CCRM Fertility of Lone Tree, United States
4.6
Consultations 129
Reproductive Medicine Molecular diagnostics and genetic screening
Hours: 07: 30 - 16: 30
Clinic Details
The Colorado Center for Reproductive Medicine (CCRM) was established in 1987 and is one of the earliest large fertility centers in the United States. CCRM physicians are accomplished fertility specialists with many years of clinical experience who tailor IVF treatment to each patient.
CCRM stands for Colorado Center for Reproductive Medicine. Over several decades, CCRM has received numerous international awards in assisted reproduction and has gained broad recognition for its leading live birth rates. It is recognized as one of the most successful fertility centers in the United States.
Listing Highlights
Standardized services
Transparent pricing
Photos and Videos
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Location and Hours
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Monday
07: 30 - 16: 30
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Tuesday
07: 30 - 16: 30
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Wednesday
07: 30 - 16: 30
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Thursday
07: 30 - 16: 30
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Friday
07: 30 - 16: 30
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Saturday
Closed
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Sunday
Closed
- Open Now
Facilities and More
Credit cards accepted
Free W-Fi
Doctors at This Clinic
Reproductive Medicine |
Years of experience | Consultations 16
Female infertilityMale infertility
Reproductive Medicine |
Years of experience | Consultations 55
Female infertilityMale infertility
Reproductive Medicine |
Years of experience | Consultations 45
Female infertilityMale infertility
Reproductive Medicine |
Years of experience | Consultations 13
Female infertilityMale infertility
Reproductive Medicine |
Years of experience | Consultations 24
Female infertilityMale infertility
Reproductive Medicine |
Years of experience | Consultations 47
Female infertilityMale infertility
Reproductive Medicine |
Years of experience | Consultations 59
Female infertilityMale infertility
Featured Reviews
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Review
CCRM Fertility of Lone Tree, United States
On-Site Overall Rating
89 ratings
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Sara Schulte
3 months ago
Jun 16, 2026
My experience so far has been excellent. My meeting with Dr. Von Wald was very helpful, and the entire visit was relaxed and pleasant. All my questions were answered thoroughly. The doctor explained the treatment process, testing steps, and available options in detail, and I felt much more reassured afterward.
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Ellis C
4 months ago
May 18, 2026
I accompanied my friend for egg donation, and the entire process and the staff were absolutely wonderful. I would especially like to commend the all-female surgical team that served us last weekend! Sarah was very kind and patiently explained everything—her warmth made the day particularly special. Everyone was highly efficient, helpful, and took the time to explain each step, going out of their way to reassure me and make me feel at ease. Highly recommended!
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Lauren H
3 months ago
May 28, 2026
Not everyone can afford to pay thousands of dollars for treatment all at once. I had been paying a few hundred dollars each time, but without any warning, my case was handed over to a collection agency.
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Kia John
3 months ago
May 30, 2026
After the doctor sent the referral via fax, we have been unable to schedule an appointment with the doctor for weeks. Contacting them has been a nightmare. When we finally got through, they claimed they hadn't received the referral. The doctor resent the referral, and we spent hours trying to reach them again, only to get the same result, with various excuses: "We receive thousands of referrals every day, and it takes time to process them," "I'm not near the fax machine; I'm working from home" (Okay, so can we contact someone who can check the fax machine? "No, she's not answering the phone"), "We haven't been receiving referrals lately"... Aside from these flimsy excuses and the countless hours of agony wasted, everyone we encountered was rude and arrogant, as if we were causing them trouble. They said we should send the referral first and then call. Now, I feel they don't deserve to be in business. Beyond the obvious incompetence, I don't want to be treated this way, especially given our current difficult situation. I will go to another clinic that respects patients, shows compassion, and is professional and efficient.
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Xiong Xiong
4 months ago
May 6, 2026
The customer service staff were arrogant and unhelpful. Do not choose this company.
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alexandramccl
4 months ago
May 8, 2026
The medical team is warm, attentive, highly skilled, professional, caring, and compassionate. I wish everyone could experience care here; this is what healthcare should be.
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Alexis Lamberson
4 months ago
May 9, 2026
I arrived at 7 a.m. and left around 1 p.m. Everyone exceeded my expectations! The women were extremely friendly. I had several services scheduled and was very satisfied with each one! ♥️ Thank you, and see you next time!
