CNY Fertility Colorado, United States
     
4.3
Consultations 55
Reproductive Medicine
Hours: 07: 00 - 15: 00
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Clinic Details

We are proud to provide the highest quality fertility care at every level. From high-touch services (support, acupuncture, massage, and fertility yoga) to high-tech treatments (IVF, genetic testing, reproductive immunology, FET, and eSET), we offer comprehensive reproductive medicine in spa-like offices.

 

As one of the few clinics that does not turn patients away or restrict their treatment options, we manage hundreds of the most challenging infertility cases each year. This gives us extensive experience helping patients pursue their dreams, regardless of diagnosis.

 

We continually invest in our medical technology and staff. At CNY, your treatment is led by a team of fertility specialists with more than 250 years of combined fertility care experience. They have taught at world-renowned medical schools, spoken internationally about improving fertility treatment outcomes, and developed new medication protocols for women and men. These protocols focus on regulating the immune system to address recurrent IVF implantation failure and recurrent pregnancy loss, while improving sperm, egg, embryo, and uterine quality.

 

All of this gives you the opportunity for success you deserve. That is Making the Priceless Affordable®.

 

 


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Location and Hours
265 S Parkside Dr #200, Colorado Springs, CO 80910
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  • Monday

    07: 00 - 15: 00

  • Tuesday

    07: 00 - 15: 00

  • Wednesday

    07: 00 - 15: 00

  • Thursday

    07: 00 - 13: 00

  • Friday

    07: 00 - 15: 00

  • Saturday

    Closed

  • Sunday

    Closed

    • Closed Now
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    • Credit cards accepted
    Doctors at This Clinic
    Dr. Randy Fink, United States
        

