Carolinas Fertility Institute - Greensboro, United States

10/10, this clinic is amazing, and I am very grateful to Dr. Y. I came here after several failed artificial insemination attempts. I had an egg retrieval and IVF embryo transfer here, and it worked. My son is now 20 months old. Last week, I had another IVF embryo transfer. So far, I have had no complications or adverse reactions at this clinic or during any of my treatments.

I thank God for doctors like this!

Alex is so rude! Every conversation with her feels dismissive and condescending, as though she is insulting my intelligence. Some of the things she has said are incredibly unprofessional. Please provide her with additional training because she does not know how to communicate with patients. Since I am still trying to schedule an appointment, I am not comfortable sharing exactly what she said yet, but I truly hate dealing with her. I am not saying this because I am unhappy or angry; she genuinely frustrates me, especially when I am asking for information about infertility. Please show some compassion, or find a job that does not involve dealing with patients.

We had a wonderful experience at Carolina Conceptions. From start to finish, every staff member we met was caring, knowledgeable, and extremely supportive. Throughout this emotional journey, the staff always made us feel comfortable and reassured. We are deeply grateful for their attentive care and for our beautiful daughter 💕

I would never recommend this clinic to anyone trying to conceive. Dr. Y may once have been an excellent physician who helped many people, but use his services cautiously. I now receive excellent, professional care at other nearby fertility clinics. In my experience and opinion, Dr. Y currently has too many patients for him and his clinic to manage, leading to frequent mistakes. Unfortunately, I stayed nearly a year. I did not become pregnant and instead endured one of the worst experiences of my life. They disregarded my name, records, and reason for treatment; performed the wrong procedure; prescribed the wrong medication; violated HIPAA; and disclosed other patients' personal information. Before I began IVF, after my last IUI, Dr. Y sent me another patient's medical information. I saw her name, date of birth, and screenshots of all her visit records. He never apologized, only claimed he had never done this before, which was untrue. Because he sent me all her information, I contacted her. She said she had left the clinic because Dr. Y had also sent her someone else's information. This was not an isolated incident. It happened repeatedly, in my view because he had too many patients, and we suffered needless harm. Dr. Y and his team insisted it had never happened despite my speaking with two other patients who had similar experiences. They completely disregarded my feelings and the pain they caused, especially by prescribing the wrong medication—one that reduced my chance of pregnancy. I wrote this review to protect others from the same experience. I ultimately went to Atrium Fertility Clinic in Washington state and have seen an enormous improvement in care. So far, I am very satisfied.

My experiences have always been good, with no complaints. Every time I visit and see Brooklyn, I enjoy talking with her. She is like a sister—even after several weeks apart, she remembers our conversations. I appreciate a nurse who makes me feel comfortable during visits. Whether in the clinic or through the app, I feel positive energy from all the staff.

My first visit to this clinic last year was with Dr. Y, who was wonderful. Everything went well after surgery, and I did not return until recurring pelvic pain and other problems developed. My OB-GYN referred me back for further evaluation of possible fertility issues affecting my ability to conceive. This follow-up was a telehealth visit with nurse Kess Thongteum. I was extremely disappointed and angry. She showed no concern for my worries or anxiety and no empathy regarding my medical history. I felt completely unheard. She only wanted to advance a treatment plan requiring more repeated testing, further delaying efforts to identify the cause of my pelvic pain. If I return to this clinic, I will never see her again. I will avoid her at all costs.

If I could give this fertility clinic a negative rating, I would. Its billing department is terrible. My wife and I have not visited since March, yet we are still receiving bills claiming we owe money, even though we explicitly asked months ago whether any balance remained before ending our relationship with the clinic. Communication is extremely poor; they neither return nor answer calls during business hours. You must visit in person to reach them. During infertility care, this clinic made us feel they were simply going through the motions. I often left exhausted rather than supported, making our fertility journey even harder. Others may have different experiences, but mine was very poor, and I cannot recommend this clinic.

Words cannot express how grateful I am to Dr. Y. During the hardest period of my life, he was my lifeline. From the first phone consultation, this was the only clinic that did not leave me in tears. Everyone I met was warm, gentle, and truly understood my situation. Dr. Y is extremely knowledgeable, patient, thorough, and supportive. He took time to explain everything and gave me hope when I had almost none left. He was the only doctor able to help me—and because of him, our first IVF attempt gave us our beautiful daughter. I will always be grateful. Dr. Y did more than guide me through treatment; he changed my life. I recommend him to anyone going through the same pain.

My wife and I had a wonderful experience at CFI and highly recommend it!

Our family is now two years old, and our child was conceived with their services. They were friendly and helpful throughout the entire process.

Dr. Y and his team at the Winston Dalem clinic are wonderful! We are so grateful that they helped us have our sweet daughter!

Excellent facility. They helped us understand the egg-donation process and the entire IVF process. Dr. Yalcinkaya genuinely cares about his patients.

