InVia Fertility Specialists - Hoffman Estates, United States

We consulted several fertility clinics and ultimately had the best outcome at InVia Fertility. In less than a year of treatment, we received wonderful news and welcomed our baby. Thank you, Dr. Puscheck!

Dr. Klipstein listened carefully to all my concerns and worked with my husband and me to create a plan for the next stage of treatment. She was compassionate, confident, and patient. She always asked whether my husband or I had any questions. I was very satisfied with the plan we developed, and her team was responsive, consistently professional, and very thorough with scheduling and medication instructions. I am grateful to have her guiding my fertility treatment. I have just safely delivered my second IVF baby. Schedule an appointment with Dr. Klipstein!

After two egg retrievals and one unsuccessful transfer elsewhere, I came to InVia because I was dissatisfied with the results and lack of attentive care. After one retrieval and one transfer at InVia, I am now successfully pregnant and could not be happier! Dr. Karande gave me expert guidance during ovarian stimulation, Dr. Puscheck took exceptional care of me during the retrieval, and Dr. Klipstein performed an excellent transfer. I have complete confidence in all three doctors, and you will be well cared for with any of them. At 39, I had felt uncertain about whether I could become a mother, but after only 3-4 months of treatment at InVia, I was pregnant! Thank you, InVia team ❤️

My partner and I were able to welcome our beautiful daughter and grow our family thanks to the attentive care of the InVia medical staff. The journey was long and challenging, and sometimes very stressful, but their kindness, professionalism, and consistent support made every step easier. The only drawback was that the facility was somewhat dated and could use renovation. However, the excellent medical care we received more than made up for it. Billing communication could also be improved. We did not know there was money in our account allocated to embryo storage fees until we contacted the clinic after repeatedly not receiving a bill.

After today’s appointment I am switching doctor. MEGAN the front desk girl is super unprofessional and rude. Today I checked in for blood work and they took me 45 min later . The nurse who was taking my blood apologized to me for the wait and said she had no idea that I am here. This is very strange so I decided to ask MEGAN ( the rude front desk girl) why this keeps happening bc this is not the first time … with rude and cold face she answered “ so did you get your blood drawn or not”? …. I was like “yeah” …Her mean attitude made me very upset and decided to leave bc in her eyes there was no compassion just careless behavior. I don’t want my IVF Jurney to this unpleasant . I am want to enjoy this journey that’s why I am choosing to look for a different facility . I STRONGLY DON’T RECOMMEND THIS PLACE. All the 1 star review are true. They only call when you need to pay bills. No empathy or compassion whatsoever. I am glad I didnt start IVF -WITH THEM. It would have been total hell. Dr. Klipstein is a nice person overall , with very warm and calm personality BUT, every appointment we had was very quick and she doesn’t seem to want to answer many questions which is little disappointing bc it is such an emotional experience for many woman. I am super disappointed and hope they change customer service personal especially Megan . She is the face of the practice people come up to her and she gives very awful vibes.

The billing department is absolutely terrible. It is not that they are incompetent; they deliberately find ways to take your money. They delay, collect your payment, and include the unpaid insurance portion. When the insurance payment arrives, the money magically disappears. Everyone else deserves five stars. Billing staff also have a "you will pay anyway" attitude, so they are rude to everyone.

I had a wonderful experience with Dr. Callander and his excellent team. He was kind, patient, clear, and candid. The process felt much easier because I always knew what to expect. The staff were also warm and friendly. Their support and efforts to reassure me meant a great deal. I recommend this doctor to anyone seeking a fertility specialist who is both caring and professional.

This is simply a poorly run money-making operation. These so-called “professionals” are the most incompetent I have ever encountered. No clinic should be this disorganized. Their online advertising is full of lies. Personalized service? Expect infuriating automated replies. Satellite clinics? Always closed because they are too cheap to hire staff. Avoid this clinic and choose anywhere else.

