Kindbody - Los Altos, United States

Based on my experience at this clinic, I strongly advise others to proceed with caution. In my case, there were repeated billing discrepancies, including duplicate charges for the same transaction. Resolving the issue required extensive follow-up and took far more time and effort than expected. Despite multiple written requests, the clinic did not provide a prompt, clear resolution or accountability, and communication often lacked clarity and a definite timeline. What should have been a simple billing correction consumed a great deal of my time and energy. I am still pursuing complaints and escalations outside the clinic. For a medical facility that handles sensitive financial transactions, I found its administration unreliable and poorly managed. I strongly recommend keeping detailed records of all charges and communications and remaining vigilant throughout the billing process.

I strongly urge anyone considering treatment at Kindbody to think twice. My experience at this clinic over the past six months was extremely poor, both operationally and financially. Almost every aspect—scheduling, communication, billing, and clinical coordination—was highly disorganized. First, scheduling was chaotic. I was repeatedly scheduled at the clinic for bloodwork, only to be told afterward that I needed to go elsewhere for additional tests. What should have been one visit often became two or three separate appointments, each generating additional charges. The clinic also frequently scheduled unnecessary follow-ups lasting only one or two minutes but costing hundreds or even thousands of dollars. Second, the nursing staff were extremely unprofessional and inconsistent. In my experience, over 95% of patient questions either went unanswered or received incomplete and contradictory responses. Different nurses, Abby and Illi, frequently gave conflicting instructions about medications, timing, and treatment steps. One nurse would provide one protocol, while another would give completely different instructions later the same day. The nursing team appeared to lack coordination and consistency. Communication was also extremely unreliable. Nurses often disappeared without notice—whether on leave, out of the office, or no longer employed—without patients being informed beforehand. Timing is critical during fertility treatment and ovarian stimulation, so when a nurse gives strict instructions and then suddenly becomes unreachable, it causes tremendous stress and confusion. I was also deeply concerned about the handling of bloodwork and patient records. On one occasion, staff drew my blood even though the same test had been completed the previous day. After discovering the error, they discarded the sample without informing me. This degree of negligence and lack of transparency was shocking. Billing was another major problem. I continued receiving additional bills even after insurance or I had already paid. I was repeatedly charged more than once for the same appointment and had to audit every bill myself to identify duplicate charges. The scheduling administrator, Jessica, was also extremely unprofessional. If I missed a call, they called repeatedly, sometimes as late as 9:00 p.m., trying to schedule unnecessary appointments. When I explained that I did not need an appointment, they immediately hung up without listening or attempting to resolve the issue. Overall, my experience at this clinic was exhausting, highly stressful, and financially damaging. Based on my personal experience, I cannot recommend it. Fertility patients deserve organized care, clear communication, efficient coordination, and transparent billing—none of which I consistently received here.

Dr. Lynn Westphal and her team helped me build the little family I have today. Thank you so much!

My experience with Kindbody over the past two years has been extremely disappointing and physically and emotionally exhausting. In addition to recurring billing problems, many staff members were extremely rude and indifferent, and communication was highly unprofessional. I repeatedly received conflicting or incorrect information from different team members, making an already stressful fertility journey even harder. More concerning, I was sometimes given incorrect prescription instructions and contradictory guidance about cycle timing and medication. This repeatedly caused me to miss important treatment windows and cycles, resulting in delays and emotional distress. Ultimately, despite investing two years at this clinic, I achieved nothing. Fertility treatment requires precision, coordination, compassion, and trust. Unfortunately, my Kindbody experience was marked by administrative confusion, poor communication, and a lack of accountability. After everything I endured—physically, emotionally, and financially—I cannot recommend this clinic based on my experience.

Nice facility and friendly staff!

I had an excellent experience at Kindbody and highly recommend them! From day one, the entire team made me feel welcome, supported, and genuinely cared for. A fertility journey can be overwhelming, but the staff made everything organized and transparent, greatly reducing my stress. Special thanks to Dr. Setharum, who was extremely helpful throughout. She is knowledgeable, compassionate, and caring. She took time to understand my needs, ensured I understood every step, and made me feel like more than a patient. Her approach made all the difference and gave me confidence about the future. I especially appreciated Kindbody's communication and level of care. The team always kept me informed about next steps and timing and patiently answered my questions. I never felt rushed or overlooked. I will truly miss the staff. They made me feel like family and made the journey less lonely. I am happy to share that I am 9 weeks pregnant and will now transition to OB-GYN care. I could not have reached this point without their tremendous support. I am deeply grateful to the Kindbody team and Dr. Setharum and highly recommend them to anyone seeking professional, compassionate fertility care.

