服务非常好，每个人都很友好。

If I could give zero stars, I would. I cannot emphasize this enough: do not go to this clinic! I have watched it decline over more than a decade. At first, I was fortunate to have two daughters, but for the next three years this clinic brought me only heartbreak and endless distress. After my second failed transfer and the loss of four embryos, I begged them to perform more testing or change the protocol, but they completely dismissed and refused my requests. They actually told me, 'Just keep transferring; eventually one will work'... Excellent 'expert' advice! With only two embryos left, I advocated for a longer Lupron protocol and sought a second opinion from another specialist in town. I had hoped he would let me transfer the embryos to his clinic, but he told me no one in town would handle embryos from Brown Fertility because its laboratory was substandard and did not meet the required qualifications. That says everything. I had no choice but to transfer the last two embryos, and of course it failed. I only know the result because I tested at home on the day of my blood test. It is now after 5 p.m., and I still have not received a call with the result. When I say run, I mean go elsewhere as quickly as possible. Seriously. They should improve their phone recording because they show no compassion. Ten embryos and two live births, far below the national average.

This is by far the worst organization I have encountered. Appointments do not start on time, they ask for a deposit before explaining the specific process, and they are disorganized and extremely unprofessional. It is alarming that they handle such complex procedures.

Thank you very much to Dr. Dani for the excellent service and treatment.

Thank you to Daniela for helping us throughout the VAT process.

The service is excellent. Thank you, Daniela, for always helping me so attentively with translation and blood draws. Amid so much uncertainty, your smile gave me strength. Daniela, thank you so much. God bless you. ❤️😘

Dani is the only person in my life that gets my blood on the first try. Thank you!

What an amazing experience! The team at Brown Fertility was very thoughtful and supportive. They truly care about their patients!

This clinic is outrageous! I called one day to schedule a consultation with a doctor because I was a new patient. The person who answered was rude and demanded my Social Security number just to make an appointment, which was absurd! He insisted that I provide it. When I asked why, he only said that was how their clinic operated. That alone made me leave immediately, and I will never seek care at this clinic.

I had an appointment at Brown Fertility yesterday, but the experience was very poor. The entire process felt rushed, and Dr. Lauren did not take the time to fully understand my concerns or explore other possible treatment options. I expected a higher level of professionalism and more attentive care, especially for something so important. Unfortunately, based on this experience, I will not return.

Exceptional experience from start to finish. The consultation was thorough, clear, and very reassuring. Daniela, the medical assistant, was incredibly kind and patient, she even helped my husband overcome his fear of needles. We left feeling supported and confident in our care. Highly recommend!

This was the worst experience I have ever had. Before our cycle was even over, all the nurses were already discussing what we might try next time. Worse, they owe me a refund and now say I must wait 60 to 180 business days. This clinic only made a difficult situation worse, and I strongly recommend staying away.