    Reproductive Medicine |

    Years of experience | Consultations 66

    Female infertilityMale infertility
    4.3

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    On-Site Overall Rating

    58 ratings

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    Jun 4, 2026
    我在这家诊所做了取卵、宫腔镜检查、4次冷冻胚胎移植、一次模拟周期、大量的监测预约以及各种诊断测试。我跟这里的每一位医护人员都接触过，对他们的服务都非常满意。 前台工作人员热情友好，乐于助人，他们甚至能记住我的名字和长相，考虑到这家诊所的繁忙程度，这真是令人惊喜。护理人员也非常乐于助人，而且知识渊博。 我非常欣赏的一点是，当我自己做一些研究，并向医疗团队提出建议或疑问时，他们总是认真倾听，并愿意与我讨论各种方案。我一直都感到自己被倾听，并且参与到我的治疗过程中。 我对CNY唯一不满的地方是收费部门。我在那里遇到过很多问题。但总的来说，就所提供的服务而言，这个价格绝对物超所值，而且每次就诊后，我都感觉自己得到了充分的倾听和支持。
    Jun 12, 2026
    我经历了一次糟糕透顶的“咨询”电话。这150美元简直是白花了。打电话来的人是个客服代表，医学知识少得可怜。她一开口就问“我能帮您什么吗？”真的吗？你们想让我来主导通话？我妻子随后解释了我们打电话的原因。这位客服代表根本不想解释任何流程。很明显，她甚至都不想接这个电话。最后，她连再见都没说就挂断了。我当时还在说着话，完全不明白她为什么不回应。如果您有任何生育方面的需求，请千万不要选择这家诊所，去其他任何一家都比这家强。
    Jun 19, 2026
    我在这里的经历可谓喜忧参半：一方面是卓越的临床护理，另一方面是令人极其沮丧的行政系统。 首先，医疗团队确实非常出色。护士、超声技师和医生都充满爱心、知识渊博，并且始终提供高质量的医疗服务。尽管其他方面存在诸多不足，但他们是我仍然考虑选择这家诊所的原因。 然而，行政和计费系统却严重不足。整个系统感觉过时且效率低下。通过患者门户网站进行沟通缓慢、笨拙，感觉像是2000年初的系统。电话等待时间总是很长，导致出现问题时很难及时得到解答。 从计费角度来看，该系统也十分不可靠。来自CNY的收费信息并非总是实时更新，这让人难以分辨哪些款项已经处理，哪些款项仍在处理中。这种缺乏透明度的情况使得追踪付款或了解财务状况变得十分困难。 此外，我们还参加了人工授精（IUI）付款计划，但至今没有收到任何关于逾期付款、付款失败或处理问题的通知。我的银行记录中没有NSF费用或交易被拒记录，即使几个月过去了，也没有任何付款尝试的记录。与此同时，协议中包含关于未付款账户将被移交催收的条款，这在缺乏沟通或清晰的账单记录的情况下，造成了不必要的压力。 我们已多次选择自费，并有相关记录，但保险信息仍然被使用，并且在未经授权的情况下反复提交索赔。 此外，基因检测折扣流程需要主动选择并由内部人员处理，这在入职培训期间没有得到清晰的解释，文档中也只是简单提及，而没有进行明确的沟通。 作为一名科技从业者，我对该系统的设计和用户体验感到非常惊讶，它竟然如此过时。工作流程支离破碎，账单更新并非实时，整体沟通基础设施也不符合现代对准确性、透明度和易用性的要求。 总的来说，临床护理非常出色，值得肯定。然而，沟通系统、账单透明度、保险处理以及过时的行政基础设施都严重影响了整体体验。
    Jun 24, 2026
    这个地方简直太可怕了！！千万别去。我写下我的经历，希望能帮其他人避免同样的痛苦和金钱损失。 一切都还算顺利，直到2025年6月取卵那天，之后一切都急转直下。取卵那天，工作人员大声呵斥我起床穿衣服。我当时昏昏沉沉，浑身疼痛，眼睛都睁不开，还在流血，站都站不稳等等。工作人员拒绝帮我穿衣服，也拒绝让我丈夫进去帮忙。我好几次差点摔倒。然后，他们竟然推着我走出去，而不是用轮椅推出去，以免我摔倒。这简直是第一个危险信号，因为我在手术中心工作过，无论手术大小，病人都会被推出去，尤其是麻醉之后。接下来就是第一次胚胎移植了。一切都很顺利，我怀孕了，但在孕7周的复诊时，却发现宝宝在孕6周时停止发育，并在孕8周时流产了。他们没有跟进可能的原因，只是说“我们再试一次吧”。第二次移植时，我遇到了另一位同样是来做第二次移植的女士，她也在孕6周时失去了宝宝，这很奇怪，而且和我的情况非常相似。是巧合吗？第二次移植失败了，第三次移植也失败了。我要求见医生，但被告知只能和护士（NP）谈。这是第二个疑点。在我们去那里的整整一年里，我一次也没见过医生，也没和医生说过话。终于和护士布兰迪斯·蒙特兹（Brandis Montez）通了电话，想弄清楚到底发生了什么，并尝试调整我的治疗方案，进行相关检查等等。她不仅比约定时间晚了一个小时，还告诉我她不会更改我的治疗方案，也不会给我做任何检查，因为那纯粹是浪费时间，而且没有任何问题，唯一的问题就是我的胚胎！谁会这么跟病人说话？如果我的胚胎真的那么糟糕，为什么还要保留它们并进行移植？这是第三个危险信号。第四次移植失败了。我们的治疗之路到此结束。 我们提出的问题一直被忽视，每次抽血后都会留下大片淤青，衣服上也沾满了血迹。那里有个医疗助理（MA）会用力戳你的手臂找血管，我多次要求她把这件事写进我的病历里，以免遇到她，但几乎每次都是她！被带到诊室后，你还要在那里坐上45分钟才能见到医生。整个预约过程非常匆忙，根本没时间提问。用药清单长得惊人，我做了很多研究后发现，很多诊所都会建议患者在胚胎移植期间避免使用抗组胺药和类固醇（除非做了某些特定检查，需要服用这些药物），因为这些药物会导致流产和移植失败。而这家诊所却让我同时服用两种抗组胺药和类固醇（结果我流产了一次，移植失败了三次，这难道是巧合吗？）。他们拒绝检查潜在的健康问题，你永远不可能在这家诊所见到医生，诊所总是“装修中”，看起来非常脏乱。对于如此重要​​的手术来说，诊所的无菌环境简直令人作呕。感觉就像在宠物医院一样。沟通极其糟糕，耗时极长。他们根本不遵守胚胎移植的相关指南，这很可能就是我的胚胎移植全部失败的原因。其他诊所都​​不会接收这家诊所的胚胎！这家诊所简直糟糕透顶，我有很多话想说。 请您务必选择其他机构，在那里您的时间、金钱、感受、想法、意见以及珍贵的胚胎都会得到更认真的对待和真正的呵护。便宜并不总是更好。我只希望我的经历能帮助很多女性避免痛苦和金钱上的损失。
    Jun 26, 2026
    他们明明知道来找他们的都是最弱势的群体，但他们的沟通却糟糕透顶。我甚至怀疑那个办公室里的人有没有能力，而且他们连个本地号码都没有，所以你到底该打给谁？因为他们总是说你没打给他们，真是太棒了。
    May 16, 2026
    Communication was poor, though that was expected. When I went for an HSG and evaluation for tubal narrowing, the room reminded me of a veterinary clinic. Nurse Brandi performed the procedure, which was extremely painful, and I bled for five days afterward. They also prescribed antibiotics, which seemed strange. I had never had any problems with previous HSGs. She told me both fallopian tubes were blocked. I later returned to my previous clinic, where the procedure was painless, caused no bleeding, and required no antibiotics—and, as it turned out, my tubes were not blocked. Be careful: low prices usually have a reason, and here it appears to be the investment in medical staff and equipment.
    Mar 28, 2026
    I specifically requested Brandis for my egg retrieval, and she also performed my embryo transfer. I would not choose anyone else because Brandis is always approachable and positive. I will ask for her for all my future transfers in Central New York! Brandis, thank you for everything you do!
    Mar 11, 2026
    My experience was frustrating from the start. They repeatedly gave me incorrect appointment times for phone calls, and the calls did not occur at the scheduled times. When I finally reached someone, I was told I would receive a call back within a week, but no one followed up. This level of communication and organization is extremely disappointing for a clinic providing such important and emotionally sensitive care.
    Mar 17, 2026
    This clinic is a joke, and no one is held accountable. Our appointment was at 11:45, and we arrived at 11:30, but the nurse went to lunch because she was short on time. Everyone acts friendly, of course, but wasting people’s time deserves one star. I am updating my review but still giving one star. We arrived early on transfer day because my wife apparently needed an intralipid infusion. When we got there, they did not have it. They said we were supposed to bring it ourselves, but we had no prescription, email, or anything else. My wife has to take so many medications and injections on a strict schedule. This clinic is terrible.
    Mar 18, 2026
    My experience at CNY Colorado Springs was terrible. I am a nurse, so I arrived with reasonable expectations and some medical knowledge. First, I made about 20 calls over three days because I could not reach a person. They kept telling me to leave a message, but you cannot schedule an appointment by leaving messages. They also said I needed testing on cycle day 5, and Monday was already day 3, so repeatedly trying to reach them was extremely stressful. Be prepared to advocate strongly for yourself because no one will help resolve your problems. It was a nightmare, and this was before I even had the test. After finally reaching several people and scheduling the appointment, I arrived on time. The front desk staff were at least friendly, but that was the only positive. The blood draw room had damaged or missing ceiling panels, and half the room looked like storage space. I then went upstairs for the procedure and waited almost 30 minutes for someone to arrive. I returned to the room, undressed, and Brandis came in. She barely