主要投诉冷冻胚胎移植服务。我打电话询问重复收费的问题，接电话的是Rene，她态度非常恶劣。我要求见经理，她几乎是直接拒绝了。之后我三次要求见经理，她才说“哦，她好像在开会，抱歉”。当我要求她回电时，她却说“好吧，你的电话号码是多少？”重复收费本身就是个问题，要求他们解决这个问题更是难上加难。要知道，这可是我们的孩子，他们完全不理解支付试管婴儿费用有多么令人焦虑，但RBA的客服如此冷漠无情，简直令人无法接受。如果他们就是这样经营，这样对待那些正经历人生至暗时刻的人，我绝不会推荐任何人使用他们的服务。

斯特劳布医生和他的整个团队真是太棒了！我用冷冻卵子（经过基因检测）做了第一次试管婴儿，现在终于成功了，我的宝贝宝宝就在我怀里！ 谢谢你们，卡鲁娜！

This clinic is a joke. They do not care about patients and only want to maximize profits. If I could give zero stars, I would. They told us our insurance would not cover a semen analysis, so we had to pay out of pocket, which we did. Then they billed our insurance anyway and tried to charge us again for the portion insurance did not cover. The scheduling department is nearly impossible to reach, and even if you get an appointment, they may call to cancel it the same day because they do not know when they will be understaffed. My husband was told a location and time for his appointment. After driving nearly two hours, he arrived and was told it had been moved to a clinic near our home half an hour later. He received no email or text confirmation or reminder and no notice that the appointment had changed. The doctor we saw also seemed indifferent. Without conducting any tests himself, he immediately chose the most extreme option. We will take our business elsewhere. We wasted far too much time here; do not waste yours.

Dr. Straub and his team are amazing! He was very patient, answered all our questions, and carefully explained the entire treatment process. We were deeply impressed with him, his team, and the whole clinic!

I do not usually write reviews—especially under my name—but I felt it necessary to share my experience in hopes of helping others in similar situations. After our first visit to RBA, my husband and I felt hopeful. We felt heard and valued, and received clear information that helped us decide what to do next. After several visits and tests, we chose intrauterine insemination (IUI). We began our first cycle hopefully, despite knowing the odds were low. Unfortunately, it failed. We then learned that some of my hormone levels were nearly zero, preventing me from sustaining a pregnancy. Nevertheless, we immediately began a second IUI cycle without additional testing or monitoring to ensure the levels had improved. Sadly, the second cycle also failed. Even with suppositories, my hormone levels barely rose. When I received the results, the doctor said there were no other tests to perform and “this may simply be part of your own issue.” Infertility and trying to conceive are emotionally painful, isolating, exhausting, and expensive. My husband and I felt no support or care. Our concerns were dismissed, and months passed without any face-to-face contact with our primary doctor. Since our latest results, we have heard nothing from them—no guidance, compassion, or follow-up. The nurses simply said, “Let us know when you are ready to start the next cycle.” I strongly advise anyone considering RBA or any fertility clinic to research thoroughly and ensure the care team will truly support you. We entered hopeful and trusting but left more confused and discouraged than when we began.

It is impossible to schedule with anyone in this practice. I was referred here with high expectations, but surprisingly there was no communication at all. You would be better off sending anything that needs testing to China.

They will not even answer to schedule an appointment.

I absolutely love RBA! Dr. Straub was my fertility doctor, and he and his team were wonderful and attentive to all our needs. My husband and I had tried to conceive for four years without success. Dr. Straub patiently guided us through four unsuccessful IUI cycles and then IVF. We underwent two IVF cycles; there were laboratory problems during the first. Dr. Straub and his team were understanding, accepted full responsibility, and made sure we were prepared for success. Sadly, I miscarried at seven weeks after the first IVF cycle, but Dr. Straub and his team supported me throughout and made sure my husband and I were physically and emotionally ready for the next cycle. We have now graduated from RBA and are nine weeks pregnant, approaching week 10 and the second trimester. Thank you, RBA, Dr. Straub, and the entire team for helping us grow our family!