It took time to decide what to say. I had several unpleasant experiences with Dr. Brown and felt his approach did not suit my treatment, but I did not trust my instincts until the end. I was still dealing with trauma and made a rushed decision without my usual research. The process did not feel collaborative, and Dr. Brown seemed unwilling to try approaches he did not support. He said his role was to make me understand that if I did not become pregnant, the problem was my eggs, not his protocol. After failed transfers, he did not initiate meetings because he did not plan to change anything. I had to schedule them and plead for alternatives and further evaluation. When we scheduled a hysteroscopy, it felt as though he was only appeasing me. He found nothing and again focused on my embryos. Doctors should not order dozens of tests without reason, but when a patient says her entire future rests on one final embryo, every reasonable effort should be made to ensure her body is ready. I was willing to try anything. By then I had undergone 3 IUIs, 2 failed IVF transfers, and 2 at-home inseminations with frozen sperm. I was generally healthy with normal results, though being 38 was a disadvantage. Dr. Brown suspected endometriosis from the start, but we never discussed it again. I assumed that if I had it, it was silent and probably minor. I knew little about the disease and have since learned that many people, including OB-GYNs, know little about it even though it affects one in ten of us. At my hysteroscopy appointment I advocated more strongly and asked about endometriosis. I also consulted other doctors because I did not feel heard by Dr. Brown. Every doctor raised the possibility of endometriosis, so I found a specialist. He listened and prioritized my health, not only my wish to become a mother. He suggested another test after my last transfer and modest adjustments to my original protocol. Today is the second day after my laparoscopy. I was diagnosed with stage IV endometriosis. My appendix was removed, my uterus was adhered to my colon, there were multiple hernias on my uterus, and endometrial tissue was found in many abnormal places. I am still processing this. I only wanted to know before my last embryo transfer that I had done everything possible to prepare my body. I hope my remaining embryo implants despite my age. If it fails, I can now feel at peace because I did everything I could. I was heard, and my overall health came first. I want more than anything to be a mother, and I wanted my views to be heard, valued, and treated as part of a partnership. I feel Dr. Brown did not fulfill his responsibility to me. I cannot know what would have happened if we had prioritized evaluation for endometriosis from the beginning. Perhaps I would be a mother now, perhaps not. I am glad to have an explanation for years of abnormal periods, and I believe I will now be healthier and better able to manage adenomyosis. Trust your instincts, do your research, and advocate for yourself!

Thank you brown fertility for the attention and care. Truly no other place like it.

My doctor left the clinic, so I had to find a new one. They threatened to cancel my appointment unless I prepaid the $40 copay.

Infertility is stressful and confusing, so when choosing a fertility clinic, you want an experienced doctor who can help you pursue parenthood from beginning to end. Dr. Brown and his team did exactly that for my husband and me. I had stage IV endometriosis, making natural conception difficult. After two laparoscopic surgeries, we were referred to Dr. Brown. My OB-GYN said, “If my daughter ever struggled with infertility, I would send her here because he is the expert.” Some may say his bedside manner is not polished, but that was not why we chose him. I did not want to be coddled or given false hope. I wanted a doctor with a record of success who could provide hopeful but honest feedback and help us become parents. Unfortunately, our first attempt failed, but the care my nurse Chelsea and the entire team gave me during that time will remain in my heart forever. We made adjustments for the second transfer, and fortunately it succeeded. I personally love Dr. Brown. Before the second transfer, he reassured me, took time to explain what to expect, and encouraged me to breathe deeply. We now have a healthy, happy one-year-old, Noah, our “New Year's baby.” I sincerely thank Dr. Brown, Chelsea, and the entire team for making this possible. If we decide to try again, Brown Fertility will be our first and only choice. Haha, I think of them whenever I watch Family Feud. #IfYouKnowYouKnow

I do not know where to begin. Treatment felt good at first, but over time I felt they forgot to care for us. Unfortunately, our treatment was unsuccessful. Because it was our first treatment, we understood that outcome was possible, but I expected more attentive care. After treatment ended, they never called to check on me or explain why it failed. They completely forgot about me. Honestly, I expected more. I do not think I will try there again. When I called, a nurse made me feel terrible and was very rude. Learning that treatment failed was painful, but it was even harder to feel that the clinic did not care and to be treated that way.