introduced herself before inserting the speculum. I had an HSG/hysterosalpingogram, and the entire procedure lasted only 6 minutes. There was no slow or warmed injection and no breathing guidance. It felt cold, and I was cramping. Before I could say anything, Brandis told me both tubes were blocked and there was a mass in my uterus. When I asked where the mass was, she could not say. If you cannot interpret the ultrasound, you should not perform this test. I had experienced a chemical pregnancy just the previous month, so I asked how both tubes could be blocked so soon after a pregnancy. She offered no reasonable explanation beyond saying sexually transmitted infections can cause this. Really? Then she told me my only option was IVF. The conversation lasted three minutes, and she left. I later saw my OB-GYN and, as expected, I had no mass and my tubes were open. Tubal spasms are common during these procedures, especially with rapid or cold injections, which is exactly what happened to me. She did not even mention that possibility. Do not trust any diagnosis from Brandis without confirmation from another doctor, because she clearly does not know what she is doing. I will receive the rest of my fertility care elsewhere. CNY may be inexpensive, but apparently you get what you pay for.
    Mar 19, 2026
    My husband and I tried to conceive for nearly eight years. We saw countless doctors, visited many clinics, and tried many treatments, procedures, and medication regimens, but most results were disappointing. When we lost insurance coverage, CNY became our only option. Although it was stressful, it was clearly meant to be! Brandis performed all three of my embryo transfers and was outstanding every time. She was knowledgeable and compassionate and brought a light, positive atmosphere to a usually serious and stressful process. She and her team truly helped make our wish come true, and I am now 20 weeks pregnant with our long-awaited baby! Brandis is highly knowledgeable and always willing to share her expertise or consult other doctors when needed to find the most effective approach. I am so grateful we found CNY, especially Brandis!
    Mar 23, 2026
    We are incredibly grateful to Nurse Brandis and the entire CNY Fertility Colorado team for helping make our dream come true. Thanks to their professionalism, care, and unwavering support, we are now 10 weeks pregnant after a frozen embryo transfer. Brandis brought calm and compassion to the transfer, making us feel that we were receiving the best care at every step. This journey was not easy, but having a team that genuinely cared made all the difference. We will always remember everything you did to help us build our family. 💛
    Jan 13, 2026
    Brandis Montez did an excellent job with my FET today. She was kind, personable, and highly skilled. I could not be more pleased. The clinic's acupuncturist was also wonderful, and I was so glad she was available. Overall, it was an excellent visit, and I am very grateful to CNY CO Springs!
    Dec 31, 2025
    Excellent Egg Retrieval Experience at CNY Colorado Springs I had an excellent egg retrieval experience at CNY Colorado Springs. From start to finish, the entire team was professional, efficient, and caring. The process can feel overwhelming, but they made everything run smoothly and put me at ease. The doctor who performed my retrieval was reassuring and clearly experienced, which gave me confidence in the procedure. Special thanks to anesthesiologist Ryan, whose calm, reassuring manner and humor made anesthesia easy and stress-free. I felt safe and well cared for throughout. I also want to recognize nurse Lucy, who was exceptional. She went above and beyond to make me feel comfortable, reassured, and genuinely cared for. Her warmth and attention were deeply comforting at such a vulnerable time. I am sincerely grateful for the care I received and highly recommend CNY Colorado Springs to anyone undergoing fertility treatment. They did everything possible to make a stressful experience positive and supportive.
    Nov 19, 2025
    Do not waste your time here!! I chose CNY because it was the only fertility clinic in Colorado Springs that worked with my insurance. The front desk staff were pleasant and organized, but the medical staff did not seem to know what they were doing. After numerous blood tests and an HSG/saline ultrasound, nurse Brandis was ready to send me for IVF without any doctor reviewing or explaining the results. According to the nurse, the HSG showed that both of my fallopian tubes were blocked. But I had become pregnant and miscarried only a month earlier, so that made no sense. When I asked how that was possible, Brandis could not answer and simply said IVF was my only option with blocked tubes. I asked to speak with a doctor, and they scheduled a follow-up call several days later. I expected a doctor to discuss the test results, but Brandis called to ask whether I was ready for IVF. It was obvious that they were trying to direct everyone toward IVF even when less invasive treatments might be more appropriate. A doctor never spoke to me during my time there, so I took my records to my OB-GYN. After reviewing my history and bloodwork, she questioned the claim that both tubes were blocked. I am now at Shady Grove Fertility, where a doctor conducted the initial consultation and reviewed all the diagnostic results to develop an appropriate treatment plan. They repeated the HSG—it felt completely different, and the one at CNY was clearly performed incorrectly—and found that both tubes were fully open. We may choose medication for ovulation induction, which is much easier and less expensive than IVF. I am very glad I recognized the problem early and did not follow Brandis’s recommendation for unnecessary testing. Do not waste your time at CNY!
    Nov 25, 2025
    They charge a $50 consultation fee even if you cancel the appointment or become pregnant naturally. This is very disappointing and unreasonable.
    Dec 9, 2025
