CCRM Fertility of Houston (Texas Medical Center), United States

Run before you get ripped off. This is the worst medical team I have ever encountered; they care only about your wallet.

Excellent service! María at the Fanny clinic was very attentive and helped me with my appointment, consent forms, and other paperwork. Thank you! ⭐️⭐️⭐️⭐️⭐️

This hotel is in a great location, and the receptionist, Maria, is wonderful.

Everyone was kind, welcoming, and helpful. They provided a wealth of insightful information and made us feel at home.

Yes. Dr. Zhou was very welcoming and answered all our questions. We felt very well cared for. She discussed all our treatment options in detail and even performed chromosome screening for my husband during the visit.

Excellent service.

The staff are wonderful and considerate.

Overall, my experience with CCRM was good, although my fertility journey there was brief because personal circumstances required me to transfer to another facility. We are still waiting for reimbursement for an insurance-covered service from a month and a half ago, and I feel I have to communicate more proactively with the billing department rather than wait for them. In general, however, the staff were kind, welcoming, and helpful.

I just called CCRM about embryo freezing, and the experience was so terrible it was almost absurd. I had nearly chosen this clinic because I live nearby. I carefully reviewed all the information on their website. Although I can pay upfront, I did not want to spend money blindly without understanding all my options. I therefore called to schedule a consultation with the ‘financial counselor’ advertised on their website to discuss the self-pay discount, also listed online, and other options because my employer-sponsored insurance does not cover the service. The ‘financial counselor’ bluntly told me that ‘all the information is on the website.’ I pointed out that the website only listed the total price and was vague about payment plans, but she simply repeated herself. When I said, ‘Can you at least give me a rough estimate?’ she hung up on me. In only two minutes, I understood exactly how this clinic operates. Unless patients are merely sources of revenue—or you do not understand your own job—you do not treat people this way for asking reasonable financial questions. It left me with the strong impression that the clinic is willing to exploit vulnerable patients who are eager for results. Needless to say, I will never use this clinic.

My partner and I recently met with Dr. McKnight regarding fertility treatment options after my cancer journey. We went into the appointment feeling nervous, especially as an LGBTQ+ couple, but from the very beginning, she was incredibly kind, welcoming, and informative. She took the time to walk us through everything we needed to know to begin our family planning process, all while being mindful of the emotions that come with recovering from cancer. Every step of the experience felt supportive. Everyone we interacted with was great. The bloodwork team was kind and efficient, and Kiara did an amazing job breaking down the financial side of things in a way that actually made sense. We left feeling heard and like we’re in really good hands. We’re genuinely excited to start this journey with Dr. McKnight and her team.

Thank you very much to Dr. Beth for guiding us through fertility treatment! The clinic is clean, and everyone is very kind and helpful.

We are very grateful to everyone at CCRM for their help. Maria at the front desk was warm and friendly and recognized us at every visit. Brie is an excellent phlebotomist who made blood draws as easy and stress-free as possible. Emily communicated promptly, empathetically, and very honestly. Karen is an excellent ultrasound technician who was thorough and attentive at every appointment. Finally, Dr. Zhou communicated clearly and concisely with us and was very considerate and kind. She is a treasure at CCRM. We highly recommend this clinic to all prospective parents.

I really love this clinic. I tried other clinics, but CCRM, especially the Fannin location, truly cares. They do their best to schedule appointments promptly, take time to listen to your needs, and make every effort to answer questions quickly.

CCRM Fannin is great. Maria and Karen are both wonderful and super helpful!