They are extremely disorganized. I arrived for scheduled appointments several times, even after calling to confirm, but they repeatedly had no record of them. I often waited two or three hours and missed work for appointments that should have taken 30 minutes. Their repeated negligence put me at risk—fortunately, I am a nurse and could advocate for myself. They nearly canceled my time-sensitive egg retrieval because they forgot to tell me to stop enoxaparin (Lovenox). As noted, I am a nurse, so I stopped it myself even though they never instructed me to. Our situation was unusual, and every visit left them confused, forcing us to explain it awkwardly in front of the entire waiting room. They also needed repeated reminders to obtain our frozen egg sample for retrieval day. They charged many unexplained fees without transparency. They refused to bill our insurer $7,000 for a procedure, and a year later we are still seeking reimbursement. The doctors told us IVF would work for us 100%. I understand failure is common, but that statement was inappropriate. Most of the time, they seemed not to communicate with one another or understand what was happening. After we completed several tests at the clinic, they made it extremely difficult to schedule an initial consultation. That made no sense and should have been the first warning sign. Infertility treatment is vulnerable and expensive, but we felt no compassion here. Nurse Kristy deserves praise for being very kind and supportive, but the doctors and other staff were not. Worse, when we requested copies of our records, the doctor falsely stated that my husband had taken testosterone, which never happened. He also claimed to have prescribed medications that were not in the record. Given the high cost of treatment, care should be more organized and humane; these errors are inexcusable. I understand fertility treatment does not always succeed, and that is not why I am angry. They disregarded my health and safety and seemed unaware of what was happening most of the time. As a healthcare professional, I cannot recommend this clinic to anyone. Fertility treatment is extremely expensive, and you deserve the best medical care and attention.

My egg-freezing experience was excellent, and the entire process went very smoothly. It took about 4 weeks from start to finish. Several staff members proactively contacted me and introduced themselves. The clinic does not store eggs in its own office but uses a third party, so I do not understand why some reviews mention storage issues, as those are unrelated to the clinic. Everything was communicated very clearly. I received a personalized schedule listing exactly when each task needed to be completed. Ultrasound appointments were also very easy to schedule, which was essential because my work hours are very inflexible. I have recommended this practice to all my female colleagues.

Stay Away – Save Your Time and Money I’m 23 years old and started this process at 22. My first consultation with Dr. Brown was in November 2023, where I was diagnosed with PCOS. I was told I was “the office’s favorite patient because I get pregnant so easily.” Three IUI rounds later, no pregnancy. That’s okay; I understand outcomes aren’t guaranteed. My frustration is not about failing to conceive, it’s about the lack of care, communication, and professionalism at this clinic. IUI Experience During my second IUI, I arrived for my appointment only to be told, after waiting 45 minutes, that we couldn’t proceed because I hadn’t received the chickenpox vaccine. This was never mentioned before, and we had already completed one IUI without it. I had to wait another month for the vaccine to take effect. Completely unacceptable and unprofessional. IVF Process After IUI failed, we moved to IVF. I followed all medication protocols. Days before retrieval, I had an ultrasound and was in pain, wobbling, barely able to walk. My ovaries were so enlarged they couldn’t even locate my left ovary. I was told to continue medication for three more days. At that point, they estimated around 70 eggs. On retrieval day, I woke up from anesthesia to learn they only retrieved 8 eggs, no reason, why no explanation, no communication, NOTHING. After the procedure, I was sent home in a wheelchair despite being pale, nauseous, and in excruciating pain. I could not move an inch. My boyfriend had to lift the mattress to help me stand of the bed. I suspected OHSS, and was terrified if I had it. We called Dr. Brown. His response? “There’s no way she has it that soon, just rest.” Texted later that day and told him I am in too much pain, he said I can pick up Narcotics from his Jacksonville office (3 hours away.....). Severe OHSS & Hospitalization I rested for two days, but my condition worsened, extreme pain, fever, and a resting heart rate of 175. I went to the ER (was asked to their partner hospital, but I was scared and it was an hour away). Tests revealed fluid up to my chest. I was transferred to Nemours Hospital (Partnering Hospital) and underwent paracentesis TWICE. Diagnosis: Severe OHSS... surprise surprise. While hospitalized for five days, a doctor I had never met (Dr. Cabrera) claimed he was my doctor. His comment? “You should have just come to the office; we would’ve done this in and out.” Completely dismissive and inappropriate given my critical condition, be shaking in pain in a hospital bed and this is your comment as my provider? Interesting to say the least. Embryo Transfer & Communication After months of recovery, we proceeded with transfer, I was desperate to finish this. Only one embryo survived. On transfer day, the doctor barely communicated. I had to ask for the grade (3BC). No explanation of what that meant, no details about the embryo’s development. The transfer failed—and I never heard a word from the clinic afterward. No follow-up, no support, NOTHING, just silence. Final Thoughts This clinic showed poor communication, lack of patient care, and disregard for serious medical complications. My experience was more than traumatic, and I would never recommend Brown Fertility to anyone. Please save yourself the pain, stress, and risk, go elsewhere, PLEASE!