Carolina Fertility has been an enormous help and blessing to our family. Carolina Fertility's care, patience, professional expertise, and advice will not disappoint you and can help you achieve your dream of having a family.

Unfortunately, my experience with this clinic has not been good, and I do not recommend it. It takes days to reach someone for a simple question. Medications arrive at my pharmacy without anyone explaining what they are or why they are needed. Infertility is physically and emotionally exhausting, and receiving treatment at a clinic that communicates poorly about follow-up or requires you to leave messages just to get updates is extremely frustrating. I hope things improve. I do not want to switch clinics and start over.

Ironically, the only fertile thing at Carolina Fertility is the word ‘fertility.’ They ‘specialize’ in helping people have children but treat patients as if we were born yesterday. This is honestly one of the most unprofessional, indifferent, and uncommunicative medical practices I have visited. My wife and I arrived about 5 minutes early for our first appointment, only to be told the doctor was running an hour late and we could return in an hour or reschedule. There was no advance notice before we drove there, and we did not want to risk waiting another two months for an opening. Even more absurdly, when we arrived about 8 minutes late for the next appointment, they suddenly remembered how to use the phone. The office called to say we were late and needed to reschedule—absolutely not! Most staff lack customer service and interpersonal skills, and if your appointment is late in the afternoon, most lights are already off and the remaining staff treat you as a nuisance, rushing you out faster than a package at an Amazon warehouse. Unlike Amazon, however, do not expect anything urgent to happen. When tasks are not completed, everyone deflects or blames another employee or department. Good luck getting answers to financial questions. Prescriptions are sent incorrectly or not at all, with almost no explanation or education about medications they expect you to start. At our last visit, my wife was told an important antibiotic was being sent to our pharmacy immediately after her procedure. We drove straight there, and no prescription had been received. We called and left messages every day for the next three days, but more than a week later, we still had no response. Apparently, it was not important after all. ‘Unimportant’ seems to be Carolina Fertility’s guiding principle. You are treated as a number and must handle almost everything yourself. If you still choose this place after reading all the one-star reviews, once you meet ‘Dr. Y,’ you will wonder why you ignored the warnings. Avoid this place as carefully as an unintended pregnancy.

We are extremely grateful to CFI! The staff are very compassionate and understand the many challenges of infertility. They answered all our questions and explained everything clearly. Dr. Y is highly experienced, and we trusted his expertise while also feeling that he respected our opinions and boundaries regarding how to proceed with in vitro fertilization (IVF). We look forward to the birth of our miracle daughter in a few months. Although we are happy to have finally moved beyond this difficult period, I sometimes miss the nurses at CFI. During the year we worked with them, they came to feel like friends. If you are experiencing infertility, I am deeply sorry, but please know that you will receive excellent care at CFI.

If I could, I would give zero stars. I have been there for nearly a year and am still being brushed off, no closer to success. Communication repeatedly fails. It is nearly impossible to reach a nurse, and I have been unable to receive any treatment for two consecutive months because the care team has not returned my calls or allowed me to proceed to the next step. By the time I finally receive a callback, it is “too late this month,” and nothing can be done. They gave me a nurse's “direct line” to make her “easier to reach,” but I still had no success. Infertility treatment is already frustrating and emotional. The team's lack of patient service and respect placed even more pressure on my husband and me, forcing us to seek guidance elsewhere. It is deeply disappointing to have wasted so much valuable time at a place that was not committed to helping us succeed. My advice: Avoid Carolina Fertility Institute at all costs!

I love the staff and community at CFI. They are always willing to answer your questions and reassure you. I visit the Greensboro office most often, and the staff there are always wonderful. Sometimes the wait is long, but where can you go without waiting?

10/10 recommend CFI and Dr. Yalcinkaya! We were referred to his clinic while trying to conceive in 2020. Dr. Y was very patient and informative throughout the process. We usually visited the Greensboro office but also went regularly to the Winston-Salem office. The staff at both locations were exceptional. I would recommend CFI again and again!

Hannah and the Greensboro clinic are both wonderful. We are deeply grateful for your dedication and support during our IVF treatment. Your expertise and encouragement helped us through a difficult time.

My personal treatment journey at CFI has included both successes and setbacks. Every interaction, whether by phone or in person, made me feel the genuine care of the staff and providers and included a follow-up plan. If you are researching clinics and providers such as CFI or Dr. Yalcinkaya, this is absolutely the right place! I love the GSO—and WS—team!

Everyone is wonderful and very kind! They made my husband and me feel comfortable and optimistic. We truly know we found the right people to help grow our family!

We had a wonderful experience at Carolina Fertility Institute! From the moment we walked in, the welcoming reception staff greeted us with warm smiles and friendly manners, immediately putting us at ease. Throughout the process, the doctors and nurses consistently went above and beyond to ensure we were comfortable at every visit. Their extensive knowledge and genuine care were evident as they patiently answered all our questions, however small. We greatly appreciated the time they took to explain each step, turning a potentially stressful experience into a positive and reassuring one. It is rare to find a medical practice where the entire process, from initial consultation to follow-up, is as seamless and coordinated as it is at Carolina Fertility Institute. Every aspect of our care reflected professionalism and empathy and left a lasting impression. We felt fully supported and cared for throughout our treatment and will always be grateful for their dedication to patients. Thank you, Dr. Y, and your entire team!

