I called many times to make an appt, got cut off twice, and never received a call back. It was a very frustrating and disappointing experience. I am going to go with someone else with better customer service.

laughable phone service. they never answer their phones, and once they do, they transfer you non-stop between departments until you get so fed up with no one helping you, you choose it's not worth it to put up with this poor of service on something as important as fertility.

刚才试着打电话，接电话的那家伙没文化，连电话线都不会接。再打回去就没人接了。

我和我丈夫在CCRM的就诊体验非常棒。我们去了Rose和Lone Tree两家分院。遇到的每个人都非常友善、乐于助人，最重要的是，他们帮助我们成功怀上了双胞胎！我们非常感谢他们提供的医疗服务，并强烈推荐CCRM。

Absolutely terrible practices. Even if you call several times about payment, they send you to collections after 90 days and never return your calls. Communication during egg freezing was also very poor. You are treated as just another patient to rush through their system, not as a person.

I completed two egg-freezing cycles at CCRM’s Lone Tree and Denver locations, and both experiences were excellent. Everyone was professional, efficient, and compassionate. I felt fully supported and informed throughout the process.

Excellent service and clear explanations.

Always warm and friendly. I froze my eggs several years ago and have now returned for IVF. Dr. K is highly skilled, and all the nurses and staff are wonderful.

I contacted the clinic twice this week to schedule an appointment with a physician referral. First, the phone system is terrible. Everyone who answered sounded muffled, and I repeatedly had to ask them to speak more clearly or loudly. Second, I was transferred to 6 people within 12 minutes while trying to schedule as a new patient. Each time I said I needed a new-patient appointment, I was transferred to someone who said they handled existing appointments only. Everyone seemed friendly, but if they cannot even schedule an appointment, it is difficult to feel confident in the clinic’s service.

This was an absolutely terrible experience. Starting three weeks before my consultation, I received repeated emails and calls urging me to complete forms. After completing 13 pages, I received 12 more forms that I was initially told did not need to be completed before the appointment. Then, three days before the appointment, they said I had to complete them or pay a $200 rescheduling fee. When I finally saw the actual doctor, the whole process felt humiliating and like a complete waste of time. They showed almost no compassion. They dismissed everything my OB-GYN and primary care doctor had told me without explanation, and ultimately turned me away.

Dr. K is very kind and approachable. After our first unsuccessful treatment at Shady Grove, we switched to CCRM. We had a very poor experience at Shady Grove, so we hoped for better results at CCRM. We are very glad we made that decision. Our second cycle, and first at CCRM, was very successful! I found CCRM more personal and understanding, with a more sensible process. Their app is convenient, and someone always responds quickly to answer questions.

Like many other reviewers, we had communication and billing problems throughout treatment. One Sunday I had to rush to a specialty pharmacy for extra medication because it had not been ordered on time, even though the injections were time-sensitive. We had to prepay most costs, then found duplicate charges for treatments already paid for. We did not consistently work with the same nurse, and staff often did not know what others had said, sometimes giving conflicting instructions. There was even an error in our egg-retrieval preparation. Fortunately, I remembered that another nurse had previously said the opposite and asked the nurse to confirm the instructions with the doctor. The clinic is clearly busy but appears indifferent to the patient experience, as similar negative reviews continue without improvement. IVF is difficult enough without these added problems. My wife cried several times, not because of treatment itself, but because of unexpected or inaccurate bills, mistakes, conflicting directions, and missing instructions. We raised these concerns with the clinic manager, but nothing changed. If we could start over, we would choose another clinic.

We love CCRM! Thank you for everything you did to help us have our daughter. Dr. Barton was excellent—very practical, but we needed a doctor, not a therapist—and the nurses were angels who cried and celebrated with us and offered tremendous support. We had an excellent experience. The situation itself was difficult, but knowing we had the best care made it better. Thank you for everything.

Informative and to the point. She was compassionate while also giving me a realistic perspective.

My new doctor, Katherine, is very thorough and attentive! If there is anything I do not understand, she explains it in detail!

I have been trying to schedule a fertility consultation, but no one seems able to help me. When I was younger, I considered becoming an egg donor with them, so I am already listed as a patient in their system. They want me to pay an additional fee to become a patient again, even though I was never actually treated as one. They could not explain how or whether insurance would be billed, so I did not know how much they would charge my account. I had to call 4 times before anyone would discuss scheduling because they could not agree whether I should book as a new or existing patient. They kept transferring me and leaving me on hold. If scheduling a consultation is this difficult, I cannot imagine how stressful and disorganized actual treatment would be. By the end of my 4th call, I was crying. I will not call again.