    If you deal with CNY, you will experience poor staff, unprofessionalism, and constantly shifting requirements. They gave us a detailed process for obtaining GS clearance, which we followed exactly, only for them to suddenly change their position. Eventually, they arranged a meeting with a doctor who agreed that we should receive clearance—or, more accurately, should be allowed to proceed under the clearance they originally approved—but then claimed he was only a doctor and could do nothing for us. I do not even understand why they scheduled the meeting. It was an endless cycle of wasted time and money. I strongly advise others not to waste their time with them. P.S. Their templated response is worthless. They had many opportunities to address our concerns before this was posted. I will not waste another second of my time or energy on their mess.
    Dec 12, 2025
    The other reviewers are expecting white glove hand-holding service from a DIY clinic. If you are high agency and don’t mind being in reactive mode for a week, it’s worth it. They are the commodity version of egg freezing. $4,800 USD in 2025 including meds, plus approx. $1.2k outside monitoring. The clinic staff are very experienced, smart, accommodating, and helpful. Even when I slightly messed up the first dosing on my own, they recovered a lot of eggs (26 mature and frozen (no pcos)) during the procedure. This is a great clinic. The nurses answer the phone whenever you call. They gave me a daily schedule to follow. They use an industry-standard premade stim kit, and their freezing statistics are in the top nationally due to the new industry standard cryopreservation technology in 2025. I would definitely recommend it to others! All in I saved probably $25,000 USD for the exact same result and 0 micromanagement. I am extremely satisfied.
    Nov 1, 2025
    We chose CNY in Colorado Springs because it was affordable, and we traveled from out of state for egg retrieval and embryo transfer. Although the initial steps—egg retrieval and sperm collection—went smoothly, the overall process was chaotic and poorly managed. Communication was consistently difficult. Everything had to go through the patient portal, where you could only message a coordinator or nursing assistant, and responses were always slow. Calls were rarely answered, and instructions were often late or unclear. Two months after egg retrieval, we returned for a frozen embryo transfer. Shockingly, they assigned an inexperienced person to perform it. This person struggled badly, and the situation worsened until the clinic director, Brandiz Montez, was called in. The transfer was extremely painful and ultimately failed. When I contacted the clinic to ask why, their first response was, "Do you want to try again?" How could I try again without knowing what went wrong? I requested a formal review, but the earliest appointment they offered was two months later. This clinic wasted an embryo that might have survived and left me even more confused. I do not care about the lost money; I am devastated by the loss of the embryo. Do not be misled by the low price. This clinic's lack of professionalism, transparency, and accountability is unacceptable.
    Nov 6, 2025
    Our experience at CNY Fertility in Colorado Springs in early October 2025 was one of the worst parts of the entire IVF process. If you are considering other treatment options, I strongly advise against choosing this clinic. Their scheduling was extremely disorganized, making every appointment difficult to arrange from start to finish. The embryo transfer was especially bad: staff required us to book last-minute flights and accommodations within 48 hours, giving us no chance to plan ahead. We had to pay three times the normal airfare, adding more than $1,500 in unexpected expenses. I have used other clinics and never encountered scheduling problems like these. CNY consistently disregarded patient convenience and well-being. Scheduling was not our only issue. On the day of the embryo transfer, they had me sign the informed consent forms for the first time, though these should have been completed through DocuSign weeks earlier. My wife had to keep her bladder full for more than an hour, as required for the procedure, while I rushed through paperwork that should have been completed in advance. The staff did not apologize for their mistake or for my wife's pain and discomfort. Once again, they completely disregarded what she was experiencing, which could have made embryo implantation more difficult. Other reviews show that many people have had similarly poor experiences. I am writing this to help you avoid the same problems and becoming caught in their inefficiency and disorganization. I wish you well with IVF treatment. It is a difficult journey, and I admire your perseverance.
    Nov 11, 2025
    Do not waste your time. I deeply regret not choosing another clinic and wasting three years and so much money. We had five failed embryo transfers using both our own eggs and donor-egg embryos. Instead of helping us identify the problem, they simply said, "Contact us when you are ready for the next cycle." I did not meet the doctor until transfer day, and then only briefly. I always dealt with a different person through the portal and had to repeat my information because they did not review my chart. You cannot reach a real person; everything must go through the portal. They use the same process for every patient with no personalization. I regret wasting so much time. You get what you pay for.
    Oct 2, 2025
    I want to express my sincere gratitude to the entire team at CNY Fertility Colorado Springs. From the moment I entered the clinic, I experienced the compassion, professionalism, and care that set this clinic apart. The staff made us feel fully supported at every step, and their expertise and dedication were evident. Thank you for playing such an important role in our path to parenthood.
    Oct 18, 2025