An absolutely wonderful experience! I am so glad I was referred to Carolina Fertility Institute. They helped bring us one step closer to our dream of having a family. Dr. Y and all the staff are consummate professionals; you can tell they truly love their work and care about patients. From our first appointment through multiple IUI cycles and a successful IVF cycle, we were honored to have such an excellent team of doctors, nurses, and staff. I highly recommend them for fertility treatment!

No one answers or returns your calls. You must call repeatedly, hoping to find someone with enough compassion to connect you with help. My first doctor never sent my prescription. Although months have passed, I still have not been assigned another doctor. You are forced to keep fighting for even 5 minutes of their time when you need to schedule something or have medication ordered. They show no empathy for how it feels to be trying to have a child.

This business is a complete scam. My OB referred me here. At my only in-person treatment visit, they performed an ultrasound and I met Dr. Y. The ultrasound specialist indicated I had a good chance using my own eggs. Then Dr. Y called me old and said all my eggs were bad. He looked at my husband, said he would have no viable sperm, and urged us to speak with their egg-donor specialist. Note that he spoke with us for only 15 minutes after making us wait more than an hour. My husband and I both had labs drawn that day and spoke with the IVF/egg-donor staff. They pressured us to use donor eggs as our only option. That was in January. Since then, all contact has been by email. There has not been another in-person visit, and it is now May. Caronlinas Fertility scheduled countless appointments for me with MFM groups and ordered numerous tests, including a stress test costing $700 out of pocket. None had merit or justification because I arrived with excellent labs and a doctor's assessment of perfect health. So far I have paid more than $5,000, but the facility has done nothing beyond the first January meeting. When I casually mentioned that they had only one Hispanic egg donor available if we chose that route, the egg-donor/IVF team sent me a $12,000 bill. There was no in-person agreement or signed form saying this was what we wanted—nothing, only casual email discussion! I had to dispute the bill because I never agreed to use the only donor they offered for my ethnicity. We received another bill charging our insurance $14,000. Yes, 14k. We owed $300 out of pocket for tests performed on my husband's labs without any abnormal findings! They are scammers! They invent tests, examinations, and appointments solely to bill insurance. Insurance has paid them more than $30,000, yet they have done nothing! I am disgusted by this facility and how it exploits couples. Scammers! I went to Carolina Conceptions and found a genuine fertility facility that does the groundwork to ensure we first try conceiving with my eggs, with other options available if that fails. They do not send me for unnecessary procedures just to bill insurance. I accomplished more in 3 weeks at Carolina Conceptions than in 5 months at CFI. Stay away! They inflate insurance costs and charge you for everything! I still receive false bills for improper charges submitted to my insurance! You should be ashamed.

Dr. Y is among the best in his field. We have a beautiful 21-month-old girl and expect our second daughter in October. Thank you, Dr. Y, for making our dream come true.

The insurance department is incompetent and unprofessional and will make you pay thousands because they do not want to submit prior authorization. After five months of back-and-forth, it still had not been submitted. My insurer called them four times asking for the required documents. They promised to submit them but never did. Patty in that department lied to me in February that authorization had been submitted and approved. I requested review of my call with her. The office manager would not return calls about my complaint but called quickly when they mistakenly sent me a refund check. Choose another fertility clinic and save your money.

Initially, I was excited and pleased with Dr. Yalcinkaya and Dr. Sadri. 1) As we progressed, I had to interact with Marcy, who seems frustrated with her job despite having been there many years. If you know nothing about the patient you are speaking with and become annoyed whenever they ask a question, reconsider what you are doing. She was extremely irritated at every visit. I do not know why she is there. If you dislike your work, do something else. 3) Avia, Crystal, the ultrasound technician at Winston-Salem, the petite phlebotomist, Dr. Y's dark-haired nurse, the nurse with an accent, the embryologist, Penny in billing, and Megan in billing were all excellent! They were informative, competent, friendly, and direct, which is especially important in health care. Patients also pay substantial treatment costs, and many face deeply personal and sensitive challenges. I was fortunate not to encounter many challenges other patients face. 4) Care should therefore be more personalized, and they do this poorly. Either Dr. Y was not transparent and honest with us, or Dr. Sadri was dishonest, or perhaps he should remain in his specialty—male urology. Frankly, based on the embryologist's comments, I do not think he knew what he was talking about. He was involved only because of his role with my husband. Now I trust neither him nor Dr. Y, whom I thought highly of before he ghosted us. We were always low-maintenance, friendly patients. Dr. Yalcinkaya appears to have too many patients. Personalized care is being delayed and compromised.