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Aziza Sulaimankhail
4 months ago
May 11, 2026
After several failed IVF attempts at other clinics, Dr. Robert Gustofson gave us an exceptional experience. One previous doctor retrieved only one egg, and another retrieved none. Dr. Gustofson retrieved 32 eggs, 14 of which developed normally—an incredible result for us.
We are sincerely grateful for his knowledge, experience, and attentive care throughout treatment. He restored our hope after earlier disappointments. We deeply appreciate his professionalism and highly recommend him to anyone pursuing fertility treatment.
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jenna koval
4 months ago
May 15, 2026
This place is a joke. The scheduling hoops and million apps is unbelievably inconvenient… oh and after waiting months to speak to a provider my appointment suddenly disappeared from the Salve app at the time I was scheduled to join… I had sent several emails to them about the confusion it’s impossible to get ahold of anyone and the TL;DR is I do not trust this business. I do not trust these people. How dare they waste my time after waiting several months to see a provider. Save yourself the time and the heartbreak….. Go somewhere else…..
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Greccia Lizano
5 months ago
Apr 7, 2026
The first consultation went very well! The doctor listened carefully to my concerns, understood how I felt, and we developed a treatment plan together! I cannot wait to fly there for my visit.
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Mirror World
5 months ago
Apr 9, 2026
They repeatedly mailed me bills even though I had already paid for the appointment.
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şükran meraklı
5 months ago
Apr 19, 2026
I truly cannot express how grateful I am to CCRM Fertility CO. From egg retrieval to transfer, everything went very smoothly and professionally.
Dr. Robert Gustofson was wonderful—calm, knowledgeable, and very reassuring. My nurse Lexi was incredibly helpful. She was always there when I needed her and answered my questions quickly and thoroughly. All the nurses were supportive and responsive.
The financial team was also excellent. Insurance can feel overwhelming, but they explained everything clearly and made sure I understood every step.
The front desk team was always welcoming, friendly, and organized, and the patient app made everything very convenient—you can message nurses, view results, and stay up to date.
As someone who is not American, I greatly appreciated their clear communication. I never felt lost or confused.
This was truly one of the best healthcare experiences I have ever had.
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Kristy Vazquez
6 months ago
Mar 10, 2026
I had an excellent experience at CCRM! Every staff member I met was kind, professional, and genuinely wanted me to succeed. When my first protocol did not work well, Dr. von Wald adjusted the second, with much better results. The clinic is welcoming and clean, and its thorough pre-screening supports treatment success. I would recommend it to everyone. Special thanks to Dr. von Wald and my nurses Kendall and Erin, who always responded quickly and promptly.
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Thibaud Morel L'Horset
6 months ago
Feb 21, 2026
I would not recommend CCRM. Everything related to billing is terrible. Despite having all the required information, they failed to process our claims through insurance. If you need to contact the billing department to discuss an issue, good luck. You wait 20 minutes for someone to answer, get transferred to voicemail, leave a message, and never receive a return call. I may have spent 3 hours trying to reach them. When I finally did, they told me to contact them through a portal—not the portal where we had already registered to view test results, but a separate billing portal.
The medical care itself was barely acceptable, although the statistics the doctor provided did not match anything we had previously researched. After our testing, they said a nurse would contact us, but no one ever did.
Given the poor service, we decided not to continue treatment with them. Very disappointing.
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Lenwood Brooks
6 months ago
Feb 22, 2026
We had an excellent experience at the clinic, in sharp contrast to a disappointing experience at another clinic in Fort Worth. We were happy to travel specifically to Colorado to see this doctor. Even while waiting, it was clear that people came from around the world for care here.
Two close friends in Texas had tremendous success at this clinic. Although there is also a CCRM in the Dallas–Fort Worth area, they insisted that we come here because of the outstanding laboratory and excellent doctors. After all, this was where the clinic's founder practiced before retiring. As I understand it, this laboratory is far superior to those at other CCRM locations.
Everyone we met was highly professional and impressively capable. Our nurse, Katie, was amazing. Our genetic counselor, Carly, was outstanding—talented and genuinely caring. She listened carefully to our concerns. Dr. Gustafson was also dedicated and compassionate. When he sat down to speak with us, he was not distracted by other tasks; he listened attentively and showed genuine care and empathy.