    Please be aware. We stored embryos from 2020 through 2024. In 2024, we called, paid the final balance, and signed documents authorizing destruction of all stored material. Now, in 2025, we have received storage bills for 2022 and 2023 because they changed billing companies or for some other unexplained reason, even though my balance was $0 when I closed the account in June 2024. I am deeply concerned that they misled us in writing into believing the account was closed with no balance, only for us to receive bills for hundreds of dollars from 2022 and 2023 16 months later.
    Sep 14, 2025
    I experienced a failed pregnancy here, and the entire process felt cold and chaotic. No one truly cared. There were endless messages, long waits, and repeated handoffs, as though I were dealing with a call center rather than a fertility clinic. Every step was a guessing game. There were no clear answers or accountability, only back-and-forth communication. We paid thousands of dollars and received nothing but stress and silence. If you want compassion or consistency, go elsewhere. A lower price means nothing if you do not receive what you need.
    Sep 14, 2025
    If you are reading this, look at the one-star reviews. That is where the truth is. Do not trust the 3.2-star rating; those reviews may have been purchased! We had a failed pregnancy here, and the process was chaotic from beginning to end. No one followed up or cared. There were only endless emails with vague replies. It felt like dealing with a cheap call center, not a fertility clinic. They would not even explain what went wrong. They simply asked whether we wanted another cycle or offered a consultation two months later. Who does that? We had just experienced a failed pregnancy and needed help understanding what happened. How could we begin another cycle without understanding the first one?
    Sep 24, 2025
    Honestly, I would not use any CNY clinic unless I had no other choice. They do transfer abnormal and mosaic embryos, which my local clinic does not. Their patient coordination is terrible. Phone waits are long, emails are not answered promptly, and you speak with a different person every time. This is not what healthcare should be. Once you enter the clinic, everyone is extremely friendly, I was seen on time, and I felt comfortable. However, much of the stress of IVF comes from planning and logistics, and this clinic caused far more stress than it was worth. If you can transfer an abnormal or mosaic embryo elsewhere, I recommend doing so. Otherwise, prepare for inefficiency and frustration before you ever reach the clinic.
    Sep 27, 2025
    This is one of the worst maternal-fetal medicine clinics. Some doctors either do not care or lack knowledge and experience. This clinic has a higher pregnancy rate.
    Aug 11, 2025
    My son is 14 months old, and my wife and I would not have him without CNY Colorado Springs! Why three stars instead of five? Mainly for two reasons. 1. Communication was very stressful. We had to proactively contact the providers to request prescriptions and repeatedly verify the orders we received. 2. We underwent reciprocal IVF. Although my egg retrieval went smoothly, there were some medication management problems during our embryo transfer. My wife is a nurse practitioner; without her knowledge, we would have followed their instructions blindly instead of asking questions and seeking clarification. Overall, I think this was a case of getting what you pay for. However, when I look at our outcome—a 14-month-old son and 10 frozen embryos—I feel extremely grateful.
    Aug 17, 2025
    CareCredit is not accepted.
    Aug 20, 2025
    My experience here was wonderful! My husband and I struggled with unexplained infertility for five years. We tried many treatments without success until we found CNY Fertility. Our first transfer was successful, and we welcomed our daughter in June 2025. Words cannot express how grateful we are to be CNY patients. From day one, everyone was friendly, supportive, and positive. I strongly recommend trying CNY. It is affordable, and the team genuinely wants to help people build families.
    Sep 2, 2025
    The prices are good, but be aware of many additional costs for monitoring, medication, storage, and more. The worst issue is extremely poor communication. If you are a traveling patient, staff often fail to communicate with one another or with you. I received conflicting information that caused delays, extra costs, failure to meet my goals, and an overall negative experience. For a time-sensitive procedure, vague and delayed messages, multiple unanswered questions, and being almost unable to reach anyone by phone are completely unacceptable. When they do answer, the wait is 30 minutes or more. I have already missed several months of treatment because of poor or absent communication, so I felt I needed to warn others that if you choose CNY, staying informed about them and the entire process will effectively become your full-time job.
    Sep 5, 2025
    We had an unsuccessful pregnancy here because of an unprofessional referral.
    Jul 8, 2025
    Do not book with CNY Fertility. They take your money while ignoring you and your needs. You cannot reach anyone who can answer questions or help. The staff are unprofessional and indifferent. Your time and money will be wasted. I scheduled a telephone consultation five weeks in advance for late May. On the appointment day, they called my partner/emergency contact even though my intake records should have shown that I was the person to contact. She was at work and was not expecting the call, so she did not answer. The doctor did not try the other number in the file, which was the actual primary patient contact. I could not reach my doctor. I called the company’s main number but could not reach patient services because they close at 5:00 p.m. Eastern/3:00 p.m. Mountain—how convenient. I reached a clinical team member who could neither reschedule the appointment nor explain why I had not been called. She said she could not contact my provider because she was taking another call, even though we were still within my scheduled consultation window. I called again the next business day. The patient service representative was the only somewhat helpful CNY employee and stayed in contact with me. She explained that they usually call the female