Great experience here, they heard me out and was able to give me all the information I needed to know!

Kind, compassionate care. My laboratory visit was handled with professionalism and empathy. 🥰 Thank you for everything you do. 💗

I cannot praise Genesis Fertility enough. Thanks to Dr. Chiware's attentive care, after years of unsuccessful fertility treatments, I am now 10 weeks and 4 days pregnant with twins. She is compassionate, knowledgeable, and always willing to answer my questions. I am also grateful to Gina, who always welcomed me with a smile and kind words during early-morning monitoring appointments in Queens. Gina and Dr. Chiware are my good-luck charms, and we cannot express how grateful we are to them and the entire Genesis staff!

Forever grateful to Gina and the rest of the Genesis Fertility Center team! After more than three years of trying to become pregnant, I was emotionally exhausted and had lost hope. My experience at the first fertility clinic was discouraging—poor communication, a lack of empathy, and the feeling that I was just another number. The nurses were not kind, and I often felt ignored and dismissed. Everything changed when I found Genesis Fertility Center. From the moment I met Gina in Forest Hills, I immediately felt comfortable and at ease. She welcomed me with warmth, positivity, and genuine care. Nothing ever felt awkward with her—at every visit, she made me feel seen, heard, and supported. Her energy, compassion, and open communication truly made a difference in my journey. Thanks to Gina and the entire team, I am delighted to share that I am now expecting my miracle baby at the end of July. When Gina heard the good news, she celebrated with me like family, filled with joy and excitement. I cannot thank her enough for helping me so much during the most difficult period of my life. Her kindness and dedication will stay with me forever. If you are struggling with infertility, please do not give up—Genesis Fertility Center changes lives, and they truly changed mine.

Waste of time and waste of money

This place is terrible. Do not go. They do not explain insurance coverage at all, and then a pile of unexpected bills arrives at your home. They collect a laboratory copay, but I later learned it was only for the blood draw.

Great clinic. Friendly staff. I have never had any problems.

Please do not go to the Queens location. They cannot draw blood properly, which left scar tissue on my good veins. When blood must be drawn every two days for weeks or months, someone unable to do it effectively can make the experience painful. Gina could draw from only one vein, and when others saw my bruised, dark vein, they said, ‘Let's give it a rest.’ Staff in Brooklyn told me many patients have similar complaints about Queens. Unfortunately, repeated needle sticks without regard for patient comfort appear to be standard practice there. During one incident, I was stuck five times, including in my hand, and had to refuse when Gina attempted a sixth time. When I told the doctor, she initially dismissed it, saying, ‘Well, that happens to some people.’ When I emphasized the five attempts, Dr. Chiware reluctantly acknowledged, ‘Well, no, that is a lot.’ I sent photos, but nothing happened. Gina often made excuses, such as claiming I had not drunk enough water or eaten, to justify her inability to draw blood. Today I was stuck three times, and Gina wanted a fourth attempt. When I refused, she asked, ‘Where do you want me to go?’ as though that solved the problem. This is completely unacceptable. I have since changed fertility clinics, where rotating staff draw my blood successfully on the first attempt without excuses. Every staff member has done it without difficulty. Do not let Genesis convince you that your veins are the problem or that this experience is normal, especially if you have never had such serious issues before. The problem is their phlebotomists, who refuse to take responsibility. Consider the significant pain of repeated abdominal and back injections during treatment, combined with repeated needle sticks for blood draws every 2 days. It is not worth it; start somewhere good.