From the beginning, Dr. Kondapalli showed genuine care and empathy toward my husband and me. She took time to listen to all our questions and concerns, and her thoughtful, detailed responses brought us great comfort during such an uncertain and emotional journey. Most impressive was the personal connection she built with us; she always addressed me by name, a seemingly small gesture that made every interaction meaningful and human. Her kindness, professionalism, and empathy had a profound impact on us, and we are deeply grateful to have worked with her as we pursued our dream of building a family.

My IVF journey was terrible from the start. IVF requires many medications. My nurse, Abby, made me feel like a burden whenever I asked additional questions about the medications or schedule. It is important to know what you are injecting, but although this was my first time, she became angry when I asked for clarification. At the beginning, I discussed my medical history with Dr. Sara Barton and told her I had previously been treated at another IVF clinic. We did our first transfer and PGT testing, but the transfer failed. My mother, who is not a doctor, reviewed my previous IVF results, researched everything online, and discovered that I have factor V Leiden. When I told the doctor, she said she had not known and wanted to use Lovenox for the next transfer. This upset me because it should have been identified before the first transfer. I had two good eggs, so in my view one was wasted. She should have gathered this information before my transfer, but ultimately it felt like a business. I told her I had attended another IVF clinic and had sent her those records. This should have been caught. She asked me to resend them, but the office repeatedly said they had not received them. I brought them to the clinic and immediately received a call from Ruby in medical records, who said they could not use them because they were expired. I explained that Dr. Barton wanted them only to confirm factor V Leiden, which is genetic and does not expire. She simply repeated that they could not use them. I was furious because the doctor herself had requested the records. A manager later explained that they needed an official report. That was reasonable, but simply saying they could not use the records without explaining why was not acceptable. They also do not give you embryo photos like other clinics. My first transfer procedure was pleasant. They showed my husband where to stand so he could hold my hand throughout, and used a curtain to protect my privacy. The ultrasound technician applied considerable pressure, but it was not severely painful. During my second transfer, the ultrasound technician, Quinn, judged me as soon as she entered. She said, “Today I’m going to see how strong I am.” She lifted my abdomen, something no ultrasound technician had ever done, then told me to hold it. She leaned over me and pressed as hard as she could, causing unbearable pain. Because of Quinn, I remained in pain after the transfer, which had not happened before. The doctor told her she was standing in the wrong place; she adjusted and found the correct position. The doctor said she was practicing by inserting an empty catheter. Practicing what? Were they inexperienced? She then repeated it with the embryo in the catheter. There was no reason to make a woman who had already endured so much undergo an unnecessary extra insertion just for practice. The door opened several times while my legs were spread and I was exposed, with no curtain. The only compassionate person in the room was the embryologist, who checked on me after everyone else left. Quinn made my husband move away so he could not comfort me. They had told us we could take a photo of the embryo on the screen after insertion, but they left early. Quinn said the doctor did not want to miss another appointment, so again it felt like business; they were clearly running late and compromised my physical and emotional well-being. I am extremely angry with this place. This was our final transfer here. Do yourself a favor, do not come here!!!!!!!!!!!!!!!!

CCRM changed my life. Through their expertise and care, they helped me overcome fertility challenges and worked with me throughout. They are compassionate and very kind. Dr. G is the best! He is knowledgeable and understands patient needs very well. My nurse Annika at Avista supported me from IUI through the period afterward. She is the best, and I could not have done this without her support. I highly recommend CCRM, especially the Avista location.

I am grateful for this experience. I now have a clearer understanding of what will happen next.

I have been receiving treatment here for only two months and have already encountered three billing errors: One bill was sent to me even though insurance had paid it in full. Another was for laboratory testing that should have been fully covered. The third time, I was charged again for something I had already paid for personally. These repeated errors are extremely frustrating and show a serious lack of attention in the billing process. As a patient, it is exhausting to keep identifying and resolving problems that should have been handled correctly from the start. When administrative errors occur this often, it makes me question the overall quality and reliability of the care. I sincerely hope the clinic takes this seriously and improves its billing accuracy, because trust in healthcare begins with the basics. Despite the billing process needing serious improvement, I gave three stars instead of one because the nurses respond promptly on Salve and someone at the front desk always answers my calls.