I had a wonderful experience with Dr. Karande and his team. Everyone was professional, kind, and genuinely cared about how I felt. Danielle, whose last name I did not catch, was especially outstanding. She works at both the Arlington Heights and Northbrook locations and was always gentle and kind. The entire staff made me feel comfortable. I am very grateful for their care and understanding. I could not have asked for a better team.

I had a wonderful experience at this facility. The staff were very professional, attentive, and knowledgeable. Highly recommended.

From my first appointment through my interactions with the doctors and nurses, my experience at the clinic was very positive and professional. Dr. Karande is wonderful. At each location where I had appointments, I felt welcome. The doctors—I ultimately saw more than one—were always clear and honest about what to expect. My estimates, timeline, and treatment instructions were easy to understand, and the doctors sent reminders for complex matters. I highly recommend Invia for any fertility-related care.

My experience at InVia Fertility was very disappointing. From the beginning, their focus was on money rather than patient care. They quoted only one set of fees, but I later received unexpected bills from outside laboratories that had never been explained in advance. Communication was extremely poor—messages went unanswered for days, and I rarely saw the doctor directly. Most communication was rushed through staff members who seemed unconcerned about my situation. When things did not go well, there was almost no compassion or follow-up, making an already difficult process even harder. I would give the support team only one star!

After a long journey trying to conceive, I am finally pregnant with a boy and could not be happier! With the help of Dr. Karande and his wonderful team, who supported me throughout, I finally succeeded. There was pain, disappointment, and the pure joy of seeing the ultrasound images. I could not have done it without their kindness, patience, and care. Forever grateful!

Do not go here. If I could give zero stars, I absolutely would. My husband and I began this journey in November 2024 when I underwent IUI. According to Invia's doctors and nurses, everything ‘looked great.’ After the second IUI, I had to take progesterone. No doctor or nurse told me the medication would delay my period. This was one of many distressing realities I had to discover on my own. We completed another cycle, again without success. We then proceeded with IVF. Both transfers failed, again with no explanation. Invia seems to embody the definition of insanity: repeating the same thing and expecting a different outcome in a patient's journey toward pregnancy. Our third and final embryo transfer through IVF occurred after we had spent a great deal of money, and ultimately one embryo succeeded. My doctor recommended that I ‘take a month off’ to reset my body. During that month, I repeatedly requested additional testing because our doctor essentially said, ‘I do not know what is wrong.’ When I requested specific tests, such as a hysteroscopy to check for endometriosis, the doctor laughed and said I was ‘putting the cart before the horse,’ even though all my test results were normal and I know several people with silent endometriosis. I have now used my final viable embryo. Invia still has not explained why I am not pregnant. Finally, my doctor called me after every negative pregnancy test. For the final negative result, after I requested more testing and was refused, she had her nurse deliver the news through the patient portal. In addition, my husband and I are convinced that two of our ‘nurse’ consultations were conducted not by nurses but by general staff. After I asked a question, one person left the meeting and said, ‘Let me ask the nurse to confirm.’ Because we trusted Invia, we lost the $30,000 lifetime fertility benefit provided by our insurance, along with tens of thousands of dollars of our own money. I repeat: do not come here!

Have you ever had this feeling? If not, choose Invia and you will feel like an ATM. They treat every patient like a cash register, trying to extract more money without performing any meaningful tests to determine the cause of infertility. After nearly a year of treatment with IUI and IVF, they still had no idea what the problem was and refused every requested test. Spend your money at a practice that genuinely cares about you rather than treating you like a dollar sign.

They are wonderful and trustworthy. We just welcomed our baby, and the team is dependable and friendly.

I do not feel this is a ‘miracle’ clinic. It seems geared toward healthy people who need only a little help, so it may not be well suited to complex cases. Like most clinics of this kind, it offers nothing for men. A relatively healthy couple tried three times here without success. The staff were nice, however. Perhaps it was an outlier; I do not know. I have also seen positive reviews here.

