我思考了好几天，想写一篇客观公正、只陈述事实的评论。对于任何想要怀孕的人来说，这无疑是一段充满情感的旅程，所以我们暂且忽略治疗结果（无论好坏），因为这完全是个人的体验。我理解为什么其他评论都提到这家诊所只关心收费——患者感觉不到他们应有的关怀。 我可以非常肯定地说，这家机构缺乏与患者的沟通。想象​​一下，当我得知我的原医生（格拉齐医生）已经退休并出售了诊所时，我有多么震惊！而且，我并非从格拉齐医生那里得知此事，而是一位护士告诉我的。他们怎么能这样对待患者？好吧，也许格拉齐医生只是在一切尘埃落定后决定离开；但是，新诊所的所有者难道不应该联系现有患者，告知他们这一变动吗？新的医生会是谁？或者会与患者协商选择新的医生吗？ 我评论缺乏沟通的另一个原因是：当需要与患者讨论一些敏感信息时。为什么Genesis认为护士可以通过电话将医生的信息转达给病人是合适的？值班医生难道没有一点礼貌，不能亲自打电话给病人沟通吗？当然，如果能邀请病人到诊所面谈就更好了，但我们也要现实一点，理解并非每个人都能放下手头的事情，当天晚些时候再来诊所。这一点可以理解；但我无法理解的是，医生对病人缺乏专业精神和沟通。 不过，我必须承认，Genesis的前台工作人员在工作日都非常专业、热情友好。我在这里没有任何不愉快的经历。我遇到的核心护士团队：Jessica、Maria和Christina，绝对是最棒的。如果我继续在Genesis进行生育治疗，我真心希望这支优秀的团队能够继续留在这里。

我从来不写评论，但这次我必须为Genesis写一篇，因为我太感谢Genesis的团队了！我们的备孕之路可谓坎坷曲折。Genesis的团队始终耐心、友善，最重要的是，他们知识渊博。Melzer Ross医生陪伴我们一年多，帮助我们制定了备孕计划。她为我们提供所需的信息，让我们能够做出最适合自己的决定。Ross医生给予我们的最重要的东西是希望和信心，让我们能够勇敢地面对这段可能非常艰难的旅程。最终，凭借她专业的医术，我们在多年尝试后成功怀孕。她真的改变了我们的人生。Genesis不仅拥有优秀的医生，还有那些全天候（真的是24小时）待命的护士们，以及每天清晨前来就诊的监测团队成员，他们在我们最需要保持积极心态的时候给予我们鼓励。甚至连前台工作人员每天早上6:45都面带灿烂的笑容迎接每一位患者。我由衷地感谢Genesis的每一个人。

在这里的经历糟透了。做了三次人工授精（IUI），全部失败。没有任何解释。一开始我就非常焦虑，但他们只是敷衍地说“每个人一开始都会害怕，你会克服的”。我感觉自己就像个数字。第三次人工授精后，护士建议我联系我的医生，预约咨询更积极的治疗方案。医生一次也没有主动联系过我，询问我三次人工授精期间的感受。难道我得自己去找医生？真是可笑。 早上5点45分，我去他们位于史坦顿岛的诊所抽血，结果一个人都没有。我和另一位病人一起在外面等，我们俩都试图打电话联系他们，但没人接，也没人来诊所。我等了30分钟。 我换了个医生，新医生的服务水平远远超出我的预期——看到新诊所的服务水平，我对Genesis更加失望了。 Genesis，你们需要提升服务水平，不孕不育本身就够让人头疼了，而且治疗费用也很高。患者支持应该是你们的首要任务。 另外，我想补充一点，在我写完这篇评论后，有个护士打电话给我，要求我删除评论。好像我是在评价一双鞋似的。真是令人作呕。

I have been to several fertility clinics, and this is definitely the best of them! Overall, they are good and keep us updated on progress, but I deducted one star because the nurses and doctors often provide inconsistent information, which is very frustrating. Morning testing also always involves a long wait that seems completely unnecessary. The staff drawing blood and performing ultrasounds always seem to move very slowly. Overall, however, this is the best of the three clinics I have visited. They are clearly the most professional and do their best to keep us informed. They also return calls within a reasonable time.