partner for consultations. I explained why our situation was different, and she assured me my new provider would see a notice instructing them to contact me. She rescheduled me with Dr. Gondra for the same day and promised the problem would not recur. At the appointment time, Dr. Gondra called 8 minutes late and called my partner again despite what had been discussed earlier. Fortunately, my partner was working from home, and I answered her phone. Dr. Gondra immediately began asking about egg freezing and IVF, which were irrelevant to our situation. I asked whether the chart stated why I was seeking care and instructed her to call me rather than my partner. She said she saw no such note and continued asking irrelevant questions. I told her she made me feel ignored and disrespected. She told me to reschedule with another doctor and abruptly hung up. Her manner was rude and disrespectful. This organization is clearly dysfunctional and cannot provide the quality required for care as personal as fertility treatment. Learn from my experience and other negative reviews and go elsewhere. You deserve better.
    Jul 22, 2025
    Beware!!! I would think very carefully before coming here. Cheaper is not always better! Three consecutive cycles were mismanaged. One was canceled after 16 days of stimulation because of poor management and communication: they did not reply to my cycle-day-one message, schedule my baseline on time, or prescribe the correct medication to prevent ovulation. The other two failed for several reasons, including the egg retrieval doctor’s lack of expertise, triggering too early, prescribing medication too late, inadequate treatment, and poor portal communication. If I had not repeatedly asked questions and called attention to problems, they would not have noticed errors and medications would not have been ordered; I had to message several times asking where the medication/prescription was. They schedule retrievals around their overloaded calendar rather than follicle size and the medically appropriate trigger time. They do not review your medical history, what has or has not worked, or what you have tried. They use only very basic protocols without considering your history. They are too busy, and there are too many errors. Join the Facebook groups and you will see many women with the same or similar experiences. They have too many patients and too few staff, so you are only a number and your outcome is not their priority. Feel free to message me for full details, but for your own sake, pay a little more and go elsewhere. This is our life and future, but to them, we are only money.
    Jul 30, 2025
    Although I am grateful that CNY helped me become pregnant, which is why I did not give one star, my overall experience was disappointing and emotionally draining because of poor communication and a lack of warmth. At the beginning, I waited 3–4 months for cycle scheduling only to discover that my embryo transfer request had never been processed, delaying treatment by several more months. After miscarrying at 11 weeks and reporting it immediately, I received an email asking for the baby’s ‘due date, weight, and sex.’ Receiving this after such a significant loss was unacceptable and retraumatizing. Throughout treatment, every call felt rushed, and whenever I asked a question or needed clarification, I felt like a burden. Fertility treatment is already physically and emotionally exhausting; their lack of coordination and warmth made it harder. CNY’s affordability should not come at the expense of basic compassion and communication. I hope they address these issues so other patients do not experience what I did.
    Jul 31, 2025
    This place is terrible.
    Aug 1, 2025
    I tried to book online. They did not say how long the wait for an appointment would be and only communicate by phone. I paid $50 simply to obtain information, and now they refuse to refund it.
    May 17, 2025
    At our second appointment in 2024, our prayers were answered. The staff were attentive, scheduling was easy, and communication through the portal was smooth. Rena and I thank you for helping us add another member to our family.
    May 19, 2025
    I was very excited to schedule a consultation with CNY because I had seen that they helped plus-size patients. Last June, I consulted with someone named Brandy or Brandis. She completely dismissed my concerns, looked at my weight, and said they could not help me. She did not refer me elsewhere or even ask what issues I was having. They also charged me a $100 consultation fee, only for me to meet with an extremely rude, indifferent, and vague nurse who simply said no. What kind of service is this? Someone needs to address her terrible customer service.
    May 28, 2025
    I hope the procedure goes well and am willing to reassess when the time is right, but at present their communication and patient care are terrible. They did not notify me that they had overbooked an entire month, which delayed my menstrual cycle by six weeks. There was no phone call or email—I only learned when I called to begin my medication. Because of the delay they caused, I had to pay to replace expired medication because they would not cover it. I am afraid to continue treatment, but there is no room to turn back. I can only pray that everything goes well and hope CNY successfully completes the egg retrieval and transfer, but this is deeply disappointing.
    Jun 17, 2025
    I had monitoring in Denver and my egg retrieval in Colorado Springs. They called the day before to confirm that I understood everything and to discuss the new medication. When I arrived at the clinic, they checked me in and took me to a room. The nurses were wonderful and explained the entire process in detail. When I was admitted, they played Post Malone because they were preparing to attend his concert the next day. :) When I woke up, they took me to the waiting area where my sister was. They told me how many eggs had been retrieved and called the next morning to tell me how many had been frozen. I cannot say enough good things about my experience with CNY.