There was a great deal of testing and information in one day, which could be overwhelming. Yet we never felt like a cog in a profit-driven machine. This human-centered care was refreshing and genuinely heartwarming.
Although I am not a veteran, I noticed signs saying that the clinic offers substantial discounts to veterans. I appreciate that patriotism 🇺🇸.
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Nicole Pavlek
7 months ago
Feb 3, 2026
After three failed IVF cycles at a clinic near home, we were ready to give up. Thankfully, a friend from my gym shared her fertility journey and led us to CCRM. I live in Ohio and thought starting over at an out-of-state clinic sounded crazy, but I am so glad we went. I am writing this while holding my four-month-old baby. We would not be here without CCRM's wonderful doctors. I am grateful I did not give up. Staying positive after three failed cycles was extremely hard, but CCRM gave me hope and confidence in the physicians. They provided answers my previous clinic never did and always made me feel heard. Thank you to every doctor who helped us have our sweet baby boy!
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Veronica Lucari
7 months ago
Feb 7, 2026
We are endlessly grateful to Dr. G and to CCRM LT for helping us welcome our little angel.
After our local clinic told us we could not have a biological child, we contacted CCRM in Colorado. We had little hope, but CCRM not only fulfilled our wish; they exceeded every expectation. The nurses and all the staff were kind and attentive. Their first-rate laboratory was crucial to our infertility treatment.
Dr. G is highly knowledgeable, skilled, and quick-thinking, with fresh insights. If you want a team that can address all your concerns, CCRM LT is the place to go.
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Shadi Hosseini
7 months ago
Feb 13, 2026
This is the best IVF clinic in the world. Their protocols and treatments surpass every other clinic. Dr. Barton is the best physician. I am a physician myself, and she is the most thoughtful, caring, knowledgeable, and skilled doctor I have met. Her ethics, manner, and patient care are exceptional. She made me feel completely at ease and confident that my IVF journey was in the best hands. I trust her expertise, and her gentle technique is remarkable. My nurse, Tracy, was kind and sincere. She even made a last-minute appointment possible, for which I am deeply grateful. I feel very fortunate to be a patient at CCRM Lone Tree. I strongly recommend this clinic to anyone beginning a fertility journey and have already recommended it to others. I truly understand why it is considered the world's leading IVF clinic. When other CCRM clinics are unsuccessful, patients are sent to CCRM Lone Tree. It is the flagship IVF clinic, and its care, treatments, and protocols surpass those of other IVF clinics worldwide.
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Brittany Virkus
8 months ago
Jan 19, 2026
CCRM is the best fertility clinic! Dr. Von Wald is the best doctor I have ever met! She supported us throughout the entire process. She always explained everything clearly and cared not only about helping us achieve our dream, but also about protecting my health. When vaginal medication irritated my skin, she even changed my prescription. When we faced difficult situations, she always checked on us and made sure we completed every necessary follow-up on time. Dr. Von Wald is a loving doctor who truly cares about her patients! No other doctor compares!
Megan R. was our nurse and was incredibly warm. Whenever I had many questions, she always responded promptly. She never made me feel embarrassed for asking. She always ensured that every appointment was properly arranged. I have never had such an outstanding nurse. She helped us through difficult times and ultimately achieve our goal.
The other nurses were also wonderful, including Sarah, Brenda, Erin, Kendra, and Nicole. The nurse practitioners were wonderful too!!! The front desk staff were friendly and welcoming. Their laboratory is also first-rate!
I am now 10 and a half weeks pregnant! Thank you, Dr. Von Wald and Megan R., for making our dream come true!
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Ami Carlisle
8 months ago
Jan 20, 2026
I only wish their professionalism were the standard throughout healthcare. I am a demanding person, but I have nothing but praise for them. Everyone, from the front desk to the surgeon, deserves recognition.
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Monique Guichard-Naodovic
7 months ago
Jan 28, 2026
The journey was long, but it was all worth it and very successful! Thank you to Dr. Erhart and all the nursing staff for taking such good care of us throughout! Through every high and low, the entire team remained kind, supportive, and positive. We are finally going to welcome our baby!! Thank you again!
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Kaiulani Bell
9 months ago
Dec 19, 2025
This clinic is wonderful! I had five hours of testing that day, and the experience was excellent from start to finish. Every staff member was kind, warm, and attentive. It was wonderful to receive help from so many women.