This clinic is a nightmare! They care only about money—even trying every possible way to defraud insurance—and are extremely irresponsible. The front desk never answers the phone, and getting help is nearly impossible. Emails go unanswered, and calls are disconnected. We stopped treatment months ago, yet they are still demanding payment. Avoid this clinic so you do not face the same problems! I strongly advise against it!!!!

I tried intrauterine insemination (IUI) three times, and each procedure was painful. The nurses gave me strange feedback and conflicting information about when and how to take certain hormones. I underwent a hysterosalpingogram (HSG), which was very painful, but they failed to obtain an image. The doctor told me I did not need to repeat it and could proceed directly with IUI. I later transferred to a fertility clinic in New York with much better reviews. There, I was told my anti-Müllerian hormone (AMH) level was too low for IUI to be very effective. I had another HSG with a doctor recommended by the new clinic, and the experience was completely different—and the test was very necessary. Later that year, I conceived naturally.

We had a wonderful experience with Dr. Amin and the Genesis team. From the beginning, we felt cared for, supported, and well looked after. Becoming parents has always been our dream, and thanks to Dr. Amin, we are now expecting a baby. We are incredibly excited and grateful. Dr. Amin is kind, knowledgeable, and genuinely cares about her patients. We will always be grateful for everything she and her team have done for us. Highly recommended! 🙏

Why do the nurses here never answer the phone, or promise to call back and never do? This is terrible practice.

My greatest disappointment was that Dr. Grazi retired without notifying patients in advance. Communication and continuity of care are essential during a fertility journey, so I expected some advance notice or transition plan. Even so, the entire Genesis staff was extremely helpful throughout the process. Gail in particular was outstanding. She is compassionate, professional, dedicated, and passionate about her work. She understands how to communicate with patients during such an emotionally complex time, and I sincerely hope Pinnacle Fertility keeps Gail on staff.

We scheduled an appointment and waited a month and a half. We then received a call postponing it by another month. A few days before the new date, they told us they did not accept our insurance—even though we had specifically asked before scheduling. This was a complete waste of time and extremely disappointing.

This clinic is highly unprofessional and irresponsible. If you have substantial financial resources and do not mind being unfairly charged, you might consider it. Although we stopped IUI treatment here in February, they continue sending emails demanding sperm storage fees. We transferred to another clinic two months ago. We called repeatedly to cancel storage, but no one answered. On the rare occasions someone did, they hung up without helping. Meanwhile, the payment demands continue, which is completely unacceptable. Both the front desk and nurses are difficult to reach by phone. Their lack of communication and accountability is deeply disappointing. We clearly requested cancellation of sperm storage, but they ignored us.

This clinic only cares about money. The front desk is rude and almost impossible to reach. I had three failed IUIs, but they never changed the treatment plan. They only look for ways to collect money from insurance and take no responsibility. I strongly do not recommend this clinic.

My wife, Chitralekha Sanichar, and I have had a wonderful experience with Dr. Tendai Chiware and her team at Genesis Fertility. From our first visit, Dr. Chiware showed great compassion and knowledge and patiently answered all our questions. She made us feel comfortable and supported throughout, and her expertise gave us confidence at every step of our fertility journey. We are deeply grateful for her personalized care and highly recommend Dr. Chiware to anyone seeking fertility treatment. We are still trying and praying for a positive outcome, but wanted to express our gratitude for the support we have received so far.

I would not recommend this practice because they used defective culture media for donor eggs and embryos, causing embryos and eggs to die. A large lawsuit is now underway because many patients, including my wife, experienced the same problem. Because of this practice's negligence, we lost more than 20 eggs and embryos. We cannot even sue because our procedure was only days outside the dates covered by the lawsuit—how convenient. We may have lost several children because of their negligence. Their response claims they take culture media seriously and have strict quality controls, yet there are now large lawsuits involving many people over their use of defective media that prevented eggs and embryos from fertilizing. Scammers! Yet they never forget to demand payment before providing services. I would leave immediately for a more reputable reproductive center and research any past or current lawsuits first. Our mistake was doing business with them without investigating beforehand.

Dr. Chiyo Amanodai is one of the most talented and caring doctors I have met; she is truly a blessing. Anyone struggling to conceive should see her. Thank you for your help and everything you have done! 🙏

They never answer the phone or return voicemail messages.