I do not usually write reviews, but I had to this time. I am giving one star because the staff treat customers like numbers. They could not even keep track of forms I completed twice, and they were extremely slow to answer my questions. I just wanted a copy of my records.

Scammers! We spent a great deal of money and time on IVF and ended up with only 3 embryos. We froze them and stored them in their embryo bank. Read the fine print carefully because they keep raising the monthly storage fee. Later, when we wanted to transfer the embryos to a facility with a lower monthly fee, they demanded another $800. After paying them for so many years, being treated this way was extremely disappointing. Be very careful with this company.

I love the staff here, and the process is very convenient.

I am extremely pleased with Brown Fertility. I had my transfer on August 12, 2024, and am happy to say my perfect baby was born on April 25, 2025. I am obsessed with her. Thank you to all the wonderful staff at Brown Fertility 😊

Everyone I contacted while scheduling was so kind!! Ines was wonderful and answered all my questions. Thank you so much. 😊 This has been a great journey!

I am very grateful to Ines. Since I began this process, she has been exceptionally kind and helpful. She is always approachable and ready to assist. Thank you, Ines.

Do not go here. This place is a scam, especially for self-pay patients. I went to their Orlando clinic and received poor care. Avoid Brown Fertility and go to the Center for Reproductive Medicine. 1) I had a hysterosalpingogram (HSG) at Brown Fertility, but they did not explain the recovery process. When I finally reached them, they said my post-procedure symptoms were normal. After transferring to another fertility clinic, I learned they were not normal and required immediate treatment. 2) They said my estradiol level was too high to begin intrauterine insemination (IUI) and prescribed birth control. After this experience, another fertility center checked my estradiol three times and found it completely normal. I was also told there was no medical reason for me to take birth control. 3) Their phlebotomist was a joke. I was stuck at least four times, and they still could not collect enough blood. I am tough, but a facility that collects specimens should have at least one experienced phlebotomist. 4) I had to argue with Brown Fertility to transfer my records to another fertility center. They also never told me or showed me any laboratory results. 5) I paid out of pocket for the entire IUI process, yet they still tried to charge me $250 at every ultrasound visit. 6) Brown Fertility does not communicate. You can never reach the care team. They blamed me for an error made by their employee. I left Brown Fertility and requested a refund for services I had paid for myself. I signed a document stating the refund would be processed within 120 days. Because of their poor communication, I had to keep emailing finance for updates. I finally contacted a legal team, and only then did they process the refund, more than 180 days later. Do not go to Brown Fertility. Go to the Center for Reproductive Medicine.

Our patient navigator Ines Maldonado has been so helpful to us throughout this journey, she always responds so quickly with great answers.

Inés's attention and explanations were very helpful. Thank you very much.

My patient navigator, Ms. Inez, was very professional and extremely helpful throughout this process. Even more special, she shares the same name as my late mother. During this heartbreaking process, she was like my guardian angel. My doctor, Rafael Cabrera, and everyone at the clinic were also very kind and compassionate. Brown Fertility is the best 🥰🥰🥰

Brown Fertility is an excellent clinic with a caring, supportive team that makes you feel comfortable at every step. The doctors patiently explain everything and answer every question thoroughly. The entire team is professional, attentive, and genuinely committed to helping families achieve their dreams. I am very grateful for their kindness and expertise and highly recommend Brown Fertility to anyone seeking fertility care.

Daniela is wonderful. Always so friendly.

