored.

Words can never express how grateful I am to Dr. SCHNELL and the best team at SGF Beaumont. They cared for us when we needed them most, and I am proud to say that we are finally pregnant again for the second time. Thank you so much, SGF. God bless!!! ❤️❤️❤️

Dr. Schnell was truly a blessing for my husband and me. At first, I thought her treatment plan was too aggressive compared with my previous fertility doctor, but it became my greatest blessing! Dr. Schnell took my treatment very seriously, and my body responded very well to her recommendations, including prescriptions, testing, and surgery. She was determined to see us through to the end, which helped us identify issues that had been overlooked at my previous clinic because I had no symptoms, including silent endometriosis. I had more uterine fibroids than appeared on ultrasound, and because they had caused no problems, they had been overlooked for years. Dr. Schnell chose to remove the fibroids and found three more than the ultrasound showed. She recommended ReceptivaDx testing, which led us to use hormonal suppression before the next transfer. We ultimately made it safely through the first trimester and welcomed our beautiful baby! Her experience and expertise were genuinely crucial to our success. I am grateful that moving here from another state led us to her and ultimately to our daughter! Honorable mentions: my nurse coordinators Rozalind and Jayda were wonderful, as were the Clear Lake staff!