SpringCreek Fertility - Mason, United States

After three failed inseminations at another clinic, my husband and I felt very discouraged and, honestly, received little support. The care felt very limited. The main “plan” was for both of us to take numerous vitamins, and the staff often seemed overwhelmed and unable to keep up. We knew we needed a change. After reading many positive reviews, we decided to transfer to SpringCreek Fertility, and it was unquestionably the best decision we made. From the beginning, they listened carefully to our needs and developed a clear, thorough, personalized plan. I started medications, including progesterone injections, and for the first time we felt we were receiving proactive, individualized care. The SpringCreek staff are exceptional. Everyone we encountered was kind, compassionate, and genuinely invested in our fertility journey. At every step, we felt supported, informed, and cared for. Thanks to SpringCreek, we became pregnant after our second insemination, and I am now holding my perfect one-week-old baby boy. We are incredibly grateful and will continue recommending SpringCreek Fertility to everyone trying to conceive.

After multiple pregnancy losses and tremendous emotional stress, my husband and I began our IVF journey. We evaluated many clinics and consulted doctors from Cincinnati to Columbus. Eventually, we discovered Springcreek. From speaking with the doctor to our first clinic visit, we knew this was where we belonged for our fertility journey. The doctors, nurse practitioners, nurses, and medical assistants all shared one quality: they genuinely cared about me and my journey. Whenever I felt stressed, had questions, or simply needed a shoulder to lean on, they were there. The entire process was smooth and well organized. The women at the Mason office truly became like family. I cannot imagine a better support system or group of friends. I am happy to say that, because of their love and support, I am now pregnant with my beautiful IVF baby. My husband and I will always be grateful to this clinic and consider it part of our family. If you are in pain, feel lost on your fertility journey, or are struggling with fertility concerns, this is the clinic for you. Thank you, Springcreek, for everything!

You are amazing and gave me the greatest gift! I would give you even more stars if I could! Thank you so much!

My journey has only just begun! Because an appointment was available, I had an SIS at the Mason clinic on January 2, and I want to thank all the staff and the team there. I was extremely emotional throughout because the experience itself carries so much weight. The doctor performing my SIS explained what she was doing and what she saw as she went. It was a very compassionate experience, and I could not stop crying. I appreciate everything they did for me during the visit. They were very kind and attentive. I wish I knew their names. The women at the front desk (one was blonde and wearing a mask) immediately made me laugh and feel comfortable. The nurse assisting the doctor was also kind (a brown-haired woman with glasses).

My first IVF cycle ended in a failed embryo transfer with no result. My treatment plan was not personalized, and I felt like just a number.

If I could give Springcreek -1000 stars, I would. Do not go here. The media needs to seriously investigate its discriminatory practices. I first came here alone for an initial consultation about egg freezing, blood work, ultrasound, and other testing. A few months later, I found a split egg donation company to work with, allowing me to freeze my eggs and donate half to a couple. Once I began the process, I returned to the clinic for a second visit, where they performed another blood draw and an instant urine test. I urinated in a cup, and within minutes they called me with a false-positive result for methadone! I have never used drugs in my life and did not even know what methadone was at the time. I asked the nurse, but she said she could not tell me. She then had me sign the result, and I left thinking they would call me later to review it. I Googled methadone in my car and was shocked. They then told me that because I tested “positive,” I was permanently barred from working with them again under Dr. Groll's policy and his decision about how to run his clinic. I asked whether they could review my blood test and recent blood work, which surely would show no signs of drug use, but was told, “Because you tested positive for methadone, we decided not to send your blood work because you would be charged for it.” I was never given a choice or notified that they would not run my blood work. The next day, I saw my PCP at my own expense and provided a laboratory-verified urine sample that required actual processing time; of course, it was negative. Yet after weeks of back-and-forth with the clinic, Dr. Groll still refused to accept me as a patient or even acknowledge that the original “test” was a false positive. There are many problems with using an instant urine sample and treating its result as the sole basis for a final decision, especially when I retested at my own expense with proper laboratory verification and obtained a more accurate result. Given my lifestyle, health, other blood work, medical history, medication list, and everything else they could review showing that I had never used drugs or been in recovery, their continued refusal to work with me was completely disgusting and illogical, and grounds for legal action. The lack of communication was also infuriating because I had to learn everything secondhand through my egg donation company. Dr. Groll seems to have his own agenda regarding women's health and reproduction. They told me their clinic had never handled a split donation before. They also had access to my medication list and knew that the antidepressant I take can cause false positives! It is also worth noting that both I and the intended parents receiving the eggs are Asian. If you are a person of color, take any type of antidepressant, or simply have a uterus, do not come here. Stay far away!!!!

The experience there was absolutely terrible. First, they lost my specimen, so I had to return. Then they overlooked the billing and charged me for the lab results, leaving me with double fees. Spring customer service essentially said it was my responsibility. Even though I asked where I should pay, they told me I would receive a bill and never explained advance payment. An absolutely terrible experience, and I will never go back.

I am shocked by all the 5-star reviews for this place. My husband was referred here for testing, and we have experienced nothing but frustration. His first visit seemed normal, and they told him how long it would take to get the results. A week later, they called and apparently had not sent his sample out, and it was no longer viable because of the delay. He had to go back, take more time off, and put himself in an uncomfortable situation again because they failed to ship it. Now that he has the results, he signed an authorization for them to be sent to my doctor so we could understand what they meant for both of us and how to proceed. My doctor said Spring Creek told her there was not enough of the sample to obtain results. He also spoke with the andrologist, who said that made no sense because he already had the results. When he asked Spring Creek about it, they said they did not know what he was talking about, that they had sent the results, and that they would do nothing further unless he paid a $50 consultation fee. We do not need a consultation; we know what his results mean. We need them sent to a doctor who can help us develop a plan to move forward. This is about Spring Creek exploiting people's desire to have children to squeeze every possible dollar out of them. I just want to move on and never deal with this place again, especially when it already concerns such a frustrating time in our lives.

An absolutely amazing experience! I came here to freeze my eggs, and the women there were very welcoming and responsive. I would recommend this place twenty times over!

The staff here are amazing! 5/5. They are compassionate, understanding, funny, and charming. This is what I like to see in fertility care! The place is also clean and tidy, and everything is wonderful!