I want to share my wonderful experience at Brown Fertility. I had heard many troubling stories about fertility treatment, especially unexpected costs and unclear processes, but that was not the case here. Every step was explained clearly, and pricing was always transparent—what we agreed to and signed remained consistent, with no hidden fees. Every IVF process requires a nurse, and Jimeylie Fraticelli was mine. I am incredibly grateful that she supported me through the emotional ups and downs. She was always professional and compassionate, making me feel supported and safe. She patiently and empathetically explained every detail so I never felt lost or overwhelmed. Jimeylie was always helpful and made me feel like more than a patient—her genuine care and attention meant so much to me. I sincerely hope she continues bringing this passion and professionalism to her work. Dr. Rafael Cabrera was also attentive and compassionate, giving me confidence throughout treatment. The Winter Garden clinic staff were professional, kind, attentive, and kept me informed at every step. I highly recommend Brown Fertility to anyone seeking fertility treatment—they genuinely cared for me and provided exceptional care from beginning to end.

Read the other one-star reviews before deciding. Our experience here gave us no confidence in the staff or outcome. To keep this brief and polite, just read the other one-star reviews. This clinic is terribly managed, and I wish we had never gone through this experience. Awful.

My experience with Brown Fertility has been excellent so far. The staff are very friendly, and Dr. Duffy is highly skilled and knowledgeable. He takes time to explain every step clearly so you never feel lost. Another benefit is that you are assigned a navigator who guides you throughout the process, answers questions, coordinates scheduling, and provides comprehensive support. My navigator, Ines Maldonado, has been wonderful—responsive and kind, making the whole process feel much easier. I sincerely appreciate her guidance and support.

Everyone at Brown Fertility has been amazing. Especially Ines Maldonado, she is always kind and answers my questions or directs me to the proper people if necessary. I have loved my experience with them so far and appreciate all of them!

I had a wonderful experience at this clinic. Thank you to Ines Maldonado, and especially Hillary Sanchez. We are expecting a miracle baby. They are always happy to answer our questions.

I do not usually leave negative feedback, but I want to share my experience to help the clinic improve. At first, everything seemed wonderful and the staff were friendly. However, a series of errors had serious consequences. The first issue was that my address was entered incorrectly as “Tolsway” instead of “Palmway.” Although this was corrected quickly, it was only the beginning. Then my husband's year of birth was also entered incorrectly. I thought the issue had been resolved after I called, but when he went to LabCorp for genetic testing, the staff did not mention that both his birth year and the type of test on the order were incorrect, and no one told me the test had been placed on hold. When I called Brown Fertility to schedule my scan, I was excited because my cycle had started, only to learn that they could not schedule it until the genetic testing issue was resolved. I had been following up with LabCorp since the test was completed on March 28, but it had already exceeded the expected timeframe. Unfortunately, I now have to miss this cycle because the original order was canceled by the provider, requiring a corrected order and delaying the results by another three weeks. I feel extremely frustrated and sad. The lack of attention to detail and urgency is concerning. I regret not considering the other negative reviews, but I hope to see improvements in the future. I will update this review if my treatment experience becomes positive.

We received tremendous support during our first appointment. Friendly staff and excellent service. Looking forward to the next step.

Infertility is closely associated with emotional distress, including depression, anxiety, and grief, so I entrusted my future and my trust to Brown Fertility. Based on my treatment records with Dr. Brown, he recommended tubal reanastomosis. I was told the procedure was not covered by insurance and that I would pay $7,500 out of pocket. The surgery was scheduled for April 25, 2025. Imagine how quickly my excitement disappeared when the doctor walked in and asked, “Why are you here?” The look on his face made me feel out of place and unworthy of his time. “IVF is your only option. Dr. Brown did not fully review your medical records.” I was confused because I had been Dr. Brown's patient for the past two years and we had reviewed my medical history in detail. I had undergone many tests at this office. I had sat down with Dr. Brown twice, and he told me his office had more experience and that this was my treatment plan. He said, “Well, you need to speak with Dr. Brown.” I knew I had no choice but to leave because I felt he might have someone escort me to the cashier. I was very upset, and I think the doctor felt sorry for me because he completed my preoperative preparation right there at the cashier's desk. I suppose HIPAA guidelines did not apply to me. The doctor asked about my previous surgeries and reviewed the surgical preparation after I left. I then received a call from a nurse who told me Dr. Brown did not know my medical history and had decided not to perform the surgery. I asked whether I could receive a refund, as this appeared to be a clinical error. I do not understand how Dr. Brown could create a treatment plan for me, have me pay $7,500 in cash, and then say he had not fully reviewed my records. I saw that Brown Fertility had been recognized as one of the best fertility clinics in the United States and that it partnered with Fertility for Colored Girls. I only hope future patients do their research and do not make the same $7,500 mistake I did. To this day, Brown Fertility has neither refunded me nor apologized.