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Melissa Maida
8 months ago
Dec 22, 2025
After a very difficult experience at another fertility clinic, meeting Dr. Surrey and coming to CCRM restored my hope in fertility care.
Before CCRM, I completed a full stimulation cycle at another clinic, but both transfers failed. The clinic management’s lack of professionalism, compassion, and empathy, together with poor communication and general disorganization, left me physically and emotionally exhausted. When I transferred to CCRM, I was discouraged and doubted whether the experience could be different.
CCRM was completely different.
From my first contact, the clinic’s precision, attention to detail, and professionalism immediately reassured me. Dr. Surrey and his entire team—including nurses, phlebotomists, and ultrasound technologists—treated me with kindness, respect, and compassion at every stage. They made me feel valued, supported, and genuinely cared for, rather than like another patient on an assembly line.
Under Dr. Surrey’s care, I completed a stimulation cycle and a natural conception cycle, which my previous clinic had insisted could never succeed. During the natural cycle, I felt much better, and the process was smoother, less stressful, and physically easier. I had fewer symptoms, less pain, and much less anxiety. Simply coming to CCRM changed my outlook and helped me regain positivity during an often overwhelming journey.
Dr. Surrey is exactly the physician you need on this journey. He is data-focused, thoughtful in his recommendations, and extremely knowledgeable, while also approachable, kind, genuinely caring, and humorous in a way that eased some of the emotional weight. Most importantly, he cared not only about my success, which was the priority, but also about my overall health and well-being—something not always found at other clinics.
I have recommended CCRM, especially Dr. Surrey and his team, to three women in my circle and will continue to do so without hesitation. If your current clinic leaves you disappointed, overlooked, or exhausted, know that a better experience is possible. CCRM has set a new standard for fertility care.
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Tanessa Polson
9 months ago
Dec 3, 2025
At every interaction, the staff were friendly and respectful of my time. They were efficient and responded quickly whenever I had questions or concerns. Highly recommended!
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Amber Stockton
9 months ago
Dec 18, 2025
I have had an excellent experience at this clinic while working with Dr. Barton and nurse Bridget to conceive with donor sperm. My medical situation is complex and prevents natural conception, but this clinic has given me hope. Dr. Barton is knowledgeable and candid. She took time to understand my history and ensured I received comprehensive testing and appointments to maximize my chances. Bridget has been kind and prompt throughout, usually responding within 24 hours and sometimes the same day. Although I have been very anxious, this clinic has made me hopeful about becoming pregnant again and feel genuinely well cared for. Thank you, Dr. Barton and Bridget!
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Micheal Halla
10 months ago
Nov 16, 2025
Everyone, from the front desk staff to the doctors, is highly competent and attentive. I would not entrust such important treatment to anyone else.
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Cou
10 months ago
Nov 21, 2025
I have stage III endometriosis! I am not exaggerating when I say Dr. Surrey is the best! We succeeded after only one transfer, something my husband and I never imagined possible. We had spent four years at another clinic. It is all thanks to Dr. Surrey! His team is also exceptionally kind and considerate. They helped us in every way, including with the egg retrieval. Thank you, Dr. Surrey and team! We are very fortunate to have you as our doctor.
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Nana Amayaa
10 months ago
Nov 21, 2025
This is an excellent place to begin your fertility journey. The staff are warm and attentive, and the products are impressive. Everyone is helpful, thoughtful, patient, and understanding. You will not regret choosing them.
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Ana laura Merencio Rivero
11 months ago
Oct 18, 2025
I had an excellent experience with my ultrasound and hysterosalpingogram (HSG) at the Lone Tree clinic. The entire team was friendly, attentive, and highly professional. Most impressive was the exceptional medical care: everything was handled precisely and thoroughly, with clear communication that made me feel confident and well cared for. The clinic itself was welcoming, clean, and organized. I sincerely appreciate the excellent medical care and the team’s attentiveness throughout my visit.
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caitlin brannon
11 months ago
Sep 30, 2025
I have been with CCRM Lone Tree since 2020 and have successfully completed two egg retrievals and two transfers. I am now preparing for my third transfer and trust that I will once again be in the care of excellent doctors.