Dr. Westphal is amazing! She listens carefully, thoroughly understands your situation, and develops an excellent plan to help you reach your fertility goals! She not only helped me avoid an ectopic pregnancy but also guided me through a difficult IVF journey!

The staff here are very organized and kind, especially the woman in the laboratory. I had an excellent experience at this clinic.

Kindbody Los Altos supported me tremendously throughout my fertility journey. My partner and I underwent reciprocal IVF with them in 2022, and our daughter was born on January 2, 2023. I will return to the clinic this year in hopes of completing an IVF cycle for our second child. I highly recommend this clinic and Dr. Westphal.

Nurses and Physicians were exceptionally caring and attentive.

This review is for billing team of kindbody. They are very late in applying initial paid amount and refunding after getting money from insurance. We did not get money back until december for visits in august. That too we have to ask, they did not process it themselves. When I complained to practice manager, she reassigned to senior billing team member who gave a generic response. She did not even apologize. They dont care about customer experience or even hearing out customer complaints. Very unprofessional

I walked into Kindbody thinking it was a spa, then learned it was a fertility clinic. To my surprise, the room was full of smiling staff. They were warm and friendly, especially a kind young woman named Amy. After she explained their services in detail, I will definitely try them in the near future.

We have had a wonderful experience at Kindbody. My husband and I are undergoing IVF for genetic reasons, and I am now in my second stimulation cycle before egg retrieval. The first cycle went very well, producing two healthy embryos for transfer. Dr. Westphal recommended two embryos per cycle, so we decided to complete a second cycle before transfer. Everyone at the clinic has been kind and supportive, and I cannot express how grateful I am. Dr. Westphal is knowledgeable, compassionate, and patient and always makes time for our questions. The nurses, Lorie and Amy; sonographer, Mayra; and front desk staff all made us feel seen, heard, and understood. Some staff shared that they had also undergone IVF cycles. As a patient, working with people who truly understand is invaluable. My husband and I are very pleased with Kindbody and its care!

The Los Altos team is amazing! They are organized, efficient, helpful, encouraging, and kind.

I had a wonderful experience at Kindbody Los Altos. The clinic is warm and comfortable and feels more like a resort than a hospital. Everyone was friendly and responsive whenever I contacted the team. Most importantly, I am very grateful to Dr. Westphal and her team, whose skill helped our family grow. I highly recommend them to anyone considering IVF.

My experience at Kindbody Los Altos was excellent from the first consultation. The doctor was patient and welcoming and took time to answer all my questions, immediately putting me at ease and giving me confidence in their care. I was initially unsure about the care model because I was used to seeing a doctor at every appointment, but I quickly came to understand Kindbody's approach. The sonographers, nurses, and phlebotomists made me feel comfortable and well cared for. The finance and administrative teams were also professional, kind, and helpful. Overall, I am very pleased with my experience at Kindbody Los Altos. The whole team felt like a warm hug. Thank you for everything.

I highly recommend this clinic. All the nurses and staff were kind, considerate, professional, and helpful. They explained everything clearly, answered all our questions, and put us at ease. Dr. Sethuram in particular patiently addressed every concern. We are very grateful for everything they did to help make our dream of having a child come true. Thank you so much!

Relaxed atmosphere and everything was well organized. They explained the process thoroughly and put me at ease. I would recommend them to a friend.

Everyone I worked with throughout the clinic made me feel welcome and truly listened to me! I love my team, especially Dr. Sethuram.

I recently completed an egg retrieval at Kindbody Los Altos as a self-pay patient, and I am deeply grateful for the care I received. From the nurses, lab staff, and ultrasound technicians to the doctors, the entire team was supportive, responsive, and organized. Their platform made communication very easy; whenever I messaged or called, someone answered and genuinely helped. I was nervous on retrieval day, but everyone did their best to help me relax and feel safe. The procedure went smoothly, and I felt supported at every step. I highly recommend Kindbody Los Altos to anyone seeking fertility treatment or considering egg freezing.

I had a wonderful experience with Kind Body for my first child. They were kind, caring, and knowledgeable! I am now scheduling treatment for my second child.

This was an enjoyable event during my time there.

I had a wonderful experience at this clinic. From the moment I walked in, the front desk staff were warm, friendly, professional, and very helpful with check-in and paperwork. They made the entire process smooth and stress-free. The clinical staff and doctors were equally outstanding—knowledgeable, patient, attentive, and clear in explaining everything. I never felt rushed and left confident in my care. I highly recommend this clinic to anyone looking for a caring and efficient team. We welcomed our son in December 2023 🫶🏼

My first visit to Kindbody was smooth and pleasant. Everyone was very friendly, helpful, and professional!