Seeking fertility treatment is a very vulnerable and trying experience. I had a wonderful experience at CCRM with the best outcome - my daughter who was born this October (2024). Dr. Kondapalli and her team took such great care of me and my husband. Appointments were extremely efficient, the nurses and phlebotomists (who you will spend the most time with) are warm and helpful, and Dr. Kondapalli offered her expert care through each phase of the process, remaining direct and honest about my chances of success. I personally appreciated using the app to communicate with the staff. They were extremely responsive to my messages, and it was always helpful to have a record of responses (eg reminder about my medication doses) if I had any questions or concerns. I was lucky to have Progyny coverage provided by my employer to help with the costs. Using Progyny, in addition to my regular insurance, made for a seamless financial experience, as well. I’m so grateful to have had access to some of the best fertility medical treatment in the country.

Go elsewhere for fertility care. As many have mentioned, CCRM feels more like a corporate factory than a professional medical provider. They are rigidly committed to their own processes, do not take time to communicate difficult news with compassion, and seem unable to think creatively about paths forward beyond IUI or IVF. I had to fight constantly for answers, often spoke with unqualified and seemingly untrained nurses, and was extremely dissatisfied with how little time or care two different doctors gave us during our meetings. I conceived naturally only after stopping treatment at CCRM, which I attribute to the stress they caused at every step.

I deeply regret choosing CCRM. The staff are rude and communicate poorly. They inflate laboratory prices, charging two or three times as much for the same tests that other laboratories perform for less than half the price, while requiring you to use their lab and pay out of pocket. The staff claim that their lab is somehow superior and more reliable than others, but they cannot provide any evidence. They also could not give me a medical reason why certain laboratory tests were required and could not be waived. It essentially felt like their way or no care at all. This does not resemble patient-centered or personalized care. It is shameful that CCRM bullies people who are vulnerable and urgently need help.

Although we were only overcharged once, we ultimately had a baby with CCRM's help. The nursing and physician teams are hardworking and focused on results, so do not worry about the poor experiences you may have with the finance department or at your initial infertility appointment, as legitimate as those concerns sound. No matter how bad the Google reviews about billing are, they will deliver results.

It is honestly difficult to put into words how frustrating our experience with CCRM has been. Over the past few years, we have dealt with many problems—billing issues, mishandled insurance, and poor communication—and it is clear that the company cares more about making money than caring for patients. The billing process has been a constant headache. We are frequently overcharged, and then it takes months of back-and-forth to receive a refund. They charge as though you have no insurance at all, and they always wait until the last minute to submit prior authorizations even though our insurer advises submitting them early. We are currently fighting them because they completely forgot to submit the latest prior authorization and instead simply charged us the self-pay rate as though their mistake were our fault. Communication is no better. Everything is handled through their app, which feels more like an advertising platform than a patient care tool. Half the time, we feel as though we are searching through spam for important information. I have tried to provide feedback about how they could improve, but they do not seem interested. I was directly told that their policies could not be changed, which is disappointing when you are simply trying to improve the situation for yourself and other patients. For a clinic that is supposed to be so professional, it is shocking how poorly they handle the basics. If you are considering CCRM, I strongly recommend exploring other options first.

The staff and doctors here are friendly and knowledgeable, but anyone considering this fertility facility should note that CCRM's laboratory currently does not accept Blue Cross Blue Shield insurance. This results in about $20,000 in out-of-pocket laboratory costs per IVF cycle. Posted in February 2025. I hope they change this in the future!

Without Dr. Barton's support and knowledge, we would not have our perfect daughter after four years and nine failed attempts. We look forward to our next transfer!

The clinic seems more focused on profit than patient care. I recently completed all my testing at another clinic, but they would not accept it and wanted me to repeat everything for more than $4k. The blood-test prices were absurd. According to the price list they sent me, they also charge extra for every small item. The care fees are ridiculous. Dr. Lakshmi was also somewhat cold and condescending about my egg count, while another doctor said it was appropriate for my age. Not good at dealing with cynical doctors when you are in a vulnerable position.