From the beginning, their team has consistently listened to all my questions and concerns and provided attentive care and service. I recommend CCRM to anyone going through this journey.
I was initially treated by Dr. Schoolcraft and am now under Dr. Surrey's care. Both are highly professional and attentive to every detail. I am deeply grateful for their expertise, care, and support throughout the process.
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Daniel Knapchuck
11 months ago
Oct 3, 2025
Everyone was very kind and respectful and highly professional in their work.
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smiley joy Knapchuck
11 months ago
Oct 9, 2025
I had a physical examination a week ago, and everything was handled very professionally. The staff were warm and friendly. They explained each examination process in detail and guided me throughout the day.
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Brandy Marie Concha
12 months ago
Sep 12, 2025
I went for a surrogacy medical examination, and from the moment I walked into the clinic, all the staff were friendly and helpful. They guided me through every step and answered all my questions. The doctor and all the nurses were friendly and professional.
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Corey Rutledge
1 year ago
Sep 3, 2025
If I could give zero stars, I would. Billing is extremely opaque. I had one visit, bloodwork, and a semen sample/test, yet somehow 16 months later the bill was $1,000—even with insurance.
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Carly Haase
12 months ago
Sep 3, 2025
After trying to conceive in Littleton for a year and a half with several unsuccessful attempts and no explanation, I transferred to CCRM. They identified and treated the problem, and I became pregnant on the first attempt. Thank you, CCRM!
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Ryan Rambo
12 months ago
Sep 10, 2025
It was a cold experience for something that's so personal. Would not recommend
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Lulu Yang
1 year ago
Aug 14, 2025
The CCRM team was amazing and made me feel supported! Dr. Surrey has an excellent bedside manner. I wish we had met Dr. Surrey years ago; it would have saved us so much time and heartache.
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Janeth Garcia
1 year ago
Jul 31, 2025
Everyone at CCRM was very kind and made my appointment process very smooth. Thank you.
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Frank Jackson
1 year ago
Aug 1, 2025
My wife and I had the best experience at CCRM in Lone Tree. The staff were professional and punctual, and every procedure was handled with exceptional care.
I especially want to thank Emily, whom I believe was a nurse, for staying with us on the day of my wife’s egg retrieval. I cannot praise her enough. Her bedside manner, reassurance, and care instructions made my wife feel as though they had been lifelong friends. Thank you so much. She will never forget it.
Well done, CCRM!
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Jariqa Vitalie
1 year ago
Aug 2, 2025
I recently had a procedure here. Everything was completed promptly, and all staff were caring and helpful.
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Karina Alvidrez
1 year ago
Jun 27, 2025
Dr. Surrey and the entire staff were very friendly, explained everything, and worked quickly. We barely waited at all.
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Andrew Hoffman
1 year ago
Jun 28, 2025
The billing department is completely overwhelmed. I have left several messages in the pharmacy portal and called them to explain discrepancies in the charges, even though we were supposed to pay our insurance deductible when beginning IVF. Now we have received additional bills. They truly need to address this. Try to avoid CCRM.
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Kaitlyn Zimmitti
1 year ago
Jul 16, 2025
A warning for anyone interested: I have BCBS insurance, and both the physician and medical facility appeared as preferred in-network providers, but the laboratory and surgical center were out of network. Surgical and laboratory fees will make up most of your costs, will be reimbursed only at out-of-network rates at best, and reimbursement may be limited to your insurer's allowed amount. In other words, your out-of-pocket costs will be much higher than at a facility that accepts your insurance for all services.
The medical team is excellent! Their research is first-rate, although I remain skeptical of the açaí study. They can perform more advanced procedures such as PICSI, IMSI, and IVM.
If you already plan to self-pay, I highly recommend them. If you want to use your insurance meaningfully, go elsewhere.
Edited response: There was no problem with the billing department; they are straightforward once you meet with them. The lack of transparency lies in the limited laboratory and surgical coverage when your insurer identifies the doctor as in network.
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Jessica Hazleton
2 years ago
Feb 27, 2025
CCRM and their staff are absolutely amazing. Very friendly and helpful. I would never go anywhere else!
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Lindsey Rogers
2 years ago
Feb 23, 2025
Great clinic! The staff are very friendly and helpful. Mickey was a great help during my long day. The doctor took time to answer all my questions. Very comfortable and professional.