An honest review of Invia Fertility My wife and I spent more than a year and a half with Invia Fertility. We will always be grateful that the journey ultimately gave us our healthy baby girl, but we would not recommend this clinic. Communication was one of the biggest problems. Their outdated, one-way portal often went unanswered, and calls rarely received prompt or useful responses. We had to chase basic information at every step. Although management promised improvement, the same errors continued week after week. Apologies became routine, but action never followed. At Hoffman Estates, staff felt cold and detached—more like ‘in and out’ than the compassionate care expected during such a heartbreaking process. By contrast, the Crystal Lake technicians were a bright spot: kind, encouraging, and a rare example of how this experience should feel. Appointments were disorganized, prescriptions incomplete, and billing confusing and error-prone. More than once we left appointments in tears, not only from the stress of fertility treatment, but because the clinic felt unsupportive and even indifferent. Invia fell short too often during a process that demands empathy and clarity. We are grateful for the outcome, but the experience was much harder than it needed to be, so we cannot recommend them.

All the staff are wonderful and attentive.

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I am deeply grateful for everything you have done for me and my family. Dr. Krande is the best. His guidance, expertise, and kindness meant so much to us. He gave us hope and the possibility of beginning a beautiful new chapter, something we had dreamed of for a long time. I am extremely grateful for your care and dedication, which played a vital role in bringing us closer to our dream of a family. Thank you, truly, from the bottom of my heart.

We are deeply grateful for the incredible care and support we received. Dr. Kaland and his entire team provided exceptional expertise, compassion, and guidance throughout our journey. They made an otherwise challenging process smooth, pleasant, and truly special. We are extremely grateful for their dedication and kindness, which have had a lasting impact on our lives. We highly recommend this outstanding team to anyone seeking exceptional care. Thank you for helping us receive the greatest blessing of all!

After 2.5 years of infertility and one round of IVF, we are nearly 15 weeks pregnant! We are extremely grateful to this clinic, especially Dr. Klipstein.

Dr. Klipstein is an excellent physician who is patient and kind. She has many ideas and techniques aimed at achieving success. Her sense of humor is also very effective at calming nerves and hormones. I also highly recommend Dr. Puscheck. She is easy to talk to and very optimistic. During fertility treatment at InVia Fertility, things can sometimes become confusing, but once you bring an issue to their attention, they respond quickly and correct it. Pay close attention to appointments and insurance/billing details to ensure timely handling and reduce last-minute stress. Do not hesitate to ask questions; they are knowledgeable and happy to guide you. Hoffman Estates has been my main location for appointments and procedures with the doctor. For routine ultrasounds and bloodwork, they also have other potentially more convenient locations in Arlington Heights, Northbrook, and Crystal Lake, as well as locations in Chicago and Rockford. For specific medical and procedural questions, it is best to contact the nurses through portal messages. They are very responsive when you write rather than call. During busy periods, we all know that phone calls can take more time and be harder to answer than messages. Understandably, it is best to speak directly with the doctor during a dedicated consultation appointment or call. They have begun using Cloud Rx, which contacts pharmacies for you so medication can be ordered and delivered quickly. After previously dealing with the call center, this was a great relief. It is wonderful that InVia is working to improve the patient experience. Their main website also provides helpful videos showing how to take all medications safely and correctly. In such an unhappy, high-pressure setting, the staff do their best to help people regain control of their lives. I met all kinds of people—doctors, ultrasound technicians, nurses, front desk staff, and phlebotomists—who felt like a warm hug during the painful process of seeking fertility help. Whenever you are feeling positive, the staff here readily return your laughter or smile!

I am very grateful for the wonderful experience at Invia Fertility in Hoffman Estates. Thanks to Dr. Puscheck, my surgery went smoothly and was successful. Special thanks to Victoria, who helped me tremendously with insurance. I could not have completed the surgery without her help. Thank you very much!