Morgan Fertility and Reproductive Medicine - Englewood, United States

Today I spoke with Danielle, the receptionist at Morgan Fertility and Reproductive Medicine Center, and she was exceptionally kind and welcoming. Although they do not accept my insurance, I have never felt so well cared for over the phone. She went out of her way to point me in the right direction when I felt completely hopeless. I truly felt hopeless before calling, but she has now given me hope. Anyone reading this, please be kind to Danielle because she is genuinely kind. Thank you! She is a wonderful person. Happy holidays! Danielle Scott

I wish I could give a negative rating. This place has no private room for clients to collect semen samples; you must bring the sample from home, risking inaccurate results because weather or time may affect its quality. Before the appointment, they told me by phone that insurance would cover the test and I would only pay a small copay, but insurance covered only part and I received a $1,000 bill. Even after speaking with the doctor, I never received results through their portal; it is useless and does not work. I do not recommend this place to anyone. Find somewhere with a collection room where you can provide the sample directly to a nurse or doctor, especially for such expensive tests.

I wish I could give this place a negative-star rating! As a patient at this fertility clinic, I was disappointed with my experience. First, there was no private room for my husband to collect a specimen; we had to bring it from home, risking inaccurate test results because of weather or timing. In addition, the insurance situation was a nightmare. They assured me by phone that my insurance would cover my testing, with only a small copayment. However, after my insurance covered only a small portion, I received a bill for one thousand dollars. This misleading information created unnecessary financial stress. Even worse, despite calling the doctor, we never received the results through their malfunctioning portal. I strongly advise against choosing this place. Find a facility with a private room where you can provide the specimen directly to a nurse or doctor, especially for such expensive tests.

I want to thank Dr. Karen at the Lakewood office and Linda at the Englewood office for their thorough explanations of the entire process. Linda resolved my concerns quickly with such care and understanding. Thank you for your diligence, Linda! It is truly appreciated.

As a healthcare professional, I am extremely disappointed with this facility. My entire fertility journey there was a nightmare. For my first transfer with the facility, I was given the wrong protocol and had to check with several people to correct it. If I were not a nurse, I would not have caught this alarming error. I miscarried at 6.5 weeks. I had one phone call with the doctor that lasted exactly 5 minutes. After that, there was complete silence; no one called to ask how we were doing. We had only one embryo left. I did not want to move it because of the cost, as I was paying 100% out of pocket. We proceeded with my final transfer. The doctor prescribed medication I did not need, saying my ultrasound showed no follicle. Then I was scheduled with a doctor I did not know, without explanation. Then transfer day arrived. I waited more than an hour beyond my appointment time. When I was ready for the transfer, I was told my husband could not come in. This was not my first experience. My husband had always held my hand. No! If I had received a call or even a conversation while waiting that day to say this would not be possible, I would have been okay, but I was not even given that courtesy. So I had to undergo the transfer alone and in tears with a doctor who seemed finished with her work. She could not position the catheter correctly and took a very long time to complete the procedure. The final straw was that there was no ultrasound image. I could only walk back to my husband with a terrible feeling. This experience has kept me awake at night, and I cannot remain silent. This is an exhausting journey, and these problems could have been avoided with clear communication and some care. But to this facility, I was a number, not a person.

Morgan Fertility Center's practices are unethical and unprofessional. They wasted my first cycle by giving me such a low dose. I am 41 with low ovarian reserve, and Dr. Robin prescribed 150 units of Follistim and 75 mL of Menopur without increasing my dose from beginning to end. When I asked the nurse why they were not increasing it, she said they did not want me to waste medication. I only now learned how low the dose was after seeking a second opinion. My doctor at RMA prescribed more than twice what they gave me and did not understand why my dose had been so low given my age and low ovarian reserve. I should have left when billing changed my price to almost $3,000 more than the amount originally quoted. They informed me before I began medication but after I had completed all testing, ultrasounds, and bloodwork. When I asked why the price had changed, Karen in billing said it was because they were currently “negotiating” with my insurance company. When I called my insurer, they said Morgan Fertility was in network and did not know what “negotiating” meant; an office is either in network or out of network. I then asked what my insurance did not cover, but it was impossible to determine because no one at Morgan Fertility had called me or submitted any prior authorization to my insurance. When I contacted billing to ask who had contacted my insurer and when, I received no response. Only one or two weeks later, after my husband contacted them, did they say they would honor the original price. Because my follicles did not grow, we ended my first IVF cycle without an egg retrieval. The nurse told me this cycle would not count as one of my insurance-covered cycles because no retrieval was performed. I later learned that it did count as a cycle under my insurance. More lies. I will absolutely not let Morgan Fertility take another cycle from me. In April, I contacted billing manager Amarilis to cancel the prior authorization for a second IVF cycle through my insurance. Today I learned from my insurer that they still have not canceled it. Morgan Fertility is now preventing me from undergoing another cycle. It is clear that Mortgan Fertility's primary concern is financial gain. They will use all your insurance-covered IVF cycles and then lead you to believe they offer the best self-pay prices compared with other fertility clinics. I hope my review saves others from all the deception and frustration Morgan Fertility caused me.

I want to thank the entire Morgan Fertility team for being with me and supporting me throughout the process. After several failed attempts, I had almost lost all hope because my body rejected the embryos, but I thank all of you, especially Amarilis. I will never tire of thanking her for always being there and keeping me from giving up. I also want to thank Maria, who always offered the best words of encouragement. Honestly, they never gave up on me and were always there to support me. I thank Rachel and Fatima for their care and kindness, and Dr. Morgan and Dr. Robin for working to find every reason I could not become pregnant. Apart from blocked fallopian tubes and endometriosis, all the tests they performed indicated that everything was fine, but they did not give up until the final attempt. Thank God 👏🏼 everything went well. I am now 12 weeks pregnant, and so far everything has gone smoothly! That is why I advise you not to give up and to trust God, especially Dr. Morgan and his team, because they will do everything possible to make your dream come true. ❤️💞❤️ Thank you, thank you, thank you 🥰😘