Chicago IVF - Munster Fertility Clinic, United States

I am reviewing the Munster location solely because of its clinical staff. The front desk, nurses, phlebotomist—special thanks to Kaitlyn!—and ultrasound nurse provided the best medical care and support we have ever received. Unfortunately, Dr. Schulz showed no compassion and reminded me that I was “just old,” saying IVF was my only option for becoming pregnant. Like Dr. Blasch, she was late and rude, took no responsibility, did not thank us for our patience, and did not even introduce herself, let alone offer a kind or encouraging word. She was completely unprofessional, never smiled or showed any positivity, and looked as though she had just rolled out of bed and had no interest in helping us. From a doctor who helps people create new life, you would expect a more positive, supportive, and kind attitude, especially toward people seeking help during the sensitive and difficult process of trying to conceive.

Infertility was one of the hardest experiences of my life. The Munster office of Chicago IVF supported us through every step. They made me feel heard and cared for, not like a number. They genuinely wanted me to succeed. They shared my pain and celebrated my joy. They were always available and did everything they could to help.

When you plan to build a family, you need the right people around you, especially when you may feel particularly nervous and afraid of what lies ahead. You need a dedicated team to guide you throughout the process, and that is exactly what this clinic provides. Everyone here shares one goal: helping you achieve your dream of building a family. Words cannot express how grateful I am to everyone at this clinic. My nurse, Tammy, was extremely knowledgeable and ensured I understood every detail of every step. She was approachable and easy to communicate with, which is especially important during such an anxious time. You can tell she loves her work and her patients and genuinely wants you to succeed! Again, I cannot express all my gratitude for this clinic in a short review. Everyone at the Munster clinic and Downers Grove Surgery Center was wonderful, along with two excellent doctors. This clinic is truly first-rate!

The overall experience was excellent. The staff were welcoming and friendly and gave me plenty of support throughout. They explained everything clearly and were consistently kind and professional. I felt very well cared for and would definitely recommend them.

If you are considering this place, do not go. To them, you are only a check. They do not want to help; they only want money from your insurer or you. I had two IUIs and three IVF cycles, but they never treated me like a valued client. The day after my miscarriage, they called to ask whether I was ready to discuss scheduling another IVF cycle with the doctor. It was extremely insensitive. Nearly every week I received calls pressuring me about $70–$100 balances the insurer would not pay. Half the time, the doctors did not even know who I was. To them, you are just a file. They changed my medication mid-cycle without telling anyone. I had to keep asking questions and monitoring everyone. There are much better options; do your research. December 15, 2022 I had planned not to add to this review, but perhaps this will warn others to go elsewhere. After I posted it, the clinic called to ‘correct me’ and offered incentives to change my review. My husband and I thought perhaps we would be prioritized this time, so we tried one final cycle. During monitoring, they prescribed only 2–3 Omnitrope when I ultimately needed nearly 6, wasting thousands of dollars and forcing me to scramble at the last minute as usual because their estimates were inaccurate. After 2–3 days of monitoring, I received a call saying the doctor might cancel my cycle even though more than 3 follicles were growing because that was supposedly insufficient. Even the nurse agreed it made no sense and created needless stress. I ultimately had 12–15 follicles, 8–10 mature. I heard this from not one but three nurses. We paid $588 for my fourth egg retrieval because they used an overpriced out-of-network facility, so retrieval and transfer charges may be $500 or $900 even after meeting your deductible, which is absurd. We paid on retrieval day, but they told us nothing. Others I know learned how many eggs were retrieved afterward. I heard nothing the next day and finally messaged them. She called to say they obtained nothing from 10–12 mature eggs. After all the pain, stress, and money, nothing? When I asked why, she said I had to speak with the doctor. About what? We were given another BS excuse. We now believe this is a problem with these doctors and the clinic, and have heard the same from many other patients; there is even an fb group discussing how bad this place is. After 4 cycles with many mature follicles, they retrieved none? I know people with only 2–3 follicles who had eggs retrieved, frozen, and became pregnant. They may have made another mistake and brought me in too late because I was just a number. It was one error after another, while we paid the consequences and lost thousands of dollars. My body was put through this repeatedly because they did not know what they were doing. I would not wish this on an enemy or send anyone to this terrible place—CNY or Dr. Cohen. Stay away from this waste of money. 2025 update: The outpatient center is still billing me $6,000, although I was told I had a credit with Adina and Chicago IVF and that she would handle any balance. I assume she did nothing because I did not delete my review. Three years later, I am still receiving bills for a failed IVF cycle. This is absurd.

