Kindbody - Flatiron, United States

I called this company to discuss my friend's situation, and they said they would arrange an online consultation. I missed it because of a death in my family. A week later, I continued to receive bills. I never spoke with or met anyone. They did not even tell me whether missing a scheduled consultation would incur additional fees. I would not recommend this company to anyone. I found another company that does not charge if you do not meet or speak with anyone. Keep in mind that this company already had my insurance information. Again, this inquiry was for a friend, not for me. Compare your options carefully before choosing this company.

The service was very attentive, and the appointment process was comprehensive and thorough. We left with many of our questions answered, and the staff were all warm and friendly. Definitely recommended.

Run! Do not use this company. Tell your employer to stop offering this company as an employee benefit.

I am deeply disappointed by this clinic’s misleading marketing and billing. It advertises a service at a price that is not actually available. This bait-and-switch practice is troubling, especially in women’s healthcare, where trust and transparency are essential.

To be clear, this review is not about the staff or the care I received. The service itself went smoothly, and everyone I interacted with was kind, professional, and helpful. My one-star rating is entirely because of what happened afterward. Nearly a year later, I began repeatedly receiving texts and emails claiming I owed money for services I had already paid for in full. I checked my records, confirmed payment, and contacted Kindbody. They said it was a system error and assured me the notifications would stop. They did not. Over the past several months, despite repeated follow-ups and repeated assurances that the issue was resolved, I have received at least 20 additional payment notices—without exaggeration. I tried again to resolve it last week, yet today alone I received three more messages. At this point, the experience feels careless at best and suspicious at worst. It has been frustrating, time-consuming, and deeply disappointing. Because of these ongoing billing problems, I can no longer recommend Kindbody.

This review concerns their billing department. I had testing in 2023 and did not undergo any procedures because of the mixed reviews. It is now December 2025, and I have only just received new bills. They need to get organized—it is a complete mess. I would not entrust them with your body, fertility, or finances.

Do not be misled by the polished website and attractive offices. Like many fertility clinics, this practice is made up of departments that do not communicate with one another and prioritize administrative efficiency over patient-centered care. At my initial consultation, they told me they would submit prior authorization once my lab results and follicle count were available. Instead, they refused and delayed for three weeks because "many insurance plans change in the new year." I could provide proof that my plan was not changing and that my benefits would not be affected by the new year. They then claimed, "Aetna does not allow us to submit until January," which was simply untrue. After repeated follow-up, they finally admitted, "This is actually our internal policy. We generally need to reverify benefits before prior authorization, so we do not submit in December." Then do not present yourselves as a patient-centered, high-standard clinic while applying general insurance assumptions over a patient's actual circumstances. I understand that many people have plan changes on January 1, but I had documentation showing that this did not apply to me. Their response was essentially that policy is policy and they were unconcerned that my cycle would be delayed by a month or two. We needed to submit two prior authorizations, and they cared only about saving time and following their own policy, not speed or the patient's specific needs. What a "wonderful" start!

I do not recommend Kindbody. In my experience, they do not care about patients, only money. Be very cautious and make sure you understand everything before choosing them. There are many hidden fees, and it seems that a new charge appears every week without having been clearly disclosed beforehand. Even if they tell you that you have insurance coverage, bills still arrive later. This lack of transparency is extremely frustrating. Worse, while going through such a personal and emotional fertility journey, you must also endure this completely unnecessary stress. Trying to conceive is already stressful enough without unexpected bills and financial confusion. Their accounts and billing team is especially poor. They tell you that you are covered and everything is included, then reverse course and charge you anyway. It leaves you confused, frustrated, and exhausted. If you value clear communication, compassion, and honest billing, I strongly recommend choosing another provider. No one should have to endure this kind of stress during such a sensitive time.

I hate to give this review but their billing department is completely awful. Their nurses, doctors and techs are amazing - 5 stars. But similar to others.. i would go elsewhere unless you want to spend months (yes months) dealing with their awful payment team!!

Beware of predatory billing! Their billing practices are practically criminal. They target women when they are most vulnerable. You cannot reach anyone in billing, question their decisions, or get an explanation. The industry standard for embryo testing is to prepay for up to 10 embryos and receive a refund for unused testing. They did not tell me until the middle of my cycle that they issue no refunds—what can you do at that point? This should be prohibited. They blamed the lab, but when I asked to use another lab, they refused. They also refused to identify the lab so I could call and negotiate directly. They still have not provided a lab invoice as evidence. This is a complete scam. Stay away!