If I could give 0, I would. Don’t waste your time and money. They’ll charge you for services you never had and don’t even want. It’s been months and the billing department still hasn’t figured out how to remove a simple claim. I will be contacting my lawyer if this doesn’t get resolved.

The Kindbody Los Altos clinic treated me exceptionally well! Dr. Westphal is knowledgeable and approachable. She is committed to providing patients with the best care. All the nurses, front desk staff, and sonographers were also very friendly. I would recommend Kindbody to anyone who needs help on their fertility journey!

This is a long-overdue and well-deserved review of Dr. Westphal and her entire team. We are now 8 weeks pregnant and could not be more grateful. After two egg retrievals and one transfer at Kindbody, our experience was very smooth. Our team included the most attentive, proactive, and responsible staff, and I felt they truly did everything possible to make our experience positive. The process is difficult and exhausting, and the staff understood this and treated us with great kindness and gentleness. Dr. Westphal is highly experienced. I immediately noticed that she never rushed our appointments. She spent ample time with us, explained everything thoroughly, listened, and answered every question. I trusted her completely and valued having someone whose years of expertise allowed me to let go of my need to control the process. That trust clearly served us well. The Los Altos team is exceptional. Once you experience these treatment cycles and understand their complexity, the many steps involved, and the coordination required for each patient, you appreciate their carefully organized work even more. Lori and the phlebotomy team made my many blood draws painless. Natalie, usually my sonographer, was warm and friendly, explained what she observed, and supported me during difficult treatment. Courtney was my nurse throughout and took excellent care of me during frightening moments, always calling before and after procedures to ensure I was well cared for. The anesthesiologist was also wonderful, joking with me and helping me feel comfortable as I entered the operating room. Dr. Westphal’s nursing team—Amy, Illy, Abby, and Brianna—never missed a detail through hundreds of interactions about medication and treatment protocols. When I wanted to change a protocol at the last minute, they worked hard to make it possible rather than simply refusing and making me wait weeks for another cycle. Finally, the PGT team was outstanding. KC and Genevieve answered all our genetic testing questions and gave me tremendous support during an emotional experience. Their nearly immediate portal replies relieved my anxiety more than they may realize. I also want to address negative billing reviews. I was fortunate to have a company-sponsored Kindbody cycle program that integrated seamlessly with my insurance. I sometimes had to follow up on apparently incorrect charges or incomplete information provided to the insurer. Insurance is extremely complex, and it seems unreasonable to expect perfect handling of every person’s unique situation and plan. Major medical services often require patient follow-up and advocacy, so I strongly recommend considering this before treatment. I never received false charges or unexpected bills after the fact. Before every treatment, I signed an agreement listing the estimated amount due. Fertility treatment is very stressful, and the emotional and financial pressure can be overwhelming. If you are considering Kindbody, do not let these reviews frighten you away. We will always be grateful to Kindbody for helping us build our family.

Update: When I originally wrote this review a week ago, I contacted customer service. The representative swore on the phone that he had personally escalated my issue and that it would definitely be resolved by May 23, last Friday. I still have not received my refund. No one from billing has followed up either. This is insane. Imagine dealing with this while undergoing fertility treatment. It is a nightmare. ______ Original review: Unbelievable. I paid out of pocket for a service covered by insurance. After receiving notice from my insurer that the service was indeed covered, I have spent more than a month trying to recover my money from Kindbody. So far, I have spent hours on the phone while Kindbody transferred me from one department to another, refused to provide any specific information, and gave no indication that they would issue a refund. Terrible experience. Given the cost of fertility treatment, do not come here unless you plan to pay for everything out of pocket. Fortunately, I only came for some preliminary lab tests, and I am glad I left this early.

We are honored to write this review for Dr. Ramya Sethuram and the entire team at Kindbody Los Altos. Thanks to their attentive care, we are now proud parents of a beautiful three-week-old baby! From our first interaction, Kindbody Los Altos created an exceptionally calm and welcoming atmosphere. From the earliest to the final stages of our IVF journey, every staff member was remarkably kind and supportive. Dr. Sethuram was a beacon of positivity and help throughout this challenging process. We still remember our first Zoom consultation and how she guided us through every step. She was always there for us and even called personally to share the wonderful news that my wife was pregnant. Her dedication and empathy made this difficult journey feel manageable. We wholeheartedly recommend Dr. Sethuram to all couples seeking IVF treatment. Our experience was excellent, and we will always be grateful to her and Kindbody for helping us realize our dream of parenthood.

Wonderful help and support. Overall, I am happy to share everything with everyone.