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melanie petty
2 years ago
Feb 21, 2025
If I could give CCRM zero stars, I would. The onboarding process is a nightmare. Before contacting them, I made sure that the doctors were in-network with my insurance, I checked procedure costs to make sure they'd be covered, etc. I provided my full insurance information at intake, filled out over 20 pages of medical history forms, signed numerous forms, and spent over an hour on the phone after they didn't save my credit card information and cancelled my first appointment for not having a card on file (even though they could see that one had been provided). My partner jumped through all the same hoops on his end, and we thought we might finally be getting somewhere.
FINALLY, once everything is done and we have mentally and financially prepared ourselves to drop $20k, I get a message 3 business days before my appointment to let me know that they actually don't work with my insurance at all, so payment IN FULL will be due at the time of service, for which I am 100% responsible. I will forever take my business and my money elsewhere, because this many problems this early in the process is a clear sign of disreputable business practices. There's a reason why their own CCRM fertility group members go on and on about how awful the billing department is, how often they see fraudulent charges popping up on medical bills, etc.
There's a reason why their rating with the Better Business Bureau is an F (and also why CCRM refuses to address any complaints with them). Literally just go anywhere else, I could not recommend this place any less.
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Bukola Onuegbu
2 years ago
Feb 14, 2025
Dr. K gave us excellent information during the consultation.
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Rose Ann
2 years ago
Feb 15, 2025
The staff are very friendly and know what they are doing. Regina in particular made my experience much easier. Thank you. ❤️
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Ali Wagstaff
2 years ago
Feb 11, 2025
I am having my transfer in a few weeks and wanted to write a review in advance in case things go well, because I am sure it is easy to forget the earlier experience once pregnant.
Pros of CCRM:
- They diagnosed my husband's antisperm antibodies when other clinics missed them
- Their laboratory is reportedly one of the best (I have a neighbor who works in the industry)
- The staff is generally kind, especially all the women in the ultrasound room and at the front desk (shout-out to Jewel)
- The nurses respond through the portal, and the NP may be the most informative provider I spoke with in person
- Two egg retrievals went smoothly, and the operating room staff was excellent. However, the retrievals were the only time a treatment provider obtained genuine informed consent.
Cons of CCRM, based on my experience as a patient and medical professional, an NP:
- Care is not personalized; you are mostly treated like a number
- There is a lack of informed consent, including discussion of risks, benefits, alternatives, and shared decision-making. An MA obtains “consent” before procedures, which is outside their scope of practice and even outside an RN's scope
- I mostly just received prescriptions without instructions or information about what they were for
- Forms were provided for signature without an opportunity to ask questions. I had to watch YouTube videos to learn how to take most medications. Only for the trigger shot did an RN discuss how to do it with me. I have worked in medicine since 2010 and do not know how a layperson manages all of this.
- The protocols seem outdated compared with other clinics I have seen
- Providers are not current on treatments supporting egg quality, such as NAD infusions, red light therapy, and others
- When I brought new research or journal articles to discuss with my doctor, I was told he did not have time to read them
- At age 38, when I underwent egg retrieval, I had to conduct extensive research myself to support egg quality. I was given nothing, including CCRM's own acai protocol, which I found online myself (more below).
If this helps others, I was 38, with AMH 3.8, FSH 6.7, and AFC 16–20. My first retrieval produced 22 eggs, 10 sent for testing, all abnormal. For this cycle, I did everything CCRM advised, including stopping all supplements except prenatal vitamins.
This is not medical advice, but before my second retrieval, after extensive research, I added acai, NAD infusions and injections, a higher ubiquinol (CoQ10) dose, nightly red and near-infrared light therapy on my lower abdomen, a ketogenic diet, NAC, and glutathione—essentially anything I could find to support mitochondrial function and proper cell division. I continued these through retrieval and did not stop during stimulation. About 8 weeks separated retrieval #1 and retrieval #2.
The second retrieval produced 26 eggs, 16 fertilized, 12 sent for testing, and 5 came back normal (euploid). This may be entirely coincidental, but it may also reflect everything I did to support egg quality and cell division.
My personal outcome is still to be determined, but as a medical professional and business owner, I believe they have substantial room for improvement. This is especially true given that this is essentially concierge medicine, with most of us paying more than $30,000 out of pocket per retrieval. I have spent about $60,000 so far, and the transfer will cost another $60,000.