KindBody's billing practices are completely negligent and unethical. Do not come to this clinic. They take advantage of vulnerable women, pressuring them to commit to treatment and pay quickly. Once your prepaid treatment is complete, they try to charge you again because their billing department fails to apply your prepayment to the services provided. They tried to charge me over $1,000 more when they actually owed me over $600. When they audited my account—after ignoring my portal messages for months and forcing me to call to request it—they discovered this and locked the account. Believe all the one-star reviews. I wish I had...

I went to the Flat Iron clinic and met Abby Fernandez. She was warm, knowledgeable, very helpful, and supportive. I highly recommend her.

Just finished my first egg retrieval! Overall a great experience with Kindbody. Clean facilities, doctors were responsive via the portal, and the medication instructions & pricing were very clear & transparent. I did have a few billing issues which were sorted out after I sent some inquiries -- but that is in no part reflective of the great care that I received from the doctors, medical team and ppl on-site. Thank you Kindbody for making fertility not so scary... and for giving me a choice over my body.

I cannot speak highly enough of the Kindbody team in New York's Flatiron District. The front desk team is always welcoming, attentive, and helpful. Lissette and Everlynd are excellent nurses/sonographers. They are attentive and helpful, always make me feel comfortable, and are always willing to listen. Great team!! Thank you so much, Krystle

The Kindbody Flatiron clinic is beautiful and peaceful, with a very kind team. From the moment I entered, I felt warmly welcomed and supported. Everyone, from the front desk to the clinical staff, was warm, professional, and understanding of the emotional impact of fertility and health care. The clinic itself feels warm and comfortable, making what could be a daunting visit relaxing and positive.

I am almost 30, and the thought of starting a family has always made me anxious. Over the past year and a half, I have had two fertility consultations at KindBody. Today's consultation focused mainly on egg freezing. The moment I entered the office, I felt completely at ease. From the front desk and ultrasound technician to the nurse who drew my blood and the nurse practitioner who carefully reviewed my information while answering my 2397248261 questions, everyone went above and beyond to guide and reassure me, and even made it fun (including custom Nike shoes!). I will continue to highly recommend KindBody to other women in similar situations and look forward to working with them going forward.

I truly do not know where to begin. No matter how prepared you think you are, in vitro fertilization (IVF) is a stressful, heartbreaking, and demanding process. The New York Kindbody team at both the Flatiron and Bryant Park locations was exceptionally kind, compassionate, and genuine. Throughout the process, I felt completely supported, as though I had a personal cheerleading team beside me through every high and low—and believe me, there were many! Dr. Seungdamrong is an absolute genius. She is not only deeply knowledgeable but also calm, kind, and empathetic, making you feel both well informed and reassured. She guided us through the entire process, helped us understand our options, and supported us in making informed decisions during a confusing and unpredictable experience. She and her team played an essential role in helping my husband and me bring our son into the world, and we cannot thank them enough! The decision to pursue IVF is not one to take lightly, but the Kindbody team supported me completely throughout.

Run! I have never encountered such an unprofessional, disorganized, and thoroughly irresponsible medical team. From extremely chaotic billing and administration to irresponsible, high-risk procedures performed with almost no review of the medical record, do not come here. There are much better fertility clinics available.

Do yourself a favor and avoid them. Search Google. There are many warning signs. Many people in the field have told me they are terrible as well. They care only about your money, not you or your family. They do poor work.

I was diagnosed with diminished ovarian reserve. In each cycle, we could stimulate only one follicle, meaning one egg. Therefore, it was essential for us to find a clinic that would not cancel our cycles because of a low follicle count. Before coming to Kindbody, we went to another highly rated clinic. Unfortunately, because I had only one follicle each time, the doctor repeatedly canceled our cycles. Worse, they never adjusted the medication or dosage—they simply repeated the same protocol and hoped for a different result. After the second canceled cycle, they told us we should consider donor eggs. I began to feel like nothing more than a number—a dollar sign. It was devastating. But Kindbody was different from day one. The staff genuinely cared about us. You are not treated like a statistic or a case file. People know you. Everyone remembers your name. Their support is genuine and personalized. My primary doctor at Kindbody, Dr. Cohen, listened carefully to us. We were very candid from the beginning—I told her that my body typically produced only one viable follicle. She told us clearly and confidently that as long as the follicle grew normally and my estrogen level rose appropriately, she would not cancel the cycle. That was it. She tailored the treatment plan to me and adjusted the dosage whenever something was not right. We ultimately completed several cycles, retrieving one egg in each. That was enough. When it was time for the transfer, my body began having problems. Rather than pushing ahead or giving up, Dr. Cohen paused treatment and monitored me closely. She waited until my body was truly ready, then timed the transfer perfectly. All I can say is that Kindbody is unlike other clinics. They never make you feel that something is wrong with you. Their compassion, patience, and dedication are unmatched. The nurses and staff—everyone—cheers you on. It took us more than a year to reach this point. Today, I am 13 weeks pregnant. Without Kindbody, we would not be here. After everything we had been through, I honestly did not think I had the courage to try again. But Kindbody supported me through that year, ultimately helping a new life begin. Thank you. Thank you for everything. You helped us build our family. You made the impossible possible. You are miracle workers. I will always be grateful—not only for everything you did for us, but for everything you do for every woman who walks through your doors hoping for success. Infertility is one of the most difficult journeys anyone can experience. But your care, attitude, and approach make it a little easier to bear. For that, we thank you from the bottom of our hearts.