It is now June 2025, so I am posting an update. I wish I had listened to the advice three years ago. After conceiving naturally, I went back. They do seem to have hired more people to answer the phones, but otherwise the surprises keep coming, and not in a good way. For example, I had an egg retrieval last week and just learned that once the embryos are tested, there will be an additional fee for the transfer on top of the more than $25,000 already paid. I have asked twice for more information and am still waiting for a response. I recommend looking elsewhere. ********************************************** Believe the negative reviews. From the first appointment through canceling my last appointment—I will never return—working with this clinic was one of the most stressful and unpleasant experiences of my life, and I am a service member who has served in multiple war zones. If their fertility rates are high, it must be by chance or for reasons unrelated to their customer service or communication skills. You cannot reach anyone by phone, and they do not tell you what you need to know about laboratory tests, genetic screening, and hysterosalpingography (HSG). My husband had major problems with scheduling and paperwork, and at his appointment he was given a hard time about insurance even though I had already provided the clinic with all the insurance information. I do not recommend this clinic. When I began treatment, my insurance covered only this clinic; otherwise, I would have taken the negative reviews more seriously. Hindsight is 20/20, so use my terrible experience to avoid one of your own. To the company: please do not respond to this post with excuses that your high fertility rate has created high demand and that you are trying to provide the best medical care. It is clearly about money; otherwise, the company would adapt and hire enough staff to meet growing demand. You also should not ask me to contact you so you can make it right. This company had many opportunities to correct things and did not. So much time was wasted and so many eggs were lost, which means several lost chances for pregnancy. That cannot be made right.

A Heartfelt Thank You to Jimeylie – Our IVF Coordinator My husband and I began our fertility journey in January 2024, filled with hope and uncertainty. Over the course of several months, we went through three IUI attempts—unfortunately, all unsuccessful. It was during this emotional rollercoaster that Jimeylie gently introduced the idea of IVF to us. At first, I was hesitant and unsure, but we decided to schedule an appointment with her to learn more. From the moment we sat down with Jimeylie, everything changed. She walked us through the entire IVF process with incredible clarity, compassion, and attention to every detail. Her patience, knowledge, and unwavering support helped us feel confident and informed every step of the way. She stood beside us not just professionally, but with a kindness that made all the difference. This journey is not easy—it can be mentally and physically draining—but having someone like Jimeylie by our side made it just a little bit easier to bear. In November 2024, we did our first (and only) embryo transfer. And today, we are holding our little miracle in our arms. 💝 Dreams do come true. For some, the path may be longer or more difficult, but the journey is absolutely worth it. We want to extend a heartfelt thank you to every nurse and doctor who supported us along the way. And a special shout-out to Carmen as well—thank you for your kindness and care. We are forever grateful. Because of you, we have our little family.