I am honored to be a patient here. The doctor was understanding, knowledgeable, and supportive and gave me extensive help and advice during treatment. Thank you for guidance that other doctors failed to provide.

This building is a disgrace. It has four elevators, and every one of them is painfully slow.

I had a wonderful experience. Dr. Kotlyar and his professional team made me feel at ease. I am now 29 weeks pregnant following my embryo transfer, and everything is going well, thank God. Doctor, may God bless you 🙏 My heartfelt thanks.

Where do I began! Dr. Grazi is so compassionate, genuine, and has a good heart. I have been his patient for over 4 years. I never felt like a number. Jessica who would draw my blood would always give me words of encouragement. Everything is patience and I knew that I could not rush the process. From the front desk, to the labs ladies, and nurses are so amazing. One of the ladies on the 6 floor cried with me and everyone rejoiced with me when my first pregnancy was confirmed. I had 2 failed cycles and when I looked at Dr. Grazi I saw how he felt so bad for me but quickly gave me reassurance. We had came up with different plans and he would ask me what I thought of them. It’s not easy to find a doctor with such compassion. By the grace of God, the 3rd cycle was successful. When we had our final meeting he looked at me and said, “ thank you for getting pregnant “. When it was God and him who did it all. I just want to say, thank you for doing God’s work, changing lives, bringing joy to families like me, and loving what you do. Thank you to all the ladies in the office!

I was very disappointed with this experience. They seemed more concerned with billing than with patients. Communication was extremely slow, especially after the stone retrieval—it took at least two business days to hear back from the doctor. After the treatment failed, I had to follow up repeatedly for several days. No one clearly explained the next steps, and I felt completely unsupported. There was no easy way to ask nonurgent questions other than calling and being transferred multiple times. I expected more care and guidance throughout the process. I will choose another clinic for my next treatment.

This was absolutely one of my worst healthcare experiences—not because of the doctor, but because of the clinic staff and nurses. Their lack of communication and professionalism is unacceptable, especially when treatment is time-sensitive. The nurses and staff were also rude on the phone, making the situation even more frustrating. I called and left messages repeatedly but never received a response. Once, I arrived for a scheduled appointment only to find the clinic closed, and now it has happened again. With unanswered calls, rude behavior, and the clinic closed during appointment hours, I do not want to waste any more time. Avoid this clinic if you can.

I cannot say enough about the attentive care and communication I received at Genesis (Bay Parkway) last year. Dr. Kotlyar, Jessica, Michelle, Kayla, Brittney, Nelly, and the entire nursing staff were kind, encouraging, and patient. Dr. Kotlyar never gave up on me or sugarcoated anything. I am deeply grateful and cannot wait to meet my baby this December.

Very opaque!

If you want to add unnecessary complications and severe emotional distress to your already difficult situation, you have come to the right place! IVF is not guaranteed to work. We knew that and accepted the risk, but this clinic made too many mistakes in my case for me to accept. I tried them twice because the location was convenient! They clearly prescribed too little medication, and I had to work extremely hard and pay additional costs out of pocket to correct it. There was no communication after the egg retrieval, as if I were merely something in a laboratory with no right to know my results. This was both unprofessional and disrespectful. Despicable practices.

I feel my last transfer I was not monitored closely enought to monitor my progesterone. I was taking progesterone through an injection ans suppository and after transfer the did not have me come back once to determine if my levels were increasing until I did the pregnancy blood test .

I am very grateful to Genesis Fertility, especially Dr. Grazi, Dr. Ross, Natalie, Irina, Nellie, Marina, Jessica, and others. Thank you. This was my third IVF cycle, although not my first at this clinic. My first and second cycles were in Turkey. The first succeeded, but somehow I miscarried at 22 weeks. Genesis Fertility has its own rules. One issue is that no one proactively asks about your health. Whenever you call, the nurses assess the situation, and of course they are experienced.