I initially saw Dr. Nodler, who later moved away and left the clinic. My experience with him seemed fine until I realized I knew nothing because he had explained nothing. At the beginning, I did not know my chances of success, my AMH level, or other basic information. He would ask whether I had questions, but I only knew to ask basic ones because I did not understand the process. After my failed transfer, I researched through ChatGPT and Facebook groups and consulted another doctor, who explained the CCRM documents I showed him. No CCRM doctor called after the failed transfer; a nurse only messaged that the result was negative and that I could schedule and pay for another consultation to fully understand it, which was absurd. I also had an extremely painful hysteroscopy without anesthesia because they said it would cause mild to moderate cramping. After they stopped, my entire body went into shock, I nearly vomited, and my hands cramped into fists for several minutes. They then said it had to be rescheduled under anesthesia and also charged me part of the cost. Why did they not explain that it could be very painful and let me choose anesthesia? This reflects their lack of detailed communication. My frozen eggs produced only 1 embryo, and the transfer failed. A complete cycle at CCRM cost me $30,000, or $35,000 with medications and other expenses. CNY Fertility in Houston offers a cycle for $6,000 to $10,000; for about the $35,000 I spent at CCRM, it even offers guaranteed-success packages starting at $20,000 for 6 full cycles with unlimited transfers. If you are self-paying, I recommend a far less expensive and more informative clinic.

From the start of my care at CCRM, I felt supported, understood, and genuinely cared for. Everyone I met was kind, respectful, and extremely helpful. My nurse Emily was my emotional anchor throughout the process. She calmed my anxiety countless times and answered every question patiently, thoughtfully, and warmly. When my original doctor, Dr. Nodler, moved to Chicago, I transferred to Dr. Zhou, who was excellent. The transition was seamless because she already knew my history and treatment goals. She listened carefully, cared about me, and was fully present at every visit. Everyone at CCRM deserves recognition, from the welcoming front desk and laboratory team to my sonographer Karen, who always made me feel at home. No matter how anxious or discouraged I felt, every interaction was positive and supportive. CCRM completed all necessary testing and gave thoughtful guidance on improving egg quality. I always felt they were beside me and was never left alone or helpless. They encouraged us, believed we would succeed, and celebrated every milestone with us. I am deeply grateful to CCRM for helping us achieve this. I do not know whether it would have been possible without them. I wholeheartedly recommend CCRM to anyone struggling with fertility. They are exceptional in every respect.

Wow! The entire team at CCRM Medical Center is warm and caring. I went for a consultation and felt exceptionally cared for from the moment I arrived until I left. I have never received such attentive care anywhere else. Dr. Zhou is truly a treasure. She is not only knowledgeable but genuinely cares about your treatment journey and wants the best for you. The financial team is knowledgeable and thorough—we had the pleasure of speaking with Ms. Kiera that day. Karen, the ultrasound technician, was kind and very personable. This journey can bring many emotional ups and downs, but the entire CCRM Medical Center team will do everything they can to support you.

They made me return for bloodwork instead of drawing it when I was there for another appointment.

I initially saw Dr. Nodler, who moved to another city and is no longer at this clinic. My experience with him was fine until I realized I knew nothing because he had explained nothing. At the beginning, I did not know my chances of success, my AMH level, and so on; no information was provided. He would ask, "Do you have any questions?" but I only had basic questions because I did not understand the process. After my transfer failed, I did more research through ChatGPT and Facebook groups, then consulted another doctor who explained the CCRM records I showed him. After the failed transfer, the CCRM doctor did not even call me. I only received a message from a nurse saying the result was negative and that I could schedule another consultation, which I would have to pay for to fully understand what happened. I found that ridiculous. I also had a hysteroscopy that was extremely painful and performed without anesthesia because they said I would have mild to moderate cramping. When they stopped, my whole body went into shock, I nearly vomited, and both hands cramped into fists for several minutes. They then said they would need to reschedule it under anesthesia and still charged me part of the fee. Why did they not mention that it could be very painful and let me choose whether I wanted anesthesia? This all reflects their lack of detailed communication. My frozen eggs produced only 1 embryo, and the transfer failed. One complete cycle at CCRM cost me $30,000, or $35,000 with medications and other expenses. At CNY Fertility in Houston, one cycle costs $6,000 to $10,000, compared with the $35,000 I spent at CCRM! They even offer a guaranteed-success program starting at $20,000 for 6 complete cycles with unlimited transfers. If you are paying out of pocket, I recommend a clinic that charges much less and provides more detailed information.