I strongly advise against seeking treatment here. The staff rarely took time to explain things or offer proactive care. We completed three IUIs at Brown and constantly had issues getting medications. We often spent hours on the phone trying to reach the on-call provider because the clinic failed to call them in when promised. After three failed IUIs, we expressed interest in IVF and were told we needed a separate consult—despite already being patients who had spent over $5,000. The $150 IVF consult lasted barely 10 minutes, during which Dr. Cabrera simply asked, "What do you want to do?" rather than providing guidance. His bedside manner was among the worst we've encountered. After deciding to move forward, we had to pay another $150 just to fill out paperwork—on top of the $15,644 for retrieval and a fresh cycle. Anesthesia was an extra $500, and blood pregnancy tests were $150 each. We requested the clinic’s success rates for IVF with unexplained infertility and were told that data was unavailable. We had concerns about monitoring during the STIMS process. Our fresh transfer failed—not surprising, since recent research suggests frozen cycles are more effective, yet we were still pushed toward a fresh cycle. After the failure, no further testing was recommended before moving into a frozen cycle ($4,995). However, after our second failed transfer, we demanded a meeting with a provider—again, we had to pay just to speak to a doctor. We met with Dr. Gomez, who acknowledged our concerns but mysteriously left the clinic two weeks later. He confirmed that additional testing should have been done after the first failure, meaning we may have unnecessarily lost an embryo.We reached out to the business manager, Shelly Cardona, who dismissed our concerns entirely. For our third and final transfer, we again had issues with medications. The only reason we stayed was to avoid the difficulty of transferring our remaining embryo to another clinic. The missing bloodwork from our first failed transfer later revealed a genetic mutation requiring additional medication—confirming that this could have cost us an embryo. Our final transfer took place in Jacksonville, and the experience was appalling. Dr. Brown spent more time bragging about how many transfers he was doing that day to the provider he was training than focusing on mine. The process felt rushed and impersonal- I felt like part of an assembly line. Worst of all, several of us were left waiting for our turn to transfer, half-naked, wrapped only in blankets, like cattle being processed. If you’re looking for compassionate, individualized care, go elsewhere. Brown Fertility is disorganized, impersonal, and does not provide the level of care they should.

I wish I could give zero stars. Please, please, please, please, please do your research before choosing a fertility clinic! Your heart and your wallet will thank you! I shared a review before, but I want to share another because of a recent bad experience. I did not follow Brown Fertility on Instagram or search for their posts because I had the worst experience there and did not want to see anything related to them. Somehow one of their posts appeared in my feed, and I commented that perhaps they should spend more time helping patients become pregnant instead of posting silly things on Instagram. Of course, the marketing manager replied that they were sorry I had a bad experience and asked me to tell them about it. I explained that the doctor had given me incorrect information from the beginning, that I was nearly given the wrong embryo, and that Brown Fertility showed no compassion, care, or anything else. Their only response was that they were sorry I had a bad experience, but could I please stop commenting on their posts? Wow. Ladies, do your research!!!!! This is not a good-quality clinic. You do not want to go there. There are many other options. My cousin had amazing success with CNY Fertility. She lives out of state, but they made everything seamless and easy, and now she has two children!!!

Jimeylie was very helpful with the questions Marlene and I had. Thank you again. I hope you get to meet our little princess.

Our nurse practitioner, Gabriella, was warm and compassionate. She showed genuine concern about our upcoming fertility journey and our history. My only negative experience involved the other practices sharing Brown Fertility's current office space in Gainesville. When we arrived, we were confused about where to check in for Brown Fertility. Receptionists for other businesses in the building were dismissive and unprofessional when asked for help. I had to advocate for myself, contact Brown Fertility, and have a customer service representative speak to the receptionist. I was shocked when they told me to “call my doctor to check.” After meeting Gabriella, we expressed our dissatisfaction and were assured the feedback would be shared with Brown Fertility's owners to prevent similar interactions. Aside from that, my husband and I feel comfortable continuing our fertility journey with Brown Fertility.

Terrible clinic—unprofessional and disorganized. This place is nothing more than a cash grab. Even with a referral, they cancel appointments and still try to charge a $75 fee. After two years, they did nothing except send me to specialists. Now they apparently cannot find my records and are trying to make me complete a new patient form and everything else again. If you need help becoming pregnant, you would be better off seeing your local veterinarian; I am sure they know more than these clowns. Stay away from this place. I received better service at my local McDonald's!