One of the worst medical experiences, especially since it's such long term process. Do yourself a favor and go somewhere else. I really don't wanna stay with them but I'm pretty much trapped. Do your research. They don't care about me and only about my credit card

We had an incredible journey with Kindbody. They not only supported us through an ectopic pregnancy but ultimately helped us conceive and welcome a beautiful baby girl. The staff was very kind and caring. We always felt supported and cared for and never judged. Highly recommend KB!

I cannot say enough good things about the Kindbody staff! Both New York locations are wonderful. Everyone was so warm and welcoming and made me feel very comfortable throughout my journey. I highly recommend Kindbody!

Overall, I had a wonderful experience at KindBody. I was anxious about going through the process, but I am so glad I did it and followed through! The nurses, doctors, and staff guided me at every step. I was very nervous about many parts of the process, especially the injections and egg retrieval, but KindBody had plenty of clear resources that put me at ease throughout. My only feedback is that there was some confusion around appointments, billing, and their genetic testing partner, Natera, but I hope these issues will resolve over time. What mattered was that I felt safe and confident in my treatment plan, and I did. Thank you to the KindBody staff for guiding me through this journey!

I recently went through egg freezing at Kindbody. Although there were some positives, overall the experience left me feeling overwhelmed. I want to share my honest experience because this is a deeply personal process, and I believe everyone deserves the right information to choose the clinic that best suits them. I gave 3 stars because everyone was kind, and I am grateful to have gone through and completed the process, but my experience was very bare-bones. I chose Kindbody because they work with my insurance and it was fully covered. If your insurance covers the service, I think it is worth considering. However, if you are paying out of pocket, I would hesitate to recommend them. Their costs may be lower than some other clinics, but the service does not feel tailored to the personal experience this process requires. It lacks a personal touch. Pros: The on-site care team, including the nurses, was lovely. They were friendly and professional, which helped ease my anxiety during examinations and throughout the process. When I became frightened, they agreed to give me my morning injections. Areas for improvement: Impersonal care: A major issue for me was the lack of personal care. My entire care team was virtual, and I only saw the doctor twice: once virtually before starting care and briefly after my first check-in. All communication was through portal messages, including sensitive updates such as being at risk of overstimulation, which felt distant and impersonal. During a process as emotionally and physically demanding as egg freezing, I expected more proactive communication and emotional support. Injection support: Although online resources with instructional videos were available, I found giving myself injections extremely stressful. I had to ask several times to meet a nurse in person for help with injections, and when it finally happened, it felt like an afterthought. Offering in-person help, or at least having a nurse check in and assist when needed, would be a major improvement. I had to figure most things out myself, adding unnecessary stress. During some virtual injection support, the nurses also used medical terms that an average person would not know. Again, it felt impersonal. Communication after retrieval: Communication essentially stopped after the retrieval. There were no clear instructions on what to do with excess medication or how to dispose of needles safely. My assigned nurse never followed up, and I had to wait for a member of the medical team to answer my questions. It felt as though my case was effectively closed once the retrieval was complete, with no additional guidance or support. Egg retrieval and immature eggs: One of the more disappointing aspects was how my immature eggs were handled. I was told that five eggs were not mature enough and had been discarded. I know other clinics my friends attended sometimes try culturing borderline eggs overnight to see whether they mature, but Kindbody did not do this or even discuss it with me. To be fair, I did not ask until they told me my egg count was five lower because five were immature. After asking and being told someone would get back to me two days ago, I still have not received a response. Conclusion: Kindbody provides the minimum level of fertility care. If your insurance covers it, I would consider it, especially if your case is straightforward, but I would not recommend it to anyone paying out of pocket. The lack of personal contact, limited communication, and generally impersonal experience made an already challenging process more stressful. Women undergoing fertility treatment deserve more emotional and practical support than Kindbody currently provides.