The billing department is terrible. They pretend to have lost records of your payments, forcing you to go to great lengths to confirm that invoices were paid. They also add extra charges. If you come here, be sure to obtain an itemized receipt confirming all charges and payments.

Donor agencies should never use Kindbody. They are deceptive: after you pay the account balance, they create a separate account for the donor and try to collect the same balance from them.

Updated review: After I posted this review about my experience and medical findings, I was pleased that Dr. W messaged me and then called to debate me for 30 minutes, explaining why she believed endometrial testing lacked sufficient supporting evidence. This makes sense because when I was a patient and asked Dr. W to perform ERA/EMMA testing, she refused because there was not enough evidence. Therefore, I strongly caution anyone considering this clinic. They will not test you for anything in IVF medicine—such as ERA/EMMA or endometriosis—or anything else they believe lacks sufficient supporting evidence. I find it hard to believe that a clinic would not explore every avenue and rule out concerns with such testing. Testing does not provide 100% accurate results, but it can 1. eliminate possibilities, 2. open the door to further considerations if it is positive, and 3. give patients peace of mind that their doctor and clinic explored every possibility to help someone who has already endured so much achieve a successful journey. This review is long overdue. I was treated at Kindbody Los Altos for about 2 years. Their staff turnover is extremely high. The company clearly focuses more on opening additional facilities than on caring for its employees. Kindbody created a visually pleasing facility that is modern, airy, and bright. They focus mainly on the company's exterior while the substance is lacking. Communication—I absolutely dislike their communication. You cannot speak with someone at the office. You must call their customer service center, which then contacts the office on your behalf. When I first joined Kindbody, nurses and coordinators took a long time to respond. Even when medication was needed at a certain time, they left you anxiously waiting for instructions. Care—I was treated by Dr. W and Dr. J, who is no longer with Kindbody. They are kind when you speak with them. But when you invest so much time, energy, and money, you expect better care throughout the journey and an effort to identify the cause of your infertility. Example: After 3 failed transfers, Dr. W told me she needed to consult other Kindbody doctors because she was confused about why I could not become pregnant. You are the doctor, and you do not understand why I cannot become pregnant? She did not fully explore every option and diagnosis until she wanted to try a fourth transfer and put me on Lupron to suppress the endometriosis she now suspected. Why was endometriosis only suspected after 3 failed transfers? As my OB at the time, why did she not consider that I might have endometriosis? If endometriosis is your specialty, how can you not rule it out? Fast-forward from 2023 to late 2024. I had worked with an acupuncturist for more than 2 years and with a functional nutritionist. Both asked me to take the ReceptivaDX test for inflammation and possible endometriosis. Guess what? I tested positive for endometriosis! No one at Kindbody thought to explore whether I might have endometriosis. They truly failed in my care. I wasted my time, money, and energy with them. By the way, I encourage everyone to advocate for themselves, even if you remain with Kindbody. If you are diagnosed with “unexplained infertility,” I urge you to be tested for endometriosis. New research indicates that 50% of unexplained infertility is caused by endometriosis.

Honestly, IVF is not easy! But staying hopeful and knowing it takes time is half the battle. The other half is the people around you: family, friends, and the staff at Kindbody. The staff here, especially the nurses, ultrasound technicians, and phlebotomists, are second to none. They were so kind and supportive that they became my friends! It took time, but none of us lost hope. After nearly a year of hormone regulation, two egg retrievals, and two embryo transfers, I finally have a little miracle in my arms! Thank you all for making this possible. You are amazing.

Kindbody truly helped me fulfill my dream of becoming a mother. As someone choosing to become a single mother, I worried that I would be judged or questioned, but that never happened at Kindbody. The expert care and very kind staff were extremely supportive. I would immediately recommend them to anyone trying to become pregnant. A big shout-out to the Kindbody Los Altos office and all its staff!

Our experience at Kindbody was wonderful. We loved all the practitioners, and although the journey was difficult, we felt supported every step of the way.

This place is the worst of everything.

Stay away!!!! Absolutely awful experience and terrible billing team. I would give zero stars if I could. They overcharged me, and months later it is still unresolved. As a result, my FSA card was suspended because of unverified expenses. Every time I contact them, they say they are investigating, but after more than 20 exchanges it remains unresolved. I cannot get a refund or use the remaining funds in my FSA account. An absolutely awful situation to deal with. Never use them!!!! Dishonest business; they will do everything possible to deceive and pressure you! 😡😡😡😡

Please do not go to this company. After weeks of attending appointments and spending about $35,000, which we are still paying monthly, the final result was not positive. When we asked why there was no result, they said there were no guarantees. They are taking advantage of desperate people who want children.