I love them. Everyone is very professional and helpful. I am terrified of needles. I know I am an adult and should not be, but I am, haha. They made me feel very comfortable. I have a beautiful, healthy little girl, and I am coming back to try for a little boy.

Kristy (APRN) is my girl!!! She has amazing energy and always wears a smile. She is knowledgeable and always makes you feel comfortable. Jessica (care coordinator) is wonderful and replies to emails so quickly. The two MAs working in Orlando are very kind and efficient! I cannot forget Dr. Cabrera, who radiates kindness and knowledge! As someone who also works in women's healthcare, I would not trust any other team❤️ Please make sure they know how wonderful they are!

They raised their prices without telling anyone—75% in the year and a half after they took over. Never use them. Ever.

They never answer the phone and show little concern for patients. I do not recommend them.

I disliked how they handled our appointment. We booked over a month in advance and provided all our insurance information, but when we arrived, they said insurance did not cover it. We then had to pay either a $75 cancellation fee or $240 for the actual test. It felt deceptive. We did not like it and will not return for further testing.

Really disappointed. I walked in and saw two different people arguing with staff while trying to obtain their records. The staff tried not to provide their complete records. Fortunately, one person stood their ground and got their documents. That immediately worried me and should have been my warning sign, but I continued with testing there. I was then told I needed to pay several hundred more dollars because insurance would not accept the procedure. When I asked for an insurance breakdown and proof, they stammered and said I could either pay or be sent to collections. Wow. Terrible. Forced to pay or be threatened. A few weeks passed. I called for my results, but they said they would not give them to me, the patient. Confused, I asked why, and they said it was their policy. That was strange, as none of my paperwork said I could not receive my own results for services I paid for. Honestly, between the untrained staff, unwillingness to work with insurance, and complete lack of professionalism at this facility, I can only tell you to stay far away. Get any other referral or recommendation. Brown is essentially trying to deceive patients and take their money. RUNNNNNNNNNNN. Do not walk; run away from here.

Dr. Gomez is wonderful. I am very grateful for his help throughout testing and in explaining the results. I have no complaints about him. The doctor who performed my HSG at the Orlando office was also excellent and helped me through an uncomfortable procedure. My complaint concerns genetic testing. I understand it is unrelated to Brown, but the front desk assured me insurance would cover it and that it would cost no more than 350–400 because they could not charge more. This morning I woke up to a $9,000 bill. Front desk staff should not make false statements or promises if they do not know. Now I must worry about a bill I was told would not happen. Brown Fertility cannot help because it is not affiliated, so staff gave me incorrect information and left me with the consequences. I was not especially interested in fertility testing, but based on what she told me, I agreed. My main concern is staff providing information without proper notice and putting patients in this position. Training is needed.

I am unhappy with our experience and the lack of communication. I have to call or drive to the clinic to learn the next step. When I call, they say they will call back, but they do not. I sent 3 sperm vials; they used 2, and no one called to tell me only 1 remained. I learned this only when storage emailed me. Why did we not use my entire vial for IVF? It feels as if they do not care whether I succeed. I am frustrated and afraid to start again, and I feel abandoned during my treatment.

So far, we like Dr. Gomez. Billing and insurance issues are frustrating, but I believe all IVF clinics struggle with this, based on conversations with others. My biggest concern is their apparent lack of respect for patients' time. Even if you have the first appointment of the day, your meeting is always 20 minutes late. If they schedule you on a Saturday, you may not even be able to enter the building because the doors are locked, leaving you to hope someone lets you in. The ultimate goal is fertility care. When a doctor is actually helping you, they seem competent in that area. Everything else—scheduling appointments and surgery, cost planning, and punctuality—is mediocre at best.

Rude. Cabrera seemed uninterested in helping. He even told me to return to my previous provider...