Everyone at the Munster IVF clinic is friendly and patient. Kathy Powers always goes above and beyond to help me and responds promptly. She is consistently helpful, professional, and genuinely cares about ensuring my satisfaction. I highly recommend this clinic. The customer service is excellent.

I love everyone at this office they were all sooo sweet!

I cannot express enough gratitude to Dr. Brasch and Chicago IVF for making our dream of becoming parents a reality. The entire team—from the doctors and nurses to the coordinators are compassionate, knowledgeable, and genuinely invested in our journey. They turned what can be a stressful experience into one filled with hope and encouragement. Thank you again!

We had a successful and wonderful experience at Chicago IVF. After years of trying without success from other options, our prayers and decision led us to try IVF. Our care at Chicago IVF included preliminary testing followed by 3 rounds of IUI; one resulted in a brief chemical pregnancy, while the others did not take. Our first IVF cycle was successful, and God blessed us with a healthy baby boy. Throughout the journey, everyone at the Munster office was personable and happy to answer any questions. They checked in regularly to make sure I was doing well. I experienced a very rare side effect during an IUI procedure, and they went above and beyond to ensure I was safe and cared for, including checking on me after hours. I recommend looking into them to see whether they are a good fit for your journey as well.

Everyone at the Munster clinic was wonderful, especially Tammy. From the first appointment, they made me feel welcome and well cared for. I am also very grateful that Dr. Brasch listened to my concerns and adjusted our treatment plan. After our fourth IUI, we conceived our rainbow baby. We are so grateful to Chicago IVF!

I had an excellent experience at Chicago IVF. The staff at the Munster clinic were very friendly and welcoming and always made me feel comfortable. Fortunately, we succeeded quickly, and I recently graduated from the clinic. I highly recommend them!

Everyone I met at the Munster office was wonderful. Whenever I needed to leave a message, they always responded promptly, and everyone was friendly. Tammy guided me through the entire process and answered all my questions. The doctors were wonderful as well. I spoke with every doctor during the process, and they all assured me they would help me become a mother—and I will become one next January! I would recommend Chicago IVF to anyone who needs help becoming a parent.

I would like to say that IUI worked, and I liked the staff in Munster.

Chicago IVF was amazing and supportive throughout the process. My husband had abdominal surgery that caused retrograde ejaculation. I mention this because we did not know how to address this complication, and someone in the same situation may find it helpful. We knew it was a risk when he had surgery, and his surgeon provided advice and referrals, but they seemed overly complicated and invasive and required travel to Indianapolis. We decided to try somewhere local and are so glad we did! Chicago IVF gave him the option of seeing an andrologist at their Orland office. I completed all my bloodwork and monitoring at the Munster office, and when the time was right, we went to Orland, where he provided his sample, the andrologist washed it, and we completed an IUI. After 3 attempts, we conceived another child, whom we welcomed three weeks ago. I would recommend Chicago IVF to anyone facing the same issue. Thank you to everyone on the team for making our baby possible!

Wonderful staff—very friendly and organized!

Great office and very supportive nurses!

My husband and I had our final ultrasound scheduled at this location this morning. The staff were wonderful; we checked in and were seen quickly. Thank you, Chicago IVF.

I graduated from Chicago IVF. Just before they were going to open my fallopian tubes, my husband and I conceived naturally. But Chicago IVF was so wonderful that they continued to see me and ensure everything progressed properly. This was a tremendous blessing, especially after several previous losses. The nurses were wonderful and kind, and I knew they were only a phone call away. I highly recommend them to everyone.

I could not have found a better professional team. I am truly grateful to Tammy and everyone here and would recommend them to anyone. They are caring, encouraging, friendly, and welcoming. To them, you are not just a number but an important person. I could not have asked for a better team beside me on this journey!

The Chicago IVF team was wonderful from start to finish. They are passionate about their work and compassionate throughout the conception process. We welcomed a healthy baby boy in late August and are deeply grateful to the team for helping us fulfill our dream.

I am not pregnant yet, but so far my experience with Chicago IVF and Tammy, my nurse, has been wonderful. Everyone made me comfortable, allowed input into my treatment, and was very knowledgeable. I feel well cared for and hope we have a baby soon! :) Update: I am now 13 weeks pregnant, and everything is going well! Dr. Brasch is absolutely wonderful. He made me feel seen and heard and answered every question without rushing or becoming frustrated, as some doctors do. I am happy with the overall care I received!