    Jun 19, 2025
    I cannot speak for anyone else's experience here, but I can share my own! From the moment we walked through the door, everything felt very welcoming! The receptionist was warm and friendly. She answered all our questions, and if she did not know an answer, she directed us to the right doctor. My care team included my amazing doctor, Dr. Gondra. She was wonderful. She made sure I understood everything that would happen and confidently answered all my questions. My nurse Tara was very kind and made me feel at ease throughout the process. We even shared some laughs! My embryologist was also excellent and made sure I understood the importance of the fertility timeline. Last but equally important, my anesthesiologist Ryan did an outstanding job ensuring I felt comfortable and safe! As I prepared for a short beauty sleep, he even offered to play my choice of music—Morgan Wallen. I highly recommend them to help you build your family! Thank you, CNY COLORADO! See you next month! 🫶🏽
    Apr 13, 2025
    I just had my first transfer, but it was unsuccessful. The doctor does not call you; the nurses do, and they cannot clarify your concerns. This was my best embryo, and I will try again next cycle. They did not tell me why it failed or what could be improved for implantation. After the transfer, the embryologist does not check the catheter in the laboratory to see whether the embryo remained in it... The truth is that this has made me slow down.
    Apr 3, 2025
    Writing this in hopes it saves someone else a lot of time, heartache and money. I have very few positive things to say about this clinic. The patient care is terrible, the cleanliness/quality of the facility is appalling (see photos) and overall the lack of professionalism of the staff is the worst I have ever experienced in the medical field. We were often left to navigate this process alone given the lack of clarity from our "care team". When we would call to ask questions or send a portal message you would get a different person every time. There is no consistency with your care team and you likely will never see or speak to the Dr. I was given the weirdest concoction of medications for transfers to the point where even my in laws (who are retired physicians) had concerns about the process. The billing department is so delayed that you will get bills (without statements), up to a year later and we were often double billed. It was common to leave after a simple blood draw with large bruises and blood stains on your clothes. I started to think that this is what fertility clinics were like, but we have since switched to a different clinic in Greenwood Village and are having a much more positive experience. Our new clinic couldn't event accept embyos from CNY because CNY DOES NOT follow guidelines required by the American Society of Reproductive Medicine (red flag alert). While it may appear to be cheaper, you will pay for it in patient care, failed attempts and medications. Please do yourself a favor and go elsewhere from the start. *One positive piece of info to share- the sonographers at CNY were very kind and truly one of the only reasons we even made it a full year there.
    Apr 4, 2025
    I came here from out of state for IVF. Everyone here is wonderful. The women at the front desk are so kind, and every nurse—from the nurse who drew my blood (hi, friend!!) to the nurses who performed my ultrasounds—and all the doctors I worked with were reassuring, communicative, and answered all my questions and concerns. I never felt rushed or overwhelmed as I had at other fertility clinics. The people who guided me through the egg retrieval process were very calm and kind, and I was extremely nervous. I cannot recommend this office enough. Before you actually enter the office, everything can feel a little disorganized, and you may feel lost while working with CNY, but once you begin and arrive at the office, they hold your hand through everything. Trust the process—they genuinely care about you.
    Apr 4, 2025
    I had success at this clinic two years ago, but their prices have increased significantly, and they no longer provide upfront pricing. The good things in the past: It was the least expensive clinic. They allowed me to begin the retrieval or transfer process when my period started rather than following a preset schedule. The bad: After the egg retrieval, they rushed me out of the procedure room before my body was ready, and I fainted in the elevator. Their patient portal is where all communication occurs, and it is very cumbersome. They increase their prices substantially every year.
    Apr 5, 2025
    Honestly, I would not recommend CNY. First, their preconception testing is the most extensive of any clinic, but I doubt they review any of it. Protocols are not personalized, you rarely speak with a doctor—and when you do, they charge $50—and you are largely on your own and must advocate for yourself. Although the price is lower than at other clinics, it is still very expensive for what you receive. They have too many patients to provide decent care and personalized service. I had my worst retrieval ever with them and canceled my next cycle.
    Apr 8, 2025
    I had a great experience at CNY and am glad they provide a more affordable option for those who need it. That said, if you expect a Ferrari experience on a Toyota budget, check your expectations. They have centralized support functions, such as billing, so the beginning of care can feel somewhat disconnected. They use a team-based model, so you see different nurses at each visit and may not meet a doctor until the day of your retrieval. The entire team responds to messages, so you may speak with different people. I believe these trade-offs are well worth the savings, and I would definitely use them again.
    Feb 26, 2025
    Feb 14, 2025