My partner and I had a wonderful experience at CCRM-Fannin. From the moment we walked in, we felt warmly welcomed and supported. Dr. Zhou carefully explained every step of our fertility plan, which truly eased our anxiety and gave us a clear understanding of what to expect. What impressed us most was the warmth and care shown by the entire staff. They not only made me feel comfortable, but also encouraged me to ask questions and made sure everyone felt heard, involving my support system in the process. This inclusiveness made a tremendous difference in our treatment journey. We left feeling reassured, informed, and genuinely cared for. I highly recommend CCRM to anyone considering fertility treatment—you will be in excellent hands here.

We ultimately left the clinic because of poor communication and unexpected bills. As a same-sex couple, we felt less important because they were not making substantial money from us through IVF. After problems arose, I posted on social media to see whether anyone else had used their services. Several friends said they had already left and that this was merely a fertility center, so we also decided to leave before starting a cycle. Several concerning things happened before we began a cycle, and fortunately we did not proceed. I asked a simple question about AMH results and received a portal reply asking whether we would agree to a quick 5-minute video call. We agreed, connected, and spoke for less than 5 minutes while she merely repeated the portal message. That evening, we unexpectedly received a $90 bill. Once they discover your insurance covers nothing and you must self-pay, good luck. They will extract every possible dollar from you. Our friends saw Dr. McKnight, and immediately before anesthesia for her egg retrieval, she met a male doctor she had never seen before. They were too far into the process to do anything, which made me very uncomfortable. I was angry for them. Dr. Nodler was wonderful, but he later left. The staff were difficult to communicate with and took too long to reply through the portal. They only began communicating after we said we were leaving, but by then it was too late and trust had broken down. Our current clinic is SGF, where we conceived on our first attempt, and they have been very transparent about costs, shipping fees, and everything else. I know CCRM has success stories, but if something feels wrong, do your research and trust your instincts.

After a year and a half of trying at another Houston fertility clinic, CCRM helped us conceive naturally within one month. We are very grateful to our doctor and the team. Their laboratory is unquestionably one of the best in Houston and even nationwide.

CCRM feels like family, like family away from home. Every visit has felt welcoming, and my family and I have always felt at ease. When Dr. Nodler moved, I had to change providers and chose Dr. Hickman. He was wonderful and made the transition to his care seamless, with no uncertainty or worry. Senae, my RN IVF coordinator, is an excellent communicator who keeps me informed about schedules, changes, appointments, and more. From RN Senae to ultrasound technician Karen and lab technician Brittany, the entire team supported my family tremendously throughout this process. I am deeply grateful to all of you. 🫶🏾

I did not like this clinic at all and had to go elsewhere. They do not tell you the cost of any tests, and they send weekly bills with the same items but different amounts. Pricing is completely opaque!

A wonderful, seamless experience.

Dr. Nodler was very attentive and informative. Senai was also wonderful. Brittany, the nurse who draws your blood, is an angel.

Dr. McKnight took time to listen to all my concerns and was very realistic about my next steps if we decide to proceed.

I recently visited CCRM, and every staff member was wonderful. They were warm, attentive, and knowledgeable. I look forward to working with them on our IVF journey.

Dr Zhou is so sweet, patient and understanding. Her staff reached out to me right away with all the info I needed

Kind, attentive staff, and Dr. Nodeler was informative and knowledgeable.

My experience at this clinic was the worst.

Dr. Nodler blessed me with two beautiful children, and we are preparing for our third. I began this journey thinking I would never have children, and now I have been incredibly blessed! His care and passion have changed my life for the better!

We had an incredible experience with Dr. Nodler and the entire CCRM staff! After a terrible experience at another clinic, we switched to CCRM midway through our IVF journey, and it was our saving grace. They genuinely care about every patient and communicate with you at every step. I love the patient portal platform they use. We are extremely satisfied with our experience! I wish I could use them throughout my pregnancy and delivery!

Everyone was so kind and patient. The office was clean and professional. During this overwhelming process, it was wonderful to be surrounded by an office full of caring and kind people.

Dr. McKnight is wonderful—I have referred several friends and colleagues to her. I trust her care completely.