What a chaotic, terrible experience and a complete waste of time and the $375 consultation fee. When I tried to request a refund after we canceled the appointment, they transferred me to a voicemail system that did not allow messages and then disconnected the call. After scheduling the consultation, they could not obtain the correct documents or information. I called and spoke with someone 4 times and was told someone would call me back to correct the errors. I did not receive a call until the day of the doctor's appointment, and the information was still wrong. If they cannot handle basic matters such as the correct name and communication, I would not trust them with an expensive, important procedure.

At least after reading other reviews, I do not feel so alone, but it is very upsetting to see that CCRM has taken advantage of so many people with fertility problems. At my initial consultation, which lasted about 15 minutes, the doctor was so cold and made me feel terrible. I held back tears and could not wait to leave the room, reconsidering whether I should even try to become pregnant after her opening remarks. I paid the full appointment fee ($375) because they said that if it was covered by insurance, they would bill the insurer and reimburse me. When my insurance covered most of the appointment and I owed only $60, they charged me another $60 on top of my original full payment. When I called for a refund because I had essentially been charged twice for one appointment, I was given the runaround for three weeks before finally contacting my credit card company to dispute the charge. Their billing department is supposed to be open from 8 to 4, but even after calling every 20 minutes starting at 8 a.m., I did not reach a person until around 10:40. Good luck getting anyone to answer after 12 p.m. Every time I called, they said, “We can take down your information and get back to you,” but no one called back. I must have left more than 10 voicemails and given the front desk my name and phone number more than 5 times, yet no one followed up after 3 weeks. In short, I was charged $435 for a $60 appointment that lasted only 15 minutes, with no help getting my money back. This whole thing is an absolute scam. Go somewhere else for your fertility care!

I previously had a consultation and fertility screening with Dr. Laxmi Kondapalli as a second opinion, after visiting another exceptional clinic. I was also evaluated at Conceptions and by Denver fertility physician Dr. Albrecht. The first thing that shocked me was that the clinic staff refused to provide my own test results before a follow-up consultation with Dr. Kondapalli, explaining that they would only disclose the results during a brief 30-minute follow-up appointment. I am very familiar with medical tests and how to interpret them because I had undergone them twice before and hold a degree in molecular biology, so I had to insist that the clinic release my own test data. This seemed absurd because it was my test data and I should have the right to access it at any time. Second, when I finally had the follow-up consultation, I felt that Dr. Kondapalli had barely considered my options before almost immediately pushing IVF. Her communication style made me uncomfortable. At one point she became upset and told me she had spent many years and a great deal of money attending medical school so she could become an expert. This felt very uncomfortable because all I wanted was to ask informed questions about my indicators and probabilities if I pursued IUI versus IVF. Furthermore, the clinic's procedures seemed excessively rigid. For example, I recently asked to see another doctor at the clinic because I was dissatisfied with Dr. Laxmi Kondapalli. I was told this was not possible, which is very awkward given how many doctors they have. The administrator said the request would need to be reviewed and approved. Considering CCRM's very high prices, this made no sense. The administrator was also almost rude while speaking with me. Overall, I believe CCRM has higher success rates, but I do not feel they necessarily care for or respect patients.

CCRM helped my husband and me create the family of our dreams. Dr. K, the nurses, and the entire team are the best you could find. Based on our prognosis, we proceeded directly to IVF and had a very successful cycle. Our first transfer gave us our beautiful son, and I am currently waiting for signs of life after our second transfer. Our results are not uncommon at CCRM; they help build families.

This was not a good experience for us personally. During a 5-minute conversation with Dr. Barton, we felt heavily pressured toward IVF. We went on a friend's recommendation but were very dissatisfied with the $400 consultation. When follow-up labs were needed, I waited for insurance to take effect, then was told they run the labs in-house for $660 because their lab does not accept my insurance. Asking them to send the orders elsewhere was a hassle. I eventually called my obstetrician for help with repeat bloodwork, and they sent it to Labcorp within 5 minutes. The nurse sent me a lab request marked self-pay, and when I asked her to add my Labcorp insurance information, I never received a response. I remain grateful to my obstetric clinic, which helped without hesitation because of CCRM's lack of competence. For a company intended to support people facing infertility, they seem more focused on collecting money. At my last visit, someone helping at the front desk showed no understanding and was very cold about what insurance covered. I am not stupid; I know things cost money. But anyone working on the front line needs compassion. I canceled all future appointments and will seek help from another company.