    I had a wonderful experience at CNY and highly recommend this fertility clinic! We first found CNY through Google while looking for lower-cost IVF options because our local clinic cost three times as much. Scheduling a consultation was easy, and they answered all our questions well. I had an excellent experience with egg retrieval and frozen embryo transfer at their clinic, and our first transfer succeeded! I know the clinic may not appear to have the best reviews or success rates, but that is because they do not turn anyone away. They are a lower-cost option, offer in-house financing, and do not reject patients based on BMI or diagnosis. We had a wonderful experience. I know people do not always write reviews when everything goes well, so I wanted to share ours. I highly recommend CNY!
    Feb 16, 2025
    Do not use CNY! I am writing to express my extreme dissatisfaction with the services provided by CNY Fertility. I cannot believe your clinic is permitted to practice medicine, much less provide fertility consultations and treatment. The level of poor communication and incompetence I experienced is shocking. Several providers assured me the Colorado clinic could perform a TESA procedure, only for me to discover otherwise after booking travel and making arrangements. I am also deeply troubled that no one at CNY was willing to discuss the meaning of my laboratory results. My AMH was extremely low, which significantly affects my chance of a live birth. Your providers had access to these results but failed to address this critical issue with me, which is unacceptable. I learned this only after consulting a doctor at another fertility clinic unaffiliated with CNY. His laboratory results were exactly the same as those I sent you in November. I am scheduled to travel to Colorado Springs soon, yet I have heard from no one at CNY since January 29. This lack of communication and disregard for my circumstances is unacceptable. I urge you to investigate these issues thoroughly. CNY's practices are unethical and potentially dangerous. I will take further action to ensure others do not experience the same mistreatment.
    Feb 20, 2025
    Be prepared to wait more than 30 minutes on every call.
    Feb 23, 2025
    Wonderful people to work with!
    Sep 18, 2024
    Listen to the wife of a local COS urologist: avoid this place at all costs. They have a reputation in the local medical community. I also had a terrible experience and wish I had heeded others' warnings before choosing to undergo IVF here. It was a series of errors, poor or nonexistent communication, and obvious negligence. The staff lack competence in every area of fertility treatment. They also use unethical billing practices and even attempted to bill for appointments that never took place. I had to involve my insurance company, which told them they were charging for services never provided. I now receive endless incorrect bills dating back eight years and am considering retaining legal counsel to resolve this once and for all. There are many better options for fertility clinics. Go to Denver!
    Oct 11, 2024
    I am so glad I went to this clinic. The doctors were always very kind, and the staff were wonderful. I traveled from Texas, but unfortunately my first attempt failed. After taking all the medication, this was very discouraging, but I decided to try again. On my second attempt, thanks to everyone who works there, my dream came true. My baby was born healthy on April 9, 2024. Thank you ☺️
    Oct 19, 2024
    My baby girl is now a little over two, and I just realized I never posted a review. CNY Colorado Springs was amazing! They made my entire egg-retrieval and embryo-transfer experience in November 2021 seamless and easy. At every step, everything was explained thoroughly and compassionately. I will always be grateful that they helped me become a mother. I strongly recommend this location for your fertility needs.
    Oct 20, 2024
    The previous reviews left me somewhat shocked and worried. Today was my first egg retrieval at the Colorado office, and my experience was excellent. I cannot understand the negative reviews at all. Dr. Faruqi was very pleasant and funny and made a stressful situation feel easier. He did not treat me like a number; in fact, the opposite was true. He changed my protocol to give me the best chance on another retrieval. He sat down with my husband and me to discuss this despite having eight other retrievals scheduled that day. Kayla was very informative and patient throughout the process. Ryan was extremely calm and kind, and I did not feel nervous about the anesthesia at all. Everything proceeded smoothly, and I had no pain afterward. I do not have the results yet, but so far everything has exceeded my expectations. I know CNY is sometimes criticized for not offering a hand-holding, intimate approach, especially for travel patients, but once I came here in person, I felt very well cared for.
    Dec 25, 2024
    I had a telephone consultation with Dr. Kiltz several weeks ago and can only say that I was not impressed. After I told him what medications I was taking and what conditions they treated, he said, "Wow, you are a mess." He also told me my mainly vegetarian diet was "deadly" and was causing not only my medical conditions but also my fertility problems. He recommended that I begin a carnivore diet, eating plenty of bacon, eggs, butter, ribeye steak, and similar foods, and said my inflammation would decrease after two to four weeks. He said, "Plants harm the body." He also made strange remarks about lions eating meat and sheep eating vegetables, saying things like "be a lion, not a sheep." I worry this may be influenced by Sean Whalen, an influencer from Utah who is, to put it kindly, a complete jerk. He said we would turn me into a lioness and I would then be more attractive to men. He also said he believed I had endometriosis, which seemed absurd to propose after only a phone call. After that consultation, I began reading reviews of CNY. They were terrible and felt like the final nail in the coffin, making it easy to decide not to go there.

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    Data source: U.S. CDC 2022 Annual ART Report (cumulative live birth rate; new patients across all intended retrievals; own-egg cycles only)

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