Aurora Fertility Services - Green Bay, United States

Although my IVF cycle is not over yet, I already love this clinic. I just completed my first egg retrieval, and both the procedure and the preceding weeks of preparation went very smoothly. They patiently answered all my questions without judgment and clearly explained what was happening and what came next. The nurse I worked with, who also cared for me before and after the procedure, was wonderful. Brianna is very professional and makes sure you understand everything and feel at ease. I am confident I chose the right clinic and look forward to the rest of my treatment.

Very disappointed with the service. I would give zero stars if I could.

This clinic's billing for "consultation" appointments is very deceptive. Customer service was even worse when I called with questions. If you complain, watch out for the bill to increase. My wife even contacted the nurse practitioner she saw, who also thought the charge was too high. Look elsewhere!!

We had an excellent experience at Aurora Bay Fertility Clinic. They were thorough and attentive, and we felt genuinely cared for. Thanks to them, we finally became pregnant. My husband and I are very grateful to the clinic for its care throughout our IVF journey. I highly recommend them.

We had to wait several months for our first appointment, which was virtual. During it, we were told our options were intrauterine insemination (IUI) or in vitro fertilization (IVF), even though we had not undergone any testing. The entire appointment focused only on what to expect from IUI or IVF. I felt pressured to choose one of these very expensive procedures without any testing or even knowing the cause. We did not continue with Aurora and went to the Kaldas Center instead.

I have been a patient at this clinic since late 2020. After 4 FET cycles, we have two children because of this clinic. Following two consecutive failed FET cycles, the clinic helped us determine the cause, treated me, and then helped us complete another successful FET. We will always be grateful for everything this team did to educate us and help bring our children into the world. Regarding appointment waits, which several reviews mention, this is something you can and should expect because they are one of the only fertility clinics serving the surrounding rural area. Our family drives four hours to the clinic because it is the closest one to our region. Appointments are efficient, and most of mine lasted less than 15 minutes from start to finish. However, if you have questions or need education, they always take the time to help. You simply need to advocate for yourself if you do not understand something. We would, and already do, highly recommend this team for fertility treatment.

Several years ago, my wife and I received treatment from Dr. Wittmaack at this fertility clinic, and the experience was excellent. He has since retired, and the new treatment approach is terrible. Here are some of the issues we encountered: - My wife had a time-sensitive ultrasound appointment for intrauterine insemination (IUI). She had to bring our daughter, who was conceived through Dr. Wittmaack's first IUI treatment. The receptionist told her that bringing a child to a fertility clinic was inconsiderate and shamed her. There were no other patients in the waiting room. My wife came home crying and deeply upset. - They force you to take medication and undergo ultrasounds. My wife did not need ovulation-stimulation injections before, but they now required them. The injections caused an ovarian cyst, so we had to pause IUI treatment for three months. They still kept 90% of our prepayment for that cycle, even though the IUI was never performed. - They treat every couple the same regardless of the cause of infertility. - After the intrauterine insemination (IUI), which was performed by a nurse because you never see a doctor outside consultations and in-person consultations are difficult to obtain, they rushed my wife to leave. She asked whether she could lie down for 15 minutes. The nurse rolled her eyes, closed the door, and returned after 5 minutes to ask whether she was ready. They quickly take your money and then push you out the door. I rarely write Google reviews, but I felt it was important to share our experience so people know there are better options. Infertility is painful, stressful, and expensive. The last thing you need is a clinic making it worse. We are now going to another fertility clinic in the Green Bay area that is better and less expensive. The doctor listens to us, respects our wishes, and does everything himself. Stay away from Aurora's fertility clinic.

This clinic is terrible! It begins with customer service, which was poor from the start. Appointments take too long, and the staff is rude. They only want to get you in and out without explaining anything. I received a semen analysis report, and they told me they could not help me understand the information. That makes no sense! Avoid this clinic and save yourself the stress and time. They only want to finish quickly and do not care about anything else. I would give 0 stars if I could!

Aurora Fertility Services provided the best health care my wife and I have ever received. The entire staff is highly responsive and professional and sincerely wants every patient to succeed. IVF and infertility are difficult and frustrating, but Dr. Green and her staff made some of the hardest moments couples face much easier. We traveled a long distance to this clinic several times each month, and we would choose nowhere else.

If you are over 35, never go there. They will only shame you for being old. It is an inefficient team with only two doctors. Without even trying, they will give you a series of hopeless opinions.

Absolutely disrespectful and unfriendly. I would give 0 if I could. The women on August 17 made me feel stupid.

In 2021-2022, I went to Aurora for IVF due to male-factor infertility. Let me tell you what to expect. I called for an appointment in May 2021 and waited three months for a consultation, which was ridiculous. Afterward, they repeatedly delayed my procedures, saying they had "no time." My egg retrieval was scheduled for December 2021 but was postponed until January 2022. My frozen embryo transfer was then scheduled for March 2022 but delayed until April. Eleven months passed between the day I called for an appointment and the day of my embryo transfer. Time is crucial when dealing with infertility, so this was infuriating. Here is some advice for them: hire ultrasound technicians instead of having doctors perform ultrasounds. Perhaps that would free doctors' time so procedures would not be repeatedly delayed. I gave them three stars because I obtained one good embryo and one healthy baby. Sadly, there was only one. Two years later, I went to Advanced Fertility Center in Gurnee, Illinois, hoping for another child. I was nearly 39 and did not expect much success. Instead, I obtained three genetically normal embryos. I also waited only two weeks for a consultation. Only four months passed from the day I called for an appointment to the day of my frozen embryo transfer, not eleven. Advanced Fertility is also one of the 20 highest-rated fertility clinics in the United States. They partner with Women's Health Specialists in Appleton, an added benefit because you do not need to drive far for ultrasounds and bloodwork. But if you want to wait eleven months, go to Aurora.

A fatal sentinel event was mishandled at every level. Dr. Katherine Green still wanted her money and refused a refund even though her clinic completely destroyed my large batch of embryos in a single day. Their attitude toward the duty of care was absolutely shocking. The dispute involving national media after the incident was appalling. The clinic's adversarial and incompetent approach to resolution made matters worse. Your money would be better spent leaving the state and going to a real clinic.