We had a very good experience with CCRM and have just welcomed our baby boy, whom we otherwise would not have had. We came here after trying to conceive naturally for two years without success. Dr. Barton was our doctor, and she was wonderful. All the clinical staff were excellent, including the ultrasound technicians and nurses. The clinic uses an online portal for communication, and the medical team responds very quickly, so we had no complaints. For reference, we completed one IVF cycle. I was 37 and almost 38 at egg retrieval. We obtained two healthy embryos, one of whom became our baby boy. The only reason I did not give 5 stars is that the finance department did not always seem organized. Dr. Barton, however, takes excellent care of you. Look at her patient success rates; by live births, she leads nearly or all other fertility doctors in Colorado.

I am a returning patient of Dr. Barton and an OB-GYN in Denver myself. I refer all my patients to Dr. Barton and would refer my family to her as well. Fertility journeys are difficult for many reasons. Dr. Barton is very compassionate, has an excellent bedside manner, listens to all your questions and concerns, and addresses your care in a personalized way. I cannot say enough positive things about my IVF care from Dr. Barton and her staff. She is simply the best.

I am not using my real name. I hesitated to post, but I want to warn others. I completed two frozen-egg retrieval cycles at CCRM. Staff communication was terrible. When my first cycle did not look promising and I asked to speak with my doctor—or any doctor—to consider my options, I was told this was impossible because my doctor was on vacation. I understand that people take vacations, but when I am paying about $22,000 per cycle, I expect to be able to consult a doctor if things are not going in the right direction. This was not allowed. During my consultation, I was told billing would check my insurance to see whether it covered any part of the plan and would discuss my options with me. That never happened, period. A woman at reception said the billing staff were not there and that it was “usually not covered and costs $20-25,000.” She handed me a piece of paper with the total. I just stood there awkwardly and said okay. When I decided to complete a second cycle and asked about a discounted rate, reception said flatly, “Yes... we do not offer discounts.” This was incorrect, as I later learned when I told my doctor I would use another clinic because of the uncompetitive price. In both cycles, billing waited until a few days before I started medication to demand payment, with a threatening message essentially saying, “Late payment may delay your start date.” You hear nothing and then payment is suddenly extremely urgent, while no one answers the phone. You have to keep calling because you do not want to be late. Several times while I was in the office for bloodwork, I tried to meet billing staff but was told they were not in that day, even at 3 p.m. Across two cycles and retrievals, I interacted with my doctor only 3 times in total, so adjust your expectations about one-on-one contact. My initial consultation was long and detailed, but once the process began—that is, once I started paying—she was barely involved. At our “debrief” after the second retrieval, she said, “This is great, I got to perform both retrievals!” In fact, she performed only one. Please check the patient's chart before calling. For retrieval, I took a taxi to the clinic early and arranged for a friend to pick me up afterward; taking a taxi home is not permitted, which is standard. When the nurse entered the crowded waiting room to take me back, she looked around and said loudly, “Are you alone? You cannot be alone. Someone needs to be with you or we cannot proceed.” My face flushed, and I quietly told her I knew the rules and someone was coming to pick me up. Given the nature of fertility planning for single people, this was insensitive. The bedside manner definitely needs improvement. Finally, I left CCRM more than a year ago and still have not received a bill for annual frozen-egg storage. When I contacted them—receiving replies twice—they said my account was on hold because an address was missing. I sent my address and said it was alarming that my account had been suspended without any notification through the app or by phone. Billing said, “This is a fault in our system. We are not notified when an account is suspended. It basically appears when we log into your account to check what happened. I apologize. Your statement will be sent soon.” This raised serious alarm bells. I do not know when they might dispose of eggs for unpaid storage fees, and I do not want to think about it. These are only a few examples. Overall, it is disappointing that Colorado's “top fertility clinic” is so disorganized. At this price, service should be consistent. I would not recommend them. Get your SHT together! Shout-out to Haley and Caroline, who are both wonderful nurses.

The finance team cannot bill correctly, follow up, or correct their mistakes. Ten months have passed, and we paid them thousands of dollars while our benefits team has been completely incompetent. Even though we work with one of their partners, they still do not know how to return our money because of their complete incompetence. They fail to follow up for weeks or months at a time. We will not work with them again.