Freezing eggs is an extremely empowering experience. My initial experience with CCRM was excellent, but I am deeply disappointed by the practice's lack of professionalism and communication. After 2 months and more than 20 calls and voicemails to management without a response, I am sharing my experience here in hopes of sparing someone similar stress. After the second year of freezing, storage rose from $600 to $1300 with almost no explanation. I understand prices increase, but the main facility said this price came directly from CCRM. I called billing and left multiple messages requesting discussion, with no return call. I spoke with a nurse, operator, and neighboring CCRM, who said they would message clinic manager 'Priya,' but she never called. She was always 'in a meeting.' My bill was due last week, yet I could not reach anyone to discuss payment, specimen safety, or possible transfer. This caused serious distrust regarding storage and management of my valuable oocytes. My treatment as a patient was terrible. I am a doctor, and I would be ashamed if my clinic operated this way. Although Dr. Nodler did excellent work freezing my eggs, save your energy and go elsewhere.

I previously posted a review and deleted it because I wanted to complete the entire process. We are now 5 months pregnant, and these are my takeaways from working with CCRM. Overall, most staff are wonderful, but communication is lacking. Our biggest issue was receiving notice when payments were due. They make you sign many documents, and yes, most of the information is there, but it is easy to miss. They do not explain it clearly at the beginning, only when documents are sent. Finally, once you are pregnant, I recommend skipping follow-up ultrasounds. Had I known we would pay extra, I would have gone directly to my OB. They are not included in the total price, and we spoke only with the sonographer, so we learned nothing about many aspects of early pregnancy. Skip this part and schedule your first OB appointment instead.

They rescheduled once with email notifications and my permission. I went to the office on the rescheduled date, and they had actually rescheduled me again without my permission or email notification. Going to the clinic was pointless. If patients are charged when they fail to download the app two days beforehand or do not appear, which clinic will compensate patients? The receptionist did not even apologize. Instead, she said passive-aggressively, “Yes, ma'am...” with a very rude and discriminatory attitude.

My egg retrieval experience at CCRM was terrible and heartbreaking! I honestly expected more from doctors with extensive experience in this field. During my second IVF cycle, I produced about ten follicles. I attended every stimulation monitoring appointment and received positive feedback, with no indication of any follicle problems. All 10 were mature. The night before retrieval, I was told that a doctor I did not know would perform the procedure. Such short notice was shocking and unsettling because during my previous appointments with my doctor, Dr. Nodler, no one had ever mentioned that a different doctor might perform the retrieval, even though I had been his patient for several months. About 20 minutes before retrieval, Dr. Rashmi Kudesia came to my bedside and introduced herself. She was not very warm or welcoming and seemed rushed. After the procedure, she returned to check my vital signs. I asked how many eggs had been retrieved, and she said she did not know and would have to ask the nurse, which was shocking. When the nurse returned, she told me 3 eggs had been retrieved. I asked what had happened to the others. She said I should ask the doctor because she did not know how I could have 10 mature follicles but only 3 eggs retrieved, then went to find the doctor. When the doctor returned, she essentially explained that unexpected difficulties meant the retrieval had not gone as planned. She also said she had not received my patient records, so she did not know about my previous retrieval 1 month earlier, my fibroids, or the position of my ovaries. My doctor, Dr. Nodler, had not passed this information to her. Dr. Nodler said the procedure should have taken only 15 minutes but took her 45 minutes, which was unprecedented. He said he had performed the procedure for many years and had never needed 45 minutes, regardless of unexpected events. Needless to say, my dream of becoming a mother was shattered. From everything that happened, I knew I would not have any viable embryos at the end of the process. I ultimately received the devastating news that the retrieved eggs could not be fertilized. After I discussed my procedural concerns with Dr. Nodler, he said he would contact the practice director, Priya Ramankrishnan. The practice director then contacted me and, because of the complications, offered another egg retrieval funded by CCRM. She said they would pay only for the procedure and I would have to pay medication costs out of pocket. After considering the offer, I decided the medication was too expensive and I was afraid to undergo the procedure again. I was in severe pain after Dr. Kudesia's procedure and no longer trusted them at all. I did not want to write a review, but I feel women need to understand CCRM's procedural practices. I have been depressed ever since and would not want anyone to experience this pain. When choosing a fertility clinic, do your due diligence and conduct thorough research; your life, health, and family's future depend on it.