I strongly recommend joining Facebook groups and Reddit and finding other women who have gone through this. They may be more helpful.
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Phillip Stern
2 years ago
Jan 24, 2025
The service and courtesy on the phone and when scheduling were terrible. I called four separate times, and each interaction was cold and unconcerned. They disconnected me 3 times while saying they were waiting for the schedule to load. They did not ask for my phone number, so I had to volunteer it.
Most of the time, they put me on hold without saying anything. When I finally managed to book an appointment on my fourth attempt, after about 30-40 minutes for a simple scheduling task, they did not even thank me.
I will not use this service or clinic again. I encourage you to go elsewhere because their service staff do not care, and I imagine their doctors do not either. If the doctors do not understand this, they need to enter another field.
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Love Mm
2 years ago
Jan 25, 2025
I give CCRM 5 stars or more. Wonderful doctors and staff—I would say they are the best in the world. My doctor, Sarah Barton, thank you so much for everything you did ❤️ She is an amazing doctor 👏
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Dawn Brown
2 years ago
Jan 11, 2025
I would give zero stars if I could. I ultimately did not see a doctor here because the entire onboarding and scheduling experience was so unpleasant. My initial conversation was brusque and focused mainly on the $375 consultation fee, the $250 cancellation fee, and all the documents I had to complete before the appointment. As someone in my thirties who had just learned that I might not be able to build a family, I would expect people working at such a clinic to be trained to show empathy and compassion and to consider the grief and pain of the woman on the phone. Instead, I felt as though I were ordering chicken nuggets at McDonald's from an untrained teenager whose only concern was taking my money. I will look for another clinic to discuss my fertility options.
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Laura Bitterman
2 years ago
Jan 12, 2025
Dr. Surrey is wonderful. He offers the ideal combination of compassion and realism. I would recommend him to anyone.
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T B
2 years ago
Oct 14, 2024
The reason I will never return is that during the IUI procedure, the provider wiped me with a tissue. They touched me in a way that made me extremely uncomfortable. Why not hand me the tissue?
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Sarah Bell
2 years ago
Oct 10, 2024
My husband and I had the best experience at CCRM! Everyone we saw and spoke with was very friendly and helpful. I actually enjoyed our full day of appointments :)
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Felicia Mcmahon
2 years ago
Oct 10, 2024
The doctors are amazing! The staff are not very friendly. Priscilla, the receptionist at the front, is curt and rude and does not let you speak. She becomes frustrated easily when you ask questions. Five years ago, I froze my eggs because I was about to undergo chemotherapy for breast cancer at age 29. I have been trying to contact the financial department to find out what I can do about my bill and learn more about donating my eggs to someone in need. I have been trying to make an appointment, but they will not allow me to come in because I owe them money. I did speak with a nurse once, and she was also not very friendly. When I asked about egg donation, she sounded almost exasperated, which made me feel very uncomfortable and somewhat guilty. I simply want to discuss my situation with someone so I can make a plan :(
Could someone please call me back, speak to me kindly, and help me make a plan?
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Emily Rogers
2 years ago
Oct 10, 2024
CCRM has the kindest, most genuine staff! I traveled from 3.5 hours away in Kansas and never doubted that the journey was worthwhile. They communicated quickly and helped ensure that my care plan ran smoothly even from another state. I live in a very rural area, yet their organization and planning never faltered as they scheduled and shipped medications and other essentials to me. From the front desk and nurses to the technicians and even the woman at the kiosk, we felt at home whenever we spent the day there!
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Alexis Johnston
2 years ago
Oct 10, 2024
We could not have asked for a better experience. We worked with Dr. Surrey and his team. Our primary nurse, Meaghan, was exceptional, and I cannot imagine going through this process with anyone else. We will always be grateful to CCRM and everyone who helped!
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Maria Jose Valencia
2 years ago
Sep 24, 2024
I was traumatized by my IUI. Today was my first intrauterine insemination, and they inserted the speculum 3 times because the catheter would not pass through my cervix. The second speculum was metal, and I screamed in pain. It was the worst pain and experience of my life. I began shaking and crying. The third was a small plastic speculum like the first. The nurse then found another nurse to help, and the second nurse passed the catheter through my cervix in under 30 seconds. After being unable to stand because of the pain, I could not move. I could not eat all day afterward and kept crying and shaking. I did not wake until 3 a.m., still crying and shaking. I do not know what to do.