Stay away! Do your due diligence before deciding. 1. They repeatedly bill insurance. 2. Dr. Grazi conducted our consultation from his car without any details in front of him. 3. Two IUIs failed, wasting time and money with no explanation. One IVF cycle also failed without explanation, and we were simply told to try again without being told what to do differently. 4. The doctor kept blaming male-factor infertility, but another clinic clearly showed that was not the case because we achieved a positive result with the first transfer of our first IVF cycle. 5. They sent embryos for PGA testing but could not determine whether they sent 3 or 4. Before proceeding, do yourself a favor and review the SART statistics. Treatment is expensive and, more importantly, emotionally draining, especially if you choose a facility that cannot provide every patient with the care they deserve.

I was a patient of Dr. Chiware for over a year, and I cannot say enough good things about Genesis. My procedures were performed by Dr. Amin and Dr. Kotlyar. Although I was Dr. Chiware's patient, they treated me like one of their own. Jessica, Gail, and Michelle continually supported and encouraged me. After five egg retrievals, I received the support I needed. They helped me never lose hope. The nurses answered every question I asked, always on the same day. Especially after the Fertilane app was introduced, I always felt informed and in control of my plan's progress. Dr. Chiware listened carefully to my concerns and ensured we achieved a positive outcome. I highly recommend Genesis to anyone struggling with infertility.

This truly is a dream come true, and I am so grateful for everyone's support, guidance, and encouragement along the way. ☺️☺️🥰 Finishing this long chapter with you feels bittersweet 🥹. I truly do not know what I would have done without your compassion, kindness, and generosity. My Genesis family is amazing!! ❤️❤️

Thank you to the Genesis team for your help and attention. Thank you, Dr. Amin, for helping us believe in miracles.

The doctors and nurses at Genesis are exceptional: responsive, attentive, and communicative. This is an extremely stressful process, so having the right people beside you is very important. I highly recommend Genesis for support on your fertility journey.

They are excellent and precise. Dr. Kotylar is meticulous and accurate. Excellent facility.

Dr. Grazi and his team are wonderful and excellent. I recommend this clinic to everyone.

Heartfelt thanks to Dr. Chiware and the Genesis Fertility team, our miracle workers. Words cannot express our immense gratitude to the Genesis team. After years of heartbreak and uncertainty, we finally found a place that restored our hope and made our dream come true. From the moment we walked through their doors, we received kindness, professionalism, and unwavering support. Dr. Chiware and the nurses and staff at Genesis went above and beyond to provide personalized care, making us feel like more than patients; they treated us like family. Every step of our fertility journey was handled with compassion, transparency, and expertise, ensuring we felt informed and confident throughout. Now, thanks to their dedication and advanced treatment, we are overjoyed to be expecting our little miracle! Our joy is immeasurable, and it is all thanks to the excellent Genesis team. We wholeheartedly recommend this clinic as a beacon of hope for anyone struggling with infertility. Thank you, Dr. Chiware and the entire Genesis team, for turning our dream into reality. You will always hold a special place in our hearts!

This review is unrelated to the outcome. Everyone's situation is unique, and it would be unfair to write a review simply because we did not get the favorable result we wanted. That said, we did not research different fertility clinics enough. We were referred to Genesis, and it was nearby, so it seemed convenient. The office was nice enough, and having the pharmacy in the same building was helpful. Our doctor was very kind and personable. Now the bad: 1.) As other reviews here and on Yelp mention, they seem focused on billing as much as possible. For example, they charged/prescribed medications we ultimately did not take. They also “precharged” us for a test, but we did not receive one important test, though we got the money back. They double-charged us too, which we learned only by contacting our insurer, who rejected the claim. I do not know why billing did this, but carefully review every receipt. 2.) Without sharing too much detail, on retrieval day we knew something was wrong, and after surgery it was clear something was wrong. Worst of all, no one adequately explained how or why it happened, despite my efforts to get a reasonable answer. It seemed they did not want to accept responsibility, although it turned out partly to be their fault. 3.) After that, the doctor recommended surgery, which seemed extreme after 1 cycle, so we sought a second opinion. We went to another well-known clinic in central Bangkok, and the experience was night and day. We were upset with ourselves for not comparing more clinics and options before committing. From day one, it was better. We sat with the doctor, shared all ongoing tests, and had an ultrasound. Before we finished explaining, he essentially told us what had gone wrong. He then explained what he would do differently and provided a full roadmap of options, with surgery as the final option. A coordinator then explained everything in greater detail, followed by a financial counselor who explained all costs. It was a completely different, more personal experience, better suited to someone undergoing IVF. Genesis felt generic and procedural. This is not entirely the doctor's fault; it is how they operate, and even the nursing experience was entirely different. Be sure to compare clinics, have several consultations, understand the finances, and choose the clinic best suited to you and your family. IVF is expensive, whether insurance covers most of it or none, and you want the best experience and outcome. *Update since I first wrote this:* Our Genesis doctor initially said we would essentially get no follicles from one ovary because my wife had endometriosis on it and recommended surgery to remove the endometriosis. Today, we have several follicles on the ovary with endometriosis. We are glad we went elsewhere.

