Gago Center For Fertility - Lansing, United States

About two years ago, we visited Gago Fertility in Lansing and had a very disappointing experience. The clinic was disorganized. They performed an ultrasound but never uploaded the results to my patient portal. Instead, they sent us a bill. When we asked for evidence, or at least confirmation that my uterus and ovaries were normal, they said the ultrasound had not been completed—yet they still charged us. They later said they could not complete the examination because they suspected my uterus was severely tilted. They scheduled a saline infusion sonohysterogram (SHG). Again, they did not complete the examination, I was in pain, and they rescheduled it—but still charged us. I later went to another clinic, had a normal SHG, and was told my uterus was in a normal position. Every other clinic I have visited provided results and complete documentation, showing just how unprofessional and disorganized Gago Fertility was. Overall, it felt as though they cared more about billing than patient care.

10/10 recommend for anyone trying to build a family. My husband and I spent about 1 1/2 at another fertility center before coming here. After only 1 month at Gago, we had completed testing and received more answers! All the staff are very kind and always happy to help. They can be somewhat direct about what is happening, but they prepare you for the worst and make the best outcome feel worthwhile :) We had two unsuccessful IUIs at the other center. After one round here, I finally became pregnant just as I was ready to give up completely. If you are ready to give up, do not do so until you have tried Gago. You will not be disappointed.

The only reason I would give them one star is that Ms. Hansen was very kind. One other receptionist was also very good, but among the dozen or so I spoke with, only one was helpful. This place is extremely disorganized, and I have very little confidence in its services. Appointments were changed without mutual agreement. We waited an unreasonable amount of time for a telehealth visit. We drove all the way from up north to Lansing and, when we were 15 minutes away, were told it was a phone appointment! Several receptionists called about issues that had already been resolved. Messy and disorganized. I feel that I placed a great deal of trust and money in people who do not have things together and are so disorganized!

The only star I would give is for RN Lisa at the Lansing location, because she genuinely cares. That said, the Brighton office has the worst group of nurses, receptionists, and ultrasound technicians I have encountered. They made errors with prescriptions, appointment scheduling, procedure explanations, and expectations. The billing department was the only department that understood its role. The process is stressful enough without constant miscommunication.

I believe the doctors and nurses are capable and knowledgeable, and I am now pregnant. However, be prepared to ask many questions—if you even know what to ask—and call for test results. They may have the knowledge, but they do not share it without prompting. Clearly explaining options and procedures is not their strength. The doctor always seemed rushed. At the first consultation, I was asked whether I wanted IVF. She did not say she thought it was best for our situation or provide any details about what IVF involved. Perhaps I was expected to research every possible option before speaking with a professional? I was also given test results and recommendations immediately after general anesthesia, which did not seem like an appropriate time to provide new information. I had to speak with the office the next day to review it with a clear mind. Also, make sure you understand estimated costs before doing anything! I did not know, and the doctor did not disclose, that a set of blood tests for my husband and me would cost well over $10,000 each. Insurance paid some of it, but we did not expect a few vials of blood to cost so much. I now realize I should have asked about prices beforehand, but the doctor and office should also warn patients about such expensive procedures. They know how to help someone become pregnant, but the experience felt like being processed through a baby mill.

Every visit is so pleasant! The staff are very welcoming, and Dr. Deanna shows genuine care for her patients. I feel fortunate to have chosen this clinic for my fertility journey!