I will update this review with more specific details, but my experience with a financial counselor named Letty, or Leticia, was terrible. She made errors in my finances and became defensive when I asked her to correct them. She was rude and sarcastic and even hung up on me. What legitimate organization treats clients this way? Worse, I spent $21,000 and got nothing. My current clinic says this organization's financial operations rank among the worst in the country. I wish I had known before paying out of pocket here. Extremely disappointed.

Dr. Salem is the most extraordinary doctor and person to our whole family! He helped us finally have our daughter, he was kind, listened and most importantly he got results that no other doctor did. I had been to 3 other doctors and had 5 rounds of IVF over years before going to Dr. Salem. In our first meeting her understood my situation better than the other doctors who had seen me for years. He came up with a plan that was different medications than I had taken. We got the best results in our first retrieval and he advised me do a small procedure/test before the transfer. I was hesitant but he listened to my concerns and took time to convince me it was wort it, I’m so glad he did, our first transfer resulted in our daughter. He took care of me for the first 12 weeks of pregnancy and I only wish he would have been my OB he whole time. He is one of kind, and I can’t recommend him enough. Especially if you have been through it before and are not seeing results-change your doctor to Dr. Salem. There were a few times I saw his daughter too, she was amazing, very kind and very smart, she saw me for a few visits and helped me a lot! I would listen to his experience and advise always and only wish I went to him sooner. He was the Doctor of my husbands co worker who also had great results with him. Also his clinic was very competitive price wise and helped to make sure we got the most out of our genetic testing costs, the other clinics did not! Our daughter is 4 months old and I think of Dr. Salem every day and bless him ❤️

I cannot praise this fertility clinic enough. From the moment we entered, we felt kindness, professionalism, and unwavering hope. Every staff member, from the front desk team and coordinators to the doctors, went above and beyond to make us feel valued, heard, and cared for. Letty handled our finances and always greeted us with a friendly smile and supported us at every step. Dr. Salem is highly knowledgeable, patient, and compassionate and explained every step of the process. Our coordinator, Daysy, was extremely helpful with anything I needed or any questions I had. She communicated clearly, responded promptly, and always ensured we felt supported through every stage of treatment. From day one, Daysy made us feel like more than patients; she treated us like family. Her warmth, attention to detail, and extensive knowledge provided great comfort during an extremely difficult time. The environment is also clean, peaceful, and thoughtfully designed to ease what can be an emotionally difficult journey. What truly stood out was how personalized everything felt. We were not just a number. We felt like partners in our care, which made all the difference. Jenny drew my blood and performed my ultrasounds without rushing and with great care. We are deeply grateful for the care this excellent team provided. If you are looking for a clinic that combines expertise with genuine compassion, this is the place. I wholeheartedly recommend it to anyone pursuing parenthood. In addition, parking at the clinic across the street is free for two hours! In a county like Los Angeles, that is a major advantage! ;)

Thank you to the PRC team in Glendale for making my dream come true! The journey was not easy, but the team gave us tremendous support. We could not have done it without you.