Update: The doctor called and took full responsibility. He explained that medical procedures sometimes do not go as smoothly as hoped. If I have another insemination, he will perform it. Simply speaking with him made me much calmer. They offered to examine me for pain, but I only had cramping, which is normal. I think much of it was a hormone-related reaction.
J
Jarmila Richterova
2 years ago
Sep 18, 2024
I am sharing my experience at CCRM, which I initially hesitated to post in 2022 when we were trying for a second child. I arrived for my fifth IUI, but it was canceled because my husband's sperm had zero motility. I was surprised because no one had informed me beforehand. The nurse said my husband may have lost some of the sample during collection. At home, he told me he had not lost any semen and everything was collected in the dish. I emailed the clinic with questions and received a very rude call from the nurse in charge. She said my husband had selected “yes” on the specimen dish indicating possible sample loss, which was clearly a mistake. How can someone like this work there? The person collecting the sample never mentioned anything to my husband. I asked whether the laboratory could have made an error—we are all human and perhaps it was accidentally spilled. Her tone was extremely rude, and she refused to consider anything about it. According to her, that was impossible because two people handled the sample.
I do want to say that Dr. Ehrhart was excellent. After this disappointing experience, I ended my relationship with CCRM and pursued IVF in Europe. Surprisingly, my husband's sample, collected one week after the initial zero-motility result, showed perfect parameters. Given the short interval, my European IVF doctor thought this was highly unlikely and essentially agreed that CCRM may have misled us about his results. Avoid disappointment and understand that this institution puts profit before people. Compared with our European experience, the contrast in care was striking. Our coordinator there even cared for our older child while we were tested, allowing us to focus on the appointment. It was also much more affordable.
K
Kristin Collura
2 years ago
Jun 27, 2024
Dr. G is a genius. Do not waste valuable time and money elsewhere. I am kissing my beautiful, perfect baby girl as I write this review—priceless!
A
Ashley Coffey
2 years ago
Jul 18, 2024
I highly recommend CCRM for both donors and recipients! Over years of experience with my process, I have encountered nothing but professionalism, kindness, and education. The staff make you feel comfortable and confident about what is happening. If you have doubts about the process, I recommend proceeding. Whether you are a donor or recipient, every step here makes you feel like family.
H
Hannah Voorhees
2 years ago
Jul 30, 2024
Dr. Ehrhart is wonderful. Unfortunately, the finance and billing departments are such a nightmare that I went to another clinic. It would have helped if they had told us that although the clinic is in-network, its laboratory and surgery center are out-of-network. This would have been good to know before traveling to Denver for one-day testing. There are some excellent people in billing and finance, but everything is so fragmented that it takes multiple calls to accomplish anything, and portal messages about these topics go unanswered for weeks. People undergoing IVF do not need this added stress. I hope CCRM improves.
Edited to add: CCRM asked me to contact them, but I have done so many, many times without a response, and my voicemails have not been returned. I recently spoke with an operator who said she would ask a manager to contact me. That was a week ago.
B
Brian D
2 years ago
Sep 12, 2024
Dr. Surrey did an excellent job explaining the process and setting expectations. Everything afterward was a failure. I would not recommend this business to anyone. As others have noted, the finance staff are dishonest, and you should not trust anything they tell you. They had our insurance information for two months and even told us we had coverage, then handed us a huge bill and tried to convince us we had no coverage elsewhere and should pay and continue with them. Their estimate was over $30-40k.
No medical facility should perform a procedure without first disclosing the cost. They lied and then lied more. It is not only about the money... save yourself the heartache. Do not go here.
We did in fact have excellent coverage, and another Denver provider worked with us very well. I am glad we left. We found another Denver provider who was amazing at every step.
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7 doctors
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1987
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PGT IVF, medical group
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Clinic Address
10290 RidgeGate Circle, Lone Tree, CO 80124
CDC Cumulative Live-Birth Rates
Data source: U.S. CDC 2022 Annual ART Report (12-month cumulative live-birth rate per intended egg retrieval; own eggs)
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Annual Total Cycles
4,275 -
U.S. Cycle Median
511
Clinic Appointment
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