Update: We are returning patients. The original review was written about three years ago, before our daughter was born. We are now the proud parents of two children, one aged two years and the other six days. Words cannot express our gratitude to Dr. Groll and the entire Spring Creek team for helping us build and complete our family. We were extremely fortunate to conceive both children with only one egg retrieval and two transfers. I have always strongly recommended Spring Creek and will continue to do so. Original review My husband and I waited until we shared the good news with our family before writing this review. We will always be grateful to the Spring Creek team. Erin welcomed me warmly at every appointment. This journey was already difficult, and she made everything much easier. Nurse Lisa always called proactively with my test results or returned my calls whenever I had questions. Nurse practitioner Julie patiently answered my husband's and my questions and never made us feel uncomfortable for asking. After our successful transfer, I had some bleeding and called them in a panic. Lisa called back and resolved all my concerns. At the next appointment, Julie provided further reassurance. Dr. Groll is highly knowledgeable and willing to answer any question. My husband and I always felt confident that Dr. Groll would develop the best plan for us, which gave us great peace of mind. We are now 20 weeks pregnant and eagerly awaiting our baby's arrival in May. We could not be more grateful. (The baby is kicking as I write this.)

We started going to Spring Creek in the summer of 2025, first for a consultation and then for intrauterine insemination (IUI). From the first appointment, we felt supported and heard by the entire team. They patiently answered all our questions and quickly developed a plan. Our first IUI was successful, and we are due in July! Graduating from the wonderful Spring Creek Mason team was both joyful and bittersweet. We are truly grateful to them.

We started with only 3 embryos and were fortunate to have two healthy boys! Words cannot express our gratitude for the little miracles you gave us.

I am extremely disappointed with this clinic. I tried IVF twice, but both cycles failed, and they did not explain the process clearly. If you do not want to waste money, I definitely do not recommend this clinic. The staff are pleasant but lack knowledge, and the doctors do not communicate with patients at all.

The staff at SpringCreek are amazing. When my husband and I first started there, we felt as though we were entering unknown territory, but they comforted and encouraged us throughout the process. After two IUIs, we are now five months pregnant and expecting our daughter, and we could not be more grateful for everything SpringCreek has done!

We are so grateful to them! We became pregnant after our first IVF cycle, and he will turn one in September! The entire process went smoothly, and all the staff were wonderful.

We will always be grateful to Springcreek! They are kind and helpful and guide you step by step through infertility. Whatever the situation, they are honest and help you feel reassured and informed at your most vulnerable. Because of them, we have our wonderful boy. They care about you as a person and family, not just about fees.

We highly recommend SpringCreek. During an intensely emotional and frightening time in our lives, everyone we met here was supportive, kind, and knowledgeable. I never felt rushed out of the room or as though I was bothering them with a question they had answered countless times. If we could give more than five stars, we would. I am in tears thinking about where we would be without them. Without them, we would not be expecting a baby boy.

I find myself writing yet another poor review of SpringCreek Fertility Clinic, 3 1/2 years after I was a patient. This week I received a bill for embryo cryopreservation. 3 1/2 years ago I was notified by the office that my IVF transfer was being canceled due to our only surviving embryo testing abnormally. The woman who called me on that day was unqualified to provide any additional information and was only able to offer us a follow up appointment with Dr. Groll, 2 1/2 months later!, unless we were interested in immediately moving forward with another retrieval procedure. After receiving the bill this week I called SpringCreek half a dozen times, chose different extension options in order to try and reach a live person but ultimately was unable to. I then sent an email to all contacts listed on the invoice. I received a call back today and was absolutely stunned to find out that our only surviving embryo, that tested abnormally therefore wasn't able to be transferred, was still in cryopreservation. Not a single person in 3 1/2 years communicated to my husband and I that the embryo would be preserved after testing abnormally. Hearing that news immediately brought many painful memories for my husband and I back to the surface only to be told that we now needed to sign a disposition form and assume the responsibility of having it notarized for our abnormal, untransferable embryo to be discarded. To say that I am stunned and appalled by the poor management of this fertility clinic is an understatement.

My husband and I love Spring Creek. All the staff are wonderful. We especially love Hillary, Siree, Shealey, Amanda, and Brittany! After years of trying, I am finally pregnant with our first miracle baby, and I cannot wait to return in a few years for our second. They are very kind, take time to explain everything, ensure you are comfortable, and quickly answer any questions or concerns through the portal. I would recommend SpringCreek to anyone struggling to conceive. They truly work miracles!

Stay away from this place. It is terrible. They do not answer when you call or respond when you leave a message. When you finally reach someone a week later, they pretend they never received your message and that you never called. Honestly, take your money elsewhere. That is what my fiancé and I are doing.

We had an initial telehealth consultation and were then scheduled for an SIS, laboratory tests, and semen analysis. They collected all the samples first and then took us to a room for the SIS. The doctor came in and said he would not perform the ultrasound because, regardless of the result, he would not provide in vitro fertilization (IVF) to a patient who had previously undergone an ablation. The front desk staff were very friendly and called after we left to say they would discard all our samples because they would not provide services to us. One week later, my husband received an email saying results had been uploaded to his patient portal. Sure enough, a third-party laboratory had completed his semen analysis, and we were stuck with the bill.