I am still a patient at Genesis, but my experience has been wonderful so far! Nurse Jessica, Giuseppe, Dr. Amin, and all other staff I have met have treated me very well. They are kind, attentive, patient, and supportive and always ensure I have a positive, smooth experience. I look forward to more positive results so I can soon have a happy, healthy pregnancy and baby!

I am writing in Russian. Hello! I want to give an excellent review of GENESIS at 6010 Bay Parkway, Brooklyn, NY, especially Alexander Kotlyar. All the specialists I met had an excellent professional attitude. Dr. Kotlyar listened respectfully to my concerns and ultimately helped me! Thank you all very much!!!

10/30 - Response to the reply to my original review I want to clarify that, according to your team's instructions, the legal agreement was the final step in the process, after all required donor testing was approved. We also met the legal requirement by submitting a written letter stating that our legal documents were being processed, which was sufficient to begin. Second, you claim insurance was not processed because of the legal agreement. Then why did your team prescribe medication for my donor and me? What was that medication for? The truth is that your team lacks teamwork and clear internal communication. Paying $25 here is not the issue. I paid $2,000 for donor medication that is now sitting in your refrigerator. The issue is that your team did not provide the care and treatment I deserved, or that anyone coming to your clinic deserves. I do not want to relive those moments by writing or arguing here. My main purpose in writing is to warn others who may be considering consulting your team. This is my final post here. To clarify one last point, I received a call only after I complained and decided not to return to your clinic. The time to begin treatment had already passed. Original review - If you are looking for a fertility clinic, I want to share my experience to help you avoid additional stress. Please do not go to Genesis Fertility in Brooklyn. I first consulted Dr. Chiware around April/May 2024 about a donor IVF cycle. The team did not communicate clearly, and it was difficult to get updates on the treatment plan. My coordinator, Jennifer, was the only contact who tried to help, but she did not know the status of my clinical care. My nurse practitioner, Temima, was frequently out of the office, and even when I included her in emails, I received no response. After months of waiting and struggling, including repeating some tests because of communication gaps, we finally completed all prerequisites in October, but still had no clear start date or treatment plan. I emailed frequently without receiving a response. Eventually, I had to request an appointment with the doctor to discuss treatment. Remember, this was a donor cycle, so my donor had to fly here and coordinate time off work. After that meeting, we finally set a start date, but it was only days away, leaving me scrambling to book my donor's flight. I still tried to remain hopeful. But I completely lost hope when I called my insurance company about medication authorization and learned that the clinic had never submitted a request for IVF coverage. I felt frustrated and devastated. After all those months, it was now October and they had not even checked my insurance, usually the first step at any clinic. I contacted the clinic manager and left a voicemail but received no response. When I contacted nursing, they blamed billing, while billing, represented by Dana, blamed the clinical team. She even suggested I pay for the medication out of pocket because it was not that expensive. I wasted money, including $2,000 on nonrefundable donor medication. The clinic also wasted my time and energy. In summary, the donor team at Genesis Fertility is disorganized and lacks teamwork; no one seems to know what anyone else is doing. I do not usually write reviews, but I felt it was necessary to share my experience so others can avoid the difficulties I faced.

I highly recommend Dr. Chiware for helping me become a mother. My baby is now two months old. I had one IVF cycle, and it was successful. The entire team was very kind and patient. Thank you again.

A terrible place for semen analysis. The room or bathroom provided for men is awful and uninspiring. The only sofa is dirty, and they merely cover it with thin paper instead of cleaning it. The older woman who provides the container is rude. No one offers any assistance. There are no videos, books, or lubricant—just an empty, suffocating restroom with a sofa.